Joe Heffner Memorial Park
Joe Heffner Memorial Park, Cold Lake South, City of Cold Lake, AB T9M 1S4, Canada- Park
English
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About this hotel
Indulge in Modern Comforts
Luxurious Accommodations: Experience modern dark wood furnishings and plush white linens in all rooms, each equipped with a flat-screen cable TV.
Dining Delights: Enjoy on-site dining at Smitty's Restaurant and Bar for breakfast, lunch, and dinner, with the option to unwind in the lounge.
Rejuvenation and Recreation: Take advantage of the indoor swimming pool, fitness centre, and poolside hot tub daily, along with a business centre and 24-hour reception for your convenience.
Experience comfort and convenience at its finest at Best Western Cold Lake Inn. Book your stay now for a memorable getaway.
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Important Information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
No Pets Allowed. Service Animals are allowed with proper documentation as per Alberta Government guidelines, please click on the link for more details: https://www.alberta.ca/service-dog-identification-card. Variations of this documentation are not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Bar
Fax/photocopying
Meeting/banquet facilities
Hot tub/Jacuzzi
Dry cleaning
Non-smoking throughout
ATM/cash machine on site
Vending machine - drinks
Indoor pool
Vending machine - snacks
Water slide
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
First aid kit available
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Room Types
Queen Room with Sofa Bed - Non-Smoking
Up to 4 guestsSofa bed (Variable Size), Queen bed (151-180 cm wide)
The well-fitted kitchenette has a refrigerator, a microwave and a tea and coffee maker. The quadruple room features air conditioning. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Sofa bed (Variable Size), Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerKitchenetteMini-fridgeRefrigeratorDeskMicrowave
King Room with Balcony - Non-Smoking
Up to 4 guestsExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
The quadruple room provides air conditioning, a tea and coffee maker and a balcony. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
King Room with Jacuzzi - Non-Smoking
Up to 2 guestsExtra-large double bed (Super-king size) (181-210 cm wide)
The hot tub is the standout feature of this double room. The double room offers air conditioning and a tea and coffee maker. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Suite, 1 King Bed, Refrigerator & Microwave, Annex Building (with Sofabed)
Up to 4 guestsKing bed (151-180 cm wide)
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
King bed (151-180 cm wide)
In-room amenities
Coffee/tea makerShowerTVAir conditioningHair dryerMini-fridgeRefrigeratorMicrowavePrivate bathroomWardrobe or closetWheelchair accessibleDaily housekeepingFree Local callsRoom serviceFree WiFiBedsheets provided
Queen Room with Kitchenette - Non-Smoking
Up to 2 guestsQueen bed (151-180 cm wide)
The fully equipped kitchenette has a refrigerator, a microwave and a tea and coffee maker. The double room offers air conditioning. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerKitchenetteMini-fridgeRefrigeratorDeskMicrowave
Standard Room, 1 Queen Bed, Non Smoking, Kitchenette (with Sofabed)
Up to 4 guestsQueen Bed (150-160 cm wide)
1 Queen Bed
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerShowerTVAir conditioningHair dryerKitchenetteMini-fridgeRefrigeratorMicrowavePrivate bathroomWardrobe or closetSofa bedWheelchair accessibleDaily housekeepingFree Local callsRoom service
Queen Room with Two Queen Beds - Non-Smoking
Up to 4 guests2 Queen bed (151-180 cm wide)
The quadruple room provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Queen Room - Exterior Hall
Up to 2 guestsQueen bed (151-180 cm wide)
The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Queen Room with Two Queen Beds and Work Desk - Non-Smoking
Up to 4 guests2 Queen bed (151-180 cm wide)
The quadruple room provides air conditioning and a tea and coffee maker. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Two-Room King Suite with Fireplace
Up to 4 guestsExtra-large double bed (Super-king size) (181-210 cm wide)
The fireplace is a top feature of this suite. The suite features air conditioning and a tea and coffee maker. The unit has 1 bed.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowaveFireplace
Queen Room - Pet Friendly - Exterior Hall/Non-Smoking
Up to 2 guestsQueen bed (151-180 cm wide)
This double room has air conditioning and outdoor access.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
King Room with Sofa Bed - Non-Smoking
Up to 4 guestsExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
King Suite - Exterior Hall/Non-Smoking
Up to 4 guestsExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
The suite offers air conditioning and a tea and coffee maker. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Large Queen Room with Two Queen Beds - Non-Smoking
Up to 4 guests2 Queen bed (151-180 cm wide)
The quadruple room features air conditioning and a tea and coffee maker. The unit has 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Queen Room with Bath Tub - Disability Access
Up to 2 guestsQueen bed (151-180 cm wide)
The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Two-Room Suite with Two Queen Beds and One Double Bed - Non-Smoking
Up to 6 guestsQueen bed (151-180 cm wide), Double bed (131-150 cm wide), Queen bed (151-180 cm wide)
The suite provides air conditioning and a tea and coffee maker. The unit offers 3 beds.
