Grand Hyatt Dalian

①ロケーション ビールフェスに参加するなら、とても便利な立地だと思います。タクシーも呼びやすくて移動には困りません。地下鉄を利用する場合は、最寄り駅まで徒歩約10分ほどです。 ②朝食ビュッフェ 本格的な中華の朝食が楽しめるほか、洋食や和食も用意されていて種類が豊富でした。スタッフの対応も丁寧で、気持ちよく食事ができました。 ③ルームサービス 深夜にルームサービスを利用しました。料理はレストランのようなワゴンで運ばれ、テーブルまで丁寧にセットしていただけました。対応してくださったスタッフの方もとても親切で、好印象でした。 ④トイレ ウォシュレットなど、日本のトイレとほぼ同じ機能が付いていて快適でした。トイレットペーパーは流せませんが、中国では一般的なので特に気になりませんでした。

① チェックイン チェックイン時のフロントスタッフの対応が、個人的にはあまりグランドハイアットらしい接客とは感じられませんでした。特別不親切というわけではありませんが、もう少し安心感や丁寧さがある対応を期待していただけに、少し残念でした。 また、パスポートを提示した際には予約が見つからず、「予約が入っていないかもしれません」と案内されました。私のほうから予約確認画面を提示したところ、無事に予約を確認していただけましたが、スタッフの方から原因を確認したり解決策を提案したりするというより、こちらから情報を出して解決したという印象でした。 ② 客室清掃 清掃をお願いするためのカードや案内が見当たらず、どうすれば掃除してもらえるのか少し分かりにくかったです。たまたま外出時に清掃スタッフの方がいたので直接お願いできましたが、中国語が話せなかったら少し困っていたかもしれません。 ③ チェックアウト チェックアウト時のスタッフの対応自体は親切でした。ただ、客室の冷蔵庫内の商品を利用した際、「何を利用しましたか」と直接確認されたことには驚きました。 おそらく客室清掃の際に、その時点までの利用状況は確認されていたのだと思いますが、その後チェックアウトまでの間に利用した分については把握されていなかったようです。 今回は利用したものを覚えていたため申告できましたが、もし覚えていなかったらどう精算するのだろう、と少し気になりました。 今回は私が中国語を話せたので、ホテルとのやり取りはすべて中国語で対応していただきました。そのため、日本語での対応については実際には利用しておらず、評価はできません。 ④客室 オーシャンビューのお部屋でしたが、窓が若干汚れていて、せっかくの景色が少しもったいなかったです。 また、部屋の何か所かにほこりが積もっているところがあり、清掃が少し行き届いていない印象を受けました。

I have a family vacation to Dalian coming up. I heard good things about this hotel so wanted to come as a globalist. I had massive service failures. I spent months looking at dates to see if I could book a standard suite with a suite upgrade award. But here's the main thing. I could never find a date, even to December when few people go to Dalian. I called my Hyatt concierge who also couldn't find a date. Frustrated, I called the hotel directly. The duty manager told me all standard suites are under maintenance. She seemed evasive when she said this. The next day a more senior executive called me and told me that they never put the standard suites on sales on the Hyatt app or on ctrip. They only sell in direct bookings or long term guests. To me, this is breaking the World of Hyatt program rules. This hotel is not exempted from accepting suite night upgrade rewards like some hotels like Park Hyatt Sydney or Alila Napa are exempted. This hotel just chooses to play games and simply never put standard suites available on the app so that no globalist can use a suite night upgrade awards. This is not right. So no globalist should ever stay here. I decided to book my family at the Castle Luxury Collection Marriott as well as the Intercontinental. I booked a suite directly in cash. . Too many Hyatt hotels are breaking terms and conditions and Hyatt corporate does nothing to police them.

Great hotel in an excellent location. With the beach right behind the hotel and excellent restaurants in walking distance, it is a perfect spot for business or pleasure

I booked this property because it is the only Hyatt property in Dalian, was original booking 2 room and 3 night for family vacation, but little one was sick suddenly so we have to cancel the trip and I am the only person staying one night, hotel is very responsive in making my reservation change to just one night. The overall check in experience is not so clear upon my arrival, I am globalist, and all the other Hyatt hotels always check for room upgrade for me when I arrive, but this hotel does not mention any of the upgrade eligibility when I check (I.e. did not even say “sorry we don’t have any availability to upgrade…..” etc) so they just assign me to the room I booked, which I think it will be good lot at least tell me whether try to upgrade me or not. I do think they honor me the free breakfast and lounge access, but the front desk did not explicitly mentioned that as well, the front desk only told me when and where the breakfast and lounge served. The condition and view of this hotel is very nice and employee is having good attitude! One note is the floor to ceiling glass in my room is a little dirty in the outside, I think cleaning needs to be perform more frequent. In general I think it might be worth training the hotel employees more in this location so customer experience is better.

