Velas Condos

Abba was amazing! First time in México, my daughter and I spent her 8th birthday there. Our stay was quiet, and it felt like we were the only ones there! I loved that the beach club was right out the back door and the servers were amazing :) Uber from the condo to our friends resort was only $3USD. Walking distance to downtown and all the cute shops and food places. SODA the local store has more American options, SIX is another good option for snacks/toiletries etc. there’s a 7-11 on the main stretch between resorts too. I got these earrings a while back and wore them the first time to Mexico. The color seemed fitting One of the first things Abba said to me when arriving at the condos was how much she loved my earrings and how she loved the color. (she gets off at 6pm but stayed past 9pm for our arrival and made sure the ac was on in our condo) So when I left, I gave them to her. ❤️ I left her a little translator to hopefully help with future guests, and an energy drink i wasn’t going to be able to take through security. She went out of her way to get my daughter a birthday cake from the local market, showing me pictures thru WhatsApp to help me decide which one to get. She gave us tips and advice, and even the local pizza delivery WhatsApp #. She was a wonderful host and I am glad she loves them and they look beautiful on her! 🥰 I always try and pay it forward to people, and It makes our memorable trip even more special. Muchas Gracias y Nos vemos pronto! ❤️

Dirty and noises

we liked that the property was right near the beach. The apartment was spacious and clean. The kitchen was stocked with utensils and we got water. They also were able to give us beach chairs and an umbrella. The pool was nice for a dip. There were many restaurants and entertainment options like live music. now for the bad parts, the management needs improvement. There was not enough communication before we arrived to check in, and there was a moment of panic as I thought no one was there to give me access. Eventually, it was resolved, and the manager was very responsive and apologetic after that however, my biggest pet peeve about this place was that there was no hot water in the shower and the drain was clogged. there was really nothing anyone could do about it further the cleaning does not include making the bed, which is really strange although the kitchen and floors would be cleaned. The bed will not be made and linen’s not changed. I probably would stay here again if the price made sense but I think it’s a lovely property. It just needs some extra TLC and attention from management

Alba is the absolute best

First of all thank you Alba the front desk lady for everything specially my daughter’s birthday unforgettable awesome memories and thank you so much for making us feel at home and family.Velas Condos experience was the best hands down love the town and the people there.

Alba is the best!! Another wonderful stay and she makes navigating any and all needs so easy!

Velas is a neat little condo, conveniently located close to downtown and right on the beach. The manager, Alba is friendly and helpful. She welcomed us to use the bikes and asked if we needed help with them in any way. We opted to not have housekeeping service during our stay, and Alba assured that we always had any house keeping conveniences such as fresh towels, soap, and toilet paper. She is an excellent host and we will stay there again.

This condo had everything we needed! They also arranged a taxi for us- and shared the contact info so I felt confident- thank you

Excellent value and location. Would definitely stay again.

Staff were excellent, going above and beyond to make our stay enjoyable

Really enjoyed our stay , it was perfect location and near the best food shops ! Sunrises and sunsets in plain view. Really enjoyed the 2 bedroom condo , great for our family of 5 . Thank you for the best hospitality .

Easy access to fishing and diving and a really pleasant town

I liked that the property was walking distance to the beach. However, there was major construction of a new building right next door to our unit - loud construction daily except Sunday.

Although our stay was short it was a terrific one. We will definitely be back. Staff was super friendly and property is clean and well maintained. Allma was amazing to work with on arrangements. Lots of great little restaurants on the street and easily walkable to the downtown for any last minute items you need for the trip.

We loved the Velas Condos. We arrived very late and our hostess stayed to help us check in and get settled. The room and common spaces were very clean, and the location is great in the cute, developing area of Puerto Morelos. We only spent one night, but were interested in exploring more of the area. Our only complaint was that just the bedrooms are air conditioned, so the kitchen and family area were pretty hot. We slept well though!

Excellent stay! Alba you will be the reason we come back. You are absolutely fantastic and made our trip wonderful. Thank you for everything.

The property itself was awesome!! Staff went above and beyond. The area is full of noisy construction from about 8a-6p and beach had trash in it. But the hotel itself is a real gem!

Parfait séjour au condo Vela’s, propre, personnel accueillant et parfaitement situé au bord de la mer. Toutefois notez qu’il y a de la construction dans les alentours, peu être un peu bruyant par moment.

The condo is well located 1 minute from the beach and walkable to many restaurants and the grocery store. We parked our car and did not use it for a full week. The condo supplied 20 L of drinkable water. It also has beach chairs, umbrella and coolers. All was greatly appreciated. Unfortunately the construction next door from 8 am to 6 pm makes it impossible to sit on the balcony or enjoy the pool. Also, the shower head and the faucet in the bathroom needs to be changed. It doesn’t flow properly. An extra mirror in the bedroom would make getting ready in the morning or evening faster. Thanks to Alba the manager who was always available via What’s App.

