Match Resort

Location

Some of staff attitude needs addressing. On arrival / departure no one to help with suitcases not a standard thing apparently. Room infested with ants even in the fridge and cockroach. No phone in room if you wanted to call reception had to climb 4 flights having bad back wasn’t good for me. Breakfast serving on the small side. Not enough staff cover. On the whole service needs to improve

Exceptional guest experience. Mickel was excellent at his job in ensuring that our stay exceeded our expectations.

It’s walking distance from the beach

Friendly staff and location

Despite having a confirmed villa reservation, the resort cancelled it two days before arrival and accommodated our group in separate rooms instead. The handling of a faulty room safe was equally disappointing, as management held me responsible and refused to refund my full deposit.

Ontbijt was redelijk - wel een pluspunt dat het vers bereid is. Maar let op - je moet de avond tevoren aangeven wat je wil eten.

Er stond ‘refurbished’ kamer - maar dat was heel beperkt. De kamer was wel schoon, maar een aantal faciliteiten kunnen nog wel een upgrade gebruiken.

The breakfast was great.

More staff.

Beautiful and peaceful

Great staff and very clean space.

The attentiveness to my needs and the room-view.

Close to Frenchman’s Cove Beach, with a lovely balcony overlooking the sea. The place was comfortable, and the food was really good. Also, good value for money. We enjoyed our stay.

The bathroom was not clean with lots of hair in the tub, that was disgusting

I enjoyed the lunch provided

The staff was very respectful

Dinner was excellent!! Every dinner meal was delicious! McKenzie, at the front desk, and the kitchen is excellent. She is a hard worker. This place is close to Trident Castle.

Breakfast was terrible and unorganized. The meat portions only have gravy and bones. Breakfast was chaotic. I would suggest setting daily breakfast menus and allowing guests to order breakfast based on the menu that day. One of my rooms was taken, and we had to make adjustments. The room had a smell. The faucets needed scrubbing in the bathroom. When people are on vacation, the bathroom should be nicer than the one I have at home. This definitely missed the mark. The road leading to the resort needs work as well.

Room, food

Dirty pool

Didn't get breakfast because of a misunderstanding. Liked that there was a pool at the property

Property wasn't spacious

The staff were very helping, polite, approachable and responded well to questions and concerns. I recommend and would definitely return

It's a older building so therefore the shower was a little small but not a deal breaker.

The proximity with port Antonio.

Booked a new refurbished room but got an old refurbished room with insects in the room solutions got taken immediately thought. The rest was fine except that you have to carry your luggages through the stairs on your own

Love the location signage need to be more vibrant and easy to see. Breakfast was ok too

The accommodation was ok, thought it was a seaside property from the pictures

The breakfast was okay, but could have been better.

The walking after a long day to go back downstairs to confirm breakfast. As I somewhat forgot one evening and I had to wait until 9am to get breakfast.

מקום אירוח מעולה!! חוויה מושלמת. הגענו כאשר האיש צוות בקבלה והמנהל מקבלים אותנו בחיוך ודאגו לנו לכל מה שאנחנו צריכות מהרגע הראשון. אפילו פינקו בשדרוג חדר. ארוחת בוקר מעולה - מותאמת אישית. פעם ראשונה ששאלו אותנו מראש מה נרצה ותיאמו שעה באופן מסודר. יש אופציה לכביסה בתשלום *יש מייבש. החדרים מעולים, בריכה מהממת. הכל מעוצב ונעים. עזרו לנו אפילו עם משלוח של אוכל שרצינו, כמובן בתשלום. שירות 10/10 של הבחור בקבלה שתמיד היה שם לעזור בכל מה שאנחנו צריכות וידע לענות על כל שאלה/לברר עבורנו. תודה תודה תודה!! ממליצות ממש. תמורה מדהימה למחיר.