The rooms were world class, even by other Grand Hyatts i have stayed at in other countries. The room automation/technology. attention to detail to basic conveniences...all cant be described, need to be experienced to appreciate. Infact the giant window and breathtaking view itself is worth it.

The post 10pm room service situation needs to be re-looked at. Issues no menu for post 10pm menu Cant order thru Hotel room phone a person comes in holding electronic menu for you to be able to make an order. Not a huge inconvenience, just surprised for Grant Hyatt levels. On a positive, food was great, and is delivered fairly fast,

I booked the twin room, when I check in, they found only myself, they helped me to upgrade to the suite with the king bed, that is awesome.

우리의 기념일에 Grand Hyatt Dalian에 투숙한 선택은 매우 탁월한 선택이었습니다. 프론트, 컨시어지, 하우스키핑, 식음업장, 클럽라운지, 객실의 퀄리티, 객실의 전망 등을 고려할 때 절대적으로 Grand Hyatt Dalian가 좋았습니다. 대련을 다시 방문할 계획이고 우리는 Grand Hyatt Dalian에 또 다시 투숙할 예정입니다. Choosing to stay at the Grand Hyatt Dalian for our anniversary was an excellent decision. Among the hotels in Dalian, we have experienced the Four Seasons, Conrad, Hilton, InterContinental, and The Castle Hotel. However, considering the front desk, concierge, housekeeping, food and beverage, Club Lounge, room quality, and room views, the Grand Hyatt Dalian was absolutely the best. We plan to visit Dalian again and will definitely be staying at the Grand Hyatt Dalian.

The Grand Hyatt Dalian is one of the most beautiful hotels I’ve ever had the pleasure of staying at. Our room was modern, spacious, and impeccably clean, with a stunning view of the Yellow Sea and the Changhai Cross-Sea Bridge. The hotel is perfectly situated, just steps away from Xinghai Park, Binhai Road, and the Dalian Xinghai Aquarium, making it an ideal base for exploring the area.

Good stay, warm welcome, great hospitality, limited options for vegetarian, great view of the sea, a lot to explore near by

room is very cold every i set the temperature to 30 degree celius. not sure why a 5 star hotel is so bad in controlling temperature during winter time

Amazing location with a great lounge, friendly, helpful staff, and managers. Breakfast is delicious and enjoyable. Rooms at every comfortable. Make sure you try and get a bridge view room. Gorgeous light show at night. The Tacos in the bar (42nd floor) are spicy and delicious!

The location and the stunning view from the room is absolutely the reason that you choose to stay here. The service from grand Hyatt is always stable and pleasant. If some hotel that you must stay in Dalian I will recommend grand Hyatt

Great hotel with great location, great concierge and staffs. The ocean view room has a killer view. Everyone is so nice and friendly. The breakfast offers food that we ate every morning back in school - nothing fancy but good food safety. The dinner restaurant in the hotel is just okay, but right next door is one of the best restaurants in Dalian (Xi Ding). Easy to get didi.

Las vistas

Los horarios tempranos de cierre de la gastronomia

I am writing to formally express my deep dissatisfaction with my recent stay at the Grand Hyatt Dalian. As a guest at a five-star hotel, I had certain expectations for service quality and professionalism, but unfortunately, my experience fell far short. Upon arrival, I found the front desk staff to be unfriendly and unprofessional. Their responses to basic inquiries lacked courtesy and competence, resembling the behavior of untrained interns rather than experienced hospitality professionals. Despite clearly requesting a non-smoking room, I was assigned a smoking room, which is a basic and unacceptable oversight. In addition, the staff at the swimming pool reception, as well as the restaurant service team, were noticeably unwelcoming and inattentive, which further diminished the quality of my stay. Most concerning, however, was the loss of my swim bag, which I accidentally left in the locker room area. The bag contained all of my swimming gear, including a swimsuit, goggles, cap, a swim cycle tracking ring, earplugs, and bone conduction sport earphones (SHOKZ open swim pro), items valued at over $450 USD. When I reported the loss, I was informed by maintenance staff that nothing had been found. The hotel manager then reviewed the surveillance footage, which showed that I had the bag when entering the locker room but not when I exited. Despite this, the hotel was unable to determine what happened to my belongings or who may have taken them. This situation has left me extremely disappointed and frustrated, especially considering I was paying approximately $400 USD per night for what is supposed to be a premium hospitality experience. The lack of accountability and assistance in resolving the issue reflects poorly on the hotel's standards and guest care policies. I kindly request that you investigate this matter further and provide a formal response regarding how the hotel intends to address both the service failures and the loss of my personal property. I hope to hear from you soon.

