Hotel Blue Concept

Very comfortable hotel, staff were very friendly , the pool is not so big but overall everything was good

Un lugar muy agradable. Excelente staff. Muy atentos y agradables. El desayuno muy variado y muy rico. Tuve problemas con el aire y fueron muy atentos para repararlo lo mas rápido posible. El area de la piscina muy agradable.

The pool was nice but they don’t have a gym

Great staff. Beds very comfortable.

Buen hotel, bien ubicado, el servicio mas o menos, podrian mejorar con pequeñas cosas, por ejemplo toallas, servicio a la habitacion de agua, etc.

Hotel bem localizado, moderno e confortável. Ótimo custo-beneficio. Um ponto a melhorar é o café da manhã, bastante simples, composto por um menu em vez de buffet. Além disso, solicitei a troca de geleia por cream cheese do meu pedido e fui informado que só seria feita a troca se eu pagasse. Detalhe mínimo mas que não visa a boa experiência do cliente.

Nice pool

The staff where very friendly and helpful I would stay there again

nice pool with bar, very helpful staff, easy to walk to many shops and restaurants

La habitación que me dieron no tenía cerradura en la puerta y la puerta del baño estaba rota, la cama con el colchón hundido, horrible. Pedi que me cambiaran de habitación y solo una chica fue accesible y me cambiaron a una mejor.

The pictures are very misleading! The blue was represented in the rooms as advertised! None of the toiletries as advertised are there. Not even the blue bed linen are on the beds. The 1st room was unpleasant and I asked to be moved..I thought the room was not properly cleaned with a very evident greasy glass shower, nor did the door close! The night Receptionists was rude along with a guest...I asked the 1st night to be moved (I was told no manager on staff to accommodate my request). As I was still talking, another guest walked in I was immediately ignored while he serviced the guest! The guest as well ignored that I was talking already with the Receptionists. I was accommodated with a better room the next morning when the manager arrived.

In general excellent There was a light bulb out and the hair drier was not functioning reported not addressed

Mejoras puertas de habitación e interior

Very good price good location great breakfast good pool a block away from the beach. I've been there before and I go back again.

There is renovation work . They are building an elevator shaft that blocks 3/4 of the room window. . You can have the blinds open because they are working right in front of you. The Internet wifi connection in the room is poor. The shower doesn’t drain properly and you ando up showering in a mini pool . Some of the furniture needs replacement . Staff was friendly.

The Staff was very friendly, the amenities were good. The breakfast was good in taste but I would have loved to have a buffet.

Muy lindo y bueno

Second time visiting this place, highly recommend this hotel

Muy bonito el hotel, el desayuno muy rico, todo bien.

The location and the room size in general worked great for me. Glad to have air conditioning and a safebox in the room. The elevator is under construction, but it was not a problem for me. The pool fit perfectly for its purpose and breakfast is quite good and well served.

Very good location with access to beach two blocks away. One block from main road with tons of restaurants and shopping malls. Hotel was very good value for the price. Jesus at front desk provided very good customer service. Will definitely be returning next time staying in Cartagena.

Nice staff nice pool and room w good a/c

We had our first night in what seemed to be the worst room of the hotel (room 101) and thankfully were able to change into a much better room the next day thanks to the very helpful staff. That first room shouldn’t exist especially for this price and it is a shame that they dare put customers in it, especially when the rest of the hotel is so nice. The pool is perfect, the breakfast is delicious, staff is very kind and helpful, hotel is in a very convenient area, the only minus would be how the noise gets inside the rooms easily from early morning. I think I would recommend this hotel if i didn’t have the experience of being put in room 101 the first day, for without that, it was great.

I felt like I was staying at a senior citizen home! Extremely small pool. Room definitely need some renovations. Safe didn’t work and the bed was hard an uncomfortable. Big pass for me.

Do not stay there. They have me a room With a dead animal smells. Furniture is old and broken and no windows at all plus no elevator.

Good and neat place to stay in a good neighborhood

Only like breakfast.

