The Sterling

Time to change the mattress and the blanket. The blanket is very thin and it is very cold in the night with the aircon on. The aircon controller basically cannot adjust the wind strength. It is always at the higher fan even it has set to the lowest. Location is very good. you can walk to the jonker street.

Value for money

The hotel is a very short walking distance to the major tourist attractions in Melaka.Staff was very friendly and helpful. Parking is provided. Rooms are very dated and my room had water damage which has not been repaired. The room was made available to us with the toilet and bathroom soaking wet after being washed. The room itself is dusty and not clean. Would I come here again? I don't think so.

I wanted to give this property high marks because of the kind and accommodating staff. However, their Internet connectivity is really slow and flaky. They need an upgrade.

Very close to Jonkers street. Within walking distance. A little dated but worth the location. Don’t plan to be mobile with a vehicle, foot patrol is highly recommended. Lots of things to see within this location. Double jacuzzi was a pleasant surprise

Old but great location

it is safe and quiet...walkable to the nearest attraction centers.

Staff were uninteresred before 3pm. Reception was present but on the phone. Only saving grace of the hotel is Wong who attended to us when we arrived before 3pm. We were allowed to deposit our luggage. Rest of the stay was "meh" corridoor was covered in obvious water patch. Rooms were spacious, everything was chargeable. Nice if you like bugs for room mates

The hotel was nice and very convenience location.

It’s an average hotel. More friendlier for couples without kids.

Was a good stay. Had all the basic amenities and was close to the red square and Jonker street. They had maintenance on our floor which took out power and water but we were heading out anyways and by the time we were back, it was all functioning with no problems.

The staffs were very helpful, always ready to help us with the door when we had a handful of bags haha. The environment was great too, walking distance to tourist attractions. Room was clean as expected. Overall great service and great stay!

no hot water during bath, bath water too small

Old hotel but close to the city and walkable distance

Great Stay, Nice Place - However, the shower unit should be maintained !

OK but definitely not as high-end as the photos suggest. Location is good. Towels are threadbare and are well overdue replacing.

my room didnt have hair dryer. my sisters' room didnt have air-cond. my room was more expensive than my sisters' rooms but was so basic and ugly. their rooms were so nice. my room didnt even have a window. very claustrophobic. the only positive is the location - walking distance to Jonker Walk

Stayed in the celebration suite. In-room jacuzzi was good! The cabinet under the sink was falling apart though. The sheets and pillows were NOT CLEAN. Didn't dare to touch the sofas either.

Friendly stuff, clean facilities, nice breakfast, close to jonker street.

The facade is all colonial but the amenities are few. Parking was sparse and outdoor on rocky surface. The towels and other hotel supplies were below my expected standard. Having stayed at other colonial type of hotels, I expected a higher standard. Even the welcome area / reception was dull and not inviting but the hotel room was clean and spacious enough. Breakfast was OK.

It was a comfortable stay and proximity to Jonker walk and Melaka Gurdwara was perfect

The receptionist is not friendly and doesn't even explain where the breakfast is until I ask. The room carpet smell and is old. Not worth the money paid.

The building outside look nice but the service and facilities were very dissappointing. Firstly, the receptionist not very attentive. She only provide my breakfast voucher when I request (she didnt aware). Secondly, the room was small and didnt provide tower. Third, the breakfast area was really small and lack of choices. The breakfast tasted bad too. Please reconsider.

Avg room with avg service..

Unique boutique hotel within walking distance rom historical sites and Jonker Street. But quite disappointed our breakfast was not available due to Chef on emergency leave.

It’s a stone throw away from Jonkers street. A lot of local food outlets nearby for meals all day. The room is acceptable, with limited TV channels. Free parking onsite provides great convenience. The blanket and sheets kind of thin, so don’t blast the Aircon if you are afraid of the cold. Overall a good hotel at great locations.

Shower did not have hot water. To complicated to adjust.

We have booked the room with jacuzzi. It worked. Comes in handy as tge weather is hot. Enjoyed using it. Perhaps could train the front desk to provide information on nearby places.

Great location but air-conditioner is not cold and water heater just warm with low pressure. Everything else is good enough. Quiet to sleep.

The room have a smell that lingers, carpet flooring is oily, air conditioning is not cold and shower do not have water that’s hot enough to bathe.

Clean and tidy.

Overall quite a good experience stay in sterling. Location is conveniently located to attractions and jonker night market.

Romantique

very bad leakage of brownish water from the wall in room 106. used lots of towel to cover the carpets and prevent it from spreading. blackout on the second night. Overall not a good experiences.

Transportation is not easy to get there It's good for driving trips

Aircon not cold , Heater spoilt , buffet breakfast food was empty at 9am, replenish food was deliberately slow, food bad ...

