Royal Taj Mahal Hotel

Staff was nice

It’s quite old, there is a bad smell in the rooms and hallway, gym and the whole facility and s very outdated.

Normaal

Kortsluiting

اعجبني في مكان الاقامة النظافه والطعام كان ممتاز والغرف مريحه ونظيفه

الاوقات كانت متقاربه بالنسبه للفعاليات ووقت مدينة الالعاب الليلي قليل جدا ساعتان فقط

I always try to leave positive reviews, even when there are some small issues with a hotel. Unfortunately, this time I can’t do that. The hotel itself is beautiful, but the staff’s attitude was very disappointing. On our first day, when we arrived at reception, we were greeted by a receptionist named Kenan (or Kan, I don’t remember the exact name). He was extremely rude and told us in a very unfriendly manner to wait and that he would call us when he decided to. We waited for quite a while, and eventually I approached the luggage porter and showed him our room number. To my surprise, he told me that nobody had informed him, and he immediately took us to our room. Another unpleasant experience was with the hotel’s laundry service. We left a few clothes to be cleaned and placed the “Do Not Disturb” sign on our door because we have a small child who sleeps in the afternoon. Despite the sign, we heard people talking outside our room, and then the room phone rang. The receptionist rudely told me to go to the door because my laundry was ready. I thought they had simply left it outside, but when I opened the door, there were staff members who didn’t speak English and wanted to come into our room because they had mixed up our laundry. I had sent one shirt, one pair of trousers, and two tops, but they only brought back the shirt and a pair of shorts that weren’t even ours. They were trying to figure out whose clothes they were. During all of this, my child woke up and started crying. I understand that some staff members may not speak English, but the reception staff should understand what “Do Not Disturb” means. It should apply not only to knocking on the door but also to unnecessary phone calls, especially when guests have clearly requested not to be disturbed. Apart from these incidents, the hotel was nice. However, the poor attitude of the reception staff and some other employees really affected our experience.

Rude staff

Kedves kiszolgálás, bőséges étel-ital választék. Közel van a tenger. Szép tiszta medencék.

Az animáció elég gyenge. Hiányzik a vendégek esetleges esti programba való bevonása. Zene, tanc.

Jó lenne, ha lenne egy külön pult az étteremben azoknak a vendégeknek, akik glutén, tej vagy egyéb érzékenységgel rendelkeznek.

We enjoyed the view from our room, a direct sea view room, even though from our balcony it was a wall in front of us, so we had to stand up to actually see the sea 🙄. (3rd floor) The food was very tasty, and even the fried chicken from the pool restaurant was very good. Every day at the pool restaurant we could find amazing pastries. There is a pool on the roof of the pool bar, which looks very nice. We met a very nice lady at the kids club, who was very friendly and made my youngest daughter enjoy her time spent at the kids club. Cleaning of the room was good, there are very nice and polite employees for cleaning. I was so amazed by the friendliness of an employee who noticed that we love an apple tea made by Dogus, and every day he/she was proving us that specific tea into the room. It really changed our energy in good. Thank you so much 🙏🙏🙏

Since we arrived at the hotel, one of the luggage employees took us to the waiting hall of the reception, not even allowing us to approach the reception desk. We didn't knew how things work in this hotel, so we patiently waited there. He came to ask for our passports(first time a luggage employee handled my passports to the reception), and made us fill a document for checking in. We waited 2 hours and nothing happened. Meanwhile I could see new coming tourists coming in the hotel, going to reception and receiving their room keys. It is April, there were very few tourists in the hotel, and I am sure they had enough available rooms for everyone. After two hours, I go to reception, and very unpolitely, the employee there tells me "I saw you, you are waiting there with your family, go there because now I have to give two rooms to other tourist, and then I will give you your's " I told him I am already waiting for two hours, and no one even told us that we could at least enter the resort, enjoy our vacation and return later for the room keys. Very unpolite employees at the reception with very few exceptions(only one young guy who was nice to help us connect to wifi with one of our devices). Guest relationship is a complete disaster. They do not speak English and when one of them tried to translate what I was asking with AI help, she started making some weird grimace like I was asking something so weird... my question was if there is any heated pool outside. Same day, also at guest relationship, we asked for a baby stroller for my daughter. After 5 minutes of explaining what that is, because of lack of English knowledge, again a rude and unpolite reaction :" our tourists bring their own baby strollers, they do not ask us for it". I want to mention that it is the first hotel in Turkiye where we couldn't have a baby stroller from the hotel. Then I understood that it is not necessary in this hotel, because it is quite small.

Amazing appreciation for our anniversary. They accommodated our needs instantly. Staff were helpful. The lobby is huge and well maintained. Internal swimming pool and gem were clean and inviting. Swimming guard was such a helpful fellow.

Small garage for private cars. Food can be better compared to other similar or less value hotels.

Всичко е на топ ниво , препоръчвам го!

Няма нищо което да не ни харесва.

Hotel jest bardzo zadbany, czysty i komfortowy. Jedzenie smaczne, a obsługa (szczególnie Sulejman z bagażowych) uprzejma i pomocna. To właśnie on zabiega o dobre wrażenie przy wejściu do hotelu. Bardzo miła obsługa kelnerska i szef, który dbał o to aby każdy miał zamówione napoje. Miła urodzinowa niespodzianka w pokoju, za co bardzo dziękuję. Hotel polecam i dziękuję za udany pobyt Sam hotel bardzo polecam, natomiast kwestia rezerwacji i wydania właściwego pokoju pozostawiła duży niedosyt.

