Shinagawa Beach

the staff went out of their way to be helpful

i visited this hotel many years ago when it was new. i was a fantastic hotel on a very good property. sadly the hotel is now very run down . badly needs a refurbishment and upgrade. the staff made up for a lot of shortfalls that were beyond their control

Brilliant property for a staycation if you don't want to step out much. Amazing breakfast. Pool is great too.

Location was a bit inconvenient because it's in a small town with not a lot of food options around

Hotel was very nice, clean room, lovely view

No alcohol in the restaurant and not allowed to drink your own drinks.

Staff was very friendly.

The rooms seem a little old. The same goes for the chairs, sun shade by the beach. There are locals wanting to sell stuff, just outside the hotel, which are very approaching.

Really nothing at the hotel, but the beach view and location is spectacular. But this is about the hotel, which is overpriced compared to what I saw in the preceding 10 days in Sri Lanka, and has not seen any investment recently. The common areas, lifts, bathroom etc all need redoing to be worthy of the star rating and price.

See above re the very poor state of everything. There was no alcohol license, which of course was not mentioned on the site and the staff did not seem to understand if there were any light snacks when arriving early afternoon. Really not worth the money, albeit that the location on the beach and the state of the beach is superb.

The hotel was situated on a fabulous beach, the view from our room was utterly amazing. The staff couldn't do enough to make our stay a great experience, the food was of a very high standard, and as everyone in previous reviews commented on the head cocktail barman - we totally agree that he was exceptional. I would like to thank all of the staff for such a wonderful stay - we loved it.

I can't think of one negative comment about this hotel

Gyönyörű környezetben, valóban vízparti, a kilátás a szobákból fantasztikus. A személyzet kedves, az ételek jók. A strand nyugalmas, az óceán itt úszásra alkalmas. Nagyon elégedettek voltunk mindennel.

Bejelentkezéskor figyelmes fogadtatás. Jól felszerelt szoba. Gyönyörű kilátás. Minőségi reggeli.

A fürdőszoba mindig nedves és az ajtaja szörnyű. Sok a szúnyog.

Gyönyörű kilátás, tiszta part, rendezett környezet. Az ételek finomak, a személyzet kedves.

Some meat items bacon and sausage are not in proper level

Choice of food at b’fast.

The good things about this property: Incredible beach view and access, the pool, the gym, the room was great, and the breakfast.

Dinner options were limited. And, it is located in Balpitiya which is a sleepy small town.

The hotel is on the beach.Mesmerising ocean views from the rooms. The b'fast is somewhat ok with the crowd.Not much varities.But manageable.

There is no outside restaurants near to the hotel. So the only food option is the hotel.

Beautiful resort and location. Absolutely loved my stay.

The resort offers a modest and humble setting with limited facilities. While the room rates are on the higher side, the staff is helpful and friendly, though they would benefit from additional training—such as respecting the DND policy. The food could use more creativity and variety. Management and the team genuinely aim to make your stay comfortable, but their efforts are constrained by limited training and resources. Suggestions for Improvement: Staff Training: Focus on hospitality standards, including respecting guest privacy and DND policies. Food Innovation: Introduce more variety and creative dishes to enhance the dining experience. Facility Upgrade: Consider adding basic amenities to justify the room rates. Resource Allocation: Provide the team with better tools and resources to deliver a more polished guest experience.

The resort offers a modest and humble setting with limited facilities. While the room rates are on the higher side, the staff is helpful and friendly, though they would benefit from additional training—such as respecting the DND policy. The food could use more creativity and variety. Management and the team genuinely aim to make your stay comfortable, but their efforts are constrained by limited training and resources. Suggestions for Improvement: Staff Training: Focus on hospitality standards, including respecting guest privacy and DND policies. Food Innovation: Introduce more variety and creative dishes to enhance the dining experience. Facility Upgrade: Consider adding basic amenities to justify the room rates. Resource Allocation: Provide the team with better tools and resources to deliver a more polished guest experience.

