Grand Square Stay Hotel Apartments

The hotel looked very run down and cleanliness was the main issue I can pinpoint that definitely needs a lot of working. the TV remotes were all dirty with sticky stuff. the kitchen appliances were dirty and needed rewashing. house keeping did minimum effort to clean the room.

Outdated hotel, rooms are specious but outdated and need renovation, bathrooms very old and rusted Road in/ out to hotel is so crowded and traffic Breakfast is horrible and even limited selection of bakeries are not Fresh Staff are friendly, polite and helpful

The appartment was very smelly, the sofa smelled very bad that I was afraid to sit on it. I was hearing the soind of water in the pipes and specially when any room around me was flushing. The hotel staff were very unprofessional. It was a very bad experience

The location is great just few minutes walk from Emirates mall and all required facilities are within walking distance. The appartment is huge with two toilet however, Furnture little old but it is clean.

My Stay was Excellent I planned to stay for one week only but later extended it for one full month.

Very comfortable stay ..quit spacious apartment with daily regular room service..staff were very friendly, impressed by politeness and professionalism of staff in reception and restaurant especially, Shahzad and Yosry in restaurant… My only adverse comment is on extra beds’ charges .very much overpriced . Gym and swimming pool facility were always clean and opened for long hours..very convenient location, 5 minutes walk to Mall if Emirates and a lot of nearby restaurants

Enjoyable & easy access to the Mall.

The facilities were really comfortable to stay in. It was a very good value for the price paid. Very friendly staff.

Great staff and place is comfortable to stay. Location is easy to get to mall and metro.

Reception staff are so kind Hotel is very quiet and clean

Stayed eight nights it was great time of Holiday the family definitely recommend

Location was ok , 10 mnts walk to MOE, n nearby restaurants Shampoo, soaps and towels r of inferior qualities Too much cooking smell on floor lobby Would get many far better hotel apartments on there prices with Bfasr

Amazing hotel highly recommended for families, we stayed a 2 bedroom apartment. My kids were playing in the living room as they if we they were at home. Beds were good, bathrooms were clean and the kitchen had everything we needed needed. Reception was excellent and service as well. Parking area in the basement is nice. Grocery delivery is near by and emirate mall is 5 min by walk. Only thing you need to remember is if your eating breakfast at the restaurant you need to wake up early to find a table before 9 am.

They stung us another 200AED for early checkin - because they can... but we needed it after traveling all night with the family and getting in at 5am

The Staff and hotel where brilliant and the hotel us very close to the Mall of the Emirates where you can catch a metro or bus to anywhere.

Good location, great price for the area. Spacious rooms. Needed more basic things stocked - more coffee, toilet paper, and they didn't have wash clothes. I would stay here again though.

Fantastic ! We were given a suite which was amazing and more than we expected and really was huge and luxurious we loved it ! The Staff were great except for one :( The only let down was the last night when we were kept awake by lots of noise we think from the service rooms next to us.....shame as everything else was fab.

nice place to stay, clean and quite central. Bathroom hadn't shower leaked a little

It was it was OK not what would you expect when you pay that much

Hotel location excellent and staff are very friendly. The rooms are cleaned everyday and the hotel is well maintained.

Very old hotel and the kitchen is filthy, the hotel needs renovation

All good and curtains fixed promptly when maintenance alerted

Comfortable and clean. Very close to ski Dubai.

One of the best stays and services ever!

Amazing services and customer services!

Amazing services and great customer services!

Room sizes where good. Location and pool area great

v clean friendly staff quiet internally shame about noise from building works outside especially early in morning

Location is great and staff are always willing to help

Very friendly staff. A short walk from the Mall of the Emirates. Pool is excellent and has good Sun exposure (as well as shade if wanted). The studio apartment we had was very spacious. Would recommend staying here.

all good. no issuesall good. no issuesall good. no issuesall good. no issuesall good. no issues

very good size apartments and comfortable furniture well equipped kitchen

Very nice hotel

Generally good. However, requests to keep rooms of family members together were ignored on the two occasions we stayed in the property

Great location and great staff. clean and big rooms with nice view.

Wonderful and very cooperating staff. Approachable and comfortable living

Hotel apartment very cheap compare all hotel in AlBarha area.