The location of the hotel is good. There are many good food options nearby. The staffs are very friendly and cooperative.

Jacuzzi not working. Air condition having issue. Bedaheet old and dirty

They should have a full day working restaurant and room service, Very inconvenient for families travelling with kids

Air con should service not cold enuf

staff is helpful and good. room is big enough for 5 person but one toilet is not enough for 5 person used. Just 5 min walk to the eating place.

Great location Clean room & good internet Great staff

Gorgeous property easy walking distant to everything you want to see. Only down side but breakfast was a little disappointing.

Comfortable stay in Sterling. Especially impressed by the hard-working gentleman in the roof-top cafe where we have our breakfast.

The room was as good as it looked on the photo.

Room air cond not really cool. Unpleasant smell in Room as well. Toilet is dirty, there are Ants on table as well

We had a room for three which was very comfortable. The staff were friendly and helped us book taxis. Breakfast was in the rooftop bar and had a variety of foods to suit different tastes. It is only a short distance to walk to the tourist attractions in the town and some very good, cheap restaurants in the nearby streets.

I quit disappointed to the hotel the safe bit working and the heater not working well. Have to ask maintains to come and repair.

It could be just us, the room layout seems weird with the 2nd bed being positioned in a weird corner of the room. The safe seems to be not working as well. Would be good to do some refurbishment of the chipped off wall.

Room is big and spacious, clean, staff polite BUT water heater problem as the water only light warm even though tune to the maximum heat. Water turned cold by the time we take a dip in the jacuzzi thus defeat the jacuzzi purposes with higher room rate payment

Very nice hotel. Everything good except wifi too slow.

Good service in lobby receptionist, always smile to the guest, it makes us felt comfort and closer. this Hotel has a good location in part of Malacca central. This hotel weakness is room air-condition. even max of the air, space still stuffy.

The hotel looks great from photos and exterior, as this is my 5th or 6th visit to Malacca. However when I checked in my room, the floor mate is wet and the washroom has clearly been used by previous customer who may just checked out. When I talked to the cleaning staff and manager outside, they said the room service had been done and it was ready for check in. However the toothbrush and shampoo kit are not properly put, don't even mention the soaked floor matt outside washroom and the wet glass. After negotiation with front counter staff, we got a new room next door but when we went in, there was a strong smoking odour. By the way, the cleaning staffs there that day were three men who look quite blur about what to do. Beware of suck kind of service, you may be let down and hopefully you won't run into the same situation like me.

I have booked 5 rooms in total for 2 nights. All 5 rooms air condition is weak.

floor corridor is too dimm

Nice hotel near to city area, only few minutes walk to interest place, nice Nice nice

Excellent location. Offer of cold towel in lobby is awesome. The corridor has a funny smell. Breakfast choice was not great.

Hotel is in the middle of renovations everywhere and is damp- evidence of leaks everywhere. Location is absolutely excellent and staff try their best. Breakfast is basic. Hotel has great potential if renovated and maintained regularly. I hope the owner focuses attention on it asap - can be a real gem if looked after properly.

Staff was very friendly... Room was spacious...

They did not provide any towels to our room and after requested 3 times and waiting before the towels were delivered. It can be an easy improvement on this.

There is something special about staying in a colonial building in Melaka and The Sterling is the place to be. Quaint and clean. Suuper close to where you want to be. The surrounding area is quiet aftet 830pm but take a 5min walk to the riverside and you will see people enjoying the cool night, dining at little cafes along the river. You'll also find a pretty awesome cafe called Malaccafe serving really good cakes.

Facilities fell old , breakfast is just so so , not really value for money .

Very cosy ambience and super love the jacuzzi in the room. The staff is very friendly and helpful. We encountered a flat tyre and they assisted in calling for help.

hotel was overbooked during stay. the front desk was no keen to assist on getting hotel.com support team to manage the booking

Nice,hotel near jonker street and shopping mall

Classic design of the building with roof top breakfast area. Spacious room.

The room was very comfortable and can go any good palace by walking. I want to come again with friend!

The Hotel condition is good but the Service is bad. Never prepare any Tower and Bathroom stuff (Soap, Shampoo, Shower Gel) in room even after they make-up the room. House Keeping no body answer call and we need to go reception to ask for it. Bathroom condition also no good. 1st day Halfway shower suddenly there is no Hot water. 2nd day totally no water. have to call Hotel staff to repair it. They need to improve they service.

Hotel in great location. Walking distance to Jonker Street and attractions. Hotel staff not friendly. Bed linen had stains. When approached staff to change linen, staff had a black face on.

Nice hotel close to Jonker street walking 7 minutes. Receptionist was very helpful.

Walking distance to Jonker Street.

Nice hotel and good to have jacuzzi in your room. Problem is no hot water for jacuzzi, only on the last day get the hot water for shower and jacuzzi. Overall the room is nice and spacious suitable for family stay. Location is good, nearby jonker walk. Ambience very beautiful.

