TOC Hostel and Suites Madrid

I LOVED MY STAY HERE! Remember that the beds don’t have curtains, cause I forgot .. Location was amazing, didn’t take one single uber. It was super safe (finger print scanner for main entrance and rooms). Rooms and hostel were super clean, and they came in every single day to clean. Everyone is super helpful and even gave me tips on where to eat and what area to go to. The bathrooms were clean, water pressure was amazing, and never had an issue with the hot water. Always had toilet paper, and you get your own locker depending on your bed. Bring your own lock and towel! Can purchase either at the hostel! And they’ll hold your stuff for you! 10/10 would 100% recommend!

Ok

B

Great location, comfy bed, powerful water pressure in showers, many showers and toilets per floor. Beautiful communal area. Breakfast option looked good although I had my own breakfast. Two improvements can be made: bed pod curtain to cut out other people’s lights, scrubbing the mould in the shower.

Common area is spread over 3-4 rooms making socializing a bit more difficult.

Everything was better than expected. The location is great and once inside the outside noise is minimal. The on site laundry option, convenient. I would stay here again

I accidentally found TOC hostel in downtown of Madrid. It was clean and super close to everything. They have branches in different cities of Spain. I definitely will come back. Thank you so much for your hard work.

Excelente ubicacion, a 1 cuadra de puerta del sol. Excelente para recorrer madrid a pie. Limpieza impecable.

El mejor hotel que pudimos tener. Excelente ubicación, servicio, comodidad, cerca de todas las áreas turísticas y muy buenas opciones gastronómicas. Sin duda, volveríamos.

My room was excellent, comfortable and clean and in a busy, but safe area. I didnt hear any noise from my room. Excellent value all round!

Excellent location close to everything. Clean and friendly staff.

Not good stuff

Very good place

It was safe, convenient, air conditioned, and comfortable.

Good

Right in the middle of the most touristy area of Madrid so a bit loud but easily able to walk to so many famous places. Reception was great, they gave me a free towel which you usually pay to rent (since check in was overwhelmingly long on sunday). Great wi-fi signal. The showers don’t lock in the dorms and there’s not really a place to change except the tiny bathroom or awkwardly in the shower stall in a mixed room. Locks are not provided for lockers. There’s two coffee machines in the lounge. One where you can see a payment machine, the other has none but you still need to pay 2 euros (not sure who you would go to for that though. A staff member let me know but they are not always around.) It was my first time in a hotel but overall not a bad experience.

Excellent location in Madrid. Clean and spacious room for family suites

perfect for my needs as a solo tourist, the had all I was looking for my stay in Madrid, great location

We had an amazing stay! Big shoutout to the staff, friendly, attentive, resourceful and very helpful always eager to help us with our luggage up the stairs, breakfast was really good, good variety of options, and staff always kept it stocked. Room was nice and clean with everything we needed. Will definitely stay here again!

Great location, friendly staff, hot showers

Great location close to Sol Walkable to historic centre attractions FYI Beds don't have curtains

We were so happy with this property. It was very convenient, affordable, very clean and spacious enough for our family of 4. The staff was very helpful and it was a nice surprise that the breakfast was included in the price. I would definitely stay here again.

Todo estuvo biej salvo el ruido, se escucha absolutamente todo en el hostal, deberia haber mas información tanto al check in como en las habitaciones en relacion al ruido, ya que las personas no tienen ni la minima consideracion al respecto. Las camas deberian tener una cortina para tener un poco mas de privacidad y que no moleste las luz de la habitación.

Nice stay

The hostel was in a very good location in the city centre, friendly staff and helpful, clean and comfortable.

The best hostel in Madrid! Thank you :)

The staff were so helpful. I felt comfortable. Good wi-fi. Excellent location.

This property is very centric, but Christmas is not a great time to visit Madrid. The whole area was flooded with tourists and people. It was very difficult to access the hotel or nearby commerce.

Very noisy rooms, we were at the third floor and can hear everything from the street

Liked: location, firm beds, large storage lockers. Didn't like: no bed curtains, doesn't organise activities like other TOCs in Spain, some staff were curt and unfriendly, sliding door between room and bathroom didn't move smoothly.

Location is excellent. The whole area is walkable and numerous restaurants around the hostel. Pizza right beside the hostel. There’s a kitchen on one floor and Cafè style dining room. Automated coffee machine. Overall a good value.

One thing I didn’t like, there is no air conditioning during all FALL/WINTER and they have it posted in the listing that they do have. Kind of a lie to customers. We were sweeting during 5 nights and if we opened the windows it was so noisy so thats not fair that we booked a hotel “with air” and they don’t have it. I asked for a partial refund or something and they denied. I suggest them to edit in the amenities and don’t offer air if you know you dont have!!! Be honest!

