Lenox Hotel

The staff were very helpful and pleasant,the place is spotless,the area is accessible in everything

Nothing

Breakfast is fine.

To prepare a bit early for 0600 breakfast time particularly if there is a group.

Comfy

No more guards

The room

No more security guards of the hotel

Its good because its close to everything

Parking is good but they should priority the guest, most of the time you will park further because the car park is full even they are not guest. The Premium Suit located where there is party on top floor, you can hear everything the sounds the table and chairs moving around and the people chatting. You will always get disturbed its not sound prood room.

Location is close to everything. Checking in and out is very easy. Room and facility is kept clean. Breakfast choices are great. Room service is amazing. Staff are exceptional.

It has its own very large parking area, which is a blessing in Dagupan, easy to find with good access roads in and out. Check in and out very quick and easy. Room average side if booking a normal double, but enough space for a long weekends luggage. Shower very good with full range of temp to suit anyone. Aircon was sufficient for size of room and kept room at temp required even on a hot Dagupan day.

Bed, although large and comfortable was incredibly squeaky, just getting into and out of bed must have given impression to neighbours of something else going on, very funny, but could have become annoying if staying longer than a weekend . Along with that, rooms not particularly sound proofed. Advice is take ear plugs

Breakfast has a lot of options and the location is in city proper.

Price is at the high side.

Good restaurant

Good hotel, stay here when we come to Dagupan

Everything was good

Very Good. We stay here from time-to-time

-

24 hours front desk was a plus and the staff was always ready to help.

Very clean and the room is modern and very comfy.

Would stay here again.

The staff there wasn’t properly trained to facilitate guests, especially at night. I arrived there around 10 p.m. and there was no one to greet me nor help me with my luggage. Reception is okay. The room is okay, a bit dark, the sheets are old, the bathroom is good but you could tell that they're not deep cleaning it because the bidet, faucets, and shower heads had a mineral build-up.

Big room

Noisy.our connecting room and the function beside our room made a lot of noise during our stay.

The staff were amazing. Very happy with their service. The rooms and bathrooms were clean and well maintained. Their restaurant, Cafe Feliz, is really great. The taste is great and the prices are reasonable. Wifi signal is strong. I was able to work. If slippers or cups are needed, it can be requested. Parking is also easy and the hotel location is convenient. No fridge but for the room cost, it is acceptable. Will definitely stay at this hotel when I go back to Dagupan.

I’ve had better breakfast from other similar hotel in Dagupan

We have asked the staff to prepare our breakfast in advance the day we were leaving but the kitchen staff did not bother complying this request. We left empty handed.

Not following instructions

Staff was very accommodating and friendly. I believe this is probably one of the best hotels for that area and region.

The property is very clean. The staff were very respectful

The front appears a little dirty. Please clean the glass doors with window cleaner

Lovely hotel in downtown Dagupan. Clean room and facilities. Employees were courteous and polite. My only issue is that the AC takes a few minutes before the AC starts. Overall, a wonderful experience. And the included breakfast was great!!

Always stay here in Dagupan City, PH.

Breakfast is not too bad, The Location is right in the city, next door to shops.

The supervisor loudly gives other staff words while we are having breakfast.

stained mirror, bread crums on the floor, water not hot wasted a lot of water trying to get it warm but i have to settle for a cold shower instead.

It would be an advantage for you to revamp your marketing as there are not many hotels in Dagupan. We last stayed here more than 10years ago and it looks so run down as of today. Beds were creeking & water stalled many times during showering. Room was so outdate & not enough lighting. Not planning to recommend nor restay again.

Not much.!

No fridge in the room,no coffee or other little amenities like that,no cups or spoons. The only thing was a kettle and two glasses. What are the two glasses and a kettle? To up grade to a room with a fridge was going to cost over 1000 pasoes 😲 and only the fridge,still no amenities. Also, at breakfast, you can only get one drink per person.

The staff was helpful and friendly

The facility is in need of upgrading. Our bed in rm.215 squeaks a lot when you move. Our safe didn’t work and corners of our room wasn’t cleaned. Our kids liked their room so that was important.

Breakfast is good, many selections

Facility is great.. though we were told when we checked in that there will be under construction where we agreed as long as not so noisy .. one day while we were resting we smelled a very strong paint so we complained & they fixed it.. they placed a big fan outside . Not enough hot water when we take a bath ..

Paying extra for breakfast is worthwhile; the beef tapa breakfast and bacon breakfast are very good. Be aware that cleaning will not take place without the customer present in the room. It's always hot in the Philippines; the hotel leaves windows open to common areas instead of using A/C, so bugs sometimes get in. The dining area had flies.

