Comfort Inn & Suites Sturbridge-Brimfield

the location was very good. the room smelled a little, could be due to the rain.

I had to upgrade the room in order to check in earlier because I booked thru booking.com.

Every thing was good

Nothing

Clean

They didn't clean our room or give fresh towels yet others in our group had their room cleaned.

We like the property and rooms. We’re very disappointed in the continuation of being downgraded into subpar rooms. Including being expected to walk across the parking lot to get into the building. I refused because that would mean my wife would have to walk outdoors on a rainy misty cold night to the pool and back and that’s not what we paid for

They blamed Booking.com they ended up keeping us in the Inn but they wanted another $10 which I refused to pay because I prepaid $155 plus tax. Meanwhile I overheard the desk quoting rates starting from $123 to $140’ish and was surprised to hear I’m paying more but getting less

Clean, friendly staff

Loud A/C unit

Nice hotel close to Old Sturbridge Village. Nice, spacious and very well equipped room. Clean and comfortable. We haven't used the gym nor the pool, yet they look good. Quite good breakfast with scrambled eggs, some meat, yogurt, fruits, cold/hot beverages. Very quite location. Good outdoor parking at the hotel.

A bit remote from food options and requires a car ride.

Recently rehabbed. Very very pleasant staff

Most Everything except the AC/Heater unit is noisy.

There seems to be some issues with the 110v outlets and especially the AC/Heater unit is very noisy

The facility was very clean. The room was super clean and staff was very friendly.

We got a king suite but the king bed only had square throw pillows on it with standard pillowcases. I would think that for a king size bed even a standard size pillow should be available.

Friendly Staff, Clean Comfortable Room, Night Hot Tub, Nice Sit Down Breakfast

No real complaints

Nothing to write home about - as expected. However, cleaner and better maintained compared to similar chains in the US.

The aircon was noisy but we were there just for a day so this was not an issue.

I took a bus group there and it was wonderful. Beautiful property! Very clean!! Staff was fantastic, they were so helpful and accommodating! Great place to stay, I would definitely take a bus group there again! Highly recommend! Bobbie Repine Travel, LLC

Convenient

The cooler unit was extremely loud

Staff was friendly and helpful

The property was very clean and attractive.

Nothing

Friendly staff, clean comfortable room, nice Hot Tub, nice sit down breakfast, strongly Recommend

No complaints

It was very convenient off of the highway it is next door to a Cracker Barrel it's also got a gas station very close it was extremely clean it was very comfortable and the staff was excellent

The breakfast was fine. Not great but something so we didn’t have to look for breakfast before we continued our trip.

I did not realize that the outdoor entry was a totally separate building resembling motel. The refrigerator did not work, the room was old and not even a carpet on the floor, so it was like sleeping in a cell.

Friendly Staff, Clean Comfortable Room, Excellent Hot Tub, Good Breakfast

No Complaints

The breakfast could have had breakfast tacos. And breakfast potatoes

The person who set it up seemed to have an attitude

Price

Noisy people next door and BARKing dogs galore

Clean and Comfortable

Very pleasant stay-clean, quiet, safe. Convenient location and nice amenities. The breakfast was great and the suite was a great value. Would definitely stay again.

The hot tub was great and the pool warm! We had an upgraded corner room and it was so spacious with plenty of light from the windows. Very comfortable. The staff were very friendly when we checked in. It was also great to be located right near a gas station, Dunkin Donuts, Wendy's, and Cracker Barrel. The outside of the hotel is very welcoming with a fountain, benches, and chairs.

Because we had to leave early each day of our weekend stay, we did not get to enjoy breakfast. It would be nice if the breakfast opened earlier on weekends (6am would be good) or put out take away items.

We stay in the separate side rooms usually. First, very short trip from car to room which is more critical now. Second, these rooms do not have carpeting. This makes for a cleaner appearing room. Rooms are quiet and exceptionally clean so there is our preference here.

Actually everything was to like especially the afternoon and morning staff. Had to leave in a rush so I am unable to comment on the. breakfast.

Location and friendly staff

NA

Friendly Staff , Clean Comfortable Room , Excellent Hot Tub , Delicious Sit Down Breakfast

No Complaints

Friendly Staff, Clean Comfortable Room, Nice Hot Tub, Good Sit Down Breakfast, Quiet

No Complaints

What a clean and friendly hotel! Pool was clean and small. Jacuzzi was hot and bubbly.

