Ubuya

Amazing hotel with a beautiful view of Lake Kawaguchiko and Mt Fuji! Room was nice and clean. Onsen was clean and empty when we were there. Service is excellent . Our personal server for dinner and breakfast, Nakamura San was the best! Kawaii! Delicious meals. Overall a memorable experience!

The room was not my expected and not match with the photo in Expedia. The bathroom should be outdoor but my room is indoor. The room style is not the same and the Manager informed me that is the same square feet but not same style. It was so unexpected and disappointed.

食物要改善，特別是早餐。很少人浸溫泉。特別好。

ที่พักเห็นวิวฟูจิ ชัดเจน ออนเซ็น ดีมาก อาหาร เช้าเย๊นธรรมดา

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飯店服務不錯，無論櫃檯或餐廳，服務人員皆態度良好、有熱忱；惟一比較不滿意的是溫泉浴場並沒有專人看顧，女生的安全性有點堪慮，且露天浴場蠻小的，超過5個人就會覺得距離太近不太自在~

Friendly staff and comfy room

真的非常非常非常棒！

每個房間都可以看到河口湖和富士山，晚餐精緻，lunging Bar，坐在按摩椅上都是和富士山同在，值得推薦的住處

Fuji Mountain can be seen from everywhere of hotel. The staff is profession, we got impressive service during the stay.

Viewing of Mt. Fuji and the “Lake on Mountain” at its best! Great food! Nice open air bath with views!

Located in prime location. High food quality for both breakfast and dinner in a great environment. Onsen was well managed and offered a great view but bugs could be seen in outdoor onsen.

5年ぶりの再訪です。どの部屋からも富士山、河口湖が目の前に望めるロケーション。行き届いたサービス、最高の休暇を過ごせました。リピート決定です。

The hotel is neat. View from the hotel is the strongest strength. the A little crowed during dinner time.

Nice ,big & comfortable room with great view of Mt Fuji. Excellent service from the staff that showed us to the room & the dining staff who served us. Dinner & breakfast were delicious. Great atmosphere in the hotel.

放鬆心情的好地方，但是一點都不會無聊。

The location of the hotel and room gives you the amazing view of Mt. Fuji. The interior design of the hotel, room, lobby and unsen are all first class I have even seen. The staffs are very considerate and hospital. Overall it is the best hotel i have stayed.

大浴場如果能提供中型大浴巾就更好了

Superb view of My Fuji, friendly staffs and nice food

非常完美的住宿經驗

Amazing and good service

預訂前，聽朋友的介紹還不錯，以及網友部落格的分享也不錯；但實際上沒有那麼好，很普通的溫泉旅館，只是有富士山景罷了。 1.電話服務態度很差，只說打電話請人接，口氣很壞，於是後來打去取消，口氣更差！2.餐點普通到不行，沒什麼特色，以我目前吃過的日本溫泉旅館，這家最低分！唯一有加分的，是早餐的鮭魚。3.女將服務流於形式罷了！價格貴的如此，卻讓人失望了，不推薦！！！ 真正好的服務反而是旅館內的Resort Beau Spa。

就是一整個五星級，服務好、餐點精緻、公共空間舒適，從入門check in開始就是迎賓飲料跟甜點，整間飯店走到哪都能看到壯闊的富士山，尤其是起床就能在房內看到鏡富士，真是太幸福了！！

富士山無敵美景+貼心服務~~

Stunning view in my room, onsen and dining area. High standard service. Definitely a nice stay for my trip. The dinner and breakfast are good, but can be better I think. Convenient location, reachable by red line shuttle. But no convenient store nearby. Generally, it’s a perfect experience and will recommend it to my friends.

Excellent view facing the lake & Fuji mountain. Good food & great service. Surprisingly, I got a birthday celebration & a nice souvenir from them.

