Klana Resort Seremban

Pintu toilet rosak.toilet juga mengalami masalah tidak sedut najis.lampu ada yg tidak berfungsi dan berlaku trip.

everyting is perfect

Spacious room and fun pool

Nothing

Please clean hotel room & swimming pools!!

None.

The overall vibe that’s not very welcoming and property is not well maintained. The pool and decor was dated. The overall place is old and run down , In need of urgent updating even though room was partially renovated and refurbished. It just didn’t meet my expectation for a 4 star resort in 2026.

泳池，床。

Keadaan bilik didepan pool tidak bersih

no

no

Everything was okay

Nothing I didn't like

Swimming pool

The cafe, the games,

The pool is quite far, but i know it's a good exercise.

It’s a bit dark, and the room is hard to find.

1. Swimming pool water was mirky (with dead animals), some of the facilities (bridge and kids area) need to be improved.

Hotel cantik. Bathroom besar. Value for money

Perfect

Kebersihan dia kurang siktla.. toilet semua okay cuma bahagian karpet dlm room

I don't know, because I don't take a breakfast.

Some staff when we ask, leave that asking like rubbish.. they must know one thing, when we going a holiday, we got a money. Don't seing people like that.

Tempat strategik

1. Bilik kotor dan berhabuk 2. Sabun dalam tandas tidak ditambah hanya ada sedikit sahaja 3. Kolam perlu penambahbaikan kerana banyak bucu tajam yang terdapat di dalam kolam. Ada penginap yang telah cedera dan berdarah dikaki 4. Tuala untuk kegunaan penginap dikolam disediakan tetapi terlalu jauh untuk mengambilnya 5. Kawasan parking tidak disediakan dengan baik

The pool

Parking area for customer car (which stay at pool view room - near to the pool). Maybe can do proper parking lot. Tq.

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Room is spacious

The Outlook of the resort from outside is scary and a bit old. The Hotel shall at least repaint the building for a better outlook and appearance.

Nice and good

Nice environment. Spacious room clean

The route to the main entrance would be great if the sidewalk and the landscape is carefully trim and maintain

The room was big. Minimum of furniture but that is fine.

We had issue with the towels. They only came close to 7pm. We were not able to clean and bathe in time for the event that we need to attend. Lights were dim. The building looks tired on the outside. And walkway looks dirty too. Dont think we will return to stay.

Good location.Friendly staff

I ASKED FOR RECEIPTS/ invoice a few time but they never responded

Location, pool & lounge

Room not clean, aircond problem, Complaint to front office, no action taken even appologive, staff not friendly

Puas hati. Kolam besar

All good...

Nothing

The hotel's surrounding environment is good.

The hotel facilities can be improved. As this is a resort, we expect to have more varieties of facilities like mahjong rooms, billiard table, table tennis table, etc. On the other hand, the hotel room door needs some maintenance. My room 126 door is difficult to open.

I love it

Location

A bit run down, no hot shower, pillows are hard, balcony floor is very dusty.

The room was big. Breakfast was pretty good.

General state of disrepair including curtains that didn't close and a bathroom door that also would close. The shower didn't get warmer than lukewarm. There is no alcohol served at the resort.

汚い 電話繋がらない クーラー故障 匂い

None

None

1. Connecting room for the family. 2. The pool for kids 3. Beds are comfy 4. Room size is bigger than most.

The check in time suppose to be from 3pm.,but only manage to check in for the 1st room at 4.40pm. the 2nd room was available only after 5pm. Knowing it is a peak season, the management should take necessary measure to ensure the housekeeping team could cope with the demand. Staying in lobby waiting for hours and being tired from the travel really sour my day.

Pool, location, large room, large bed

My room has a problem with AC. Maybe it's the sensor that needs attention. Also there are some odor that bothers me. Water heater also not functioning properly.

room is spacious. enough for family of 5 with primary school children. the staff was warm and responsible

airconditional is bad, need to ask for stand fan. room key is broken during the stay- not my fault may be out of batery. no elivator, i had a child with disability so need to carry up the stairs. the parking area for garden block is few and far hence difficult to unloading and loading our belongings from and to the car

The room is clean and cosy

The carpets outside the room and the furniture are old. The breakfast were too expensive

Nothing that I like at this hotel

Unfriendly staff Room was dated and most of the things in the room need to be change Location was out of nowhere Need own transport or Grab to go out of hotel

Kolam mandi yg cantik dan selesa. Bab fnb mmg terbaik. Nasi lemak sedap.

