Hotel UTO KULM car-free hideaway in Zurich

It was a great stay and excellent value for money. This was my second time staying, and it was just as comfortable as the first. As for the room, the only constructive feedback would be: • A larger smart TV would be a nice upgrade. • A latch on the windows would make it easier to keep them open on warm nights. • While there is an ironing service available, having an iron and ironing board in the room would be more convenient. Overall, it’s a great hotel with lovely rooms, and with a few small improvements it could easily reach a 5-star experience.

A special, unique location and spectacular panoramic views. The members of staff are friendly and accommodating. Rooms are comfortable, clean, and a good size. The breakfast is excellent: a wide selection of breakfast types and fresh bread options are available, and they can also assist with special dietary requirements.

I didn’t expect the hike from the bus stop to the hotel but luckily we packed in backpacks so we didn’t have to lug anything behind us. Beautiful views! Highly recommend!

I wish I knew the closest train was out of service before booking. I loved the hotel and the nearby walks/hikes, but it takes an hour to get to town. They have a replacement bus service (two separate buses) to the next closest station. Those buses only run from 6:20am to midnight. This is rough for some travellers. It is also hard to figure out how to get there at first. Our map took us to the bottom of the mountain at the back side instead of the front, and we had to hike up with our stuff. Avoid the tram - take the nearest train to Schweighof train station then catch the two busses near (EV1 or EV2)z Do not book this place if you have an early morning or late night planned - you will be paying too much money in taxis. Overall the location is beautiful, and we loved our stay. I just can’t stress enough how the location is quite tough for a person who is not familiar with the area and the transit. Avoid Apple & Google maps and rely on the Zurich metro website. We spent a lot of time in the hotel as it was harder to get and stay in town for long periods. If you love to come & go from town and eat out for every meal, avoid staying here. The hotel food is extremely pricy. You need to make grocery runs and take back food as there are no other close options.

We loved the staff. But the cleanliness side needs improvement. We saw 2 cockroaches in our room.

We really enjoyed our stay. The room itself was very clean cosy - all facilities worked well and we enjoyed access to English TV channels. I slept like a log every night. The views of Zurich were outstanding and beautiful. Our arrival was made tricky by the engineering works on the rail service. This resulted in our maps directing us to walk up the mountain from Albisgütli. Once we’d started, we had to carry on but it is quite a climb!! Not recommended for inexperienced hikers! Day 2, we learned of the bus replacement service which ran perfectly and served us well for the rest of our stay. Breakfast was delicious and the ‘marketstall’ food van served beverages and snacks - excellent nuggets and pretzels!

It was extremely difficult to travel to this hotel. Had to take 2 buses and then walk 15 minutes up a steep dirt road. Advertisinh was misleading. Not accurate.

The view from this hotel is incredible. Even with the current rail replacement bus to get you there, it is well worth it. The room was spacious and clean, but some of the decor felt a little tired. The service wasn’t the best (we asked twice times for robes and slippers to use the wellness centre despite being assured before arrival that they’d be in our room), and water was only provided for the first night. The breakfast was lovely and we enjoyed that on a terrace with the amazing view.

Wonderful staff, lovely rooms and fantastic desserts!

Fantastic location, large comfortable room, nice spa.

Our stay at the hotel was overall very pleasant. The place is beautiful, and the views of the surrounding area are stunning. Getting to the hotel from Zürich SBB is currently a bit difficult due to ongoing railway construction. You need to take a train from platform 22, and then transfer to two buses: EV1 and EV2 goes smooth. The route goes through 3 Zurich zones – a one-way ticket costs about 9 CHF, but you can also buy a 24-hour ticket for around 18 CHF. We spent the first night in a room with a view of a concrete wall, but the next day we were moved to a beautiful room with a view of the city. The hotel staff were quite friendly and spoke good English. The spa we had booked in advance was well-equipped – bathrobes and slippers were provided. I would definitely go back, but only if I could get a room with a view.

Best sleep I ever had

All is good except the road to the hotel.