ホテルからの冠雪富士を楽しみに行きましたが、あいにくの曇り空で残念でしたが・・ 女将の挨拶・若いスタッフの方々の親切丁寧な対応に気持ち良く滞在する事ができました。又、行きたくなりました。次回は青空に映える富士山に会えるように精進しまーす。

店員十分有禮貌，查詢你的旅遊目的。我告訴他是週年紀念慶祝，他們於晚膳時預期小驚喜和禮物。十分驚喜！

外国人の宿泊客が多いのが驚きでした。評判通りの宿で、宿の客に対する対応がとても良いと思います。食事は場所・内容ともに申し分ありません。風呂は期待と違いましたが、サウナが広く、快適でした。湖と富士山の景色だけでこの宿に泊まる価値があると思います。

ประทับใจตั้งแต่ก้าวเข้ามา พนักงานทุกคนนอบน้อม น่ารัก ยิ้มแย้มแจ่มใส่ทุกคน บรรยากาศดี วิวดี บริการดี อาหารอร่อย ออนเซ็นดี ประทับใจ แต่ถ้าปรับให้ชุดยูกาตะของผู้หญิงให้เป็นแบบทรงทั่วไป (ของที่นี่เป็นกางเกง) และสีสันสดใสกว่า จะเยี่ยมมากเลยคะ

房內空間寬敞，房內大窗可直接看到富士山及湖境，酒店設施好，有免費按摩椅服務給客人，包餐就不好，食品質素普通， 和食擺設一般，不過自選就可以。

很好位置看到富士山，很大的房間。晚餐較遜色。

房間就看得到富士山，完全是很好的角度，很舒適，晚餐早餐也超棒，休息區還有供咖啡飲料花草茶，可以邊品嚐邊欣賞美景，非常放鬆的好飯店

Wonderful experience, impressive staff, delicious meals and amazing view!

Very good and worth to try

Well located overlooking Kawaguchiko lake and direct views to Mt Fuji. The hotel is modern and provided a wonderful Zen environment. They served a traditional Japanese dinner and breakfast which was inviting and interesting. hotel staff are very welcoming and pleasant to deal with. Onsen was clean and well maintained. they have a wonderful relaxation/lounge area overlooking Mt Fuji which was a key feature of this hotel.

景観は素晴らしい。部屋、風呂 レストラン等全て。 夕食はしゃぶしゃぶにしたが、 つゆだれを係の方が最初に全部 入れてしまったので最後の方は 味が薄くて美味しくいただけなかった。頼めば良かったのかな？ 後、メニューも肉メイン以外は なかったみたい。白飯と味噌汁 魚料理年寄りには必要かな？ 他は全部良いのでメニューの幅が広いとリピートが楽しみなホテルです。

酒店接駁巴士服務不足

This place was the perfect relaxing environment with great food and a wonderful view.

飯店有到河口湖車站的固定班次接駁車，飯店正對湖，觀賞富士山景的景色一級棒沒話說! 有溫泉、SAP和烤箱設施。但是飯店鄰近馬路低樓層的房間會受車流影響。設施稍舊、房間棉被和睡墊看起來老舊、盥洗耗材看起來頗廉價和它的收費不成比率。 若即早訂房這個價位會有更好的景觀和選擇吧?!

there was something went wrong regarding the booking, It booked the room for 4 nights stay with a private onsen room but found out that I had book the non onset room, the hotel had found me the private onsen room on the 4th night with an extra charge. the air conditioned was not working properly, it happened that I had to ask for a standing fan. Too bad for such the beautiful room with a million dollar view of Mt.Fuji. The meal, breakfast and dinner were such a wonderful experience. simply awesome.