Masok je bilik, slidding door terbuka, pintu conector terbuka, ade ganguan dr atas bumbung, dapat bilik exclusive tingkat atas sekali, tp bilik mcm ade org baru duduk, bau bilik seperti baru org keluar. Tuala mandi tiada sediakan, plug hampir semua x boleh pakai, hairdryer rosak. Kami kol reception lebih 10 kali x angkat. Buat aduan agar dpt ditukarkan bilik, tp staf die ckp , en jgn takot, xde ape2 tu, tu cuma bunyi paip air.. kami dtg nak berehat, tp dgn ganguan mcm tu rase xselamat, nak tidur pon berhati2.. lock pintu x secure.. org boleh masok dr conector door.. minta ion hampir 10 kali kol, tp xde org hantar, lps tu marah checkout lambat sedangkan kami menunggu ion xsmpi2.. janji nak hantar.. not recommended la hotel ni..

nice room but a bit disappointed with the air conditioning

hot-- aircornd take for long time to cool n we get only 27'c only

Room

Pool not clean

The great location within a serene park-liked surrounding and near to Hospital Tunku Jaafar. The TV was great with some watchable shows and near HD screen (not many hotels provided HD quality TV). The room's lighting was bright. The buffet breakfast price is considered cheap and with reasonable selections and tastes quite good. As we were rushing and required a quick breakfast, this was good,

We had been to this hotel several times for the past 3 months, and normally, we stayed at a room for 2 pax. This time around, there were 3 of us, and I had booked a room for 3 pax. When we checked in around 11pm, we got to know that for 3 pax rooms, it was located on the lower ground floor, where we had to go down 2 flights of staircase and there's no lift. My wife had some knee problem, so she would not be able to down that night, go up again the next morning for breakfast and go down again after breakfast and lastly to go up again upon checking out. So we requested a change of room which was more accessible and were given a room with King Bed, where 3 of us would squeeze in. All seemed reasonable until we found out that the air-conditioning didn't really work. As we were tired and already past 12 midnight, we didn't bother complaining to the front desk, but it was a warm night squeezing 3 pax onto a bed. Upon checking out, we did inform the lady to look into the air-conditioning issue for that room. Maybe this was one of those unfortunate trips as we normally don't have issues staying here.

Not much variety for breakfast.

The cleanliness. The external walls need repainting and the swimming pool walls do not look clean. When I accidentally stepped into level one of the low rise blocks, the whole place smelled musty. The steps of staircase leading to level 2 was not clean.

Room

My normal booking room without or not including breakfast. I want to suggest if regular customers stay at same hotel why don’t upgrade the room including breakfast.

So far i’m not facing any issue with the service or else. For me all good and keep that good service always 👍🏻👍🏻👍🏻👍🏻👍🏻

All

none

Excellent staff

Hard to find something we liked when our basic needs were not met.

The room we got was not well maintained, and the aircon was not working. Had the room replaced but the aircon was still not cold so we decided to cancel our stay there to stay at another hotel. Staff tried to propose a solution but it didn't solve our problems. Tried to tell staff to compensate by other means since the room we booked costed more than the one they proposed, but staff just said no and didn't bother going the extra mile. Wasn't very customer-centric.

Big swimming pool

AC is not functioning well despite repaired done by the technician.

I used to be a regular guest in Klana before Covid strikes.. everything was excellent but not for this time round.. Upon checking in,there were damped carpet smell along the aisle to our room. after getting into the room,the aircon was not working well till we got to call the aircon maintanance guy to check.. Too tired to go out for dinner,decided to order Room Service.. To my dissapoinment,my food was all packed in TAKE AWAY BENTO SET and my drinks were packed as take away too.. paid for the normal ROOM SERVICE but this was super dissapointed.. i do really hope that KLANA RESORT to change your standard back to before COVID.. this is not ive been telling everyone how good Klana was.. i hope this is not my last time here..