Great. Served hot Friendly staff

Convenient; near the transport

The elevator floor rug is filthy; needed a new floor rug

Closeness to some in town business we attended to. We also visited Bolasi beach about 45 minutes drive away.

The parking lot has to many children begging for money through the fence.

Easy to find, good parking, comfortable bed, good size room, helpful staff

Breakfast was poor, tea was luke warm, selection was limited to cheaper options on menu, long wait for food to be delivered

Free breakfast. Clean rooms

Bathroom is very tiny but clean

Towels are getting old

Great place to stay. We have been back several times.

Its good

The room was large and the bed was comfortable. The staff were very helpful and friendly and the food at breakfast was really lovely.

There was work of some kind going on and the smell of lacquer was overwhelming at times. The air conditioning turned off when you left the room which meant it became really hot after being out for the day. We asked for a spare key to keep it running which the staff provided..

The food was excellent quick service

Convenient and easy access on everything

Dusty outside

I’ve stayed at the Lenox many times. The food in the restaurant is good and a good variety. Their service is fast and they’re very courteous. The beds are average, but rooms are very clean and modern. My only complaints are the inconsistent hot water in the shower. I don’t want hot water on a hot day, but you can’t get anything but cold. Slightly warmer would be nice. The sing in the bathroom said the hot water is solar heated, that must not work at night. The other issue is, they have conference rooms on every floor. This makes for excess noise outside the guest rooms. Most hotels dedicate floors for conference rooms. We had people ring our doorbell late at night when we were trying to sleep. Overall, we like the hotel but might try some of the other ones in the area, next time.

The location

The bed creaks every time you move, air con too loud. Linens and towels are old

The rooms smelled like smoke, but overall it was ok

I’ve stayed here many times and I’m trying other hotels in the area this trip as well. In comparison, the Lenox is a better place. They are kind and the rooms are clean and comfortable. The food is decent and amenities are good. Our only complaint would be the hot water. We don’t need a hot shower, but a warm one would be nice. This most recent trip we only had cold water. The trip before, the tankless water heater kept tripping the breaker and all the lights would go out. Not a big deal, just a slight inconvenience.

Spacious. Good value for money

None. Everything turned out fine

The staff and property were excellent

Never been humiliated in a hotel before. I’ve been to so many 5 stars hotel but have no choice in Dagupan because the hotel is the only decent place my daughter and I can get for a couple of days. They should have been more organized staff and make sure that everything in the room is always the way is supposed to be. First and last time I would stay in this place. I would never recommend this place to anyone at all.

I like the staff

None

Clean.

Good place

the Room is very spacious and clean. However, needs some remodeling on the bathroom. Also the AC needs to be serviced. The food is great and yummy! The elevator is very tiny and located in a not good spot. The staff should be more friendly and attentive.

It was very small and old inside the rooms. Box air con - really?

The interior of the hotel is nice and relaxing, we appreciated the nice staff and rooms.

The hotel is located directly across from an open air trash dump, in which the hotel parking is located right next to as well - it is pretty stinky. The parking lot attendant is great to ensure you cross back over the busy street to the hotel with traffic support.

Lots of mosquitoes

It was nice and pleasant like usual. Staff are helpful and very accommodating.

We had a nice time staying in the hotel for 3 nights and 4 days . The staff were friendly and courteous . The location is right in the heart of the city so it was convenient .

N/a

Accesible to the all transport and it is located in the heart of the city

The food (breakfast) is not good enough to price that I have paid

Staff were friendly and accomodating.

The only problem I had was with the restaurant staff. They need more training as they weren’t very welcoming.

Quick and great stay, very convinient. Highly recommend!

location.

Everyone’s been great. Lenox is basically my partner and I’s second home in Dagupan. Food is also great! I’d like to thank the whole team for being amazing!

I Like the Dining Area, the Food is great, and The staff is very patient. I also like the location because it is near to the city.

NOne

The Hotel, room and staff were great. The area around is loud, dirty and offers very little in the way of restaurants and attractions.

It’s always a nice stay. Super clean

Don't try to book an event! bagal kumilos mga staff. Event coor nila robot! Walang kusa. Mabait lang pag hindi ka pa naka down ng payment. At worst, nag mamagic pagkain! Di mo alam bawas na mga serving nila! Puro corkage dito di naman maganda service! BAD SERVICE

Close to the center

They’re constructing while in operation. No safety /warning protocols while doing the construction

Location, cozy room

Repair works at the lobby. Parking. It was raining and it was a short walk from the hotel and I did not have an umbrella.

Its good value for money. Its in the city center and proximate to all establishments

They are constructing the reception. They should have closed the hotel temporarily and it lacks warning protocols.

Nice staff

Main lobby was under repair. Dusty.

Location and room space

Constructions inside the hotel and outside walk beside garbage going to the parking lot. It’s smells so bad.