One Staff almost ran an old lady over trying to get into the elevator with his cleaning cart and didn't even apologize. It was the only sour point of the visit.

We stayed here for 2 night for my son’s wedding. We had an amazing time! Everything was excellent — the rooms were large and comfortable. The only downside was the outdoor pool wasn’t operational. We took advantage of the “late bar” option for an after party and Christine the bartender was fabulous!

Por equivocación seleccioné una noche anterior a cuando íbamos a acudir les informé y me dijeron que en caso de cancelar tenía coste, cosa que entiendo, pero no me dijeron que al no acudir la primera noche se anulaba la segunda, porque si me lo hubieran dicho, hubiera cancelado con coste. Cuando llegué al Hotel, no había reserva y tuve que pagar un cargo adicional para que me dieran una habitación aún habiendo pagado dos noches. Booking nos hizo cargo de nada han perdido un cliente

Clean

Bed was a bit hard

We liked everything from walking in to checking out

overall the place is clean and nice. Hot tub and pool are nice.

overall the place is clean and nice. However, the most important part was lacking. Mattress was so so. Pillows were terrible, we could not get a good night sleep at all.

Yes

They’ve updated everything as I’ve said before. It’s clean and is convenient to our travels

The heating cooling unit is a bit noisy but not to bad

Rooms were great. We requested handicap accessible room which was perfect for us. Bedding was very very comfy.

Parking was difficult for late arrivals.

Clean and updated

The staff was excellent and available for questions. The room was very nice.

Clean and very spacious

I have no complaints

The pool

Quite area

Bathroom sink was clogged in a renovated hotel

Great location

We have stayed before at this hotel. We like the outside entrance due to my husband's Police Dog traveling with us.

The room we had was a conjoining room with a door between our room and the next. We could hear everything the people in the other room were saying. The K9 would not lay down because she kept sniffing under the door at the people in the next room. Finally around midnight the people in the other room stopped partying and it was quiet.M

I loved that the place was very clean and the staff were so polite and helpful. The atmosphere there was great.

Great breakfast selection. Very clean rooms.

Renovated and clean

Friendly Staff, clean comfortable room, nice Hot Breakfast, nice Hot Tub

No complaints

Friends, as well as immediate & extended family stayed for the weekend to attend my daughter’s wedding in the area. Recent hotel renovations were beautiful & very clean. We had a wonderful stay and the hotel staff were great.

The room was nice but couldve been better, was clean i like the breakfast

I didnt like the fact that the room is was staying in didnt have a dresser to put my stuff away instead of having it laying everywhere. Only had a little night stand with one drawer for clothes. Another thing that was disappointing was that the hot tub was working and the heater in the big pool didnt work as well as the filter, I kept getting hairs in my hand and head and it also caused a friend of mine and some other guest to agrue about it knowing it wasn't anyone's fault besides the hotel. Not to mention someone else who was staying the night said to me they called twice before arriving as if the pool and hot tub heater were working they were told yes but after checking in and getting in the tub that wasn't working after all. I would like some kind of reimbursement because my experience wasn't all great and I feel like I didnt get my money worth of it

The gentlemen who checked us in was so sweet and friendly. Made us feel very welcomed

Breakfast was good. Staff was pleasant. Off the beaten path.

Went there for the hot tub and once again it was out of commission. Not really in walking distance of anything.

Todo

Muy limpio

Good breakfast, room and beds were quite comfortable, pool, bar open til 10

Hot tub was down, a little pricey for this time of year (April).

Everything

That my credit card got charged twice and now I have to wait to get our refund back after we had a budget set so that make the stay unpleasant

Location was wonderful for exploring the area

Bar restaurant wasn't operational as per website

Misleading Listing and Zero Accountability Avoid Comfort Inn & Suites Sturbridge-Brimfield at all costs. I booked this hotel through ChoiceHotels.com because the listing showed it was roughly 20 miles from TD Garden. After arriving, I learned the hotel is actually about 60 miles away — nearly an hour drive without traffic. That is not a small discrepancy; it completely changes the value and purpose of the booking. When I raised the issue, General Manager Pulin Desai refused to cancel the reservation or offer any reasonable accommodation, despite the clearly misleading location information. Instead of attempting to help a guest placed in an impossible situation, the response was essentially, “not our problem,” while still charging me for a room I cannot use. Let’s be clear: no reasonable guest booking for a Boston event expects to stay an hour away and pay for rides that would cost more than the room itself. Refusing to work with customers when a listing is inaccurate shows a complete lack of professionalism and customer care. This experience felt less like hospitality and more like a cash grab. Between misleading advertising and management unwilling to take responsibility, this was one of the worst hotel experiences I’ve had. Do yourself a favor — verify the distance independently and consider staying somewhere that actually values its guests

It was under construction. There should have been a discount related to the disruption.