Staff were wonderful, close to mall of emirates and ski Dubai, family friendly. Will be back next time in Dubai.

I am very impressed by staff behaviour. Home type of feeling. Big room. Would definitely recommend. Worth the money value. Location is great. Free upgrade was a pleasant surprise Must say Tariq working at this hotel turned my trip to extra pleasant . Always ready one extra mile to help

This is a fantastic hotel and I would highly recommend it. It is situated literally just outside the Mall of the Emirates, with plenty of shops and restaurants in the local area as well as in the mall itself. The lobby is spacious and bright, with a cafe and restaurant on the ground floor. The reception desk is large and well staffed. The staff are always professional and polite. The hotel is remarkably clean. Our hotel room was pleasantly large and the housekeeping staff were always fantastic. The hotel had a roof-top swimming pool with gym/sauna/steam room facilities. The basement car park was large and spacious. Your're treated like a five-star guest and I would definitely be coming back to the same hotel. Thank you Ivory Grand Hotel for such a pleasant stay!

The hotel pool was perfect with plenty of space to swim. The hotel room was very noisy from other guests and the air conditioning. The room was clean although I did find a used water bottle under one of the chairs. The beds were hard and uncomfortable and the corridor smelt of cigarette smoke, however luckily it didn't smell in the room.

Good location, but the hotel needs attention in bathroom, kitchen and air conditioner

every thing was great except WIFI

The hotel was very clean and ideal for family stay.It was near to MoE but bit more on walking distance due to adjacent construction work although hotel is already providing free transportation as well as to other several attractions.All of the staff was cooperative and friendly , we had got the upgrade from classic to superiors suit that make the stay more comfortable. I suggest to bit improve the wifi as sometime it has low signalling issue. Thanks all and keep it up your good work.

I like this place, very clean room and washroom is large size. room service is good

Very disappointed with the amount of money paid against the type of accomodation. Very rude reception staff but good gouse keeping team

The room and toilets are very dirty and the breakfast wasn't worth the money. Not recommended

It was very nice big apartments

Lovely and very helpful people working there The service was fantastic , will defiantly stay there again, walking distance from the Mall and 10 min walk from Metro, only thing is there are no views just sourended by buildings

Everything is fine especially the services from all the staff are so helpful and friendly. Just that the internet could be improved faster. Will go back to stay if to visit Dubai again.

This was a nice place

Really good staff, good restaurant, lovely pool. Free buses, within easy reach of mall, beach etc. Staff went over and above to meet your needs. Very reasonably priced and accommodation was clean and well set out, with all the facilities you needed.

Staff, rooms and service are very good and the place is very clean. location is very good and shuttle bus takes you to great landmarks in Dubai

Close to the Emirates mall and metro. Staff friendly and always willing to help. We stayed in a superior apartment which was clean. Hotel as other amenities for use too.

Good hotel and apartments. Close to Mall of the Emirates. Lovely pool jacuzzi, sauna, steam room. Daily courtesy bus to main attractions big plus.

Nice hotel, excellent staff, and a great pool. Only downside is the internet was poor. In all fairness front desk personnel tried to fix it, but to no avail it was bad.

Great hotel...in the middle of all attractions. Marina to the left.... Dubai mall to the right. Emirates mall in front.

Every thing Was Fine No Negative Comments

Very good service and facilities. Would have liked a bar

Good hotel, staff friendly and helpful. Downside is poor wifi and room smelt of stale tobacco. We were assured this was a room fragrance used but smoking is allowed in rooms if you ask for an ashtray so we were not entirely convinced.

Very clean, good service. Nice pool but tempture was warm. Comfortable bed. Thanks.

Motel was in a good position, close to the Mall of Emirates and the Metro. Plenty of room, separate lounge and bedroom area and two toilets. Washing machine was very handy.

Fine stay, the room was a little outdated, but otherwise all was good. The pool area was nice. Would highly recommend booking a tour with Skylandtourism located in the lobby. The Emirates Mall is 5 minute walk from the hotel.