Access is a nightmare requiring 2 different busses and a 10 minute walk up a steep/stepped gravel drive way. No air con in the rooms was also not expected for a 4 star hotel.

Hotel is awesome. 2 things, the number to call to come get bags from train station didn’t work for us(could be user error). And coffee in the morning isn’t available till 7. Really wished they had any kind of option to make your own in lobby or something for ppl that are up early. The room machines don’t cut it.

Fantastic location, facilities, staff and breakfast. If you have time to travel out of the city to stay then highly recommend.

My only real complaint is that the property is labeled "car free", Yet I was sad to see multiple delivery trucks parked right outside my window and a personal car parked at the steps to rooms there all night too. Even saw a taxi dropping off as I hiked in. Yet I booked this excited about the car free idea, so I took the train up and it's not a long hike in from there. Yet this is a luxury hotel I'd say, and ritzy guest don't like to walk with luggage. I get that. So don't call it car free or say "car free for the lower end guest". LOL The staff was very nice and so was my room. Breakfast buffet a super nice selection. Great views from the area but it rained and so I didn't get to hike or go up the tower. I do recommend this place, especially if wanting a romantic get-away night. TW

Beautiful views. Solid restaurant and very peaceful spa area.

Amazing views, quiet in the evenings. Definitely a walk up hill to the property, but they do come to pick up your luggage at the bottom and transport it up. About a 20 min train ride very convenient for public transportation. I recommend getting the Zurich card you get free entrance to museums and unlimited public transportation. They also will provide adaptor when ask, which definitely came in handing as I completely forgot. Enjoyed our stay.

I love the location. The hotel is ok. We booked 2 days. We arrived on the 31st and left on the 2nd of Jan. New Years eve the hotel has a private party and a private dinner for people who made reservations. At night around 11pm I went outside and took pictures because the view is amazing. As I go back inside, I'm not sure if thats a security guard, I didn't ask. He stopped and interrogated me for entering the hotel saying theres a private party going on and it's for guests only. So I said im a guest of the hotel but i didn't make reservation of the party . He didn't believe me and demanded proof of a guest key and an ID. So i showed my guest key and entered. He still follwed me to the main lobby and and asked the receptionist to check. People were looking at me at that time, like im gate crashing. So i showed the receptionists my rm key and the receptionists asked me to write my name which i complied. The computer verified that i checked in for 2 days. Afterwards, both of them didn't even apologize. Im a traveler. I've been to luxurious hotels and have never been interrogated or harassed like that. I didn't tell my boys because I didn't want to ruin their New year. We were there for the view, and that was the last leg of our vacation. The only thing that makes me feel better are the cats that are always in the lobby early in the morning. Those sweet cats made me feel better during our last day at the hotel.

Business trip overnight, warm welcom from the crew, wonderful view on Zürich, lots of friendly places to share a nice moment with friends, or colleagues.

I have a bit of a mixed review, one staff provided repeatedly hostile service, and made me want to leave the morning after check in. He was the evening worker who checked us in. The hostility carried into booking our spa time, and I avoided the front desk and him after this. The hotel itself was lovely, I enjoyed the views, the food, and found my room very comfortable. The other staff made up for it, specifically Yvonne. I was pleased to have such positive interaction with everyone else upthere. there. Theprovide read re

Nice place. Very recommended.

Its an hotel form yourself or being with friends and family in a nature and eco-friendly environment

Breathtaking view,The staff were friendly and helpful.we would deffnitely come back!!!!

Got there at 9pm so we walked the hill in the dark. It was adequately lit. Our triple room was much larger than expected. Bed was beyond comfortable! The shower was small but had great water pressure. No conditioner - that was tough. Restaurant was pricey but the food was fabulous. Can’t go wrong with this place!

Nice location, clean, friendly staff. 10 minutes uphill hike from train station to get there.

Perfect view. The employees was very helpful. Room was quite large and clean.

Amazing place

Woderfull location with amazing view and deliciouse food.

