Four Points by Sheraton Cancun Centro

אנשי צוות מאוד נחמדים, מתקנים מעולים(בריכה+חדר כושר) ומיקום מעולה

ארוחת בוקר לא מספיק טובה

Everything

No tienen transporte al aeropuerto

The location

They charged me twice for the stay even though I told them I had already paid via booking, and until now (2 weeks later) they haven’t issued the refund

der Pool

Zimmer, Frühstück, Interieur, Ort

very helpful

lack of gym kit

جميل

La gente amable

Mucho ruido en el bar . Música muy alta. Algunos venimos a descansar y me gusta la música pero no el escándalo

It has a good location, very close to Las Americas mall and restaurants. Also fairly close to the hotel zone.

We selected this hotel that is in the city because it has a beautiful pool, BUT since the 1st day we went to swim to the pool and water was dirty, all green, we reported right away and the said that next day will be claeaned, but it wasn't, we reported again for second time with no results, after 7 days of our stay we didn't see any response from them, even that we reported every day in the lobby. Bottom line, we paid for a hotel that has a pool and we couldn't use it all week and hotel Didn't care about our comments. If you select this hotel just for the pool, I don't recommend it at all, don't stay here.

todo el hotel esta estupendo, las instalaciones impecables

The place was clean, and the staff was very good, people were always ready to help. The bathroom is also spacious. No complaints regarding the room.

The breakfast could be better for the price they are charging. One example is the water: there is no free mineral water, and you have to ask for a waiter to receive a glass of water, probably from the tap.

I liked the location

I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to sleep in the nasty room.

En general el alojamiento estuvo perfecto, lo único que no esta bien es el servicio del restaurante, poco amable y con poca atención hacia los comensales, solicitamos un plato de fruta previo a salir del hotel y tardaron mucho, nadie atendía. Fue la única mala experiencia, el concierge y el resto del personal, siempre amable y atento.

Servicio del restaurante.

Es war sehr zentral

Grosses Zimmer, gutes Bett

Kein Restaurant in der Nähe, Lage nicht gut Frühstück solala

Het zwembad was leuk.

Weinig handdoeken op badkamer, ietwat verouderde meubels, TV. Geen Sheraton-ervaring

Staff was friendly and restaurant dinner staff made an effort to remember your name. Location was okay and easy to get Uber. Away from hotelzone which was nice. Bed was good but AC could not be adjusted so was too cold sometimes and had to turn it off once in a while. Room had a sofa chair which was very good to sit in.

Breakfast was not super when you stay more than 2 days. At checkin I was assigned a room where somebody was sleeping and I was asked to pay for my breakfast even if it was included. So a few admin issues

Everything, the breakfast was delicious.

I like everything

The staff was very friendly. Bed was comfy.

Not a bad place but not a 4 star hotel in my opinion. Bathroom needs an update, towels clean but old, few amenities. Breakfast okay.

Clean and very well kept up. Pool was relaxing. Bed and room furnishings were nice and comfortable. Restaurants were convenient.

TVs only had a few TV channels in English. TVs would've allow streaming via Netflix or other services. While pool was awesome, the tile work in and out of it were in pretty rough shape. Steam room was out of order.

Tudo

Nada

Nice staff and pet friendly

La limpieza y ubicacion del hptel..

El aire aconducionafo muy frio en el SPORTS BAR.

Quartos adequados a um Sheraton

Uma viagem internacional programada para ficar neste hotel e ser base para nossos passeios a partir de lá. Chegamos no hotel, e o quarto, que reservamos como de frente para a lagoa, não existia. Não tinha lagoa, inacreditável (kkk). As descrições do aluguel que fizemos poderia escolher de frente para cidade ou para a lagoa. Colocamos para a Lagoa - Cadê a Lagoa? Depois, daí foi um erro meu, no dia seguinte, tomamos café, acreditava que havia reservado um quarto com café da manhã. Na noite me avisaram que cobrariam no cartão um café da manhã, achei estranho, entrei em contato com a Booking e vi que não tinha reservado com café da manhã. Ok, no segundo dia me cobraram dois cafés da manhã como sendo individual, o valor do café da manhã foi o equivalente a 70% da diária. Depois ainda fiquei sendo cobrado por um dos funcionários de uma forma muito estranha. Como nunca havia sido cobrado, a percepção minha era que estavam me da companhia do para ver se não sairia do México sem pagar um café da manhã. Apesar das instalações adequadas não volto mais neste hotel. E não indicaria para amigos que me perguntasse. Achei um tratamento muito fora do normal. Só escrevi isso tudo porque me senti muito mal neste hotel apesar de chegar super tarde, dormi e tentar tomar café da manhã.

Excellent location and staff

The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.

Súper buen hotel! Estaba muy limpio, no solo la habitación si no todas las instalaciones (baños, piscina, gimnasio). El personal muy amable y el restaurante muy bien, la comida bastante rica, el camarero un encanto y precio muy razonable.

La ubicación por poner una pega, por lo demás un 10!

Recommended. Everything is great here

Expedía and the hotel refused to refund me for early check out despite not providing the room I had originally booked (with balcony) and having to les e due to a very limited room service

The bathroom in the room was dirty and dusty, .

A Great Location to get AWAY$$!!!

The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay

Felicitaciones al equipo de restauración por su amabilidad y sonrisa cada mañana!!

Over priced for poor maintenance. I've been there 5 times and its slowly getting worse and worse.