Sleeps
Up to 6 guests
6 adults · 5 children
Beds
Queen bed (151-180 cm wide), Double bed (131-150 cm wide), Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerAir conditioningHair dryerMini-fridgeRefrigeratorDeskMicrowave
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(274 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 19, 2026Nice hotel with a great pool. It is very family-friendly, and there is a good restaurant right next door.
I like everything
3/10
Reviewed Sep 18, 2026In house restaurant, free parking and to where I was working for the day.
My room was directly beside the elevator and over a bar that is located on the main floor of the property. If I wasn’t listening to the sounds of the bar, patrons and their carrying on beside their cars or slamming of car doors, I was listening to the elevator going up and down all night. Also, the room only had basic cable and did not highlight on the guide which channels were available and which ones were not. So I had to scroll channel by channel to see what was available.
9/10
Reviewed Sep 5, 2026Pool was not freezing
7/10
Reviewed Aug 29, 2026We didn’t use the breakfast facility
8/10
Reviewed Aug 10, 2026I try to modify my date and when contacting Booking . . com I to try and communicate with a agent and ended up having a very dissatisfied process with your A I answering It was so bad I am considering changing booking sites. If you care about my concerns please feel free to reach out, in person, by phone 306 630 7451
10/10
Reviewed Aug 6, 2026All
9/10
Reviewed Aug 4, 2026Very crowded parking lot Pool and waterslide were a HIT?? Beds were comfortable
Enlarge the parking lot.
10/10
Reviewed Jul 19, 2026No elevator
10/10
Reviewed Jul 16, 2026The staff was very friendly right from our first interaction to check out. The rooms were spacious, and the air conditioning worked very well. The pool was great and although I didn't use the slide, it looked like the people who used it had fun! The bed was a little small for a "queen", but it was still comfortable.
There really wasn't anything that I can complain about. The stay was very enjoyable and everything went very smoothly.
7/10
Reviewed Jul 9, 2026Surrounded by homeless people.
8/10
Reviewed Jul 6, 2026Not much room for longbox truck parking, very minor do
6/10
Reviewed Jun 23, 2026Did not get my damage deposit back
Getting my damage deposit back
10/10
Reviewed Jun 12, 2026Clean Staff fast efficient and friendly
10/10
Reviewed May 19, 2026The services is very nice
8/10
Reviewed May 4, 2026Convenient
It was nice
9/10
Reviewed Mar 30, 2026Location.
Parking is snug
10/10
Reviewed Feb 27, 2026The fact that I get to be close to my kids, and get random visits.
Nothing at all.
10/10
Reviewed Jan 19, 2026The breakfast was amazing, the hot tub was hot and the kids loved the pool/slide.
10/10
Reviewed Dec 8, 2025Property was clean and organized
Parking was cluttered - but can understand for how busy it was
10/10
Reviewed Dec 4, 2025Location
Not enough parking
9/10
Reviewed Nov 8, 2025The breakfast is amazing. You get a coupon for smittys. Not just a small setup buffet. Awsome!
1/10
Reviewed Oct 23, 2025Good location
Uncomfortable beds, sheets where dirty
10/10
Reviewed Oct 10, 2025Yes , it’s was excellent
10/10
Reviewed Oct 6, 2025Everything was wonderful! The bed was very comfortable and the staff was prompt to respond when we had an issue with our toilet.