Hiking up with luggage to the train station stunk, but the view and restaurant were great. Room and service okay - hot without AC

Staying at the top of Zurich is great. However it was troubling having to pull our luggage up a huge hill to get to the hotel. And they also had no air conditioning in the room. With it being summer, it was absolutely boiling in the room. However, nice stay, the view and the restaurant are great.

Really cool plac

You need ac and small face towels

Property is great, far from city, no car service is hard

Beautifully situated, but you can stay at similar places with much less hassle (auto free, train travel, etc.) Thank goodness it stormed the night we were there or we would have roasted alive with no AC. The wait staff in the restaurant were very kind, however, the girls at the reception were very snobby. They seemed annoyed that they needed to do their jobs (answer basic questions/check in/check out). One in particular was downright rude and was definitely not the warm welcome you would expect when paying so much to stay. Love the luggage service from the train station!

There is no parking in this property. You have to hike 6-8 miles. There’s not public transportation. No AC NO PARKING

Der stod to kæmpestore grill/bål lige nede foran vores værelse, så da vi kom op var hele værelset helt sodet/røget og det lugtede hele natten.

This place had the most amazing views of Zurich and the staff were extremely friendly and helpful. However the area is really inconvenient for those looking to go out after 11pm. The only way to the hotel is by train which drops you off at the bottom of their long driveway which was fine most of the time. However once the trains are done, ubers or any other cars are not able to drive on the road that takes you directly to the train station due to a new imposed fine on unauthorized vehicles (according to our uber driver). The closest an Uber can go towards the hotel leaves you with a 40 minute walk through the pitch black woods on trails essentially, including the inclined driveway up (even near the hotel there is no light up the driveway.) The hotel itself is amazing, yet the accessibility of it really is a downer. Just from a point of view!

This hotel is beautiful. It is away from the city with a short walk from the train station to the hotel. There are beautiful views of the city of Zurich and the lake and mountains. The staff of the hotel were very efficient and accommodating. The only complaint we had was on the Saturday night there was a wedding and the guests were very loud until 2:00 am. The other two nights we were there it was very quiet.

A bit complicated to reach the hotel but a great experience once there.

Fantastic

The park and ride then lug suitcases up hill. We were so exhausted we did not enjoy the evening

Beautiful hotel, fantastic location and helpful staff

The instructions state the train is available every 15 minutes.....however the last train is 11:15. We arrived at the station at 11:41(in the rain). The young lady (Kamila) working the reception was wonderful. Not only did she tell us how to get to the hotel but because of my age and condition she drove to pick up point and gave us a ride to the property. She was courteous, professional and efficient. Without her help our review would be much lower! I would like to suggest that in your directions you add that the last train available is 11:15 PM.

It's amaizing place to stay in with beautiful views. Best way to reach the hotel is to use local transport which is easy to understand. People are friendly and helpful to give information. Be prepared to walk up the hill max 10 min for not fit person. But the views from hotel pays all.

Nobody answer phone after 6pm, it's 45 mins uphill hike to hotel, no car access, worst Hotel communication ever experienced especially if you are a tourist, Stranded overnight and they just take your money with no care.

Very unique location with excellent views! The restaurant was fantastic. The only difficult part is getting to the property. It is train ride then a hike up the hill with your luggage.

This hotel has the best view of Zurich. The staff is also extra friendly. I wish they would have shuttle service going up from the Uetilbig train since walking takes a long time and it’s also uphill.

Staff not friendly

I enjoy the service by staff, courteous, friendly, helpful and professional. I highly recommend to anyone.

The view is amazing from the rooms. The wellness is not crowded. The restaurant is cozy and the food is perfect.

The view. It’s worth the walk up the hill

It was a nice stay. However the pictures of the room were not what they offer. The walk up the hill to the hotel was cumbersome too.

Our stay at hotel Uto Kulm was amazing. It really made our first trip to Switzerland so special. The hotel its self is so well situated with amazing views. There is a 10 min walk from the station but it’s a lovely walk. Very friendly and attentive staff. I had asked prior for a balcony and they sorted that out straight away. Will definitely be coming back to stay.

