Four Points by Sheraton Queretaro Norte vs Similar Hotels

Some rooms are described as outdated, with old carpets.

Rooms are comfortable; however, some issues with noise from adjacent rooms.

Some complaints about noise and comfort, specifically regarding bed comfort and wall thinness.

Several room-level issues: noisy or ineffective air conditioning, refrigerators not cooling, thin sofa-bed mattresses (feeling tubes), some rooms with poor ventilation and narrow showers; some guests still found beds comfortable.

Several guests mentioned issues with room cleanliness.

Concerns about gym cleanliness and maintenance; some issues with room service.

Many reviews praise the exceptional cleanliness of the hotel.

Mixed but leaning negative: several guests reported visible dirt, dusty rooms and hallway carpet issues; one review explicitly said rooms appeared unclean and there were instances of trash left in rooms.

Convenient location for business trips, although not centrally located.

Positive feedback on location and proximity to attractions.

Good location but a bit far from the center; accessible by car.

Mostly positive: many guests cited a good/convenient location, though a few noted the hotel is relatively remote from shops/Centro and not within easy walking distance to supermarkets.

Most reviews praised the staff as friendly and helpful.

Mixed sentiments; some reports of staff being slow and lacking in attitude.

Overall decent service, though there were mentions of staff rudeness in some reviews.

Generally praised: multiple mentions of very friendly and helpful staff and good reception service, though a few notes about limited breakfast staffing and one instance of poor supervisor attitude.

Food was described as good, contributing positively to the stay.

Breakfast quality and variety received negative remarks; improvements needed.

Breakfast was good, although not included in all reservations.

Generally positive buffet/breakfast comments (described as tasty), but recurring complaints about limited variety and occasional quality issues (sour-tasting egg, lukewarm beans).

Standard amenities noted, meet expectation.

Facilities mentioned positively, but some feedback regarding the pool temperature.

Standard amenities for business stays; reviews mention a lack of equipment in the gym.

Strong positives: guests liked on-site amenities (pool, BBQ & fire pit, basketball court, Tesla charger, pet-friendly policy); some amenities (pool water) noted as lukewarm but overall seen as a plus.

Slight misalignment in perceived value compared to price.

General agreement that the hotel offers good value given its pricing.

Good value but some reviews mention high costs relative to services provided.

Perceived as good value by several reviewers (explicit 'bom custo benefício'), thanks to included breakfast and amenities, though cleanliness and room issues moderate the perception.