Hotel O Hua Kuok Inn

Clean and tidy but aircond need to service

The bed

Water pressure and toilet condition. The clogged toilet hole

tempat strategik.. banyak tempat makan.

kebersihan tandas perlu di titik berat kan lagi..tekanan air mandi kadang2 kuat dan kdg2 slow..

DO NOT STAY!!!! Rooms are dirty, management are scammers and liars. Only giving one star for the nice receptionist. We checked in to the room and were greeted by the smell of mould. We left our belongings to go get dinner and on our return we find a COCKROACH. It was slowly clambering across the bed. We immediately went downstairs and explained the situation to the hotel receptionist. He very kindly removed our luggage (whereupon he saw the cockroach) and offered us an alternative room. We didn't want to stay in such an unclean and foul smelling accommodation so we asked the receptionist whether we would get a refund if we immediately checked out to go to a different hotel. The receptionist advised us that by contacting booking.com (who we had booked via) we should be able to undergo the process of getting a refund. He did not say anything about collecting evidence or taking a photo / video of the cockroach. The receptionist said we can get a refund without any charges. We requested the refund through Booking.com as per protocol. Booking.com told us they sent an email to the hotel requesting confirmation of a refund but it was not answered. We had to call the hotel ourselves multiple times as they did not respond to Booking.com’s email for over 10 days. We were initially told we couldn't get a refund at all as we had no evidence of there being a cockroach. We asked them to ask the hotel receptionist who saw the cockroach. After a few more calls chasing this up, we were then told by the hotel that we were only eligible for a 60% refund due to their refund policy. We tried looking online for this refund policy and could not find it. We contacted them asking whether we can get a full refund or at least where in their policy it is mentioned that we can only get a partial refund. They told us to look on their website and after we explained that we cannot find it, backtracked and told us they cannot show their refund policy to guests.  OYO management also explicitly told us that we will only be getting 60% back due to us having stayed for one night. This is not true. We checked out the same calendar day, within 4 hours of us having checked in. We did not stay overnight as we checked out before midnight. The beds were in fact untouched, as the hotel receptionist could have verified. The customer service refused to listen and abruptly hung up. When we called again, the OYO customer service lady CLARA was rude, snappy and had a go at us for calling them multiple times (which was necessary for us to do as they ignored Booking.com). She also refused to talk to us for more than 10 minutes saying it's not in their policy, but wouldn't share this policy or the refund policy but still said we should be aware of it. OYO customer service lady CLARA was incredibly disrespectful and acted as if we were the ones inconveniencing her despite them retaining our money and not even providing a basic service, and she kept interrupting and talking over us. It has been three months and they have not even given our 60% refund back. 161.36RM wasted. This may seem like a small amount but we are students and everything counts. TLDR; DO NOT STAY. They are thieves and scammers with disgusting dirty rooms.

Clean

Shower didnt work like before

The location is quite good with a few restaurants nearby.

I stayed at the hotel from 15/12/24 to 17/12/24. Upon payment i was charged an additional fee of RM40 which wasn't in the booking.com reservation. According to the front desk staff OYo has offered a lower price that wasn't the hotel's minimum standard price. About the room i don't expect much. The bed sheet a bit smelly & yellowish. No housekeeping. Never to this hotel again.

No room cleaning

They charged extra (RM8 per night) upon check in since the price i paid for in the app was a bit cheaper (isn't that the whole point of using this app? To get cheaper rates??) Was so pissed but i paid anyways.

The staff are help to offer insect aerosol to kill cockroaches...;), please imagine the rest. However indeed it is good value if these not the issue, Air con is good

Worse place to stay. Not recommended. Staff ask for extra charges because i pay for promo price. 👎

It’s near to city.

The hygiene of the room is very terrible. The bed sheet has many yellow stains including the pillows. Seems like never change. No shower gel no toiletries but a soap was given upon requested. The water flow is not high. No bottle water and have to go lobby to collect water. The price is not same as stated online. I was charge extra rm20 upon arrival as they said it is the minimum charge for the room, the online price is just for reference. The stay was terrible.