The room was too hot during in a night, tv remote was workin bad, maybe batterys were almost empty. Would be nice if could connect netflix from the phonescreen to the tv but it didnt work, tv was too old. Breakfast could be better for that price…

The experience was exceptional. From the staff, to the room, and the beautiful views and walking trails around the property. We will definitely stay at the hotel the next time we are in Zurich.

Nice views and friendly staff!

The hotel is seated right at the topmost point of Zurich so beautiful views all around! Since the area in front of it is a tourist attraction, there were a lot of people walking around. It's a bit of a "hike" to get there but they offer luggage transportation so that made it much easier! We were given cards to get one free beverage but they could only be used on a glass of wine or champagne (we don't drink so they were of no use to us). There isn't much else around so make sure you grab some snacks and/or food before you go up because the only place to eat is the hotel's very expensive restaurant (40 euros for a burger!!).

The listing for the room I booked was completely misrepresented. Despite numerous reviews saying there was no AC, the details for the room included air conditioning. The reviews are all true. There is no AC, the rooms get hotter than it is outside, and it is very humid there. We opened our windows, thinking we could handle a few bugs coming in, but it was untenable. And during the day the wasps would come in. The traditional down coverlet with no top sheet was simply impossible to use in the summer heat. I don't know why they can't provide something more comfortable for their guests at this time of year. Also, the listing said that the mini bar was free, but the only thing that is free is a single bottle of warm still water and one of sparkling water, which they replace each day. The tap water doesn't taste the best at the hotel, and bottles of water are extremely expensive, so this was appreciated. But everything else in the mini bar had a price list. The hike to hotel is no small feat for anyone who has had a difficult day of travel or may have physical limitations. The view is beautiful of course, but I can't recommend the hotel.

Gorgeous view and solid customer service. They have a steam room and sauna and lots of water for the guests. I LOVED it here. I'll be back in this first half of my lifetime for sure.

Beautiful location situated on a hill above the city of Zurich. After parking the car we travelled to the hotel on foot through a forest area and then a short train ride before another longer uphill walk to the hotel. I’d imagine that this would be a struggle for older guests. Wonderful views from the room of the stunning countryside around the hotel but disappointed that there was no air con in very warm weather conditions. Although a little pricey the food at the restaurant was superb. My only other observation was that the reception desk team did not come across as very engaging and I didn’t always feel like I was being treated like a guest.

The place is an amazing sight withi planty of things to do and an unforgettable experience!

While it is “eco-friendly” we ended up dragging our luggage up a gravel road (uphill, for a kilometer) as we did not know exactly when we will be arriving. They have a service that drops off luggage when leaving. The hotel front desk also did not know which conference room our conference was being being held in, (they had only two listed) and they just shrugged their shoulders, and didn’t care. Luckily a young hotel staff took us from conference room to conference room until we found it. Be prepared to pay dearly for the wine (half of a glass of white wine goes for 16 francs which is about 22 dollars. The meals are also pricey, but this is what happens when you have a view. And unless you want to walk down a kilometer, and take the train (the day we arrived it wasn’t working, so we had to take a bus), then you are probably stuck there.

I was not notified at any point the difficulty in getting to this hotel and when I was told the journey I would have to make up and over a footbridge with luggage and 2 of the 4 of us with knee and hip injuries to then have to walk up a stone pebble hill to take a train then a bus … but as we were unsure we were heading in the right direction it was only then when I called the hotel to find out that the train was not running that day and it no point was I told this before hand… Then I found out I had to come all the way back to the car park to then have to walk to get to buses and then walk further seven minutes to get to the hotel with all of our luggage… They were absolutely not forthcoming with assisting or when we wanted to book elsewhere where it was easier they did not offer any kind of refund whatsoever

Great view from room. Valuable price. 20 minutes direct train from Zurich HB to hotel. However, if u carried a luggage, you have to call hotel when u arrive at train station. Hotel will help to pick up the luggage from train station. Then u walk about 5-7 minutes. Great view and had fun at top of Zurich. The only thing need to think about is bug. As mountain area has more bug... If u open your window at night, for sure bugs fly in. If you afraid of bug, try not to open window. Overall super good and breakfast is nice

Everybody must stay a night in this hotel

Its a beautiful hotel, clean, friendly staff, great restaurant food are excellent and the beautiful breathtaking view. I would want to stay and come back in this hotel again .