Hotel is still in good condition, but the service is bad. Front desk stuffs are very impatient and rude, breakfast foods taste bad, not much variety of foods as well, but charged 140 rmb per person, that is worse breakfast I ever had in China for my entire trip, I stayed in this hotel before, was better than this, will not stay here again for sure

It was our maiden trip to China and our very first to Dalian as well. We were very impressed with the level of Grand Hyatt Dalian services and efficiencies they demonstrated for check in/out processes, room and meal services they had rendered during our stay of 4 days and 3 nights. We had previously travelled to other countries and stayed in comparable hotels or resorts in Dubai, Holland, Belgium, Taiwan, Hongkong, Macau, Australia, Thailand, Malaysia, Indonesia and Brunei and we can confidently conclude they were on par if not better. As our maiden trip, we were greeted with friendly smiles and helpful tips how to get around the city of Dalian and where to get good foods, site seeing and shopping etc. by their front line staffs. Their rooms are spacious and clean and amenities such as the pool and gym were great. Breakfast buffet was a good spread of different taste and flavor for us to start our day and their staff was very quick to allocate and get us our table even when there was a crowd. We were also treated to a complimentary cocktail reception at level 31 for the duration of our stay. We were especially impressed when their Duty Staff, Mary remembers my husband preferences of orange juice (he had ordered on the night before) when we visited them on the 3rd night. My husband says this is customer service of a very different level !! We will also like to thank another duty staff of their cocktail reception, Lily who had very patiently guided us how to get around Dalian City on our own for shopping and site see. Thank you to Grand Hyatt Dalian and these two lovely ladies of theirs. You have portrayed and made an impressive with very long lasting impression of China's level of hospitalities to a pair of tourist on their maiden trip.

Awesome stay with family! Grand Hyatt Dalian is one of my favorite Grand Hyatts in mainland China. The hotel reached out before my arrival to coordinate time and prepare the room for my stay. As a seasoned Hyatt globalist member, I was greeted with joy, welcomed, and upgraded to a standard suite overlooking the ocean and the XinHai square. Spectacular views of the ocean and the nightly bridge light show make my stay much more memorable! A shout out to the manager Mary’s in the Grand Club and the Grand Club team, they are one of the friendliest and professional grand club teams I have ever encountered. The location is beautiful and has easy access to a taxi ride to the town. Breakfast has a great variety and rotates every single day. If you go on a family trip or business trip in Dalian, Grand Hyatt Dalian would make your trip nothing but Awesome!!

Best view ever, I always go business trip, maybe 30% of my time is on the business trip. Dalian grand Hyatt has the best view of all hotels.

Kary and Shally from the Grand Club provided exceptional service! They were both incredibly kind, polite, and carried themselves with a level of sophistication that truly stood out. Without a doubt, they are among the best I’ve encountered in any Grand Club I’ve visited.

This is one of the best hotels in Dalian. The grand view is unbeatable. The grand suite has two bathrooms that make family travel much easier. The lounge is beautiful. More important the staff are the best. Mary Liu and other staff are always helpful. Mary takes care all the needs we requested with some extra. I am very grateful. I was in similar room last year and again this year. Everything is outstanding for both stays. The room is very clean, comfortable, located at the primium location. Highly recommended!