The television didn't work, took 2 hours before they removed the issue. The water pressure was extremely low in the shower/sink.

Friendly and helpful staff. The hotel needs a drink machine for late night water, etc.

Nice and quiet rooms.

This property is photographed well, however the rooms are very small, the bed was uncomfortable and old, the pool was nice, but it closes at 6, the check in staff (Sebastian) was very unhelpful and a bit rude. The rest of the staff was pretty nice, the cleaning staff was especially kind and did an excellent cleaning job on the room. The maintenance staff was also good as my ac went out a few times as well as the water. The area has lots of stores, buses, taxis and traffic, so if you are looking for a quiet area this is not it. The beach is a close walk so that helps, but be ready for many peddlers selling you everything, every second and for an added annoyance, you have to pay for chairs to sit in at the beach. The food at TAC downstairs was delicious and the service was great. I would never stay at this hotel again.

Lovely rooms. Close to many restaurants and 24-hour supermarkets. Staff was very friendly and helpful.

Excelente servicio

I have stayed in Bocagrande 6 times and great community. First time staying at Blue Concept. Do not stay here. They will not provide clean linen daily. There free breakfast is the restaurant making the portions and refusing to give more and it was all inclusive. The hotel is having construction done and did not inform on the site or during check in. Lastly they refused to give ice and wanted to charge for it. Possibly worse hotel in Bocagrande

Very clean

The hotel was booked. So, they did not let us check in.

Property under construction, noise, travellocity didn't and guest name to check-in and she treated like street walker. I didn't have complete access to for two hours due to construction in front my rooms door way entrance. Just to name a few....

Centrally located in a vibrant area. Near beach & a lot of eateries. Staff was great. Room & pool a bit smaller in person. Hotel does need some renovations. Be aware, there are no elevators.

Very happy with the room, the staff, cleanliness, breakfast. I would book again. Very good choice. Special Thanks to Mario and all the staff.

Let me begin with the wonderful staff and service. Exemplary. Now, what was the failure was twofold. The first was there are no elevators. Very difficult to maneuver for elderly and disabled. Next was the restaurant in the lobby. Terrible staff..service food. Avoid all cost. Hygenically challenged. I had to check out after 2 hrs.

I liked the staff. The breakfast was always good, hotel was always kept clean, a cozy little haven close to everything

My wife and I stayed here for 8 nights and this was perfect. The room was very clean and the service from the staff was top notch. The morning breakfast blew me away. This where I will be staying when in Cartagena from now on.

My wife was able to check in with no problems and is currently sleeping like a baby

It is a small boutique hotel and very comfortable. Walkable to the beach, restaurants, easy transportation and 8 minutes to historic center. Bed are comfortable and pool is nice for relax

small rooms but confortables.

Buena ubicacion , a la playa

the entire staff was warm and friendly. everyone was very helpful. I felt home.

This hotel has revolved mixed emotions. The room given (premium double) was not corresponding to any pictures provided by Expedia as was way smaller, did not have any desk as shown on pictures nor chair etc. Surprisingly there was no glass in the room and when telling that to reception, the person just basically said that I can go and get my glass from the bar. Typical for this hotel was that whilst some of the staff was fairly distant and ignorant, some were also very friendly. Next morning I noticed to the staff that I was not given room I have bookes and without any issue, they changed that to bigger one according to room pictures provided by Expedia. Breakfast is not a buffet but served full breakfast, remarkably when I have asked extra slice of cheese, I was told that it will not be for free. Undoubtfully the hotel is in great area, 5 min walk to the beach and with loads of lunch and dinner options just few steps out of hotel. Not a bad hotel overall but somehow it feels like not properly managed.

It was actually good. Only thing I didi not like was the lack of an elevator, and the fact that in room 305 whenever I opened the faucet, the shower would function. No hot water BTW, Great breakfast, I was not offered wifi, although I did not need it. The room was good, a little bit unkept here and there, but a great bed. This hotel is very well located, it does have 5 or 6 parking spots. The AC was not cold enough, but it worked.