503房間冷氣壞掉，廁所電燈也壞掉，高級飯店的低級錯誤令我傻眼

HOTEL位於非常好的位置，房間可以輕易欣賞到富士山以及湖面上的逆富士(天氣好的狀態下)。 價位上每晚包含一泊二食相當的划算。晚餐提供了梨山縣的各種優良特產以及包含油花分布均勻的和牛。 當然免不了的是溫泉的提供，環境乾淨，景色優美。相當值得推薦的日式溫泉旅館。

We stayed in a room with Mountain View at extra charge but it was worth it. Got an excellent view of the Fuji Mountain. The room was clean and spacious. The hot spring was good. The staff were courteous and helpful. The only thing we were not completely satisfied was the quality of the food. Just so so, not quite up to standard. We were v disappointed at the sashimi course. We have never encountered such tiny pieces of sashimi before. We are seasoned travelers and had many dinners at hit spring hotels in Japan before. This is the most disappointing one.

Amazing & excellent

The worst hotel that I have visited during my stay in Japan, as well as all the hotels that I have ever visited in my lifetime. The 5 star rating was very misleading. Ill be going through the issues as follows: 1. The food was awful, most of it was served cold and tasted bland. We requested warm and cooked food when they served the opposite. 2. Food servers ignored our requests out of their negligence and our server took 40 minute intervals between every serve. 3. The hotel only serves breakfast and dinner, so you are bound to go around town looking for a decent restaurant for lunch and let me tell you this, most of the restaurants are closed by lunch time. 4. The restroom was depressing, it is small and smelly. 5. The room was advertised to fit 4 people, when in reality it barely fits 2 people. 6. The walls are very thin, we woke up mid night to the sounds of motorcycles racing. The only positive thing about this hotel is the view of Mt. Fuji, the rest is awful. The price paid does not meet the service presented.

Beautiful views but everything else leaves much to be desired.

I enjoyed the view of Mt. Fuji from the roomvery well. Food and hot spring are nice, too!

This was our second trip there within 3 months! It's the best location overlooking the lake. The food is incredible and the outdoors mineral spa is so zen. Kozantei Ubuya is definitely one of our all time fav spas. We will be back.

The service was impeccable, the hotel offered a wide range of services for your relaxation. It's simply an amazing experience staying in here.

The room was lovely with a beautiful view of Mt Fuji. The onsen was fantastic with beautiful outdoor pools.

Wonderful way to relax after climbing Mt Fuji. Excellent views of lake and Mt Fuji. Attentive staff and great experience of Japanese living

A quality hotel with excellent view of the Fuji mountain and the lake. Very good service and maintenance of the room. Sure will come back and recommend others to go.

stunning view of mt Fuji right from the full height window. dinner and breakfast was great with excellent service. it may seem a bit pricey, but totally worth it

Very good location with great view of Lake Kawaguchi, but due to the weather we are unable to see Mt. Fuji. Both BF and Dinner were great!

Fantastic Ryokan with gorgeous lounge for viewing Mt Fuji. Rooms are spacious with excellent view.

Ubuya has the best view of Mt Fuji in Lake Kawaguichi and we are very happy with our stay there. The Superior Room is very large and dinner is awesome. Service staff is also well trained & good. But the highlight is to be greeted by a snow capped Mt Fuji early in the morning and the shores of the Lake were covered by snow and glitters. What a beauty to behold.

Amazing hotel, awesome hot springs, fantastic food. Selling point is direct view of the lake and Mt. Fuji, but sadly Mt. Fuji did not want to come out of the clouds during my stay. Best part was the staff's service, so friendly and considerate. Most incredible sight was when guests were leaving in the complimentary shuttles, staff would stand outside and wave the guests off until the shuttle drove around the corner... only in Japan!

Food is terrific. Wish I can have more time staying on so I can try the massage as well. Will definitely choose same hotel for next visit. Highly recommend to friends.

Great room and view with a fantastic onsen, dinner and breakfast

Spectacular view of lake and Mt Fuji from our room. Really amazing hot spring baths in the hotel with seven different rooms many looking out over Mt Fuji. Really friendly staff help explain what to do. Food was also outstanding- seasonal Kaiseki meals prepared with vegan and pescatarian requests. Just cross the street and you are on the walking path around the lake. Shuttle bus pick up from train station. Pleasant welcome with tea and treats.

