Hotel Al Massira

Pas prépare

le personnel

Pas de payement pas carte Piscine trop de clore Bâtiment pas entretenu

It's position...

No air conditioning day or night.. reception dark no lights.. Too many issues for me..

The property advertised the swimming pool, when I arrived with my family the pool was empty, the just said sorry the pool is out of service, the breakfast was too small was couple of thing to choose from!!!!

Very bad, I will never go back there again is like no start hotel

Un accueil plus respectueux

Le manque de respect Le manque d’humanité

Gustar nada

No estaba limpio

Le personnel de restaurant sourillant accueillant

Vieux hôtel il a besoin d'un entretien majeur Les repas sont chères, pas beaucoup de choix Il faut renforcer la sécurité

The pool.

Don’t even mention it. Except the pool nothing.

l'hôtel situé à un emplacement idéal au centre de laayoune

The staff were very friendly and the breakfast was good

Ac s on room are not working efficiently and no welcome water at the room and the furniture s too old

Le personnel était au top

Les chambre était pas propre

Je profite l'occasion pour vous demander la facture du séjour 03/06/2026 au 04/06/2026. Merci de me l'envoyer par mail ivcnegoce@gmail.com au nom de la société IVC Négoce. Merci d'avance de votre compréhension

L’emplacement de l’hôtel reste très bien,

c’est d’ailleurs pour ça que je revenais souvent ici quand je viens à Laâyoune. À l’époque, c’était vraiment l’un des meilleurs hôtels où j’ai séjourné dans la ville. Malheureusement, avec le temps, j’ai trouvé que l’hôtel a beaucoup perdu en qualité. Les chambres, les salles de bain, les tapis, les lits et le matériel en général sont devenus très vieux et abîmés, et les lits ne sont plus confortables. Le plus dérangeant pour moi reste surtout le service et le manque de contact avec certains membres du personnel. Le jour de mon départ, j’ai reçu un appel bien avant midi pour me rappeler que le check-out était à 12h. Tout le monde sait qu’un check-out est à midi, et normalement on contacte le client à partir de midi passé si nécessaire. J’étais venue pour une fête de famille et je m’étais couchée très tard, vers 3h du matin. J’avais déjà prévu mon réveil et organisé mon départ pour être à l’heure avant mon vol. Être réveillée inutilement avant l’heure prévue m’a vraiment dérangée, surtout que je suis quelqu’un qui apprécie le calme et le respect du repos des clients.

De nada

Hotel péssimo especialmente a limpeza muito má Posso afirmar que ja estive em hoteis maus mas este em especial é terrível muito mau A casa de banho a agua do chuveiro nao evacuava, o chão do quarto carregado de cabelos e pelos (possivelmente pelo púbicos), os lencois com marcas de calçado Escusado sera dizer que pedimos para trocar de quarto e o outro ainda estava pior A piscina existente é uma coisa enexistente, suja e sem qualquer condições de uso Nas partes comuns do hotel nao existe qualquer limpeza e os elevadores sujos O pequeno almoco apesar de ter alguma variedade so o cheiro a fritos na sala de jantar é enjoativo Mal dormi e o pequeno almoço somente petisquei Nao recomendo ninguem a ficar alojado neste susposto hotel que de hotel nao tem nada

Emplacement pratique, chambre conforyable

Soucis de connection internet,

Un hôtel propre et confortable dans le centre de Laâyoune pour une étape sur la route vers Dakhla

Ras

Good location, everything we needed. Help from hotel to arrange a day trip also to the coast.

Breakfast was a bit plain

Good and calm staff too excelent

El desayuno fue bueno

El mantenimiento de los baños y ascensores

Layoune

La journée commence tard dans laayoune tu perds la matinée sans rien faire

L'emplacement est stratégique en plein centre ville

La qualité des équipements qui sont vieillissant et doivent être remis au goût du jour

Hotel muy viejo. No está mal situado del todo. Aunque hay que caminar para encontrar algo decente para cenar. Instalaciones que necesitan una buena renovación. Excelente opción de parking para la moto detrás del hotel de forma segura.

Muy Viejo y deteriorado.