Niestety mam zastrzeżenia dotyczące recepcji oraz przydziału pokoju. Miałam zarezerwowany pokój z widokiem na morze, jednak pierwszy przydzielony pokój zupełnie nie odpowiadał rezerwacji – był to pokój rodzinny, dwupoziomowy, oddzielne dwa pokoje, z widokiem na sąsiednie poddasze budynku. Po zgłoszeniu problemu dopiero kolejnego dnia otrzymałam inny pokój, lecz również z bocznym, a nie pełnym widokiem na morze, mimo dokonanej dopłaty przy rezerwacji i wyborze pokoju. Obsługa, Pani w recepcji była przy tym dość oschła. Sam hotel bardzo polecam, natomiast kwestia rezerwacji i wydania właściwego pokoju pozostawiła duży niedosyt.

הכל . המקום. החדרים. האוכל המגוון והעשיר והשירות היפה בקבלה ובמקומות השונים

הסאונה היבשה שלא עבדה די מספיק.

الاستقبال ممتاز جداً الطعام جيد والفعاليات ممتازه ورائعه والمسابح وفعاليات المسبح حلوه تجربه حبيتها حيل

فندق جميل جدا وفخم ويوجد فيه كل شيء الطعام متنوع باختصار انصح به بشدة كل شيء رائع

لا شيء كل شيء رائع

Hôtel parfait pour un séjour en famille !!! ou même en amoureux ou entre amis… Rapport qualité prix très correct. un vrai paradis pour toute la famille. Activités pour enfants et aussi pour adultes chaque jour. Salle de jeux -Aquapark -parc d’attractions Plage magnifique avec chaises longues ! Et le tout est inclus dans le hall inclusif. Près des magasins shopping coiffeur spa etc à 2 min à pieds seulement, et 15 min en bus pour le beau centre de Sidé (ville antique) Les buffets sont incroyables, et chaque jour une spécialité différente en plus de tout ce qui est proposé! Très bon et très varié! La chambre était énorme avec 3 pièces séparés! Mes enfants on pu avoir chacun leur espace et nous aussi 😍 Je resterais toujours fidèle à cet hôtel ❤️ merci infiniment 🙏

Tout parfait , rien à dire !

TopLage. Nah zum Strand. Viele Einkaufsmöglichkeiten in der Nähe. Sehr freundliches Personal

Lage, Personal, Ausstattung, Aktivitäten für Kinder, Essen. Wir haben uns super wohl und willkommen gefühlt.

Matratzen sind super hart.

Gyerekbarát: csúszda, vidámpark, gyerekéttermi sarok. Nagyon kényelmes a családi szoba. El sem kellett hagyni a szállást, mert minden megtalálható a hotelben.

Aki akart, talál kivetni valót, de mi nem azért voltunk ott! Nagyon jól éreztük magunkat!

İlkgün gelirken kapıda karşılanmadık, ama genelde kendimizi çok konforlu hissettik. Güleryüzlü çalışanlar, oda manzarası güzel, kullanımı rahat askılar yeterli, ışık yeterli, bazı Tv kanallarında yayın yok, kliması sessiz, internet wifi plajda bile çekiyor, her gün yemek menüsü değişiyor, çeşit çok, yemekler, tatlılar, içecekler lezzetli, servis çalışanları sürekli ihtiyacımızı soruyor. Çok sayıda şezlong, havuz mevcut tedirginlik yaratmıyor. Çok memnun kaldık.

Temiz oda, guleryuzlu personel, saglikli ve leziz yiyecekler, guzel kokteyller ve güzel bir deniz deneyimi sunan eşimle cok begendigimiz bir otel.

Velká koupelna, krásný pokoj, vybavení hotelu, personál, aktivity … chybu jsme nenašly

Odjezd

Çok beğendik çocuklarda çok mutlu döndüler otel çalışanları da ayrıca güler yüzlü hizmetleri harikaydı sadece asitli içecekler kötüydü yemekleri de çok güzeldi lunapark ve Aqua’sına bakım yapılması şart

- Les animations pour les enfants avec une mention spéciale pour Sarah du kids club - L’acquapark et le Luna Park - La gentillesse des personnels francophones à notre égard: Michel le doorman, Ariane, Joy et Sarah

-Un hôtel qui privilégie la quantité à la qualité: trop de clients, peu de places dans les piscines, difficulté à trouver des transats comme certains se les réservent aux aurores - hôtel germanophone. La clientèle est clairement allemande et le personnel s’adapte à cette clientèle. Français, passez votre chemin! - Pas une seule fois nous avons été mis en contact avec le guest relation. A croire qu’il n’existe pas. - Problème d’hygiène et de propreté avec des moucherons retrouvés autour de la nourriture. La vidéo a été présentée à la réception, aucune réaction si ce n’est un « Sorry »

Der var rent og hurtig service.

Kidsclub var alt for lille og med begrænset tidspunkter.

Niks. Op internet zag alles er veelbelovend uit maar niks was minder waar

Locatie/personeel/faciliteiten/eten

War nicht mein eigentliches Hotel, sondern Crystal Palace.

Everything was great. We had some expectations of Indian restaurant and food given the name. But there were none. The indian restaurant Agra is nothing Indian. Also they shoild have more choices for vegetarian food. Venkata

Excellent hotel, I had a great holiday with my family , the hotel contains a lot of fun activities and it has great swimming pools for relaxing. The food was great , there is international food and different varieties of meat (Lamb,Beef). The beach is wonderful.