The construction works outside my hotel were deafening and not a nice view from my room ,it was very noisy sometimes through the night ,therefore never got a goodnights sleep at all ,if it did stop ,started again at 6am the next morning,the TV was intermittent crept going all cracklaly I think due to the construction outside . I wouldn't stay here again and certainly would not recommend it to anyone else.

Beautifully presented apartment. Fabulous big comfortable bed and two bathrooms with baths. Perfect place to stop to rest and shop to break up a long flight.

It was good experience in general and the only concern I had with the bad internet connection during my stay at Ivory. The location was good beside Emirates mall. The staff were friendly and helpful. The cleanliness was good. The parking was good and the breakfast was good as well.

Superb location right beside Mall of Emirates so easy access to metro system and therefore all tourist areas of Dubai. Hotel staff very informative and accommodating and rooms adequate for purpose and a decent size. Only 1 small.downside is the amount of building work in the area however apart from the early starts and some noise it does not ruin the stat at this hotel in any way.

We enjoyed our 2-bedroom flat. The 2nd bedroom had twin beds which was great for the kids. The room itself came with well equipped kitchen area with enough to help for the days when you want to eat in. Our room also had a drying rack, washing machine. The swimming pool was perfect for small kids. Close for walking to mall of Emirates or the metro. We really enjoyed our stay. We found all the staff were courteous and polite. Definitely on our list for places to stay again !

It's in total good but the breakfast not great but they try to work hard and the apartment was great

Hotel frontline staff is very Helpful. I have experience especially room service staff is the star player in this hotel they are polite and helpful and serving guest with smiles.

We had a very good time

Very nice experience with this hotel close to the supermarket shopping malls

We arrived after 4pm and had to wait 30+ mins to check in. The bathroom has a washing machine in it for some reason with the exhaust and water intake pipes crisscrossing along the tile floor throughout. The morning we were checking out maintence staff and housekeeping walked into the room three seperate times without announcing themselves and stood in the doorway watching us without saying anything until we told them to leave. I know this is a budget hotel, but the whole stay started and ended badly.

I would NOT recommend this hotel. Check-in service was abysmal. I was asked by the receptionist if I wanted a drink while I waited for my room, to which I replied yes, and he said he would bring it to me. He didn't bother. Repugnant Filipino female receptionist that I'd read about on forums didn't disappoint. She shouldn't be in hospitality with her obnoxious attitude, and provided the worst service during my entire stay in Dubai. The room overlooked a huge construction site, which I was not warned about, and I couldn't even open the windows. The hotel itself even advised me not to. First morning of breakfast, I had to verbally spar with 3 members of staff, trying to convince them that breakfast was included in my stay. When they finally found my paperwork and agreed, not one could manage an apology. Thankfully I was able to steer clear of most of these fools during the rest of my stay. I didn't manage one good night's sleep because of the construction noise. And because the restaurant was so small, I had to make sure I got an early breakfast otherwise the place would become overrun and I'd have to wait for a vacant table. The minibus was very misleading, only venturing to locations further away once in the morning. The only good thing about this hotel was check-out.

Great great location and worth every penny spend , close to Mall of emirates

The hotel was very nice and Clean. Staff was professional and helpful. Amenities like pool and fitness center were fun but closed a bit early given how fun really starts after dark. I would definitely recommend Ivory Grand and stay again. The only real negative was unstable internet connection and we didn't get face towels, only drying towels which is unusual.

Very good hotel, local area is excellent, staff are friendly and helpful, furniture is alettel bet old, cleanness is good Only an Egyptian customer service representative was called us to hear the hotel's advertising show and he promised a cruise with dinner for all the family in return for sitting and listening to the publicity but he was a liar and wasted our time, beware of this person Hotel is recommended for whom is not looking for lLuxury

Very good hotel and staff , clean enough, furniture need renew but still ok, apartment suspecuse

The staffs were no nice and friendly, they upgraded me to one bedroom since I requested early check in which required a little extra pay. The room was spacious, clean and got 2 bathrooms. It closes to the Mall of Emirates, very convenient location with shuttle bus service. You can join any tour just sign up at the tour help desk which located at the lobby. The price was ok but pick up and drop off at the hotel which makes it so easy. I really enjoyed my stays there!!