Great service from the front desk staff. They were very accomodating and check in was fast. Only downside is the construction next door although it didn’t bother us much. Would recommemd these condos right on the beach and near town.

The Manager, Alba, was always available to help and offer assistance or advice. She was friendly as were all the staff. Great location on the beach and short walk to the centre of town and the restaurants.

The best place in town

We wish we could stay longer. Great place.

Great place with access to the beach and walking distance to every thing!!

Very nice apartment and comunicación was great. safe and very close to the beach

Alba is excellent. All our questions and curiosities answered with thought and kindness.

Very nice condos with attentive staff.

This property does not have a pool like advertised its a joke and theres no receptionist, no cleaning or able to replace dirty towels either. The place was hot and smelled like sewer. The room was dirty the kichen was dirty and bathrooms were so filthy.I left there disgusted and checked in elsewere more comfortable and very clean on the second day also due to a notice was poted on the door that said this place was suspended by the Civil Protection of Puerto Morelos on 7/24/2023. With so many nice places to chose from please do not go here you will regret it.

My stay was amazing, everything was excellent. Plus, the young lady that checked me in was absolutely accommodating, sweet, helpful and super friendly. I will definitely stay her again when in town.

The walkway to the beach widen. Alba was fantastic

Loved how much room we had. Staff was very helpful. Even helped us order pizza delivery when we didn’t speak the language.

Our family of 5 had a great time at the Velas Condos. Front desk girls were excellent and super good to work with. They answered our questions before we reached the place and took care of our requests during our stay. Only 'concern' I would raise is that not all rooms had air conditioners and traveling in the hottest time of the year did not help. The breeze from the ocean helped, but not during the hot and humid days.

Location is good next to beach. It's convenient to have a kitchen. We are very happy to stay 4 nights in this place. The office ladies, Alva and Sandra are really nice, and helpful. Big thanks to them.

Loved the easy beach access and friendly, helpful staff. Someone came to clean our unit and change the sheets during the week which was nice. Bathrooms and living area are rather small. Kitchen was adequate.

The beach was a short walk away.The girls in the front office Sandra and Alba were very attentive and super nice to our needs.We absolutely loved our stay at Velas condos !!!

The front desk staff (Sandra) was very helpful with securing excursions and general questions. I like the location. Close enought to the town square to walk but still far enough away for a relaxing stay with little noise.

The location is perfect. The condo had everything we needed and we loved the beach umbrella, chairs and cooler they provided us! The staff is very helpful and can help you book snorkeling or a cenote visit. We really enjoyed our stay.

Property was walking distance to many restaurants and town centre. It was beach front with chairs available. Bicycles to use. While it had a pool it was small and not well kept (debris not cleaned despite staff onsite). Housekeeping was not included in your stay (extra charge) and given cannot flush sanitary products should have been included as this was a hotel concept. Staff were incredibly friendly. Felt safe entire visit.

Love the location and ladies at the front desk. Excellent condo and cleanliness. I would recommend thinking about offering taxi service from the airport or assisting with the arrangements. Top notch place and can’t wait to go back for our third time.

Great location and property. Very clean.

My wife and I had a great time, all the people on staff are very helpful and friendly. Everything in the apartment was clean and in good working condition. The area by the pool is well set up with chairs and a kitchenette. Great location, few steps to the beach, if you like walking or riding a bike this is the town for you.

Great place, clean and comfortable!

Close to the down town, lots of restaurants. Beach was great. Great little place.

The folks at Velas Condos were terrific..polite and very approachable..nice comfortable accommodation and great access to all amenities. We are definitely going back and highly recommend.

The common area around the pool was fabulous for meeting people and entertaining our friends!

The property was located in a really great, quiet area. It was easy to walk downtown to tons of shops and restaurants. The front desk has 2 AMAZING women that will help with EVERYTHING! The arranged several outings for us and were completely on top of communication and making sure we felt safe and got to where we needed to go. HIGHLY recommend!!

This is a wonderful place to stay. The staff is very friendly and helpful, and the location is great--right on the beach and walking distance to shopping and restaurants. There are lots of taxis in town if you want to venture farther afield. The price is very reasonable for a comfortable (not luxurious, but comfortable) apartment. We would stay here again.

Great experience great location. The beds were comfy. The couch could’ve been a little more comfortable but overall we had a great time. Enjoy the place very much.

Loved the cleanliness, comfortable beds, friendly and helpful staff. The location is great!

Very nice, well kept property. The staff was super friendly and helpful. Communication before arriving was great. Located right on the beach near several bars and restaurants. The town plaza is an easy 10 min stroll down the beach where you can find shopping, entertainment, and groceries. The citizens of Puerto Morelos are very friendly and welcoming! Noticeable law enforcement presence ensuring safety of everyone. Amazing value!