Fantastic !

Terrible service ! Both front desk and room cleaning service. You can’t find a front desk people in the morning, nobody answers the call. I put the “ please clean” sign outside the door for whole day, nobody clean. You basically need to carry your luggage up or down the mountain for 1000 yards with no help from the hotel. Even i pre booked the service, no one shows up, First time to this country, horrible experience,. I wish to give them zero star,

Amazing views

Better than expected! Spacious room, fabulous lounge and restaurant facilities.

This is a wonderful spot for one night. I made the mistake of booking our whole week there. It is a beautiful hotel, rooms are exceptional clean. It is at the very top of Zurich with breathtaking views. Now for the downside of my mistake. There is no access for a car. You must take the train out of Zurich main station and the ride is about 20 minutes each way. First train comes at 6:50 am, last train at 11:05 pm. Riding the train was fun for a couple of days, now for the complaint. You must walk up a 1.5 mile gravel path with a 60 degree incline, and down to leave. No matter if it’s raining snowing or muddy. The hotel does offer “very limited” help on getting up or down the hill to the property. No help before 7:15 am and no one would answer the phone at the bottom of the hill for a lift. Needless to say at the end of a fun filled day to get up the hill to your room is challenging. The breakfast is 30 Swiss Francs per person and pretty much consists of cereal, fruit, and pastries. I will recommend for a brief getaway but use my review to understand the logistics of this location.

Awesome getaway. Awesome customer service. Restaurant, breakfast is awesome

as you cannot arrive by car, and the parking to get to the train needed to get to the hotel is 15 minutes walk makes it very inconvenien to arrive to the hotel

My stay was too short arriving around 20:30 and leaving next day around 8:00. I only enjoyed a nice dinner and a room that was very modern clean and comfortable as well as a great breakfast buffe The Hotel has so much more to offer if you spend more time there

Great hotel with fantastic views!!! Being up on the mountain was spectacular, and an easy train ride into Zurich. Room was spacious and comfortable, with an amazing view. Breakfast is very good - great buffet with lots of choices and very good quality. Definitely recommend for those who prefer the views, tranquility of the mountains and access to hiking trails over beitin the heart of the city.

View of lake Zurich is awesome. Friendly staff is very accommodating. During checkin they upgraded a 4th night reservation of a lesser room to our premium 3 night stay.

Let’s start with parking. It is a challenge to find the hotel. If you are driving you have to find a parking lot no where near the hotel.. walk up hill for 10mins with luggage to a train and then pay for train ticket. When arriving at the hotel stop it is another 15 minute walk all incline. Needless to say I got my work out on this trip. The hotel has gorgeous views. Staff was very nice. Room was clean. With that being said the hotel does not have air conditioning or fans. It made for a long two nights on a August night. We where put on the third floor… it was very hot. Also we had windows opened and there was no screens so lots of bugs in our room. I would definitely come to the hotel for dinner and a view or a half day trip: but not for the night

Beautiful mountaintop location, surrounded by nature, with unbelievable views of mountains, lake and city, and yet you can be in the middle of town in twenty minutes.

You pay quite a lot for due to location. Excellent breakfast. Staff friendly and courteous. Nice views.

In front of the room windows is the kitchen ventilation... which makes a noice and the smell of fried food is strong...at the same time it was very warm in the room and we had to open the windows to get some air - no ac available ...

Awesome room with an amazing view of Zurich. Also, the restaurant was great too.

Great hotel. Nice rooms, helpful staff, and incredible views.

Great location with nice views from the room. The room has everything you need. Unfortunately, the only problem with this hotel was the staff which was not very friendly.