La climatisation ne fonctionnait pas

It started on arrival. I walked through the door ahead of another guest, so should have been served first, but as i reached into my bag to get my passport, she walked away to the other person and checked them in! Then she looked at me like i had crawled from under a stone and said "do you have a reservation?". I showed her the hotels.com confirmation. By this time the sour faced manager had come over. They talked in Arabic about me and my booking (i dont speak it but i heard the word expedia several times). She gave me the key to 243. 243 is a second floor corner room looking into a quite courtyard that is never used. The manager pulled the key card back from me and said something to her and she gave me 103. 103 is 1st floor, right at the top of the stairs from the large lounge/bar area. It overlooks the courtyard where they were setting up a conference. So noisy all the time. I went to use the toilet ... unflushed with a charming gift of a wad of paper with number 2s on it. Went to flush it, the cover of the push button was missing, so had to press on a little plastic stub to flush. Sat down, piece of rubbish behind the door and what i can only assume was more you know what splashed on the wall. Told them about it. Nothing done. Asked for discount at checkout. Refused. Terrible treatment, avoid this place.

Schönes ruhiges Hotel. Frühstück hätte besser sein können. Ansonsten alles okay…

Pas mal

Good

Bel emplacement et hôtel confortable très bien pour une étape vers Dakhla. Plage sympa à voir

The staff were amazing. Khalid was very friendly and helpful to give advice how to spend time in the city. He works during breakfast. The location is perfect and so everyone in reception was helpful. I had a happy stay . The room was spacious and the cleaning lady for my room was lovely giving me tips what to do in the city.

If I might suggest, it would be nice to add fruit in breakfast. And it looks that runners in hallway is in time for change.

Jeg hadde et bra opphold her. Fikk først et rom der det ikke var strøm, de ga meg et nytt rom uten diskusjon. Jeg merket ikke noe plagsom støy som andre opplever, hadde rom ut mot veien.

Good downtown location

Location

Missed last 20 years of maintenance, staff could be more friendly.

Very quiet room with comfortable bed so had a good nights sleep. Wide choice of food at breakfast with option of sitting outside in courtyard. Helpful staff.

Cleanliness and friendly Staff

Dans l’ensemble plutôt bien

Great Reception Staff ! Professional and very kind

Quiet place to stay , close to city center and Airport

😡😡😡

Spacious. Clean. Great location. Everything within walking distance. Great wifi. Decent breakfast. Elevators. Good hot water. Nice bathroom. Fast laundry available. Good air conditioning.

Hard pillows.

Siisti hotelli ja ystävällinen henkilökunta. Allas varauksella (offseasong). Aamiainen suppeahko mutta hyvä sekin.

Good location, walking distance to everything. Staff were all really nice. Big comfortable bed. House keeping every day with fresh towels.

+ Location + Breakfast

- Room facilities - Odors

Early check, no break fast

Cleaningness and staff

Booking and reception staff very helpful. Hotel was comfortable with everything needed. Staff were great.

Would have been good to have water replace d each day but that was a minor issue

Franchement tout était parfait et surtout le personnel et joviale encore merci pour le service

C’est un vieux hôtel mal entretenu présence de cafards

All 👍 good

شكرا

لاشيء

Hotel is in the city

The Breakfast

I ate here 2 lunches and 2 dinners and food was the same. Waiters are kind but i remained very disappointed from the manager mr. Adil. He is not there to help guests and offer assistance. Never more in this hotel!

Un splendide hotel la chambre est très agréable et confortable et le personnel adorable et de bon conseil l’hôtel a été entièrement rénové les parties communes sont splendides et dans le style marocain Le rapport qualité prix est très bien j’ai adoré cette hôtel

Good breakfast, perfect location, really nice people

The breakfast is needed to improve

Best in Laayoune.

can be noisy on the road side... ask for courtyard

Buffet style dinner quality was very poor. Items were of a poor selection and kept on warmers so long they were ghastly. Had the cost removed and ordered food in from the town. Did not enjoy the dated atmosphere in the public areas. Bathroom in room was dirty

We were doing a charity road trip from the UK to The Gambia and our cars were laden with gifts that we were taking to hand out at our final destination. Unfortunately a lot of gifts were of necessity inside the car and on display. A secure private car park was therefore a must and this hotel met that requirement. Best way to describe the hotel is faded glory - it must have been quite something in the 1970’s but is now a little tired and in need of a facelift / freshen up. Rooms were of reasonable size with somewhat dated furniture but were clean and comfortable. The staff however need to be singled out for special attention as they were warm and welcoming and helped make our overnight stay a pleasant one.

Nothing

My stay was great. I messed up the dates as I was on an overnight bus from Marrakech. The man at reception was very understanding and changed the date of the reservation for free and I was able to check in at 8am. Staff were lovely and the location was great.

Central location and uncomplicated staff. Solid and clean option for a short stay.

Loud when room is facing the Main Street.

Location is very central and It was comfortable. I would stay again and would recommend

Property is pretty old and can be improved.

It was ok

A little bit expensive