Lovely hotel, good service and location

Absolutely loved our one bed studio flat. We used the swimming pool daily, as it was in the shade after a certain time (3pmish) which was very good due to it being so hot. The room itself came equipped with cutlery and dishes for two people, as well as pans, kettle, toaster and teabags. Our room also had a drying rack, washing machine, drying rack which were used daily. Not too long a walk to mall of Emirates or the metro. I absolutely loved my stay. The staff were courteous and polite and it was very enjoyable.

Good size rooms, some disrepair. On arrival we found leftover food under the couch from previous guest(probably kids as it was all over and not started rotting yet). Kitchen countertop had 4 fish scales stuck flush to it. Everything was cleaned after responsive front desk sent cleaners to the room and i showed them what to clean. Wifi and wired internet is adequate for surfing. Gym is reasonablly equipped and quiet large. Good AC. Would stay again but adjust expectations a little lower.

Lovely big appartment, well furnished. A few items of crockery missing on arrival but quickly supplied. Staff efficient and friendly. Area well supplied with various eateries and Mall of the Emirates an easy walk.

Staff were very nice and courteous. Reception lady Lyn was very approachable and ready to listen and attend to complaints. Had few issues with room cleaning but staff responded well to complaints. Decent hotel to stay in Dubai and close to everything.

excellent location, friendly staff

My 7 year old and I really enjoyed the stay and the staff. They were incredibly helpful and considerate.

Great apartments, very close to the emirates mall! Staff very friendly and helpful.

They upgraded us to a bigger room for free on arrival. The breakfast was amazing, they offered complimentary shuttle services to the mall and beach, and the staff were helpful to any and all requests that we had. Cabs easily accessible as well. I highly recommend this place!

Fantastic hotel. Staff were all friendly and couldn't do enough for you. The rooms are extremely clean and comfortable. We had a fantastic stay. The restaurant served good food at reasonable prices.

stay was OK.

Le service etait excellent, la chambre était spacieuse propre et confortable. Le personnel etait accuielllant et chaleureux. Mais à chaque matin vers 7h, l'odeur de cuissons de la nourriture des autres chambres envahie ma chambre du 3e étage. Un peu désagréable. L'hotel était bien situé, à proximité de mall et des épiceries. plus une pharmacie.

Great Hotel, nice friendly staff, clean, rooms exceptional. Very good value for the money. Only one complain, internet was not working well and as I was there for business it was frustrating.

The hotel and staff where excellent I asked for an upgraded and the staff were more than happy to help. I had an excellent stay and the breakfast was great and recommended as it helps with day. The hotel is very close to Emirates mall so you can catch a metro to all the places you need and save money on not taking many taxis.

very good. great service !!!!

very nice hotel. good staff. will come back.

I booked this hotel as I could get two rooms (I chose the "Classic Apartment, Two Bedrooms" option) much more cheaply than at one of the bigger chain hotels for our family, so I didn't really know what to expect. When we arrived at the hotel, check in was straightforward and the staff were polite and efficient. During check in, I learned that the hotel operates a free shuttle for guests between the hotel and a series of very useful places, including the Mall of the Emirates, Jumeirah Beach and the Dubai Mall, which was a massive bonus, although only the Mall of Emirates has a shuttle that runs frequently; for other locations, only one shuttle per day runs. The hotel's proximity to the Mall of the Emirates is a massive selling point, since the Mall has pretty much everything you need to set yourself up, including a gigantic supermarket to buy essentials and food supplies (if you wish to cook for yourself). Because we were traveling in February, it was a very pleasant five minute stroll to the Mall, although it would probably be unbearable in the summer months (so use the shuttle!). The apartment itself was beautifully decorated (tiled throughout), with two very nice bathrooms. The furniture will not be to everyone's tastes, but it was comfortable. The staff do a fantastic job of keeping everything pristine. There was no view to speak of, and there was some noise from building work going on nearby, but otherwise, this hotel was unexpectedly brilliant!

It was nice

Hotel was great, good gym, pool, room was very nice size. staff very friendly and helpful.

Within walking distance to Mall of Emirates and easy connection to the metro. The hotel has a free shuttle service with set times to the major centres and the beaches.

Checking in was amazing, the staff was very welcoming and was courteous at all times. Breakfast seemed to get better every day.