Price different from Booking.com

Location wise is fine, walking distance to the main city such as waterfront and Plaza Merdeka.

Facilities were old and need upgrade

The staf was friendly

The Smell of the bed was horrible..the bedsheets were dirty..

Spacious and clean

bed was two twin beds pushed together, but was still ok

lot of problems, some of the outlets did not work, bathroom needs renovation since the tub was warped and did not drain completely very noisy, from the other rooms and from construction of the opposite hotel (not the fault of this hotel), and from the steamboat restaurants in the evening parking lot smells like fish from the restaurants

Nothing coz it was very dirty

Dirty and smelly

Location Room Size

Toilet Space Parking Space Heater did not work

Lighting

Toilet,

I didn't like how the receptionist told me they would charge me more if they process my booking as they explained that they were actually not allowed to charge the promoted price on the site. They said I could either pay the price ($75) or cancel my booking and do a walk in instead ($65) Kinda wished they didn't do false advertisement

Ei siivousta, wifi ei toimi huoneessa

Easy to move around for food and pubs.

Nothing

It will be better if the room can bring e brighter

The hotel location is very near to places to eat and pretty quiet most of the time.

The room was a bit average but it worth the price

recommended and comfortable for family. good services and friendly staff. definitely will repeat staying here. the price is cheap but give a comfortable hotel room. good for families that are planning to stay at kuching.

Overall, it's ok. Except for the wifi. Hardly can connect to wifi. Nevertheless, everything is good.

Friendly staff. Just need a little adjustment on the tv. Not clear and could not watched some of the channels.

Large room n friendly staff...

This hotel is old-school and retro. Good and easy access to food.

It’s a quite place. Surrounded by eating places.

Very big, clean and confortable room. Lift Good area for sea food 10 mn from waterfront. Easy to go around by foot. Reception very helpful for every need.

Location was only 10 min walk to city center. Room was clean and spacious. I booked a double room. Hotel is very quiet. The building itself is not in great shape. Wifi is slow at times but is able to reach room. Service is good. Air con very good.

Large clean rooms, basic facilities but comfortable, fantastic hot shower. I was there for 4 nights, if you want room serviced please ask at reception in the morning. Staff will try and help with any requests but limited English but keep trying, they organised a taxi for me at 4.30am, happy with that. Local area is interesting 4-5 Chinese steamboat restaurants as well as a malay one offering some western food. There are around 5 or so bars very close by, but they were closed in their off season. Walking into the city is fairly easy, taking about 10-15 mins walk, to get to the river, quickest way is straight out the hotel to the main road and turn right. Overall, I enjoyed my stay, very good value for money and a more local feel rather than touristy. Wifi on the floors is pretty poor but decent in the lobby, not a big issue for me.

The rooms are spacious and clean. You get what you pay for basically. The bathroom was clean and the shower was hot and the air con worked like a dream. The staff were also friendly and helpful. The walk to the supermarket or waterfront is only about 20 mins away so its not too far out. In the surrounding streets were some fantastic and very popular restaurants. I would definitely stay here again. Value for money.

Overall aspect is ok... near 4 restorant can choice to eat.

the staff is helpful and the room is bigger than other hotel that is much expensive.

Great location across the street from an awesome seafood (See Foody) restaurant and walking distance to the waterfront promenade. Our room was huge; 2 rooms actually with 4 beds. Good A/C as well.

Clean good room just as looks on pictures. Great base to then explore Kuching.

Great hotel in Kuching! The rooms are pretty cheap but look like you’re in a four star hotel. Staff is really nice and they clean everyday. The wifi is good and the location is also fine. Almost everything is walking distance. Great value for money.

OK

Room - spacious newly renovated rooms Location - located near the city center, walking distance Amenities - Pretty good and complete Though it may look a little old from the outside, but the renovated rooms are really of standard and for the price you pay, it's a bang for the buck.

Checking and found 2 dead cockroachs on the bath room floor. Parking the car can be hassle cause no specific space arrangement. Night time can be tough to find a place to park as the restaurant is pack with dinners.. Overall rating is 2/5