Mercure Bale Mulhouse Aeroport

Nice, clean hotel, close to the airport. The on-property restaurant was exceptional.

Water in rooms not safe to drink. This was not highlighted except for a small sign in reception area over the water fountain. As this is a health hazard it should be explained at check in and signs in all rooms and public areas. This was very worrying as both myself and my husband have low immune systems and we were not aware of the issue until we used the water fountain when checking out. Very dissapointing and and dangerous to the health of your guests.

We stayed one night to be close to the airport. The shuttle service was very useful and easy to book. We also used room service for dinner, ans the food was correct. The pool with hammer are a bonus. We would book again if needed.

The shuttle came fast, easy to access. The wifi was not good at all. Took forever to send text and kept dropping the connection. The property was excellent otherwise

Amazing hotel, lovely crew :x

It did the trick

Great unexpected night due to flight cancellation.

Very good Airport Hotel. Nice staff, good rooms, comfortable beds, and a good shuttle to the airport. Free parking and some places to eat that are only a short walk away. Have fun!

Really enjoyed our stay there. It’s very modern and shuttle. Service is great right on time very accommodating, clean great staff.

Pet friendly

Easy for one night with an early flight from Basel airport.

Hotel is basically in the middle of nowhere Taxi or Uber to the city of Basel is about € 50.00 one way . Airport shuttle to and from hotel is good and punctual ….

Clean property, large rooms, and very convenient shuttle to and from the airport

We stayed one night after a cruise. They picked us up at the airport but it was a little difficult to find them however they thankfully found us. We had dinner in the restaurant which was wonderful. they took us back to the airport the next day. Would definitely stay again if ever in the area.

When we checked into the room, the TV didn't work, nor did the telephone. We went to the reception and they gave us another room right away. The staff was very friendly and helpful. The hotel is clean and they were very timely in bringing us to the airport for our 6 AM flight via the free shuttle. I would highly recommend this hotel.

Let me start by saying that WiFi and phone reception in my room was awful and I had to work downstairs. However, I had an excellent meal in their restaurant and it got even better when I used the sauna and steam room. A lovely pool and jacuzzi also which made up for the bad WiFi.

The hotel is very close to the European airport so it is very nice to have that option. The hotel offers free transportation but you do have to make sure you schedule the transfer as soon as possible and don't wait till the day before your flight since there's a lot of customers asking for the same time slot as you and there's nothing they could do, so keep that in mind. The rooms were very clean and the pool was very cool as well. No water rin rooms but down at the lobby area.

Good location

Very pleasant stay here. Reception staff were very friendly and helpful. The room was clean, tidy and more than adequate for my needs, though perhaps a little less than I'd expect for the price. Breakfast had a good selection of hot and cold options, including crêpes, which was nice. Dinner was also of good quality. I enjoyed a massage in the spa, the masseuse was friendly and welcoming, despite a bit of a language barrier. Ideally located for EuroAirport too.

I really enjoyed my stay at the Mercure. After a long drive it was so nice to have a swim in the pool and relax in the jacuzzi and sauna. The bed in my room was so comfy and the room itself was spacious and so quiet. I also loved the blinds to make the room completely dark. The hotel was really easy to find and luckily not far from the motorway so I didn’t have to navigate too far. I also ate in the restaurant and the food was really nice and the service was very good. I would definitely stay here again.

Hotel was good , but when we checked in got told restaurant was closed,we decided to have a few drinks at the bar, we went to bar and no one there another couple had been waiting a while gave up and went upstairs, so I went to reception to ask if bar was open, I got told yes il send someone, barmaid came over not looking impressed and couldn’t go any slower , rather than serving us she messed about first , finally got our drinks, there was no politeness from her then she disappeared again, other people came and left because she wasn’t there, after around 30 mins we wanted to order another drink, I went to reception again, and same girl shuffled out and appeared to sigh as she passed us and disappeared again, we were going to have another drink but just seemed that we weren’t welcome in the bar, I have been in a few mercure hotels and not received this quality of service before.

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Great

Great staff and breakfast

Loved it! Nice prices close to the airport and there is shuttle which for me was perfect cause I had an early flight.

