The Westin Wuhan Wuchang

人親切,位置方便

早餐沒變化

La vue sur le Yangtse. Son emplacement - le Club au 21st le soir

L’eau de la piscine un peu froide

Breakfast was great. Location was OK.

Timing published for buffet dinner on Saturday was misleading. I was told by staff that buffet is open till 9:30 pm, but when we arrived just before 9:00 pm dinner was closed. But gave us a stake and salad in the room on additional payment.

Good lobby

Not smoke free

早餐和位置

房间有烟味 换了三次房才换到没有烟味的房间

Great location next to the river, with room view. The hotel is monumental and wide, with great common spaces. The staff is very welcoming and speaks English fluently, which makes it easy for international travellers.

The hairdresser was still closed when I tried to go, even if it should have opened more than one hour before according to due opening time.

I received a room upgrade to a river view room with stunning river view and splendid sunset view. Club lounge was so great to provide a variety of Chinese and western food at happy hour. Breakfast in restaurant was also brilliant. Indoor pool and gym was also functional and well-appointed. Lobby was very luxurious!

The breakfast was very good, very many options, Asian as well as western food was available. The conference rooms were nice and the service very friendly and helpful.

The WLAN had low capacity when many people were using it. Green tea was not available at each meal, maybe this could be provided in the future.

Clean room, spacious

早餐和服务

欺诈，付了三千多，而行政酒廊不能进入！

客房乾淨無異味，飯店服務人員皆專業友善，周圍機能完善

整體體驗都算滿意，暫時沒有特別需要改進的地方

办理入住的服务很差 酒店设施陈旧 哪里都感觉脏脏的

米系ホテルを選んだ理由が英語でのコミュニケーションなので、レストランも含め、対応をより充実して欲しい

Very nice

To share my feedback regarding my ongoing 15-night stay as a Marriott Bonvoy titanium Elite member. Unfortunately, my experience since arrival yesterday has fallen significantly short of the standards expected of a Westin and the Marriott Bonvoy program. **1. Arrival & Elite Recognition:** Upon check-in, I was not greeted proactively, and the reception team appeared unresponsive to my queries (potentially due to language barriers). As a longtime Elite member, I expect acknowledgment of my loyalty status at all Bonvoy properties. When inquiring about suite upgrade benefits, I was initially informed they "did not exist" at this property—a claim later corrected by a manager. While the manager assured me upgrades would be addressed if availability arises, the inconsistency and initial dismissal were disappointing. The overall welcome lacked warmth and professionalism. **2. Room Comfort:** The room is clean and well-maintained, though the property shows signs of age. The mattress and pillows are excessively soft, compromising support (whether due to wear or design). Also no amenities neither a welcome letter from the GM was placed in my room, this is the first time in 15 years. **3. Executive Lounge:** The evening lounge experience was notably subpar: - Alcoholic beverage selections were extremely limited. - White wine was served warm. - Food options were below average, resembling those of a mid-tier hotel rather than a premium Westin. To finish on a good note the hotel is very well located, the guest service manager team is very helpful, Having been a loyal Marriott guest for 15 years, I am surprised by these lapses, particularly at a Westin—a brand positioned at the higher tier of Bonvoy. I expect my remaining nights to reflect the quality and recognition commensurate with my Elite stays This morning despite multiple calls to the reception the corridor was full of people talking and singing since 7am, drinking and smoking , disturbing all other guest sleep, just to hear from the manager he was sorry but there was a wedding in the hotel and apparently those guest matter more. Since then I have decided to leave the hotel as I can’t imagine staying here for another 13 days

very good!!

很不错

很不错

The bed , lobby and room

Only thing I didn’t like is the swimming pool was on maintenance while I was there

Based on my past couple positive history with this hotel, I booked a room for my father expecting a similar high standard. However, my interaction with the front desk regarding a potential room upgrade was unprofessional and dismissive. The result was a failure to upgrade, no welcome amenities, and a small, poor-quality room, leaving me concerned about the hotel's recent decline in service and quality.