The rooms are large and clean. Staff friendly and excellent service. A lot of new construction going on around the hotel and there was one day with water problems. I have stayed there before and will continue to stay there. Pool area is fantastic.

Ok

The wifi password didn’t work.

Wifi was low

Buena localización servicio de limpieza de primera atención del servicio excelente súper amables para hacerte feliz las habitaciones son pequeñas pero de resto no hay nada de que quejarse desayuno a tu disposición recepción una atención única exclusiva

The room was comfortable, biggest issue I had was the front desk clerk when I went there in the evening he said he had rooms available for the following 3 nights Which we’re not showing up on Hotels.com he said he could give to me for the same rate as the first night. I didn’t have my wallet on me and he said not to worry come down the next morning to pay and he would block it off. The next morning when I went to the front desk to pay there was a lady working and she was very rude and said they had no reservation and I would have to pay 30% more. I decided to get a hotel in the walled city which I am glad I did. The area is amazing and so much better than BocaGrand. So glad I ended up with a rude front desk lady as this forced me to change.

Excelente service and the personal very friendly and professional

Where to start, I stayed at the Blue concept For three weeks. The service was beyond excellent. The entire staff was extremely friendly, helpful and accommodating. Room was cleaned immaculate each day. It’s in an excellent & safe part or Cartagena. One block away from the beach. The restaurant Tacna located on premises was delicious. I purchased the meal plan we’re i was able to choose breakfast, lunch & dinner including snacks, food was always fresh and cooked to order. Staff and chefs make sure you are completely satisfied. The pool area is an amazing place to lay back and relax. It won’t be the last time I will be staying, looking forward to going back .

Dentro del establecimiento hay rayas y las condiciones son casi insalubres. Cuando estaba ingresando a mi habitación se cruzaron dos roedores mientras estaba en el hall. Realmente, estoy decepcionado con la elección de este hotel y espero que las futuras personas que quieran hospedarse aquí piensen dos veces antes de hacerlo.

As I said before customer service skills seems to be a problem in the hotel management industry in Cartagena. Staffing are not skill enough to provide a good customer service.

From the photos on the site, we do not expect this property is a small 3 floors building. The location is kind of hidden, quite a few taxi drivers cannot find the hotel. Allow more time when travelling to or from the hotel. The room is ok. Our room is as shown on the site, but on the small side. Our daughters room is not as the photo shown on the site, very small and not too clean, they cannot get wifi in their room. No elevator in the building, and very noisy. We can hear people talking, walking up and down the stairs, cleaning ladies cart rolling by, all noises happening in our room. For the price we paid, we feel that we can get a better stay elsewhere.

I liked this hotel. I got the upgraded room with the king size bed and it rocked . Very comfortable. In general beds in Colombia seem to be on the hard side. But this place was great. I love the room decor. Does not feel like a hotel room. The staff are very good. Good AC and WiFi. Free breakfast is decent. There is construction on the street now but did not affect my stay. Overall good experience. Place is central to everything and close to the beach. Water is warm not hot.

I originally booked a room here for one night and stayed 3 . I had an upgraded room with the king size bed. I loved it. Very comfortable. I love the decor. The WiFi stopped working in the rooms for one day but worked in the lobby. I switched hotels because of this. I need WiFi in my room. Overall I would stay again . No hot water but warm.

I like the hotel Blue Concept, the interior and pool a lot. Staff was excelent. They were very helpful and knowledgeable. I will definetely recomended to my family and peers. I will go back there and stay in the hotel again soon. Thank you all.

Everything was good! The only bad thing is the lady working in the lobby selling tours! Please do NOT buy any tours from her she is a rip off!! She wanted to charge us 30 000 colombian pesos more than what the real price was! Please book all your tours online!!

It's an updated and we'll kept property. My second time there.

The hotel is comfortable, well situated, nice and small. Service is great and the small restaurant beside it served the best burgers in town. It’s quiet even if it’ on a busy street. The pool is nice, it needs fans to circle the air a bit, specially when the sun hits the pool! But it will be nice to have some air circulating the the pool is in the shade too!