Perfect to stay! All around the corner

I took a train from Barcelona to Madrid just for the weekend. As a solo traveler this worked out just fine. I stayed in one of the dorm rooms with 3 other strangers. I was initially nervous about this sort of arrangement but I had no issues. The first night was all females and the second night I had one other female and two males. All were nice and respectable. This isn’t a common arrangement in the US but it was like the first couple of days in college dorms. The bar was also a nice place to hang out and relax in the evenings as well. It was a super crowded weekend in Madrid which gave me a little anxiety so the hotel bar was an alternative and the bartender was friendly as well.

Good

Excellent hostel to stay in. It has everything you need for a stay in Madrid. Very central to everything.

We loved it! Everything was near, the staff is very friendly. The family room was very clean and neat.

It was a very convenient location with great staff Customer service 10/10. Definitely a place to stay on my next trip. Hoping to stay at other locations.

Area was so noise

In some rooms are very noisy because there are on the street side

Very good location and convenient to visit. Very friendly and helpful staff. Breakfast is decent. Hopefully they can provide more information for tourist. For example, I almost missed the guard change on Wednesday.

The elevator was out of service several times and I was in the six floor….

This was our second TOC hostel this week. It was incredible. Huge, spacious room and separate large bathroom. Gorgeous facilities. Not like a hostel at all!

It was my first experience staying in a shared hostel room with six people. One of the people was snoring the entire time, so I couldn’t sleep. The bathrooms were also horrible and not clean. I tried to change my room, but the lobby staff said there were no other rooms available. After this experience, I will probably never stay in a hostel with four or six people again. I also got sick after leaving the hostel. As I mentioned, it was not well-maintained, and the bathrooms were in poor condition.

Elevator for my heavy suitcase. Good bed. Good location to access many things & transportation. Lovely well-loved older building. Very welcoming

convenient location

The location was good and it is right on the center. Room was for 4 people and it was tight. The bathroom was for handicap and the water was all over the floor. We have to put towels to hold off the water from coming out of the bathroom.

Great staff

Wonderful location. Clean rooms and loved the veranda.

Todo muy bien céntrico , limpio safe

Todo fue más de lo que esperábamos muy bien

The room was clean and confortable. Great location to walk around Puerta del Sol and other spots

Pros: Friendly staff. Great location, especially for visiting Puerta Del Sol and the Royal Palace. There are plenty of places to eat, snack & shop, including a huge Corte Ingles right across the street. The hotel building itself is old and quite lovely. The breakfast buffet was nice. If you’re traveling alone, the common areas seem like a nice place to meet other travelers. They also have a laundry area that we didn’t use. Cons: Rooms are not soundproofed at all. We had a private room & we were still bothered by noise from the hallway and room next door, including a mother who was screaming at her young (also screaming) child at 11:00 at night. The temperature and pressure of the water in the shower varied from minute to minute. Summary: This hotel is probably best suited for younger travelers who want to stay out late and hang out with friends & meet new people.

The room size for four people is very small. Two of the beds were bunk beds with very very narrow and high ladder so it was very hard to get up and down the bunk beds. Otherwise it was nice and enjoyed the locality. Taxi stand is very close , many food choices. Perfect location.

...

Great location and fantastic breakfast.

I like the ambience of rustic vibes. Staff are courteous

Staff was very welcoming and accomodating even though we arrived quite early. The facility was very clean and the private rooms were excellent for the 4 of us traveling together. Very convenient location and many major attractions within walking distance or by public transport nearby. Highly recommended!

Interesting location and provides the option for private suites for families. The staff were very helpful and accommodating. Very fun location in Madrid.

Un hotel perfecto teniendo en cuenta precio contra valor. Su personal es muy servicial, es la 3era vez que regreso a este mismo hotel y siempre me voy con muy buena opinión. Hacen lo posible por acomodarte antes y ayudarte con los taxis. La habitación es limpia, bien oscura para dormir, el aire acondicionado es un plus, funciona perfecto. El desayuno es variado y de buena calidad, sencillo pero sabroso. Te hacen la habitación todos los días si lo deseas. totalmente recomendado

Centrally located in the heart of Madrid and close to the ‘Puerta del Sol’ subway station. A 10min radius to most bars, historic sites, and shopping. 4 person shared room was manageable with the already ambient noise from the streets as expected. Staff very attentive. The Bar & lounge areas were a big plus to relax. Also the world-class Breakfast; not to be missed. Back again soon.

Great location.

Great location, staff were very helpful, and breakfast was great too. Our room was a good size with the bunkbeds giving the children their own space.

It was a great experience, I recommend it a lot if you want to stay close to services like metro, shopping, bars, theaters, etc.

The person in charge of the front desk was very helpful and very nice. He helped me with everything I needed. Only think I would change is the showers. little privacy with the way it's set up

Great place in a great location! The staff is phenomenal! So helpful and knowledgeable! Clean, safe, well appointed place to stay for a great price! Highly recommend

It was super convenient and surprisingly quiet. We had a great stay.