Very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We loved this hotel so much! It was just myself and my 12 tear old daughter. We used this stay as a rest day on our long trip, and we lounged here. Everything was so nice, and comfortable. The view wasn’t visible due to the insane days of fog, but we went on a walk down into woods, and it was incredible! The breakfast was amazing as well. One of the best on our trip.

The property is Beautiful & the views are Stunning:) Only downfall is that they can not give you a ride to the property you have to walk like 15min....But They pick up your Luggage for you:)

This view is beautiful beyond words. Quite a hike up to the property. The trains do not arrive before 6 in the morning so don't plan any early flights home. The service and food was excellent! Say "hello" to Charlie, the resident cat, he has quite a story. Just beautiful !!

The Uto Kulm is a fabulous property overlooking the city of Zurich. Spectacular views, outstanding staff and excellent food. The hike to Felsenegg was terrific. I’d definitely stay there again,

Plus side, beautiful location, great food friendly staff, very comfortable bed, awesome view, shuttle van to bring luggage from the train. Restaurant by the train station has a great fondue. Negative side, staff did not believe our breakfast was included. Luckily I had the printout from Expedia to verify this was the case. On check out we were again asked to pay for our stay but it had already been paid when we booked, seemed to be confusion with Expedia bookings, not sure why. The thing that bothered us was that we were informed on check out that the van would only take our luggage to the train and was not allowed to bring passengers. It was pouring rain and we had gotten a ride up from the train the day before, but no exceptions on checkout so we walked. They did loan us an umbrella but we had to ask for it. It was a 10 minute walk. A hotel of this caliber should offer the shuttle for guests since no cars are allowed between the train station and the hotel.

Pros: comfortable room, really good location, easy access to Zurich Main Station via Uetliberg train, great sunrise and sunset views. Cons: reception not available 24/7, tiring walk from Uetliberg train to hotel (uphill on mostly gravel track - best to call hotel when checking in so that your luggage can be picked up and carted to the hotel), no USB charging points. Overall, compared to other Zurich hotels, this is very good value for money (the views alone make this worth it). Will definitely consider going back when visiting Zurich again.

I didn’t know the access by car is restricted. Be aware. Other than that, a very nice hotel with a great view. Great if you like quiet and some nature walks.

Hotel Reception Staff- lacks friendliness. Doesn’t even provide any option nor suggestion. Location - very difficult area. Yes, overlooking Zurich but not a very conducive place especially if you’re carrying a luggage with you. Hotel Restaurant - there was this waitress who is SUPER RUDE. Treats people like they are idiot, I have been traveling and I have never felt so embarrassed the way she did to me. I hope that they will also look into proper way of communication, a little courtesy wont hurt your customer.

UTO Kulm has great ambience, the rooms are clean, and the service is fantastic. And to round it off, the view from the top of Zurich is awesome.

MUST VISIT PLACE ! Staff, Rooms, Food, TOP NOTCH!!!! A++++ Spent 5 days there in May. Enjoyed it very much. A++++

Hotel located at the top of a small mountain by Zurich. The major problem with this hotel is you cannot drive to it. We were advised by the hotel staff to park my motorcycle in an unsecured car park on a main road overnight. Carry our bags and kit uphill for about half a mile to the train station. I'm not joking when I say this could actually give someone a heart attack. You then have to catch a train, and pay for it to the top of the hill. It's a short train ride about 10 minutes. Then there is a further half mile walk uphill to the hotel. At this point I contacted the hotel to ask them for assistance which they did without hesitation. They sent an electric car and took our bags and kit to the hotel. Unfortunately they are not allowed to carry passengers unless they are disabled. I can't imagine what this would have been like if the weather was bad. Of course once you are there you basically have no choice but to eat there and it's not cheap! However, once you have gone through the endurance test there are fantastic views of the surrounding area

The place is not reachable by car. A fact that i overlooked. Luckily I had good weather and a sense of adventure. The view of Zurich was worth it.

The hotel is very nice, also the room is clean and very good , the view is deferentially thank.

Amazing stay! no complaints!!!