Holiday Inn Express Pachuca by IHG vs Similar Hotels

Rooms were generally described as comfortable and spacious.

Several reviews mentioned room issues like temperature control and noise.

Rooms are described as comfortable, with compliments on size in most reviews.

Negative aspects reported: problems with beds (biting), deteriorated bathrooms, broken tubs and cold water in some rooms; overall room condition below expectations.

Some reviews mentioned cleanliness issues in bathrooms.

Some complaints about cleanliness and odors in the room.

The hotel is reported as very clean with friendly and attentive staff.

Mixed: one review notes 'instalaciones muy limpias' but others mention deteriorated bathrooms and general lack of maintenance, resulting in an overall acceptable cleanliness score.

Guests noted the good location and convenience.

The location received positive remarks across multiple reviews.

Centrally located, convenient for accessing nearby attractions.

Positive: multiple mentions of 'excelente ubicación' and being relatively central with easy access to services.

Many reviews praised the friendliness and helpfulness of the staff.

Frequent praise for the staff's friendliness and service quality.

The staff was consistently described as very kind and attentive.

Mixed but generally positive: several reviews praise very amable staff and attentive manager, though reception attitude and failure to meet requests were called out in other reviews.

Food options received mixed feedback, with some praising breakfast while others found it lacking.

Mixed reviews on the quality and portion sizes of food.

Food quality received mixed reviews, indicating room for improvement.

Not mentioned in reviews — standard quality for this hotel tier.

Amenities were rated fair, though some guests found the gym basic.

Amenities like the jacuzzi were praised, though some were found lacking.

Included amenities generally meet expectations, slight note on bathroom accessibility.

Pool consistently praised (alberca agradable) and manager attention noted; however some reviews cite old or broken installations which moderate the score.

Reviewers felt the hotel provided good value given its quality.

Comments on pricing being high compared to the offered value.

Guests express satisfaction with overall value relative to services provided.

Negative: guests report the hotel is 'caro para lo que ofrecen', lack of expected in-room items, poor maintenance and mismatch between price and condition.