The staff charged me extra for my spouse. The difference was $2 in Expedia but they charged me around $65. I wouldn’t stay here again. Very cheap minded hotel.

It is a small place but, really cozy clean and comfortable. It has a clean pool and the staff is very friendly

When I first arrived, I was given the basic room I had purchased. I could not believe the room I was given. It did not have any windows. I could not see myself staying there for a week. I called and asked them if they had a room with windows, and they said yes, but those rooms were considered superior and I had to pay the difference in price. I asked to see the superior room, which was in fact much nicer, and so I opted to go with that. Over all the hotel is nice, not super fancy. The pool is great. Service was good.

i liked the staf, swiming pool and cleaning and location

Its location is great a few blocks from the beach. The service is wonderful. The rooms are not that big and there aren't many amenities.

The hotel is in a great location and the staff are friendly and helpful. I stayed for 8 days, the only issue I had was the air conditioner leaking water on the floor but it was very humid during my stay.

The hotel was not up to my expectations, out front door did not lock properly, the room was very small.

We had to stay in this hotel because the one where I was the night before was terrible. However, this hotel was our salvation. It is convenient , good service and nice pool. At least the best is a comfortable bed.

Nice hotel but their was noise/construction during my stay.

Nice location, friendly service, nice rooms. Guests and hotel management should note the following: -safe is not fixed / bolted which means contents are not truly secure -toilets tend to clog after doing #2 - our solution was to use the bathroom outside the pool area -shower does not have hot water. Given that Cartagena has a tropical climate this is not so bad but my solution was to enter the shower like a pool - stick an arm under the water, then a leg, etc slowly as the body gets used to the room temperature water.

Nice hotel. Convenient location and really smooth bed

Great location near both the Olimpica and Carrulla supermarkets as well as numerous restaurants and souvenir shopping markets in Bocagrande. For those wanting some exercise there is a two-story gym about 100 meters away from Carrulla supermarket as well as a three-mile walking / running / cycling path a few blocks away down to the end of Castillogrande. Breakfast includes an ample selection of fruits as well as eggs prepared to order. Taxis to the Centro Historico are about 7-8 thousand pesos (less than $3). The staff is helpful. The only two areas for potential improvement would be that the safes should be bolted and the showers were not hot - so I had to adjust to the water temperature kind of like one would to a pool.

I have been coming here for a few years always a great stay!!!!

Female traveling solo very good staff helpful. Hotel near everything walking distance. The beach is 3 blocks away

I liked the pool and the staff all were helpful attentive my overall concept was definitely like blue heaven

This hotel was clean but both times my wife and i stayed here we had issues. We stayed seperate nights about a week apart. The first time there our AC unit made a annoying clicking noise all night. If it was not for us being so exhausted from traveling we would of had trouble falling asleep. Also there was complimentary candy for guests on one night stand. Well it was full of ants. The candy and night stand. The breakfast was ok at best. The 2nd time there which i had already had prepaid and was unrefundable before our first night there to get a better deal, we thought it would be a better experience. Well we checked in late since our flight came in late. Our room had the toilet seat very loose and the cover was snapped off. So i put it together and went to wash my hands. Only to realize there was no soap or shampoos for us. We also had a lot of noise from outside. We asked for another room and were told there was no other rooms available. Also there is no elevator so have fun with your luggage up and down. Sadly there was street construction starting at 7am. Probaly why they are giving out deals. I do not reccomend this hotel no matter the price. My wife and i travel through Cartagena a lot and have stayed at many hotels and apartments there. Many better options for the same price.

staff was friendly and helpful ;hotel is near many shops for purchasing items and beach is near.

Good facilities and a nice hotel but quite a way out of the old town. Pool and air conditioning were really good.

If I ever go back to practice parkour in Cartagena again I will definitely go back to this hotel!

