Munnar Tea Hills Resort - MTHR

This property has a very good location considering the view from the rooms

The cottages are good but also require renovation a lil bit and do kindly provide rooms for guest drivers and decent food and also please improve the quality of breakfast and restaurant needs complete renovation,kids area is not maintained properly all dusty and broken toys we stayed here three times now last two times there was a small trek activity which they removed this year so starting that will also give plus point

المنظر والأجواء

السكن والخدمات والطعام غير مناسبة مقابل المال المدفوع . خدمات مركز سبا رديئة وتعامل الموظفين فيه غير مهني

Beautiful views as its on a hill top. Awesome staff who will look after you. Food was great during weekend.

Negligible amenities. Broken TT table, kids play area was for infants with no fans. Courage was weirdly designed with bedroom upstairs and bathroom downstairs. Dinner on weekday will be with frozen chapathis warmed up.

Las vistas! La habitación amplia, aunque no esperábamos dos plantas

Habitación duplex, con cama arriba y baño abajo. Un poco incómodo, la verdad. El desayuno, podían haber incluido un poco mas de fruta, desayuno indú. Calidad baja. Se podría mejorar bastante. La cena lo mismo, no recomiendo la media pensión. Hay sitios cerca donde poder comer/cenar.

We were planning to book some other resort but i insisted my husband to book munnar tea hill resort. The staff is so less and lazy. Had to call them thrice then the boy attented. My room ac and phone were not working. Dining area is smaller then a matchbox. They dont have staff at all. Pls dont go on the pictures tbh. And there is no great view as well. This resort is not in proper munnar.

Views , space in room , comfort of bed and bathroom , price

Random rubbish needs clearing : you need a car to stay here as it is out of Munnar and not surrounded by tea plantations !!

We love the location and the views. Also enjoyed the birds chirping all day as we love bird watching. The variety of flowers and plants is outstanding. So beautiful

The WIFI was a bit weak the first 2 days but then it got fixed

Location

Billing confusion

Staff excellent 👌👌👌👌👌

Everything perfect 👍👍👍

Service and food

Billing at the time departure

Rooms were great and location fabulous.

Food was cold and had to ask for fresh portions in buffet so it was ok to eat.

Staff behavior and room facilities were very good. Will surely recommend visiting at once.

Nothing

Old property not clean ,no roo. Service,very bad restaurant, not in good location to park car and enter

Garden is good.

Rooms didn't meet the expected facility. There was no basic amenities like a/c, windows had no mosquito net so we couldn't open it at night for proper ventilation. Room rent was high based on the facilities provided in the room.

We accidentally broke a tray and we informed the reception. It was a small tray, there were 2 such trays in the cottage, one big and one small. We accidentally broke the smaller one. When we were checking out, I informed them about it again and asked them to bill it. The staff confirmed the price to be 250 after calling pertaining staff. When I was about to pay, a male older receptionist said it cost 450, this came out of the blue. The other staff kept telling him that it was the smaller tray that was broken, but he kept insisting it was the bigger one. I felt disappointed that he was claiming false damage and I just paid 500 and asked him to keep the change. It was just shady that he came off like that just for 200 extra, he didn’t even bill it. He just took the money. Also, there was vomit in the common dining area floor, which they kept uncleaned for a whole lot of time despite guests needing to eat breakfast, that was just depressing.

Located near to munnar , breakfast is really good, big balcony .

Kitchen close by 9:30 , no service after that , duplex bed(upper room ) is not comfortable, only one ac available on entire duplex . No amenities at resort location . No pool , no hot water at upper room

Everything was perfect , staff was professional, food quality was too good .

Location

Management

scenery view from Balcony was outstanding.

Sports room amenities are damaged completely, should be kept updated in good condition.

All good

Everything is above average

Accommodation

Options on food

Location, view from the room, food, staff

maintenance

The booking process was smooth. The staff were friendly and very helpful. The inside of the cottage was clean and comfortable with a good view of the valley below. The kitchenette had tea and coffee making facilities with bottled water as well. The breakfast, although predominantly South Indian, was good, and there were some limited continental options as well.

