Sheraton Hefei Xinzhan Hotel

We are rerun customers

little noisy

On check in at 1am (which was communicated in advance), staff who spoke no English insisted I pay up front for all guests (despite a credit card being on file). At the time I made the payment I suspected the amount I was charged was more than my original booking. After trying to explain this it become apparent I would not access my room whiteout payment being made. Later I checked what I was charged and it was more than double the cost of my original booking. When I spoke to reception they struggled to understand my complaint despite providing the original payment receipts. Further to this, upon check out I was presented a bill for the for the cost of my accommodation and asked to pay again. Only after having my local business partner speak to them was a refund provided. I understand there that the reception may not speak English, I do not understand why they charged my double the amount. I specifically stayed at a 'reputable' international hotel to avoid this issue.

Convenient location (not sure if you're traveling by metro or bus) and well maintained facilities. There are smoking rooms, and I'm not sure how they're separated from non-smoking. I would the ventilation is 95% efficient. I noticed a hint there and here. It wasn't enough to bother me. I can't speak to breakfast since I didn't use it. Staff were generally quite helpful, providing excellent service--though during check out, one staff was noticeably overwhelmed and service reflected.

Very nice. It is better to set at least one shaver in a room. Thank you.

A very good service

Another fantastic experience at Hefei Sheraton! This hotel really goes the extra mile to look after their guests- helping arrange an extra room for my wife’s parents even though the person doing the arrangement was herself on holidays. Great stay at a great hotel!

Very Clean, Comfortable Bed, great breakfast service

服務好 附近生活機能好

整體非常棒的飯店。乾淨寬敞CP值高，服務人員很貼心，大熱天check in馬上遞上冰毛巾跟冷飲，態度也很親切!

자주 이용하는 호텔입니다.... 깨끗하고 관리가 잘되어 있습니다.

場所も良く、朝ごはんも美味しかった！

Nice & clean hotel. Also easy to go to downtown

方便

무난한 숙박

I like this hotel overall. However, I checked out on 5/24, but the withheld security deposit from my credit card has not been cancelled as of 6/10. I called the hotel for twice already. I am not happy with their accounting department/system. Also, the room card did not work for elevator frequently. My co-worker in my local office told me that he met the similar problem a couple years ago already. We think the elevator system for room card reader need to be updated.

다 괜찮습니다. 다만, 무척 비싼 편이죠

출장으로 갔는데 너무 좋았어요,.

The staff is very friendly and always willing to help you. Rooms are spacious, the food is very good. The hotel gym is also very good. I have heard stories of poor internet connectivity while in China. Not so at the Sheraton. My wife and I had a great time here and would highly recommend it.

stay in this hotel for 6 weeks what i very a joy. staff and personal very friendly and try always to help. around the hotel are some nice parks for walking and running. inside the hotel there is a fitness center and a swimming pool off 25 meter. around the hotel are lots off restaurants. but inside the mail are more for europeans. if u want to go downtown it will take about 15 min with taxi and cost about 23 RMB. i will stay here again. in the future.

주변 인프라가 없으다 호텔로만 본다면 좋습니다

I'm not sure how old the Hotel is but there were certain parts that seemed a bit dated. I though I would have a bath but the coating/surface of my bath seemed to have bubbled and peeled off so I decided against it. That said it is a recognised named Hotel so if you are staying in Hefei it is a safe bet.

It's cool to have live band performance and craft beer at hotel lobby bar after long day.Staff is very humble and helpful like always, know my preference well. Would like to have red ale tonight again together with my favorite junk food there.

感覺很好

가성비 갑. 룸컨디션, 조식 모두 만족합니다.

전반적으로 불편함 없이 마음에 들었습니다.

Location is central, opposite a large shopping mall (although obstructed by major roadworks during my visit). Rooms are well appointed, with large bathroom and good facilities. Being a city hotel, no view to speak of. 4th floor was quiet. Lobby bar had good live entertainment, although bar service was very slow. Chinese restaurant was well appointed, expensive, and empty on my visit. Don't expect any english-speaking staff.

Comfortable bed and pillow. Nice interior and spacious rooms. The price was decent given the quality of the rooms and the whole installation. I did not try the breakfast but my college said it was really good.