A very grand hotel, very well organized, really clean, international food options at the breakfast, nice location, and with a nice view… Very recommended for a business trip, the hotel is nice, the only problem is that the employees do not speak English well

Amazing hotel, outstanding hospitality and amazing views and services. The front desk, check-in, to the concierge, to in room services to restaurants are all superior in service and quality! The ocean and bridge views from the rooms is amazing The rooms are very spacious and relaxing. Very comfortable temperature control, facilities and also room service here is impeccable! Would love to stay here and it's a benchmark of hospitality in my sincere opinion

만족합니다

It’s a nice hotel with great staff (most of them) and good location. The room was clean and tidy, the breakfast was great. I saw many younger people staying at the hotel that makes the hotel more energetic. There were beautiful coastline and a huge square down the hotel, where you can take a walk or jogging if weather permits. The overall service and food in the e hotel were excellent!

Nicely maintained facility. Good check in service staffs. Low number rooms face the water side. WiFi on the slow side. Breakfast has a large selection. Spa on 4th has good service staffs and facilities. Housekeeping a miss. Didn’t clean with fresh teapot and cups post use. Didn’t refresh all the towels. Also caveating not an expectation, having left a tip usually housekeeping would leave a couple of extra bottled water, but that didn’t occur. Despite the not pick on housekeeping. Still recommended.

i like the room design! overall it's a really good hotel, probably the best hotel in dalian. the breakfast was really good. the best thing about the hotel is it's view of the sea, so romantic. if i could come back to dalian i would choose grand hyatt

Best location, close to everything. And all staff are very friendly and helpful. Hotel room have great view specially at night when the bridge light up.

I am very satisfied with Grand Hyatt Dalian, from check-in to subsequent room cleaning, and the hotel's service for global list member is excellent. The room scenery and restaurant food are also great, and I will continue to choose this hotel in the future.

We are definitely coming back. I FaceTimed with my daughter and she said she wanted to come with me next time to Dalian. She is a teenager who stopped wanting to travel with her mom. So, that means whatever she saw on FaceTime really impressed her!

Wonderful stay and would highly recommend. Rooms are large, spacious, and have great amenities and technology. The breakfast in the morning was stellar and the views even better. During the winter it’s common to centrally heat the buildings in China but they were nice enough to help me open a window to get through the evenings. Staff was super responsive - would recommend to anyone going to Dalian.

I stayed at Grand Hyatt Dalian for two nights in November. I am a Hyatt Globalist. The location in the city by the sea is excellent. I was greeted at the front desk in excellent English and upgrade te to a suite with view which was ready when I arrived unannounced at 10 AM. The suite was large, bright and modern. Wifi was strong and reliable and using a VPN was not an issue. They also brought a nice welcome amenities made of fruits. The Club is located on one of the top floor, and offer a real dinner buffet every night that last three hours. The quality of the food was exceptional . Attendants spoke little English but were smiling and always eager to help, and communication was never an issue. They even opened the meeting room for me proactively so that I could get a better look at the nice light show every evening. Very nice French wine selection (high end wines that are not even served in club lounges at Hyatt in France). Breakfast is also great and has many Chinese and international options. I can’t recommend this hotel enough and had an excellent stay.

櫃台的承辦人員蠻不錯的。很熱心。 唯一一個不好地方，他們大廳是在二樓，坐車要跑到樓下

If you're looking for a relaxing spa experience, you'll be disappointed. In order to save energy, the staff turns off the hammam and the heating of the children's pool. To our question to the hotel staff “why is the water in the children’s pool cold”, the hotel staff answered “because the weather outside is cold.” I turned on the hammam and went to eat, waiting for the hammam to warm up. When I returned to the hammam two hours later, I found the hammam turned off. I couldn’t relax in the hotel’s hammam because it was turned off all the time.

Good service

great hotel

bad health environment

Room is nice and big but decor is a little old

The staff and service were great during our stay. Our room was quite comfortable with a lovely view of the Xinghai bay bridge. There are some nice restaurants in the area, but due to the sheer size of Xinghai square you have to walk a bit to get anywhere. We wish we could have stayed for longer.

Great location. Helpful staff. Great views. The a/c temperature control needs to be updated. The room can be too hot when the sun is out.

景色も良くとても快適でした

호텔이 깔끔하고 전망이 좋아요.

The hotel is located at the heart of the commercial district. Great for business if your office is located near by. The hotel has a great view of it garden and the bridge. The executive lounge is big and quiet, possibly it is because it is off peak season in Dalian.

Great place to stay!!!!

perfect place to stay. Everything is all perfect. I will come back again.

Hotel was great. View is great. Location is great. Only complaint is the breakfast - the items they do offer is good but there's very few options with meat.

good experience for me. i would like to introduce my friends.