10/10
Reviewed Sep 30, 2025The breakfast was very nice
10/10
Reviewed Sep 28, 2025Wonderful hotel. Pool was a touch cool and the parking lot gets packed. But the stay is excellent.
6/10
Reviewed Sep 20, 2025Breakfast was good
10/10
Reviewed Sep 7, 2025Staff were amazing! Registration was quick and easy. Complimentary breakfasts at Smitty’s were great. We loved it! Thank you BW!
8/10
Reviewed Sep 4, 2025Great option for passing through. Clean and comfortable.
10/10
Reviewed Sep 3, 2025Clean, friendly, & helpful.
10/10
Reviewed Aug 31, 2025It’s a good place to stay. I highly recommend it.
10/10
Reviewed Aug 21, 2025Great!
10/10
Reviewed Aug 11, 2025The bed was great really comfy and breakfast was great.
10/10
Reviewed Aug 9, 2025The staff was super friendly and the food at the Smitty’s Restaurant was good. The hotel is s a bit older but it s well maintained and clean. Would stay here again.
6/10
Reviewed Aug 5, 2025I love how comfy the bed was in our room.
10/10
Reviewed Aug 4, 2025Good staff,good and clean bed,not to mention the good food.
10/10
Reviewed Aug 3, 2025Amazing staff, love the layout and smutty was delicious. The free breakfast was the BEST we ever had. Definitely coming back :)
8/10
Reviewed Jul 30, 2025Staff was very friendly and helpful. Complimentary breakfast at Smitty’s Restaurant each morning of our stay was fantastic.
10/10
Reviewed Jul 27, 2025Good place to stay.
10/10
Reviewed Jul 25, 2025Had a fantastic stay! The staff were super friendly and helpful, and the location was perfect - Highly recommend!
10/10
Reviewed Jul 9, 2025very clean and modern, great room, pool and hot tub were great, will stay again
10/10
Reviewed Jul 7, 2025Perfect for our needs
10/10
Reviewed Jul 7, 2025Great for our grandchildren
10/10
Reviewed Jun 30, 2025Our second time staying at this best western and we couldn’t be happier. The hotel is extremely clean, all the people working are so friendly - especially Mabel. She goes above and beyond for us everytime we come and shes a big part of the reason we came back for a second time. We’ll be back again next long weekend!!
10/10
Reviewed Jun 5, 2025Great service!
10/10
Reviewed May 28, 2025I have no complaints. Everything was great.
10/10
Reviewed May 24, 2025Good
10/10
Reviewed May 19, 2025Everything was good. Loved the pillows
4/10
Reviewed May 17, 2025Had issues with my door, room had ants in it. Carpet was old and dingy, furniture was old, bed was not overly comfortable.
10/10
Reviewed May 14, 2025Really nice staff here. Great rooms.
10/10
Reviewed May 12, 2025Near where we had to go
10/10
Reviewed May 3, 2025Parking lot somewhat hard to park with larger vehicles blocking traffic.
10/10
Reviewed Apr 18, 2025Quiet
10/10
Reviewed Apr 11, 2025Great customer service!
2/10
Reviewed Mar 25, 2025We stayed here for our sons hockey playoffs. Our visit wasn't a good experience. We were parked in their parking lot and the bob cat was clearing the snow he was pushing snow beside our truck, my husband was sitting in the truck he felt the truck move but didn't think anything of it just thought it was snow. Wasn't until I came out and looked and there were scratches above the wheel well of my truck. We had to get to my son's hockey game so when we got back he was still clearing snow so my husband went over to him and said you scratched my truck. So he gets out to come look at it and takes the palm of his hand and rubs all the dirt in scratching it more and says that will buff out. It's down to the metal and now with more scratches all around it from him rubbing it hard with his hand. He says sorry thats it. So we go talk to the manager of the hotel Joan and she says she will get security to check the cameras. Then shes says sorry where we are parked they cant see anything on the camera it doesnt go that far she tells us. How convenient right. sorry but there's nothing we can do you can file a police report if you like. The guys saying he didn't hit the truck when my husband was sitting in the truck. She kept saying why didnt your husband tell him right away why did you wait. I told her we had to get to my son's hockey game and when we got back he went and spoke to him. Just trying to put the blame on us. She did absolutely nothing for us but say sorry! So I'm expected to pay for the damages their bobcat driver caused to my truck.