I have to say this is my favoriate hotel after few trial at other hotels in hefei. The room is quite spacious, i like the corner suite which has beautiful natural lighting. The windown can open too. There is park right in front of the hotel, i can took 30 minutes walk after dinner which make me cool down a bit. The most amazing part is the staff here, they are very kind and helpful. The bell boy help me get taxi outside when it's raining and asked me stay inside hotel which make me feel warm. This is the only international hotel offer parmesan cheese in buffet restaurant in town after my observation. That really saved my life.

The hotel was beautiful and the staff very responsive and considerate。The rooms large enough, well furnished with comfortable beds and clean. Good location and convenient transportation,I will be back next time ：)

When I sat down, the waiter asked me whether need coffee or tea immediately.then I ordered a Fried egg, it didn't take long time show it to me, it makes me very surprising. this hotel not only have good service but also have rich buffet varity ,in these days I feel at home very warmly and nice .

Elegant hotel with high quality service. I believe it is the very best within area. It is very convinient to stay there. There is a shopping mall very nearby with restaurants and cinema. Although it starts high-way construction recently, I do think the good service it provides is more impotant to choose. I will come and stay next time.

The bed was so comfortable and the room was very clean as it was never occupied before. And I love Japanese restaurant within hotel. They have a special menu that you can order everything the menu provided with a lower price.

At check in, I was given a cold drink at from desk, and Lydia from desk on duty manager, greeted me with a smile, and she even walked out from behind the front desk to hand me the room card. In addition Johnny the bell hop, showed me to the room, with a warm smile. The room on the fourth floor had all the amenities and the shower had a stall and full size bathtub with strong shower head, and good hot water. The breakfast had wide variety it excellent fresh brewed coffee. Lydia must have been on duty all night as she was in the lobby the next morning at checkout and helped me get the Taxi to the railway station, and she even offered me a take out cup of hot coffee for my send off. Thank you Lydia, Johnny and staff at Hefei Sheraton hotel. See you next time#

Spacious room with comfy table for work, internal pool, 2 type of sauna, gym. Friendly staff even with Russian support! Shanghai Train tickets can be ordered there also. Close to bank and mall with food street. Pizza Hat is prefer for Europeans.

Nothing "special" to mention: everything was quite excellent, rooms are modern and spacious, well equipped with airco, big beds etc. Service is friendly and quick. There is also an excellent restaurant in this hotel with typical private rooms and more than perfect service. Great palce if you are staying in Hefei

From check in to check out over two nights it was a homely experience plus. All the staff with a smile, and very helpful in getting a l taxi two days in a row to the Hefei South railway station. The breakfast had a vast variety for all taste buds. Very presentable, and sanitary. Room on fourth floor was clean, bed very comfortable, and all amenities including separate tub and shower. I checked out early prior to the 6 am opening of the breakfast room, and without any hesitation I was shown by the front desk young lady on duty the way to the dining room and helped myself to whatever was already out on display, plus a good cup of coffee. Great hospitality, Sheraton Hefei.

Visited early 2016 on business trip. The property in nice and staff very friendly and eager to help. The only place where I found decent vegetarian option in Breakfast. The staff was willing to prepare something special too. Stayed overnight and found if worth revisiting.

Such a good hotel and comfortable stay.

편하고 이용하기 좋았습니다.

酒店很好，价格也不错，只是有点偏僻，下次还会住这里

The hotel is modern, very new, comfortable in all aspects. I used club floor, gym and first floor buffet restaurant both for breakfast and dinner. Gym equipment was very good, complete and brand new. Food at buffet restaurant was also quite tasty. Best thing of all, staff attitude. They were all very helpful, for example I wanted a big chunk of tuna sashimi prepared as a tuna steak and they very happy to fulfill my new request, also found some extra vergin olive oil to dress it. Two odd points. 1) I needed to print a document, business centre was closed but front desk staff helped me. 2) I was on no smoking floor but found cigarettes remains near the lifts, and saw Chinese guests smoking in the lobby. As a westerner I would expect more proactive enforcement of no smoking policy, but living in China I know that in cities like Hefei, this is a somehow new concept.

From the moment I walked in to check in I was greeted by a staff person at the door who took me to the check in counter to be sure my check in went smoothly. In addition I was offered a cup of tea or water while checking in. This extra personal touch did not end there as I had found a hand written note in my room with a mobile number of a guest relations staff person. The price was right and the personal service was much more than expected.

stayed here for a week, from the front office manager to the general manager of the hotel came and introduced themselves and greeted well.