This was our 2nd stay at this hotel, room and spa facilities are great

Lovely hotel. We ate in the restaurant and the food and service were both fantastic. Really comfy beds, quick and easy shuttle to the airport, lovely bathroom, can’t fault it.

Parking was available and the stay was nice.

Hôtel idéal pour aller à l’aéroport de Bale-Mulhouse. Personnel gentil et attentionné. Je reviendrai.

Very nice stay and accommodating staff

Overall the property was good although given the number we’ve stayed in recently would not rate it 4 star. Front desk staff were generally good except for one who was abrupt each time she dealt with us. Shower area should have some hold rails as the bath is very slippery. Room service good and meals excellent. The hot food offering for breakfast could have been more substantial.

Nice hotel close to the airport

Overall the room and facilities (gym, sauna etc) really good…. The restaurant service however was shocking. Was waiting ages to be seen to be taken to a table… then waited ages for a menu to be given. Then waited ages to be served. Food and drink took a long time to come, my food came before my drink (crazy)… I don’t believe there were enough waiters/staff, the two guys where running around all over the place trying to keep all tables happy - place was too busy for the number of waiters on.

Great stay, super friendly staff and very clean. Airport shuttle was in time. Would come sgain

Easy check in, we were advised of what was open, hours of service etc *** The best pool, very nice relaxing area, pool/steam shower/sauna/whirlpool

No milk in rooms to have with coffee. Coffee cups too small (espresso cups but no espeesso coffee!) Noisy as airport is getting busier each time we stay. Check-in slow as hotel is busy and not enough staff.

Clean, comfortable, good breakfast

Okay

The hotel was very nice, but the airport shuttle pickup location was not clearly marked and the pickup vehicle was not marked with Mercure on the front or left side where you could see it. The town was small with not much to do and no direct link to Basel. I regretted that we didn’t stay in Basel because at the Swiss exit of the airport there was a local bus ( number 50) that went up the Basel train station. In summary, the hotel was very good but location and transportation were not.

The shuttle service was excellent and makes this hotel a viable option when travelling to and from the airport. Staff were helpful.

Great hotel located very close to the Basel airport. Staff was friendly and helpful. Great hotel for a 1-night stay after a long flight into Basel and then off for a European vacation.

Good hotel in a quiet location. Free airport pick up and delicious buffet breakfast. Easy to get to Basel.

This was a clean and quiet hotel near the airport. Free transportation to and from the airport was great.Only draw back is that there is not much around as far as dining and shopping.

Very convenient for staying overnight near the airport. It has a nice restaurant and provides free transportation to the airport. It is very new and the rooms are excellent.

The hotel was very clean with modern and comfortable rooms. The bed was comfortable and the staff was very friendly

Thoroughly enjoyed our stay .Food at the restaurant was delicious.Staff spoke English .

It is ok for one night if you have an early flight.

good hotel quality wise. close enough to the airport.. just don't expect them to answer Hotels.com messages. Had to walk from Terminal (45mins at 10pm at night)

Hotel is convenient to the airport. However, nothing is available to walk to.

Nice staff and great ambience

A great hotel, ideally located close to the airport in Basel. Clean, spacious and modern. The team were super helpful - we arrived late and left early and they were polite and helpful in their services, offering a pick up shuttle and drop off shuttle to/from the airport which was very much appreciated.

Lovely room for the three of us The shuttle service to and from the airport was brîlliant.

Shuttle bus tell you to go to French side of BSL airport.. but you cant walk to it on arrival!!! They wont go to Swiss side... its a ridiculous airport, look it up, only airport in world run by 3 countries... Uber driver told me look at taxi stand license plates. That told me i was on "south" side, with Swiss plates... WHY COULDNT THE HOTEL SHUTTLE BUS TELL ME THAT!!!

This is a most excellent hotel!

I stayed at the hotel for 2 nights whilst nearby for business, the hotel is okay, and I would stay there again if in the area. I the restaurant was pretty good for dinner in the evening, but pretty poor for breakfast. The main issue I had, which was poor, was there was a very sharp plastic thing in the mattress topper and on the second night it must have come through the sheets and cut my leg in 2 places,

Quite good. Good service with the shuttle bus service to airport. Terrible WiFi in my room 1312 - couldn’t connect my pc only my phone had a week signal.