Location and pool

There was a faint sewage odor in the hall and bathroom on the 3rd floor the whole 3 says we were there. The jacuzzi was a kiddy pool. No rules posted about age limits and dangers to kids. I know parent responsibility isn't up to you but, there was none on our last day. WORST POOL EXPERIENCE EVER! Breakfast was ok, but just ok. The waffles saved it. Selection was borderline.

Friendly Staff, Nice clean comfortable room, nice hot Breakfast

No complaints

Great breakfast, clean room

A bit more variety for breakfast would be awesome

Friendly staff, was told right away the Hot Tub heater went and if it was a deal breaker the Boss said he would handle it, was told hopefully the heater would be fixed the next day. Stayed Anyway since I’m a Regular Guest and Staff treats me as such Breakfast was Great Nice Clean and Comfortable Room Nice Hot Shower A+

No real Complaints

Pretty on the outside- quiet.. looks like they are doing renovations

The room wasn’t as clean as I would have liked. The beds were, but the floor an bathroom had visible dirt.. bathroom tub had hair and maybe cleaning solution still in the bottom. Nothing major, just wish it had been a tad bit cleaner

Todo nos gustó excepto 2 citaciones en la piscina

Que 2 veces que fuimos al área de la piscina habían personas americanos y en la primera ocasión cuando llegamos a la piscina se nos quedaron viendo mientras se vestían para irse no les gusto ver llegar hispanos y la otra dos hombres mayores tiraron un comentario veámonos porque queríamos estar solos queremos esto para nosotros solos y se fueron pero de todo lo pasamos muy bien

On behalf of Brian and Brian MacNevin Tours Inc, I wanted to take a moment to sincerely thank you and your team for accommodating our recent bus tour group. The early breakfast service at 5:00 AM was greatly appreciated—everything was handled efficiently and professionally, which made for a smooth start to the day. As always, our stay was excellent and met all of our expectations, your recent renovations look amazing and we are looking forward to our next stay!

We love the cleanliness and comfort of the rooms and the location. We also love the view of the pond from our room.

The indoor pool water was too cold. A sprinkler was leaking and made a big puddle near the lounge chairs, which caused my son to fall and get a compression fracture on his spine. I had told a staff member about the sprinkler before my son fell, and he brushed it off. Our whole stay was ruined because it turned into 3 days of pain management for my son, who didn't want to go home despite his injury. It was supposed to be his birthday gift, a mini vacation. It turned into a painful nightmare of a stay. We stayed here last year for his birthday and it was very nice, despite the pool being too cold..This year was extremely disappointing. I couldn't even go down to enjoy the breakfast because my son couldn't walk or sit up in his wheelchair without being in pain. ( I did have communication with his specialist about how I should care for his injury, and I followed his advice. ) So

Super clean and comfortable. Nice breakfast, not a lot to choose from but all essential things are available. AC is not noisy, room is spacious.

We stayed only one night, nothing to complaint about.

Outside access for pet rooms. Nice area to walk pet

It is updated, clean, and in a safe area.

The bed was very hard and uncomfortable and there were kids running and playing around, yelling and screaming up and down the halls all night until after midnight.

Friendly Staff, Clean Comfortable Room, Great Breakfast

Hot Tub was a little Cold

I’ve been to this property many times and the staff and location are unbeatable.

Unfortunately, they are going through major renovations, which was not disclosed at the time of booking. It is going to be beautiful, but would’ve liked some advanced notice. We were on the third floor, and there was a strong smell of septic. Again understandable for all of the renovations and it will be worthwhile, but should have been noted upon booking.

The pool was great, the room was nice and remodeled

Breakfast was crap, it’s in the process of being remodeled so bar is closed. We didn’t get the room I ordered so that was a major downer.

Friendly staff, clean comfortable room, hot tub open during construction, nice sit down breakfast

No real complaints

The staff were very friendly and helpful

Our bed wasn't super comfortable. The room did not get cleaned eventhough we stayed for 2 nights. The lobby was undergoing renovation so that was loud and a mess. The kids at the place were so loud. The pool had dirt in it and the jacuzzi was green, it did not look clean.

Convenient location & the recent renovations are lovely