6/10
Reviewed Feb 2, 2025Very friendly staff love the pool it’s nice and warm the waterslide is amazing also very delicious food
My family caused trouble for me
4/10
Reviewed Jan 31, 2025We were out in a dingy motel adjacent to the main hotel. Room was basic, not great, far from amenities. Pool/waterslide was the only redeeming feature. Wouldn’t stay again.
8/10
Reviewed Jan 27, 2025Size of our suite was okay, staff were very friendly. Pool and hot tub were very cold, wish there was better options for parking.
7/10
Reviewed Jan 27, 2025Staff were friendly and accommodating
The hot tub was out of order and once it was usable it wasn't very hot and the water was a murky color. The shampoo and soap were cheap, sorry. It's just that most hotels have upgraded necessities now but I always bring my own just in case it's the cheap little bottles. It's nice though when there is good necessities. Overall my stay was good. Thank you
10/10
Reviewed Dec 15, 2024Beds were very comfortable with very nice pillows.
4/10
Reviewed Dec 14, 2024Hotel was decent but kids were playing in halls till 1 am front desk was called and nothing was done about it.
10/10
Reviewed Dec 2, 2024Clean and friendly, appreciated the upgrade
10/10
Reviewed Nov 11, 2024Easy access to hotel. Staff were super friendly. Free Breakfast was yummy. Beds were very comfortable.
6/10
Reviewed Nov 4, 2024Our stay started out with a terrible check in experience from a very rude staff member. We were one of several sports teams staying in the hotel. We had asked to check in one room, one hour early, so that our team can drop their bags off the bus and change into their uniforms, etc. and she was not only not willing to even consider it, she was very rude about it. There was no line up or other people in the lobby and yet her excuse was that she had over 48 check-in's to process. This made no sense since starting that process earlier would have alleviated the amount. I have stayed at many hotels and the front desk is often willing to accommodate any reasonable requests. This person was horrible, rude, glared at us, glared at the other coaches, and overall should not be in customer service. Other than that, the rooms were decent, the breakfast was good, although it was slower service due to numbers in the morning, and the beds were comfy.
8/10
Reviewed Oct 20, 2024So far good
10/10
Reviewed Oct 19, 2024Friendly service !
6/10
Reviewed Oct 19, 2024Wasn’t very clean and sketchy neighborhood
10/10
Reviewed Oct 13, 2024Was upgraded upon check in. Great room and great staff.
10/10
Reviewed Oct 11, 2024Staff at the hotel and restaurant were amazing!
1/10
Reviewed Oct 10, 2024Location, beds and pools
Staff, arrogant and incompetent…poorly trained
1/10
Reviewed Oct 7, 2024The bed
The photos were nothing like the room. For the money I paid I was not happy.
7/10
Reviewed Oct 7, 2024It was quiet
Fire alarm went off
10/10
Reviewed Oct 2, 2024Great place
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Good breakfast
- •Clean and comfortable
- •Great location
Areas to consider
- •Parking issues
- •Uncomfortable beds
- •Dirty sheets
Cleanliness
7.93/10Some guests reported dirty sheets but overall reviews were positive about cleanliness.
Service
8.9/10Many reviews highlight friendly and helpful staff, excellent service.
Location
8.44/10Guests appreciate the good location, convenient for travelers.
Room Quality
7.89/10General feedback was positive, although some mentioned uncomfortable beds.
Amenities
8.42/10The pool and hot tub received positive mentions; some parking issues.
Value for Money
8.28/10Overall good value, especially with complimentary breakfast.
Food and Beverage
8.93/10Breakfast and the restaurant were praised repeatedly as excellent.
Overall Experience
8.4/10Guests expressed a desire to return, indicating a positive overall experience.