The swimming pool on top was really good. It was quite around the pool and it was a big pool. They also have an ice machine on each floor which can be used to cool the drinks.

The location is a bit away from the center. So you have to take the car all the time.

My friend and I stayed for three nights. One of the beds had soiled sheets two nights. We reported it and they were changed. Upon checking out we were told we will be charged $2,000 MXP for the change of sheets. And they will charge it even if we do not authorize it because they have the CC information.

The staff is fabulous, everything very clean. The restaurant is tops, we ate there every night for almost 2 weeks. The area is very good for medical appointments, being reached without going outside. Very nice workout room, and pool. Ammenities are very good. Our only complaint is the sink and shower faucets and drains do not work well. They need attention

We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious

Food in the hotel needs to be better but other than that the hotel was great. Wonderful place

Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.

The hotel is conveniently located just a five-minute drive from the airport, and they offer a shuttle bus service twice every hour, 24/7. We were looking forward to using the hot tub, which was listed among the hotel’s amenities. Unfortunately, it was a letdown—not only were the water jets not working properly, but the water was also cold. Other guests at the pool area were equally disappointed. After 6:00 p.m., Cancun tends to get chilly, so having a functional hot tub would have been a great bonus. Sadly, it wasn’t available.

We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.

Very comfortable room and excellent staff in every area of the hotel. I would definitely stay in the hotel again. The restaurant was very good. The front desk staff was nice and very professional. The best choice for visiting the Galenia hospital next door. Highly recommended! Thank you Sheraton Four Points Centro Cancun.

Clean rooms, polite staff and an overall nice experience. It’s not centrally located to the main tourist areas but I didn't mind since the neighborhood is quiet and safe. I wish there were more nearby restaurants and not just the hotel ones but it’s still a decent location especially for the price.

Rooftop pool! Sun from sunrise to sunset... Well maintained. Clean rooms, comfy bed. Big showers. Breakfast buffet ample, lots of choices. I was here 12 nights. Close to shopping mall, if needed. Good choices for food nearby, even a Walmart Express. Would recommend and return.

Excellent news place

Breakfast was good. But it was the same every day

Basic toiletries like toothpaste were not there. Had a bad experience with the safe locker. Bathroom sink drain was not functioning properly

Entire property was clean and well kept up. Excellent staff and enjoyable dining.

Was only passing through for one night. The staff was very welcoming and made me feel special. Appreciated the hand written welcome note and small chocolates. The on site restaurant and drinks were above average as well. I would definitely stay here on my next trip.

Its a nice environment

The property did not have much around. We had to walk a good ways to the mall; however, close to the airport. The place was a tad dated and not very lively. The sportsbar was a ghost town most of the time.

I highly recommend this hotel. Great customer service Comfortable beds & pillows Amazing water pressure & hot water Good restaurant with the best Tres Leche Cake We stayed for 3 days ending 3 weeks in Cancun. Wish we had stayed here our entire trip. Definitely would come back

The check in was ver slow. Good size bedroom, comfortable , but needs some maintenance. Good service at the restaurant (breakfast).

It was very central for work purposes

Location, breakfast

Excellent

Great stay great hotel.

No ac

The staff is very friendly and they have good service recovery. We had a few hiccups during our stay but the manager was quick to get our issues resolved. I would stay here again in the future.

CONNECTED TO THE HOSPITAL. Best staff we have ever encountered. From the front desk, staff in the restaurant, to the domestic staff!! Out of this world nice and helpful. Beautiful pool on top floor, great view, comfortable beds, good housekeeping.

Nothing!

Great hotel & Wonderful staff.

Excellent service, delicious breakfast and great Alejandro at the reception! The position is perfect between the airport and the centre, the structure and the rooms are really confortable. We had a wonderful time here in Four Points and we hope to come back.

Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.

Breakfast and rooms super cleaned

My 10th time in Cancun with my most recent stays being with Marriott. This is my first time at Four Points by Sheraton and we are really impressed. Our reception by Alejandro was the best. We arrived early and he literally bent over backwards to get us a room. House keeping was great with Ms. Yeli taking care of us. Room temperature was excellent and the rooms provide ample space for storage. The king size bed was very comfortable. The buffet breakfast was great. Every day something different to add to the eggs and sausage or bacon. We were treated well by all of the staff but especially by Ms. Elisa, Sergio, Gerardo and Henry. In summary: We are coming back!!

Staff is amazing, property would benefit from a little face wash and more dining options.

We wanted to stay one night in Cancun before flying out to Europe. The hotel was modern, clean, beautiful beds and big shower. The pool and gym superb, even with a shower there. The car parking was under the hotel, connected with lift. The hotel key card was a safetycard too. No entry anywhere without. The late check out was possible for 10 Dollars per hour. Very pleasant indeed.

There was no coffee in the lobby. You would have to go to the restaurant or pay for a breakfast in that eatery. The nail spa in that building was expensive and ladies worked slow. No English, no good performance. Don't go there.

Really enjoyed the stay! The guys at the front desk were great and very helpful. The rooms were cleaned every single day and never had to ask. I really loved the pool here as well. Both of the restaurants were great and they have wonderful food.

Staff was super helpful, Very nice, clean awesome infinity pool with bar, workout facility and steam room, located 15 minutes from the hotel district, Short 10 minute ride from the airport, Two restaurants on location, atm, accommodation for Bonvoy members