המיקום קצת מרוחק, שכונת מגורים כזו מסביב. לטובה!! מבחינת שקט וקסם של המקום, אחלה לכאלה עם רכב. המרכז לא כזה רחוק בנסיעה, כנ״ל חופים. *הם דואגים להזמין מוניות למי שצריך.

The room and restaurant area were clean, and the staff member who checked me in was welcoming. The location was also convenient.

The overall experience was not relaxing. The pool, which is one of the main facilities, was not properly maintained and was visibly dirty during my stay. I did request that it be cleaned, which it eventually was, but the initial condition was disappointing. Communication was lacking throughout my stay, especially regarding breakfast, as it was never explained that orders needed to be placed the night before. This lack of communication limited my options, and I was left having to choose from what was available rather than what I actually wanted when I went down in the morning. While one or two staff members were welcoming, the overall service felt cold and unengaged. I ultimately chose to check out early, and there was no acknowledgment or follow-up from management, which left a poor final impression.

The front desk staff appear to be well -trained. Courteous. Pleasant. They were able to rectify an issue with our reservation in advance of our arriving. How the hotel was lit up and lights around the pool. Pretty.

Too many steps including the small ones. The bar was a disappointment. Prices were ridiculously high compared to outside. Bartender did not seem to know much. Told only 2 fruit/alcholic drinks to chose from.. Bedrooms were small and very basic. Bathroom had a window pane missing so mosquitoes were coming in.

Absolutely nth

No vegan breakfast.

I had an absolutely fantastic stay at this hotel! From the moment I arrived, the staff made me feel welcomed and valued. A special shoutout to the chef, whose food was outstanding—authentic Jamaican cuisine that easily earns a solid 9/10. Every meal was flavorful and truly captured the essence of the island. The gentleman at the front desk was equally impressive—friendly, professional, and always ready to help. His excellent service really elevated the whole experience. The location is perfect, making it easy to get around and enjoy the surroundings, and the hotel itself offers great value for money. Overall, my experience was a 10/10, and I would definitely come back again. Highly recommended!

Food staff and location

The place overall was ok

The pool needed cleaning and the music from the bar was too loud.

Breakfast

The steps to the room

The curry chicken breakfast was amazing. The staff were respectful and helpful. The rooms were good and spacious. It was a very good experience overall would recommend.

I didn’t like that the bathrooms didn’t have an electric socket to use.

Everything's

Everything's

Breakfast need to improve.

Breakfast must have option.

A localização é boa, entre o centro e as principais praias.

Ducha ruim, pouquíssima água, café da manhã limitado (vc tem direito a uma única escolha. Se escolhe panqueca, não pode escolher bacon), restaurante mais ou menos e caro, funcionários pouco solícitos. Para adiantar o check-in cobraram, mas atrasaram a entrega das chaves. Me arrependi de não ter alugado um Airbnb.

Our Team used the "Apple" Villa which sleeps 8. Villa Rental does not include meals due to the furnished Kitchen. We did however enjoy 2 breakfasts which were sufficient, timely and the dining area is very nice. Each of the bedrooms had a separate bathroom and shower. The pool area was very nice. Easy in and out with steps down into the pool, ambient lighting for evening swimming, a fine Cabana. The Owner is working daily to improve the tile work, handrails, ramps, etc. The patio area with bar and fun lighting is very nice for medium size groups.

There are a lot of steps.

The quietness. The cleanliness

I didn’t like the amount of flight of stairs you have to walk to get to your room. There weren’t no complimentary water in the room . You have to buy the water from the front desk also there’s no room service .The food was great

Hope clean the hotel was, the odor was fantastic, from was big and spacious

The ac unit was malfunctioning, but luckily the place was cool so the ceiling fan was sufficient

The staff were friendly and helpful. The rooms cleaned everyday.

The renovated queen room was not as what we expected. There was no mirror in the room. The were no tea or coffee if required. The coffee maker had to be replaced as was not heating water. There were no draws to put anything in. There was a leak of water in the wardrobe coming from the shower. The balcony was always wet when it rained and never drained off. The AC unit could not be used with remote so had to switch off at the mains all the time. There were always the same choice for breakfast, which was monotonus for 14 days. When breakfast was served cold we were told to use the microwave, if served it should be hot!