Best hotel I've stayed at in China! Very comfortable and clean, had very good sleep and excellent breakfast. Also close to a Metro station, not far from the Yellow Crane pagoda. Good value for money

Beautiful hotel with scenic view of the river. Amazing rooms with lots of space and comfort. Breakfast buffet is quite good and lobby bar is nice. The gym while it has a large selection of equipment is dimly lit, way too warm and the some of the equipment (most the life fitness devices are a bit wonky as they are showing their age). Staff communication is hard if you don’t speak Chinese, so expect to use Google Translate a lot. The downside, Internet access. Yahoo services do not work in China so be aware. WiFi is painfully slow in the hotel.

This is a perfect place for private or business stays in the Wuchang part of Wuhan. Right on the riverbank, next to good dining and cheap breakfast options. Very representative, too, suitable for meeting business partners. Good price-performance ratio. Probably the first address in town.

Some guests smoked in the lobby which is rather uncommon in top-class hotels in China these days.

The view of the river is fantastic, the food is excellent, and the room is spacious.

Was great

Room was great. Food horrible

location and hotel hardware is of big advantage.

staff neither owned required truly honesty nor well qualities ,seems employed by KGB or FBI agency.

Great place for staying

Even though they gave me a hard time at check in and it took very long after that was settled everything was ok. First the hotel needs a major refreshing the rooms are nice and clean but extremely outdated electronics and furniture. The bed was heavenly the shower had good pressure the selection or fresh vegetables and fruit is acceptable service at the executive lounge was great

We enjoyed the breakfast which offered great range of choices. The room was reasonably comfortably and has good river views.

It is slightly away from the city centre.

1.多次詢問有無提供充電線租借，櫃檯表示有但已租完，無法解決問題 2.入住後敲門打擾且擅自開門，拿了張非入住期間的演習通知，難以理解 3.周圍機能略差

Very bad internet service tv in the suite making noise

The hardware of the hotel seems excellent. You can see the budget allocated to those facilities. But their team looks not well trained and lead the “software” of hotel didn’t catch up.

Bed was too soft for proper sleep. Aircon was set at 22 deg Celsius but room was so hot and aircon was so noisy.

We stayed there for two nights and had terrible experience in the middle of the night. At around 1am, the ceiling lights were turned on by itself! We were terrified because the lights were right above your head and were extremely bright! We turned it off manually immediately, however it went back on within 5 minutes. And then we turned it off again, and it randomly turned on again! This kept going on and on for half an hour. We tried everything before calling the front desk for help, but unfortunately was told that there's nothing they could do. We paid for a five stars hotel but couldn't get a minimal sleep at night. The next day, nobody reached out, nobody came to fix the lights, it was like nothing happened. They eventually changed a room for us upon our strong request, but the overall experience was terrible. We definitely won't go back or recommend anyone to stay in this hotel in the future.

We were denied access to the lounge area! The toilet smelled of sewage.

Next to the best restaurant in Wuhan. Amazing facilities. Even walkable to the classics Wuhan Yangtze River bridge, what a fun and beautiful experience!

Alles in allem ein guter Aufenthalt, die zuvor auch. Würde ich immer wieder buchen.

The International Breakfast is nice , the services is good.

the wifi need to be better

The staff are just doing their jobs and without enthusiasm. Breakfast was just ok and service was not up to five star level. Location is fine, I would say this is not up to Westin I stayed elsewhere but I would still recommend.

Location is good

Overall excellent. Only one thing is that the elevators always has kitchen smell.

The bed is comfortable

The location is not close to metro station and other utilities seems too old

房间就是有点太热了

Staff were very helpful and attentive.

Overall very good.

The river view room is worth the money. Paying for the Executive Lounge gives good river views, all-day soft drinks and snacks, afternoon tea, happy hour, and evening light dinner, which is a good value. Room facilities are very good and provide toiletries and basic refreshments. The 5th-floor outdoor bar is good for views when it is not too hot or cold. The staff is incredibly helpful and proactive.