Beach was absolutely stunning and clean. Location is perfect, easy access from main road. Pool is nice, but no seating nearby

Breakfast is having limited options Welcome drink is average Some toiletries were missing from the washroom even though they were listed on the checklist. We had to call room service to request items like slippers and moisturizer.

Położenie, miły i uczynny personel,dobre śniadania, wielki balkon z widokiem na ocean.

Brak

Right on the beach front, our rooms had a great view of the setting sun. The beach was long and uncrowded but the red flag was up. The pool, located in a courtyard outside main reception, the bar and the restaurant was nice, towels were provided. The garden area, also on the beach front had sun loungers and umbrella shade. The rooms were clean enough and the bed was comfortable, slippers and bathrobes were provided as well as toiletries. The breakfast buffet had a decent selection and it was nice to have a slight variation the following morning too.

Even though the rooms were clean enough, there were maintenance issues that need to be addressed. The door to our balcony was difficult to lock/unlock, the touch pad services outside our rooms didn’t work, one of the safes didn’t work, the bathroom had mouldy, badly applied silicone which made it feel unclean. In the restaurant there were things on the menu that were disappointing and also unavailable.

beach : red flag , given the season breakfast : good view : top

That was a nice location with a cool view

Everything was ok. But one old village man stared at us for like more than 10 mins when we were in balcony. So had to go inside without enjoying sunset

Garden and breakfast was good View was excellent and value for money

Staff communication was poor although very nice staff Relive they were not professionally trained

Excellent food and staff

Terrible idea to have the pool and it was wet floors Only 1 lift

L'accueil du personnel, sa disponibilité et réactivité, le buffet du petit déjeuner, la piscine et le cadre avec un jardin soigné et un accès direct a la plage, la possibilité d'un ménage quotidien...

Durant une des 3 nuits, en plein milieu de la nuit, les lumières se sont mis a s'allumer et s éteindre de manière continue pendant 40 min avec des bips intempestifs qui nous ont empêché de dormir.

Nothing, shortened my stay and returned to previous hotel

I will not recommend this hotel to anyone! SELLERS are harassing all guests and calling and talking to you as hotel allows them to stay near the hotel entrance to the beach, harassing you the whole day while you are on sunbeds at the hotel territory. Once you go for to the beach they approach you and keep following you. Males (local sellers) are staring at me, other women who are in swimming suits and young girls and this is called also a harassment and hotel allows it! At the same time they have a strict policy of no food & drinks from outside to be consumed in public areas while all the sellers keep pushing to the guests in very annoying manner juices which hotel and security (who is just chatting with them and not doing anything) are allowing guests to purchase. Note to the Management- Revenue Loss due to bad management.

Le cadre sublime. La vue sur la mer depuis les chambres. Les chambres très confortables et propres. Le personnel très aimable et souriant.

overall very good experience , good customer service . clean and spacious rooms, with a great view. love it

No much options for food, overpriced . Note that there is a tax/service charge additional 20%+ for foods for a la carte menu.

Extremely Unprofessional—Booking Made Over a Month Ago, No Room on Arrival, and Further, There Is No One to Take the Responsibility Too. The front office staff is also blaming the hotel's poor management.

Check in time 2pm up to 3.30pm room not ready after I arrived they said cleaner clean the room. Checked in floor and bathrooms are wet. And lift out of service use the stairs all the time. No responsible for anything. When checked out time the keep asking what time going to check out. Resultant and bars are expensive

Overall a superb stay. We had such a great time. It is a little gem of a hotel infront of the most perfect beach. Everything was clean and comfortable. We enjoyed thoroughly.