We stayed two nights and were desperately disappointed to leave so soon. Yes this is an expensive hotel but you get what you paid for. We will certainly be back once we are fit enough to climb to the summit of Fuji-san. Thank you Kozantei Ubuya

I was on vacation with my family to Japan, after a week of traveling we were very tired, and before going back to my country, we visited Kawaguchiko and chose Kozantei Ubuya. All the family members can be relaxing, the hotel staff very helpful, Dinner and breakfast were tasty and convenient hot spring.

The room view is amazing, just beside the lake and can see mt. Fuji without any blocking. I stayed a night in the japanese style room. It's very comfortable and the futon bed was surprisingly soft that I didnt feel I was sleeping on the floor. Dinner and breakfast were very tasty and beautiful, we had sashimi and japanese beef shabu shabu. That were so good! The staffs are very helpful and nice. They provided god service and can pick you up directly from the railway station to the hotel. Overall, I did enjoy the hotel.

We had a corner deluxe suite so the room was huge with a spectacular view of Mt Fuji! Though the hotel showed signs of aging, everything was well appointed. The separate Onsens had 2 floors each, both with great views of the lake and Mt Fuji. Service at the restaurant could have been better but the meals that were included were very good.

We spent 2 nights here, and the meals alone were so gorgeous and delicious -- we probably got our money's worth from the 6-course dinners alone! We had a stellar view of Mount Fuji when we woke up, which I totally appreciated and made the trip here all the worth it. The complimentary coffee/tea service in the morning and afternoon were perfect, and the infused relaxing tea service at night was sublime. We took full advantage of the public baths, which themselves had gorgeous views of the lake and mountain. Some tips --- for the price we paid, I would've expected the staff to be a bit more conversant in English. For instance, we were trying to ask questions about the set courses we were about to eat, and our waitress struggled and couldn't answer us. I don't expect fluent English, but for a 5-star hotel like this one, I'd have hoped for a higher-level of engagement for non-Japanese speaking folks. The other thing I wish I knew before -- we checked out at 11 am, and just wanted to sit in the relaxation lounge for a few hours before our 3 pm train. However, they advised us they're cleaning the entire hotel between 11 and 2, so we had to leave the premises. I thought that was a little off-putting, but we ended up walking around the lake and grabbing a nice lunch in town (only 20 min walking away), so it worked out well. Alas, those were the only things...great stay, and for the food and huge room (with very convenient twin sinks).

definitely worth the price. love the onsen and dinner and of course the view!

Nice good view even thought it was a cloudy day, missing the Fuji mt view was said, nice environment along the coast was a good alternative. Not nice without WIFI in room, only at lobby.....

Probably one of the best hotel to view Fujisan and Lake Kawaguchiko from your room. Very spacious onsen facilities. Dinner serving was a bit slow, if you are not in a hurry there is no big deal.

Beautiful rooms, incredible views (if the weather's good!), outstanding service & amazing food. Stay at least two nights for an unforgettable experience.

Thus is our second time stay at this hotel. The service is excellent and always exceeds our expectations. The location is perfect to view Mt.Fuji. it is unbeatable. We will definitely come back.

This is a high end Japanese Ryokan with a fabulous setting, excellent Onsen facilities and faultless service. I would highly recommend this hotel and will definitely stay here again.

went in a group of 6, spent a night as we were planning to hike Mount Fuji the next day. hotel provides free shuttle to kawaguchiko station. half board was great, like Japanese fine dining but breakfast could be better. service was fantastic. hot spring was great, though the outdoor view of mount fuji was limited. the hot spring is gender specific and provides one indoor and one outdoor. overall a good hotel, i would recommend it for a traditonal night stay. though abit pricy, the area tends to be along this price. and it's worth it for one night of tradition and comfort.

excellent hotel with great view of mt fuji.

Wonderful