The access to the resort from Munnar Bypass is along a narrow road with no protective barrier at one portion and a steep climb at the end. Moreover, Google maps can give erroneous directions whilst approaching the area and I felt that it would be better if the resort sent clear guidance to reach the location. My stay was in a cottage, but I was disappointed to see a lot of waste dumped outside the front yard of the cottage, with a stink in the air, although I am unsure where it came from. I also felt that the maintenance of the outside of the cottages was not up to the mark. The hot water facility in the bathroom was not great, as it was mostly cold water coming through. I wish there was a refrigerator in the kitchenette.

Only top view of the resort.Food was horrible

the view

the room was dirty even after we asked to clean the room. the switch of the hot water wasn't working properly so we did not have hot water one evening. they had to come and fix it. the staff wasn't friendly. the restaurant was dirty, the tables were sticky and often the floor was dirty as well. the food was OK but not more that that. the lighting was very poor in my room.

Location is good but it’s Very difficult to drive up. 

food is worst not happy with food and service

food

Nothing,Pathetic place

Pathetic attitude of the management, poor service

Rooms are big and spacious .Washroom was also good and clean Hot water was also available anytime

No one to welcome We had to take all our luggage No one to assist There was dog barking I personally don’t recommend

Rooms/ Cottages

Restaurant Menu and services need a lot more attention

- Food Quality is good. Supportive and Disciplined staff. - Cleanliness in the dining area. - Variety of food items were adequate.

- No evening snacks or tea (as complimentary). - Food is available only within specific time window. We cannot order food during non breakfast or dinner time.

Apartment was souless. Food was mediocre, buffet style.

The view was very good.

The food and the staff at the restaurant.

Breakfast was ok. Room size (family cottage) was good.

Room service very poor. May be there is shortage of staff. Room was not cleaned for our stay of 3 nights. First the reason was given that we need to put tag 'clean my room'. Then only it will be cleaned. Next day we put the tag, but it was not cleaned. No water, no tea bags replenished. The name resort is misleading. It's heavily overpriced hotel. Not much dinner options for vegetarian. Fill cheated by name resort. Not a value for money. Please avoid. Better to get 3 star hotel in Munnar city.

View is superb...not so much from rooms but common viewing balcony. Vegetation is amazing too. Hard working staff.

Bizarre designs of rooms ( actually made for apartments and converted to Hotel as an afterthought ), creaking infrastructure, 2018 Ranking being presented as current and resort very different from pictures, pricing is not competitive .

Food, ambience, breathtaking views of the valley from the rooms, room size everything was all very good

Nothing in particular

Breakfast was good and met our expectations Location also nice

I would like to suggest , Bath soap or shampoo should be available in all washroom. And tissue box to be maintained in all rooms.

Bathroom were not clean All hardware in the room not fitting Hot water availability was a problem No pool and out door activities after paying so much

It’s a beautiful resort with many hospitable people. Our stay was very pleasant and the staff were all very obliging right from the guard till the manager. If time permits I sincerely hope to visit this resort again.

Elders staying here will find it difficult to use the wash room because the bedrooms are situated upstairs and the toilets situated downstairs

Nice location and good staff

Food was ordinary. The pricing is on the higher side. Housekeeping needs to be more organised and prioritisation is needed

Nice location, helpful staff,delicious food

view was good, staff was friendly

all their photos are photoshopped. had to pay 12k for 1 night stay. don’t trust booking.com they have given them 4 star and genius tag. they are making money because of a similar hotel name which is a Kerala tourism property. The hotel is rooms are worth 2-3k, it’s like a treebo budget hotel. Overall horrible experience will not blindly trust booking.con hence forth.

breakfast

utensils could be more cleaner

comfort, views and the nature/scenic views! Sat down to watch the sunset everyday from the balcony!

-

Location

food Quality

Location was beautiful Flowers and bonfire location was very good

Villas were not very well maintained. There were seepages

everything good

everything was nice except to find the way to property at night

superb with very supportive staff, especially Jino

location and reaction from some staff

Restaurant service very poor. Property is not value for money.

Location was good. The property has good view, good space around. Staff were nice to speak.

The restaurant was unorganised. Food was average. Restaurant was understaffed. Too much waiting.