I was absolutely impressed with TOC in Barcelona, so I booked TOC in Madrid. It’s not the same. The showers are clean but the shower gel bottles were always empty (I stayed 4 nights and I went to all cubicles, both men’s and ladies’ showers). The toilets were also always messy. The WIFI was basically not working, the staff said they have been working on it for some time. The kitchen and bar are standard. Locations and security are fanstastic, though.

This was a great option at a great price. Simple amenities. Everything was clean. Staff was very friendly.

Awesome place Big room

Carpet was clean but very old and thread-bare in multiple areas around the bed. Other than that, the room was clean and comfortable.

Automatically controlled lights are a bit annoying.

The person at the customer service when we checked in. He checked us early probably knowing that we were very tired and sleepy after a long flight. Most of all he personally came to inform us in the lobby when the room was ready. He also helped us get a taxi. God bless him.

위치는 진짜 너무 좋아요 그래서 문제인게 주말에는 4-5시까지 시끄럽게 노는게 다 들리고 방음도 좋지 않아서 밤귀 밝으신 분들은 잠을 못잘 거 같아요… 그거 외에는 방 화장실 둘 다 깨끗한 편이고 모든 곳 다 걸어다닐 수 있을정도로 위치는 완벽해요!

Very central walkable to the palace & Plaza Mayor. Room is excellent except not enough clothes hangers. Buffet breakfast has a good variety of choices.

The check in staffs were rude. Good location.

This is an excellent property and great value. The old rooms for the communal areas have the most beautiful ceilings. I had a double room that looked out onto a leafy street with a TV and ensuite . The building is very secure and there were quite a few solo female travelers staying there. Everything is very clean. The location is excellent for shopping and seeing the main historical sights.

The Hotel was Ok, but they could not help their guest. THere was a Heat Wave in madrid, so I ask to have the Airconditioning on. THey said that was not possible. I had to sleep with the windows open, with all the noise from the streets. So i didnt sleep well for the 3 nights there. I will never be back to these Hotel

No AC during our entire 4 day stay because they could not find a technician to turn it on; it was not damaged.

Nice and friendy, centrally located hostel

We enjoyed our stay so much we booked a second night. Accommodations were great and so was the location.

We met our daughter, who is studying abroad from the US. Rooms for 3 can be tricky to fine. TOC was perfect!

Oi vey. This TOC property is in need of improvement. The staff can be inattentive and unresponsive until reminded they aren’t addressing your issue or concern. The room I was provided to help me with my disabilities required I climb a double staircase. The groups that stayed there felt like an invading army. To its credit they addressed my issue by putting me in a better room the first night but punishing me on the second night with stairs to climb. ☹️ Thr TOC properties in Granada and Malaga are superior to Madrid. Try them first.

It’s a very nice, safe and convenient option. It might become noisy during nights given the strategic location of the property. I would definitely host again here!

The staff are super helpful and friendly, the rooms are good, but the doors are too noisy because of the finger opening and there are no soundproof in the room so you can hear everything from the streets and inside the hostel as well. The bathroom was not always clean

Excellent property and service

Great location close to Sol and Opera Metro station. Walking distance to shops, restaurants, supermarkets and most sights. Good breakfast. Rooms are cleaned daily. Shower is excellent!

I would be happy to return when next in Madrid

Loved it!! Amazing staff very friendly and helpful!!

Very nice

El hotel esta en una excelente localización tienes de todo a tu alrededor. Llegas facilísimo a todo lugar muy cerca a solo pasos de Plaza Mayor y el corte ingles. Lo unico que no me gusto fue que a pesar de estar limpio el baño apesta a cloaca un edor muy fuerte. Fuera de ahi esta en excelente lugar.

Our stay at TOC hostel was a great experience. The staff was helpful and location was amazing. Only negative thing I can say is the room we were given. I believe it was handicap accessible, which we didn’t request. Other than that. We enjoyed our stay.

Todo el personal muy atento, muy seguro el hostel y cerca de todo.

Right in the heart of Central Madrid. Short walk tobthe metro and palace. Very friendly staff. No key! You use your finger print to get in. So convenient. The $10 breakfast was really good too.

Not much space on room for getting ready backing and dressing.

My second stay there. This place was excellent. Clean. Check-In and Out was great. Great location for touristy things within walking distance. Would definitely stay here again.

Muy limpio. Camas, almohadas y ropa de cama confortables. AVentanas insonorizadas. No se escucha nada del ruido exterior a pesar de estar en pleno centro. Metro, autobuses, restaurantes, área de compras y supermercados cerca. Si hubiese podido extender mi estadía, me quedo. Recomendado!

Perfect location, safe and clean

We liked the convenience and great location. On the other hand, the area is rather noisy during the weekend nights. The lights in the bathroom are equipped with movement sensors and it was a little annoying that the timer is set very short. The wifi was not reliable. Shower temperature was not constant. Staff was extremely nice and helpful.

Nos encanto el lugar. Muy limpio, centrico y muy buen servicio!! Recomendado!!!