I enjoyed my time there. The staff was very friendly and supportive. We experienced vehicle troubles, and the owner was very accommodating in helping us find a mechanic.

The location

I understand it's an Airbnb, I didn't like the breakfast portion

nice staff good location

Breakfast could be better organised and they need to ensure more staff for efficient service , the staff did try their best but more staff for breakfast period would help , food was good

The owner and workers were very accommodating and made sure our stay was great.

The breakfast was ok , but small

Very professional staffs

The staffs seem to be overworked and had alot of job titles on her hand but still managed to be professional and properly attire

Pleasant and friendly staff

Property need some upgrade

I liked the location not too far from the main road. The beautiful nature around the hotel compliments it very well ☺️.

The hot water took a long time to chip in.

Staff were friendly accommodating and the bed was comfortable

Nothing

Everything was excellent

Na

ROOM

NO Lift up 4 flights of stairs

Breakfast and dinner were excellent

There were many steps, so access for persons with bad knees was challenging. In the future I would prefer ground floor or the dining room floor.

Nível do hotel, limpeza , cordialidade e rapidez no checkin

Nada demais, somente poderia ter algum lugar com água

Pool, Jamaican Breakfast.

The room, no chair in room, broken chair on small balcony. Bathroom need work. Too many stairs.

Amazing people!!! We were treated like family. Food was amazing. When in Portland we will visit again.🥳👍🏾👏🏾

Pool wasn’t working bar wasn’t open Aircon dripping water Why go a hotel if none of these things open or working

Was

The staff was warm, welcoming and accommodating. We had a vegan with us and chef Ishmael accommodated their dietary needs (even making fried dumplings the vegan way ☺️) and the vegan options were great. The food overall was mouthwatering and I love the fact that you can now purchase dinner at the property. (PS... Please keep this chef.. the food is amazing 🤩 .It was also renovated so that's an awesome plus. Match Resort is our go to resort every single year. Ms. Maria at the front desk is always exceptional 😊

My experience at this property was extremely disappointing. 1. Upon arrival, the first thing I noticed was the presence of roaches crawling on the furniture and across the floor. This immediately raised concerns about cleanliness and hygiene. 2. When I attempted to take a shower, I discovered that the water wouldn’t drain properly. I was forced to shower while standing in stagnant water, which was both uncomfortable and unsanitary. 3. The bathroom also lacked basic privacy and safety. The window was missing its glass pane and was left open, with only a burglar bar installed on the inside. This made me feel exposed and unsafe throughout my stay. I reported these issues verbally to a supervisor, who assured me that I would receive a follow-up call, but no one ever reached out. Upon checkout, I brought up the condition of the property again to the front desk manager, but he was dismissive and unprofessional, showing no concern for the issues I raised including the infestation and poor maintenance. Overall, this stay was unacceptable, and I would not recommend this property to anyone.

Staff very friendly property is very quiet an peaceful

Nothing. When we reach. They never saw our booking. As a result, we didn’t stay at the hotel. They didn’t have rooms available. Disaster

Management. They never provide a solution

The food was very good

Ideal for families with children. 3 bedroom villa. Each room had its own bathroom. Bathrooms small but adequate.

The hotel was nice, close to a lot of beaches and the twn. The manager was great, we arrived late and the wifi was down he upgraded our room which was a plus. We had a great weekend, and I loved the ambiance as well.

The wifi was down for the entire weekend

Der Pool war echt schön und auch sauber. Die Terrasse zum Essen war auch schön angelegt. Gemütlich, mit Lichterketten. Auch schöner großer Balkon mit Ausblick auf das Meer. Auch das Zimmer war schön groß. Das Personal war echt sehr lieb und hilfsbereit!