I enjoyed my stay at Hotel Blue Concept. It was clean, the staff was friendly and it was close to everything in Boca Grande. Hotel Blue is the best thing going in Cartagena for a reasonable price!!

We really liked the hotel. The pool was great! The staff was very friendly and will to help with the language barrier. The room was nice and clean, but it was very noisy. If you are a light sleeper you will not sleep well in a room near the front. The party buses are honking and alarms are going off all night.

Great quality for the price! I would highly recommend this hotel to budget conscious travellers that don’t want to sacrifice on quality too much

This hotel was close to the beach and restaurants. After reading reviews about noise coming from the street we paid a few dollars more to get a room on the interior overlooking the pool. When we arrived they showed us to our room and discovered our room was on the street side and it was really noisy. We went to the front desk showed them our reservation for a pool side room and they quickly moved us to another room on the interior and the room was silent. We had also paid extra for a breakfast buffet. When we arrived to breakfast the buffet consisted of bread, more bread and bread,.... along with fruit, yogurt and cereal and jars of candy to fill the gaps. We saw the waiter bringing eggs to someone in there room perhaps, there was no one else but us. So we asked if eggs were included. They asked what room we were in to confirm we paid for breakfast and then said yes it is included.We ordered 3 scrambled eggs. We sat and waited for about a half hour. The egg delivery guy came to deliver eggs at the front door. We thought maybe it was taking so long because they ran out of eggs. We waited another 10 minutes.They never said anything about our scrambled eggs so we just left. Cant complain about the room itself except that there were stains on the white duvet so it made me question whether or not they wash the duvet in between guests. Also the headboard had a residue of dirt. The shower had a slow drain so it filled up with a few inches of water as you showered.

Great for Solo traveler. Just make sure to book for two if you want to have guest over...

This hotel is pretty good for the overall price. It’s located two blocks from the beach and 1 block from the major shopping area, as well as a mall and casino. It’s has access to a grocery store and a lot of decent restaurants. The staff was friendly. Breakfast buffet was decent. You get a choice of eggs with ham and cheese made to order. As well a range of fresh fruit, cereal, and usually a Spanish Quesada. I split my time between this hotel and another hotel 3 block away. I def enjoyed this one more. It’s quaint and quiet with a small pool and cabanas along the edge of the pool. The rooms are pretty modern with a blue theme that gave it a nice look. I would stay there again if I ever head back to Cartegena.

It was a nice hotel in the best location for the best price

This was an amazing stay in every way. Front rooms are noises only bad thing. Five star for the price of a Three star.

I enjoyed my stay at Hotel Blue Concept. The location in Bocagrande is close to restaurants, grocery stores, and an artesan market. The staff was very friendly and helpful.

Loved this Hotel. Right next to 24 hr store, 2 blocks from Beach, plenty of Restaurants within 5 mins walk. Friendly staff, clean rooms with great A/C and space. Pool area was my Favorite as it was chill with some nice music and great vibe. Breakfast could have been better but for a basic it's what's expected. NOTE: Request room at rear AWAY from super Noisy road. I am a heavy sleeper and was still awakened by chaos throughout night and early morning. Otherwise a great spot.

We enjoyed a lot our stay in Blue Concept. Thank you!.

Pictures are very true to hotel, very comfortable stay. Amenities are very nice, the pool gets plenty of sun during the day. Buffet breakfast is misleading, it's more of a selective list of items (1 serving of eggs per person and additional costs extra) unlimited fruits cereal coffee and drinks. Overall was a great experience in cartagena.

beautiful hotel with swimming pool, friendly staff, nice breakfast.. Unfortunately bed linen had some stains and even when they got changed still given new ones with stain. otherwise hotel recommended, safe walkable area, taxi service minimum 6,000COP

Was an a excellent place to stay very clean an also with a very good quality and location

Everything great including super friendly staff. The pool is nice with a few cabanas surrounding it. Impeccably clean throughout! Only complaint was the noise outside our room from the street. We had to use earplugs. Recommend getting a room overlooking pool. Pool closes at 8pm and it was never raucous or loud.