Close to Basel airport on the French side. Some issue with meeting the shuttle bus because we were on the Swiss side. The driver was so patient and helpful then checked us in at the reception. Comfortable beds, nice dark room. Very good food at the restaurant.

Great location for the airport, clean, lovely staff, easy check in. Wouldn’t strongly recommend the breakfast but handy enough if you don’t want to venture out. Bed wasn’t amazing 😬

I stayed two nights. Had a meeting in Bern. Personnel very friendly and resourceful.

The crew has never been formally trained to work in hospitality services. They think too much of themselves working in a 4* hotel. BTW the hotel should have at least one star less.

no AC , not good location no public transport near the hotel. the staff are not helpful.

Perfekt

Courtesy shuttle service to airport was greatly appreciated!

Close to the airport, free shuttle service a great plus

Lovely clean room, no noise, excellent sleep in comfortable bed. Bath/shower very slippery, no grab rail either so need to take care.

This is a fine airport hotel. Clean, nice people, relatively quiet area. They have a nice airport shuttle, which is convenient, and there is nothing to complain about. Recommended for an early flight out of Basel.

Just what we needed, comfort and peace close to the airport.

Location was extremely convenient to airport but not much around it (restaurants, shops, town area), had business park feel to area on approach. Hotel staff was really helpful, free airport shuttle. Had clean modern vibe. Restaurant was good. Service great.

The staff went the extra mile to shuttle us from the airport after our flight was late. Friendly and professional.

The hotel is very clean and comfortable. The staff were very helpful and friendly.

Convenient dining options nearby. Very close to airport.

Comfortable bed and a separate little room for the kids’ beds in the family room. Pool was nice. Breakfast tasty. Thank you!

Clean and quiet. Not too much available to do in the area. All restaurants closed 2:00-7:00, except for ready made things in deli at local grocery store.

We were very pleased with our stay at the Mercure Bale! We called from the airport to ask the best way to reach the hotel, and the staff member came to pick us up! Likewise, they provided a shuttle back to the airport the next morning. The restaurant and pool area were excellent. We stayed with our two children (aged 8 and 11) and the room was perfect for our family! We would stay again without hesitation.

Hotel offered shuttle to and from airport

Other than the room, best part is the staff. So friendly, accommodating and professional.

Clean minimalist hotel near the airport. The facilities are new and the hotel felt exceptionally clean. A great base after a long international flight

The seond bed was very comfortable but the access was a little tight.

Convenient. However, air conditioning could not be switched on and it was very hot.

Clean and comfortable

The front desk staff are very helpful. The free airport shuttle service is very helpful. If I ever fly in to the Basel Airport again, I’ll stay there again. I highly recommend it.

An overnight stay prior to a flight home. Very comfortable, clean and friendly hotel with the advantage of a transfer to airport. Would recommend

Handy for the airport, fantastic restaurant, huge indoor pool and really great friendly staff...

Very agreable

Very handy for the airport with a free shuttle included, nice pool area and comfortable room with brilliant shower

The bed was amazing and the room nicely designed. The toilet had this smart washing function which is useful but made the toilet quite uncomfortable

Nice staff

The hotel is pretty new and very beautiful. The airport shuttle is nice. The spa area is very nice. The restaurant was great. We had a great time.

Everything was good and I want to say that I was satisfied with the hotel and it was clean, safe and of good quality.

Friendly staff and very clean hotel. Good airport shuttle service.

Friendly staff, quiet room, good food at hotel restaurant.

Great stay. Great hotel, near Basel, great facilities. Their shuttle service to the airport could be improved.

Stayed overnight on arrival from overseas- very clean and modern rooms. Excellent wifi speed. Good breakfast

Incredibly convenient to the airport. Surprisingly affordable. I would stay again

Spa area

Very clean and safe property near the Euroairport.

The Wellness is great: Jacuzzi, Sauna and Hammam. The room is nicely decorated. Only defect is the paper coffee cups and missing milk for the coffee.

Spa/Sauna/Jacuzzi are excellent! The Bed/matrass is fantastic! I wish I could take it home! Possible to make the room 100% dark and no sound from neighbours or the airport. Choose this hotel for a good night's sleep.

Close to the airpory but very quiet and clean