Das Treppenhaus und besonders das Zimmer waren nicht sauber. Der Boden im Zimmer war total verdreckt. Auf dem Balkon und an den Balkontüren waren überall Farbreste vom Streichen! Es gab auch keine (wie bei booking beschrieben) Gemeinschaftsküche, die man nutzen konnte!Das war einer der Hauptgründe für mich diese Unterkunft zu nehmen! Ventilator funktionierte nicht mehr, Balkontüre ließ sich nicht verschließen und insgesamt war das Zimmer für den stolzen Preis echt schmuddelig! Der Manager reagierte weder auf telefonische noch auf schriftliche Anfragen! Auf mich macht es den Eindruck: Personal zwar sehr freundlich- Hotel schlecht geführt!

The employee very nice well come you with a smile and all so very helpful

Beautiful place, great customer service.

Location very good. Staff ok too

Cleanliness can be improved, cobwebs in dining areas over cup displays and light fixtures, etc, also in the corners of steps. Also didn't like the fact that there ate no bell man to assist with luggage

Unfriendly staff, I had to pay for water . Lack of supervision from management. I was charged for some of the breakfast that was supposed to be free. The place is very unkept. Everything is falling apart, needs a lot of TLC. The water is the pool was cloudy, the lounge chairs by the pool were dirty and broken. They need to spend some money to bring this place to life. The landscaping and the building are very dirty and disheveled. No maintenance at all. Even the sign is broken. I can’t believe they care about that place. The place has a lot of potential, the owner needs to care about his investment and do better.

The stay was very pleasurable. We were both surprised by the view and how quite the surrounding neighbors were. I would recommend to others

The location was great and the property was very clean and welcoming.

The bed was way too soft .

Quality resort for reasonable price

Good stay overall for what we needed. Stayed in a villa however there was no aircon in the main room, only bedrooms. This made it uncomfortable to relax in

Lovely stay with just one issue. We stayed at Match Resort for one night from Saturday to Sunday and overall, it was a very enjoyable experience. The lobby was beautifully decorated with pictures and artwork showcasing Jamaican culture, which gave it a warm and inviting feel. Check-in at the front desk was seamless, and the staff were friendly and professional. One feature I especially appreciated was how breakfast orders are taken at the front desk upon check-in. This made the breakfast experience smooth and efficient the next morning. Speaking of breakfast, the stew chicken was absolutely delicious! The pool area was lovely and well-maintained, and the pool itself was very clean. I also loved the coconut ice cream sold on the property such a refreshing treat! The only downside to my stay was a room mix-up. I had booked two king rooms one for myself and one for my sister. While my sister received a spacious and beautifully decorated king room, I was given a much smaller queen room due to an apparent oversight. Unfortunately, the hotel was fully booked, so no changes could be made. This was disappointing, especially since the room type had been booked in advance. I would recommend that management double-check room assignments, particularly for online bookings, to ensure guests receive exactly what they paid for. Despite that hiccup, Match Resort is a charming hotel with great service, clean facilities, and a relaxing atmosphere.

The front desk lady when we checked in was pleasant. She was the younger girl and she is the only reason this did not get a zero rating.

I booked in March. Called twice since the. To verify I had two rooms. Got there they did not have my rooms at all. Eventually we got “upgraded” to their so called suite. It was so small, the bed was on a slant, and was rock hard! The shower floor did not feel secure at all it felt like you were going to fall through the floor. If that was an upgrade I hate to see the regular rooms. My second room had to go to another hotel down the road. Looked abandoned and they had no A/C. I WILL be requesting a refund through booking.

I really love that the property was in a quiet zone. Place was very clean, I would definitely visit again

Staff were very helpful and made the effort to ensure our stay was enjoyable. Rooms were clean.

Very slow service. Kitchen staff were clearly stretched - we cancelled our dinner order after waiting 45 minutues and then being told chef was attending to a large group and had not yet started our meal.

Atmosphere was great. Owner was fantastic, made you feel welcomed and at home. Everyone was very pleasant, friendly, attentive to your needs.