Ritz Plaza

Can be better maintained being a heritage property

Location, staff and food

Aesthetic and outdoors

The responce to call for any requirement is very quick. Staffs are very much cordial in nature. Reception is very good. Rooms and bathrooms are very clean.

Nothing to say.

Size of room Value for money Location

Washroom needs repair

Hygiene and swimming pool maintenance needs improvement . Buffet Breakfast was very troublesome .

Building

They should add a little more to the breakfast, in terms of items. rest what they served was delicious.

Location & Staff

Garden & Parking Is Not Maintained

Very good location which is well connected

The building is old, not maintained properly and the pool was very dirty specially the surroundings of the pool

Food, staff and the room

It was upto my expectation. Reception Staff was very cooperative. Room and Washroom was properly clean.

Good location. Excellent staff. Decent breakfast. Superb value for money.

Bathrooms are a bit dated. Hot water at night can be an issue.

I liked that how conveniently it is located in the center .. Staff in housekeeping and F&B were accommodating and front office staff was also good especially evening shift were nice

I absolutely didn’t like how disappointing the WIFI they have if you have room on 2 floor it won’t reach to your room .. for hot water every time u need to inform reception and they will switch on heater.. they moved my room on ground floor so wifi could work but then no Ac only fan .. also i ask for extension since my flight was evening 6 the lady in the sari was very rude on the phone and also when i confronted her if she can take 1000 rupees and extend for me till 5 would be helpful but instead she charge me extra 200 and said untill 6 u need to pay 1200 the tone was very rude which definitely made me uncomfortable and i walked out from the reception.. other staff are nice but sari lady needs to learn about hospitality.. if that’s how she treats guest i am sure no one will return back to hotel.

Clean property

Swimming pool rules

I loved the property how centrally it is located and about 3km from golden temple

I stayed for almost 4 days in this property and my only concern was the cleanliness there were cockroaches inside the bathroom and room which was very un pleasant i complained and they send someone for cleaning but even after cleaning i saw cockroaches inside bathroom and bed corners

Lovely attentive staff, the buffet breakfast was good, and the property was in a good location. We just had a great stay.

Location is very good, value for money

Had to call each time at the reception to switch on and off the AC and hot water.. There was no AC control in the room on asking, the staff said it's not there on 1st floor .. Hot water was switched on only when asked..

Ambience and behaviour of staff. Rooms are very clean.

Everything

Location is good.Hotel is situated in a calm area.

Could be improved the interior.

I'm regular stay last 10 years. Value for money. Best location huge parking Good food

Old tv . Water flask and tea flask very old . Food price higher side

Location is good, on main road. And staff is very polite.

Location

No swimming pool, hot water only available in early morning, very few working lights, very dark room.

Stayed in the superior rooms and being with the family, staff allocated us the rooms with connecting door, rooms were big and had all modern amenities with old world charm and furnishings.

The central AC cooling was fixed at 25 degree which was quite warm in the day, tried everything to set the thermostat and even staff tried but it wont go below 25 which was a bit inconvenient for the day.

Hotel staff don’t Know about hospitality,they looks toward guests with very bad way

The staff were so welcoming and helpful. They treated me like a 'princess' and were so accommodating with my needs.

I would have liked extra security in my room like a better lock on my door inside.

Hotel calme, un peu désuet maiq charmant

RAS

Towels are very old they can do better

Courteous Staff, nice breakfast, smooth interaction with reception

Bathroom should be more clean

Location is a wao,can add more items to d breakfast menu

Location. Ambience. Food. Overall stay...

Enough space inside hotel premises

Only the location

Hotel is very old ... Taps were broken ... Mattresses were at the end of life ... Very old mattresses. Rooms were smelly We checked in around 8 ... Only 1 staff was available...

The location is good. The staff is also good and also the food.

Their mattresses are old and not breathable. Also there were cockroaches seen in the bathroom

Everything. The food was sensational; the staff very attentive and friendly; the room and hotel was very colonial and had a lovely professional atmosphere. Room was large and very clean. The hotel is surrounded by malll like shops. Quiet and peaceful garden surroundings.

Too many dogs around the streets; the ATMs close by did not work for overseas credit cards. No restaurants or small shops for supplies close by. Golden temple was a 8 minute taxi ride away. But these are only minor issues.

Everything was excellent. Room Food Staff Service.

everything

nothing

Great restaurant

It was fine

Good

Need new painting up grade repair this is excellent location

Lots of options,good

Best location. Good staff. Coming since 1990.

Lobby could be made more attractive. Driver should be provided with accommodation. I hire another room in simple hotel when I visit with driver

Pros : 1) The Housekeeping Service is fast 2) Enough Parking space 3) Clean and in a convenient location 4) The room was comfortable 5) Wi-Fi was reliable. Cons: 1) The TV system needs to be upgraded 2) The rooms need to be a little bit decorated in the context of the walls 3) Room Service for Food needs to be a little bit quicker and nicer as well 4) Breakfast needs to have more variety

Only housekeeping staff was helpful and kind other than that everybody was bit rude and unprofessional

Washrooms weren’t hygienic, cockroaches were roaming around and not up to the mark which u expected as they said that

Location, rooms, value for money, reception staff

Restaurant staff, no smile at all on their face

Only thing is LOCATION

Food service Room service Extra beds Front desk behavior

Staff was very polite and helpful

The hotel feels outdated, with dirty walls and rusted showers that are in clear need of maintenance. The photos online are misleading and don’t reflect the current condition of the property. The view from the window was disappointing—cluttered with dust and construction debris. It's hard to understand how this place maintains a 4-star rating.

It was good