Location, services, view, amazing food. Located right on the beach. Perfect location to explore Dalian.

Everything was fantastic. My only complaint is that I couldn't stay longer.

素晴らしいホテルです 大連で一番良いと思います

The hotel and service staff were both amazing. Many of the staff spoke English and the views from the hotel room were stunning. The buffet was a bit overpriced and not very good however.

Enjoyed my stay very much.

快適に過ごせました。部屋の冷房がもう少しきけばいうことなしです。

Very comfortable stay with very friendly staff.

感觉一般，价格倒是很贵。

用的奖励计划里兑换的两晚，可以说是非常棒的体验。应该是大连最好的酒店，位置很好，酒店设施很好，服务也不错。以后来还会住这里。

Beach had many things for children to do: boat rides, dirt diggers in a sand box, etc. not suitable for swimming though because of rough surf and gritty beach area(glass, stones, etc)

酒店的海景非常美，周边环境也非常好。

하얏트의 침대는 정답입니다.

辦理入住時，前台員工有禮貌、有笑容、態度很好，且能按客人要求，安排適當的房間。房間內設備齊全、乾淨，感覺很舒適。是一家很好的星級酒店，下次還會考慮入住。

This hotel was friendly and clean I would stay here again

Located just near the fort in city(perfect location),the hotel is clean and provides u great hospitality.The hotel owner Mr.Mukesh is very helpful and will guide u throughout your stay.The staffs were very helpful.The hotel provides u almost every facilities from good rooms to desert

View, service, food, ambience, cleanliness, style!! Everything was beautiful! Everyone was kind, polite and super helpful. I loved staying here!

멋진뷰, 깨끗한 시설. 매우 만족스러운 호텔입니다.

海辺のホテルでとっても景色が綺麗でした。部屋は乾燥していましたが加湿器を用意して頂き助かりました。プールを利用しましたが、タオルが無かったのが残念でした。朝食で利用したレストランはメニューも多くよかったと思います。バスルームから海を見ることができませんでした。

廊下からの音や、隣室の音も聞こえず、また窓の防音製も極めて良い。静かな滞在が出来た。中国のホテルでトイレが完全ウオッシュレットだったのは驚きました。 ただ、部屋の設備のコントローラーなどがデザイン重視で操作性が悪い。部屋が薄暗いので高齢者にも文字を確認できるようなデザインが欲しいところです。

Excellent business hotel with first class decor and facilities.

the hotel have a fantastic view and close to the beach. feel comfortable

No complaints here, modern, clean, good service.

The room was large and clean with a great view. And the breakfast was wonderful. I also like the swimming pool and the sauna there, which were also clean and relaxing. I forgot one of my belongings in the room, and they found it and gave me a call for that. I really appreciate their kindness and professional way of taking care of this kind of thing.

Amazing hotel with great service. Rooms are perfect and location is key.

Excelente hotel

Great hotel. Enjoyed stay. Forgotten power connector at hotel for the laptop. The receptionist was able to locate it and help to find a solution to return. Will stay there again next time at Dalian.

私は英語は得意ではないから、可能なら日本語の出来る人が居たらもっと楽しめたかな。チェックイン、チェックアウトがとてもスムーズで良かったです。

Very nice hotel with great view. Everything is great, absolutely recommend it!

The hotel was nice and the view was beautiful, especially when the weather is nice, as all the rooms have somewhat of a view of the ocean. However, there weren't any places close by for breakfast so if you were sick of hotel breakfasts after a week of being on the road, you're out of luck. Also for a 5-star hotel where breakfast cost $30, I would've liked to have seen more options. I did enjoy the shower immensely where two shower heads operated simultaneously.

Beautiful hotel, great rooms, good views over the square/water, excellent staff - very welcoming and all spoke good English. Amazing selection at breakfast. Very clean hotel and overall a nice, welcoming atmosphere.

Very nice hotel, staff were great

Brand new hotel in Dalian. Perfectly designed, clean, comfortable rooms. Service and staff were great as well. The breakfast buffet is one of the best that I've had in China. Excellent experience overall.

Its fine to stay but pls provide iron in room thanks

I stayed the hotel for 6 nights. The room is clean, good view. The hotel is in the convenient location for me. The food is good but quit pricy. I will come back.

New Grand Hyatt hotel around 6 months. Facilities are excellent and my stay was made even more comfortable and enjoyable by the friendly concierge team headed by Neo.