Yellow stains on mattress cover, black and yellow stains on pillows, loose hairs found on pillows. No hot water, no manager on duty to reflect my frustration. Hotel staffs need to refer to manager for my complaints but even the next day, no attempt by anyone to contact me. A four star hotel as indicated by Expedia is not necessary the case. The star rating is unreliable. The room I stayed was so dirty that I will make a formal complaint to local authority about the hygiene and management of the hotel.

Spa water heater is not hot.... The customer service claim that the whole building is not provide electric water heater, all are using solar heater. Thinking to have hot shower to relief the tiredness after a long day walk.... End up with cold shower....😡

Bathing water not hot through out the stay, towel only available after 3.30pm.

Hotel in bad shape. Hot water is not hot. won't recommend this hotel

Was assigned to another hotel because my original booking hotel was over sold. Quite satisfied with the solution and have a pleasure journey.

The hotel was NO hot water, management MUST improve thier ability to improve thier quality of service.

Upon checked-in, I took a shower and realized after that there were no towels in the bathroom. My daughter called housekeeping and was first told that they would be sent in 10min. After 15min, she called again and was informed that the towels would be arriving at 4pm from external laundry service. It was around 2.30pm then and I was shivering in the bathroom. We had to suggest to Housekeeping to get towels from unoccupied rooms for our emergency needs. The towels came 10mins after we offered the solution. When checking us in, Front desk should alert us that the rooms are ready but without towels. We will expect staff to be able to solve their logistical problems without the need for guests to provide advice. Never staying here ever again.

Well maintained property with spacious rooms very close to Jonker Street and other main attractions. Seemless check in with friendly and helpful staff.

Very nice hotel in the heart of Malacca. easy access to any places for meal, shopping, sight seeing, etc within a walking distance.

Helpfull friendly staff .shower room water a bit too small n too cold .

Bed bugs! How could this issue left unsolved for so long?

Please kindly improve your house keeping. Not very good

The Sterling was an UNPLEASANT stay. They do not provide water heater. They are facing serious plumbing problem-water choke. Their aircon is not cold. they are unable to provide technical service and solution to resolve upon request. My Family members got sick because of the uncomfort stay in this hotel. I will not recommend for future stays.

The room had areas which looked unpresentable from wear and tear. There was no hot water in the shower and jacuzzi after a day of rain because their hot water supply is solar powered, which to me posed to be the most unappealing feature of all. Calling the front desk to get something done for me i.e. providing new clean towels/cleaning room, meant taking at least 1 1/2 hours before you can expect someone to be at your door. On the up side, employees at the front desk and maids were very polite, albeit the latter being slightly too noisy when they are cleaning nearby rooms.

Staff is very helpful. Free car parking in the site. Good location, only 6mis walk to Jonker street.

Good location, only 6mins walk to Jonker street. Staff are very helpful.

Nice and spacious room to begin with. Friendly counter staff and check in was a breeze. A tad too much of scents which is not too ideal for people who are sensitive to the scents or etc. Nearby quite a few local eateries which we find it amusing since we are traveling the local way instead of the touristy way.

Bad experience for my 2nd time choosed ur hotel.Such disappointed for the cleaness and bathtub.The room 201 was smelly and the bed,curtain very dirty and uncomfortable. My children feel itchy aft slept the bed. The bathtub unabled to rls water aft bathing Unbelievable that hotel turn off the heater aft eleven PM. but the service actually is good. Technician came and check out the issue in good efficience

old premises, lack of maintenance & cleaning.

I love the jacuzzi.. And the room is very comfortable. Will come again next time

checked in a family suite with two double and one single bed, all is well until bedtime. almost all of us got bitten by bed bug and dont even mention a good sleep. it was a nightmare

Near to Jonker Walk where all the yummy street foods are

The staff is friendly and kind. The only thing that is not so nice during my stay is the Jacuzzi in my room was not that clean. That’s all.

Nice and walking distance to Joker street. Value for money n spacious room.

Good location with a short walk to Heritage Area and Jonker Street. Breakfast buffet and restaurant area was below par. Leaking roof as it was raining. Huge tables and chairs for such a small dining area.

Great location and great facilities but the air conditioning was really bad. It was very hot and we fount it difficult to sleep, otherwise it will be perfect. Please solve the issue and we will definitely stay there again.

Near to Joker Walk Melaka

pictures looked pretty decent but room was appalling. air was stale, water marks on the wall, wallpaper disintegrating due to water damage, hair on the bed, mattress was extremely soft, bits of food on the floor, wet toilet (including sink, floor and dustbin) the moment we checked in. switched to ibis barely 20 minutes into the stay. plenty of hotels available for around the price range.