Breakfast - The buffet food serving area is compact and, therefore, very busy and cramped. Some simple rearrangements of food and drink stations would improve the traffic flow. Western-style breakfast food options are not the same quality and variety as equivalent hotels in Wuhan (Marriott, Hilton).

Friendly staff and the receptionists went beyond and above to help us after checked out. Good location, it was close to Metro and easy to get around. The room was nice and spacious.

They took deposit which I didn’t anticipate, however, it was probably our fault because we only converted just enough RMB for our last trip in Wu Han. The receptionists went beyond and above to help us to get our refund back so we had enough money in our Alipay for a taxi to the airport.

这个酒店是我们在武汉旅行时的第一选择， 疫情之前多次入住过。 在其它季节都还不错， 疫情之后的第一次入住， 是冬天的体验。 有一个值得注意的地方就是晩上房间温度太高，也或者是被子太厚，床垫也似乎太软，让人感觉太热而难以入眠。希望以后有所改进。

My family and I stayed at this hotel and we loved it. The rooms were very nice and well appointed. Service was proactive and great. My only complaint is that the room was too warm, and there was no way to reduce the heating because it was set centrally. It was way too hot to sleep with the blanket. Otherwise, the stay was great.

The pool was a good size, with hot tub and cold tub in the ladies changing rooms. Lovely terrace bar looking over the river.

Very convenient and clean. Stuff is friendly.

I am currently staying at the hotel and it’s a horrible experience. I stayed here a week ago as welland checked out on 31 Oct and they have still not processed my deposit amount. I wonder how they treat a gold bonvoy customer

Breakfast was poor. The staff in the executive lounge were rude. The executive lounge was open for only a few hours. The wine selection was also very poor. I will not stay here again.

Westin beds are famously super comfortable, unlike the typical China offering. Room is clean and generally comfortable. Excellent location by the riverfront.

Aircon in both rooms didn't work. The in-room device showed an actual temperature of 24 degrees with a target temperature much lower. An uncomfortable night's sleep. Although location is riverside, the view is poor on the opposite side. All in all, no wow factor to justify the high prices.

I was at this hotel for business for 4 nights and I'm really very happy with it, the internet was very fast and nice and the staff were really helpful, the breakfast was awesome and I am very grateful for that.

Excellent view of Yangzi river. The staff is very friendly and helpful.

good view. good service. very comfortable stay...but no toile washlet on toilet( washlet is very necessary for me）

경치가 좋았어요.

very good breakfast good location clean room comfortable bed good shower

Very dirty window ruined the river view room was too hot AC did nothing strobe light directly above bed at night made it difficult to sleep as well as with heat had to unplug alarm clock as also lit up half the room way too expensive for the quality as hotel is very dated

作为Marriott 的顶级会员，我住过好多酒店，这个Westin 真的是拉下线。 As a top-tier Marriott member I have lived in many hotels and suites, This Westin is the worst so far. I lived in a suite for two nights here. They didn't clean our room at all for the first night. Because the lounge is closed for some reason, They were supposed to bring us food to the room as a substitute. But that didn't happen for two nights. When I asked the GM about it, She kept saying we were not in the room and they knocked the door. But there was actually a record of us calling them from our room around that time. Instead of trying to find excuses, which only escalate things, she really should have focused her energy to bring this to a resolution. The hard wares are old. You should check out the gym and the pool area. They are depressing. But I'm fine with this. The general manager can't do much about the hardware

There was a problem with the events venue due to poor planning and lack of training of staff members. In the end, the Director of Sales found a solution to the problem which worked out well. But it was not without agitation on our end. Thank you to the concierge guys, they did a good job in trying to solve problems with a parcel. The room was basic and served its purpose. Clean and did not smell like cigarettes. Lounge offering was average, they did have a good whiskey. The hotel was close to Yellow Crane Tower. 30 mins from East Lake. 30 mins from Hankou.