Rigtig hyggelig. Personalet rigtig søde. God mad Kan anbefales

Uitzicht

Onderhoud is erg slecht

Cleanliness and staff; breakfast

Beach not really enjoyable

Comfortable Rooms and Locations also friendly staff

The location and the rooms were nice

Prices are too high. Food is very expensive but not that good

Pyszne jedzenie, śniadania i kolacje. Smaczne drinki . Położenie hotelu przy pięknej plaży, palmy, mięciutki piasek i cudowny naturalny basen pomiędzy skałami, świetny gdy fale uniemożliwiają kąpiel

Nic

Everything. The location, cleanliness, foods .

Nothing to mention..

Hotel fantastico sulla spiaggia, camere ampie con una vista meravigliosa sul mare, pulizia ottima e bagno e doccia stupende, assolutamente da tornare

They served stale cheese for breakfast, when I addressed it they said that's how the cheese is meant to be.

Sir SRI est particulièrement à l écoute ,attentionné et professionnel. Fera tout pour satisfaire les clients

Спокойное течение и волны.

This hotel is a pure sweet spot: a combination beautiful sandy beach with nice ocean view through palm trees, excellent and well-trained staff, huge variety of very tasty food, comfortable rooms and excellent management with focus on sustainability. We booked a room with breakfast and intended to dine outside, however upon our arrival a hotel manager Mr Fernando warmly welcomed us and recommended to try dinner buffet... And we did - the best experience (both breakfast and dinner) comparing 5 hotels in Sri-Lanka we visited during our 3 weeks vacation. Additional compliment to the way the hotel is managed - exceptional level of service, safety, sustainability and attention to the guests needs. I can't put in a review all the things we're positevely surprised with this hotel - it far exceeded our expectations, definitely recommend to stay here!

Le personnel très sympathique. La plage mais avec des vagues. La propreté de la chambre. La vue sur la mer.

Cet hôtel ne vaut pas les 200 dollars que nous avons payé par nuit et le nombre d’étoiles attribué sur Booking. Les prix sont exorbitants! Prenez un touk touk pour aller manger, vous découvrirez de petits restaurants très sympathique avec une cuisine locale.

Direttamente sul mare , bellissima vista , ottima accoglienza e disponibilità del personale.

Camera rumorosa, inoltre la struttura avrebbe bisogno di manutenzione questo mi è concesso per un hotel a 5 STELLE, in camera si sente abbastanza rumore che proviene dalla porta di ingresso e questo disturba molto il sonno, inoltre il ristorante è un po’ troppo costoso per il servizio offerto,

Leider gar nichts!

Wir waren in unserem Leben bereits in vielen außereuropäischen Ländern und Hotels der Welt, jedoch waren wir selten so enttäuscht. Der Übernachtungspreis ist für die außergewöhnlich schlechte Qualität des Hotels unverschämt. Die Fotos im Internet sind alt und entsprechen nicht der Realität. Das Hotel mit einem winzigen Grundstück ist komplett heruntergewirtschaftet und müsste dringend renoviert werden. Das man keine Alternative ortsnah für Essen und Getränke hat, wird von dem Hotel durch besonderes hohe Preise schamlos ausgenutzt. Nach einer Nacht haben wir das Hotel fluchtartig wieder verlassen. Für die unschöne Umgebung kann jedoch das Hotel nichts. Es gibt so viele schöne Orte und nette Hotels auf SriLanka. Seid vorgewarnt und sucht Euch etwas anderes.

Die direkte, ruhige Lage am herrlichen Sandstrand mit gemäßigten Wellen haben wir sehr genossen. Jedes Zimmer hat Meerblick über die traumhafte Bucht. Die Zimmer sind groß, ruhig, sehr sauber, komfortabel und modern und hochwertig eingerichtet. Uns hat sehr gefallen, dass das Hotel nicht so groß ist, es ist alles sehr persönlich und herzlich und superentspannt, der Service ist prima, alle sind sehr zuvorkommend. Auch essen kann man dort gut, man sitzt drinnen und auch draußen sehr gemütlich. Per Tuk Tuk oder Taxi kann man gut die Gegend erkunden oder eine Fluss-Boots-Safari unternehmen, es ist ein guter Ausgangspunkt.