部屋は多少古さを感じましたがRiver viewの部屋から漢口の夜景が綺麗でした。

My partner and I had an overnight stay in Wuhan, and I chose this hotel purely due to its location. It is close to Jiyuqiao station on Metro Line 2 which goes direct to the airport, and the hotel is literally on the riverside and within a walking distance to the tourist spot Hubu Xiang and the Yellow Crane Tower. In this way, we can explore the city in a very short period. Its lobby is very impressive, and room is bigger than what I expected. The most impressive thing is the hotel pool. It is big and clean, very suitable for lap swimming.

it was alright vear good place thank you thank you

很舒適，只是空調有點熱，調不到設定溫度

We like everything in this hotel except the tea price in the lounge, which we felt wasn’t really worth it.

看江遊江都很方便.

有名な長江の岸辺から道路を挟んで立つ立地のよいホテル。エントランスや各フロアの内装は５つ星ホテルにふさわしいものです。部屋からの眺めは前に高層アパートがある関係で長江がちらりと見える程度。アップグレードしていただいた関係で少人数でゆっくりとした朝食をクラブルームで摂ることができた。フロントは基本的には親切だが、インターナショナルホテルのプロフェッショナルスタッフとしての質は対応は改善必要。チェックインで待たされたり、タクシーの手配がスムーズでなかったところも少しあった。

As a top tier Marriott elite member, there are certain expectations, especially at a Westin Hotel. From the beginning, I had to request the manager because the front desk person wouldn't give me an upgrade, despite suites being available. Manager took care of that. The rooms are dated, the carpeting dirty and worn, the temperature controls were not working and again the manager had to be involved to have engineering fix the issue, since engineering had a number of lame excuses why it wasn't working. After the manager's involvement, it got fixed. Went to work out and the locker rooms are dirty, the showers full of mold over the walls! Walked out and showered a second time in my room. The lounge is nice with a good selection of food and drinks for breakfast and evening hor's doeuvres. Disappointing that at breakfast you have to ask for fresh orange juice, otherwise you get bottled sweet fake OJ. Staff overall are very friendly, friendlier after one complains about something. Overall a disappointing stay, most likely won't return.

很好。推荐

Stayed for a short one night. The lobby of this hotel is impressive. It also smells really nice. Good first impression. Shower pressure very good. Bedding was good Westin heavenly bed. Gym adequate. Breakfast has good varieties. Love the chinese selection. Cappuccino can be made better and higher quality coming out from the machine. Checkin and check out was prompt. Were upgraded to a corner room facing the river. Thank you.

还好，就是服务我打电话经常没人接

空調不夠凍，结果調房也一樣

大致上各方面都很好。

넓은 호텔입구, 화려한 인테리어, 완벽한 방음, 잘 관리되는 수영장과 사우나, 친절한 프론트 데스크 어느 하나 흠집이 어려운 5성급 호텔. 가족들과 무더운 우한의 여름 잘 쉬고 왔어요.

The service was very average and staff had limited spoken English capability or understanding international hotel standard. When asked if what floor the executive lounge was on front desk staff did not know the word Executive .. communicated in Chinese most of the time. When visiting the pool was told that adidas sports shorts were unacceptable. Speedos okay. Breakfast was a fiasco with staff struggling to make coffee.

I stayed for 3 nights at the Westin Wuhan. It is a beautiful hotel with good service from the staff in the Club Lounge on the 21st floor. Amazing views of Wuhan and the Yangtze River. Though there is nothing much around then hotel, a 20 minute taxi ride across the river will take you to the City Center. Rooms are nice and functional. The only complaint I have about the service, which was dealt with efficiently, is that with HouseKeeping. I had the do not disturb light on the door the entire day as I was catching up on some much needed sleep. At around 4 pm, I received a phone cal from Housekeeping. They said” we notice that the DND light is ON. Would you like us to clean your room?” The DND light means Do Not Disturb! Period. If I wanted housekeeping to clean my room, I would have called them. That’s the only issue I had with the hotel.