Es hat alles gestimmt für uns, nichts Negatives zu bemerken.

Einfach perfekt!

Long beach to walk on. Hotel has a nice architecture.

Restaraunt a bit expensive for what it is. A lot of local people right in front of the hotel, at the beach, trying to sell you all sorts of things. I was approached by staff asking stuff just way too many times.

إطلاله الفندق

لا شي

Pretty good

Fantastic

Little gem in southern beaches. Staff members were extremely friendly and attentive. Food was great and pool was lovely and partly shaded. The rooms have the best sea view Ive seen in that part of country. Simply stunning. And great value for money too.

Nothing, it was perfect

Eerder al hier geweest en ook goed bevallen. Schitterende locatie, fijne tuin, goed zwembad en vriendelijk personeel. Ontbijt is meer dan goed.

enige vervelende vond ik dat er net voor het ontbijt aan mij werd gevraagd hoe laat ik ging uitchecken terwijl de eindtijd 12:00 uur is. Krijg je het toch het gevoel van dat je weg moet, wat minder maar geen probleem verder.

The staff is good, especially Chef Shyamal is very concerned about preparing our food . Food is very delicious and we had a fantastic breakfast .Before preparing our food chef Shyamal talked to us and made everything according to our needs . It was a comfortable stay with a nice swimming pool.like to visit again.

Parking 🅿️ space is not arranged well.

Der Blick vom Balkon war schön und der Service meist sehr aufmerksam und freundlich.

Da derzeit Nebensaison ist, war besonders der Strand leider nicht sehr gepflegt. Und das Essen war dafür, dass es von der Qualität recht durchschnittlich war, sehr teuer.

Fabulous beach hotel. The staff were attentive and always happy to cater to our needs. The room was clean, comfortable and perfect view. The food was delicious and flavourful. The grounds are neatly kept. During our stay, there were many other couples enjoying their stay, in a comfortable quiet and relaxing atmosphere. No kids to be seen which made it even more wonderful to unwind. We will be back.

Hotel is perfect for relax. Staff is very polite and the food is excellent.

Das Zimmer und das Frühstück war gut. Das Hotelpersonal und das Managment war sehr nett, da sie sich nicht nur um den Hotelgast, sondern auch um seinen Besuch kümmern.

Das Hotel war überbucht, als wir ankamen. Nach fast 2 Std. Wartezeit bot man uns eine Lösung an, bei der wir innerhalb unseres Aufenthalts von 6 Nächten 3 Mal umziehen hätten müssen. Haben wir nicht akzeptiert, dann ging's mit nur der ersten Nacht in einem andern Hotel. Kommt anscheinend immer wieder mal vor...

The sea front was amazing

The food was average

Давно хотела побывать в этом отеле, поскольку отель расположен, скажем так, уединённо. Рядом только виллы, как частные, так и для размещения туристов, но они все небольшие, поэтому народу совсем мало, тихо и спокойно.... Территория отеля маленькая, но ухоженная. Посторонних не пускают, поэтому никто не надоедает со всякого рода услугами, типа экскурсии, сувениры и пр. Будьте готовы к тому, что рядом нет никакой инфраструктуры (я знала об этом, поэтому для меня это не было сюрпризом). Либо пешком до Ахунгала бич, либо на тук-туке.

сняла звезду за месторасположение, но только потому, что очень много бездомных собак рядом на пляже -для меня это критично и за отельный ресторан (мне их кухня, честно говоря не очень понравилась, а также в ассортименте много пиццы, пасты, сэндвичей, которые я могу и в Москве поесть)

Arrived on our honeymoon and the hotel staff were so generous that they had arranged a special setup. Thanks for making our stay a special one. One of the best beaches you will find anywhere in the world. Will definitely return.

Superb view Friendly staff Good luck and highly recommend for all the peoples