Property was well maintained in a convenient location. Staff were always courteous and helpful. Looking forward to returning next year.

We cannot say enough about this place. Hands down will be back.

Everything was perfect! We. Loved the condos, everyone is super friendly and really helpful. I would recommend to anyone, wether you go with family or your loved one this is definitely a great place.

The staff at Velas condos were very nice and accomodating. Great location on the beach. Complimentary beach chairs, towels and umbrellas. Nothing negative to say. Would happily go back.

The place was well taken care of and it has all the amenities that are needed for one person to buy groceries or your preferred food's to keep and eat. all the place was great and close to the beach.

The 2 receptionists Alba and Sandra are the best.

We really enjoyed our time at Velas Condos. The condo is a 1-minute walk away from a beautiful beach, friendly and responsive management, plus there's an adjacent Paradise Beach Club (you get free drinks on the first day). If you're loking to prepare your own lunch/dinner, the kitchen does the job. The pool is clean and we enjoyed to go swimming at Riviera Maya and plunging into our pool. Sandra, the manager, helped us book an amazing and comparatively inexpensive snorkeling tour, which started off right at our bech. The small market square and restaurants are within 5-7 minute walking distance. Don't park at the condo's curbside as we drove over glass and had a flat tire. Sandra and a friendly cab driver helped change the tire (as the nuts were totally rosted). By the way -- this has little to do with Velas Condos -- I would not rent a car again. Our experience with Europcar was not good at all, and we ended up booking bus trips to multiple sights (Maya and Cenotes), and not using our crappy rental car. Condos Velas is really a great location in Puerto Morelos, and we would come again.

Good place

Très tranquille!

Simple but perfect and close to everything.

Very chill

Sandra & her staff were great! Very welcoming, super helpful, great housekeeping services, and awesome vacation packages were available that Sandra perfectly organized- well done!

Great people. Very clean, very friendly close to everything.

Great property and location

Our flight was delayed so late to arrive at Velas but were given detailed instructions how to get the keys and find the room. The room was clean and kitchen supplies were plentiful. Clear path to the beach which was beautiful despite the sargrassum.

We loved our stay at Velas Condos. We had the City View apartment. We loved the layout of the apartment and it included everything we needed. It has beach access, a pool, and is still a nice walk into town. The bed was super comfortable and the apartment was very quiet (with the exception of a small pump noise going every few seconds, which we got use to). The staff were very friendly and super helpful! We will definitely stay here again.

Liked the location, beside the beach and a short walk to town. Very pleasant area around the pool. The staff were very helpful and pleasant.

Great location on the beach - 7 min walk down the block to big cluster of restaurants. Very clean, welcoming, and comfortable property. Amy at front desk was great - hooked us up with great snorkeling, loaned us bikes to go to grocery store, arranged our transportation. I felt this place was a great value and would go back for sure.

Great location, safe neighborhood, reasonably quiet.

Nice place looking forward to the next trip. Beach club very close good food and drinks too.

We really enjoyed our stay at Condos Vela's. The staff was friendly and Ami at the front desk was especially helpful, helping us to upgrade our room and get transportation. The property is well maintained, right on the beach and was very comfortable, especially the bed. We will be back in about six months.

GOOD LOCATION, YOU CAN WALK TO RESTAURANTS AND CENTRAL PARK.

Very friendly and helpful staff. We had a beach side condo and the views are spectacular

Awesome place, don’t expect house keeping though

A great location , the staff was awesome we had a issue with a ac leak they moved us to another Condo but other then that everything was great.

Staff was nice and attentive. The condo was clean and well appointed and it had a beautiful ocean view

Close to beach, nice area.

Was nice room was very clean. Staff were very nice. Good location. Only thing was they need a light for the stairs when it is dark

Velas condos are located very close to the main area in puerto morelos. This isn’t the typical hotel, so don’t expect to see staff much, this isn’t saying they’re not there to help. I was in communication when needed with a staff member. Ocean Views are amazing. And the place is laid back and really good vibes overall.

The employees were very helpful and friendly especially the receptionist. Only suggestion about the premises is to make sure there are coffee filters and dish clothes. Also on the furniture in the lobby the webbing is falling apart to a great degree so looks unappealing. The proximity to the beach (out the back door) and local restaurants just up the street makes this a perfect location for a relaxing vacation.

Loved the place. Cute condo. Nice pool. Close to beach. Within walking distance of everything. Only problem was that safe was broken. We were told someone was coming to fix it on Monday. No one ever came. Also one night my husband locked himself out of the condo while sweeping sand up from our floor (we did not use housekeeping services). There was no condo staff on the premises at that time. Only a security guard. He did not have keys to get in. He called someone who managed to work the lock and we paid him $20 USD.

Perfect location for beach lovers. Clean facilities and comfortable beds.

The condo was small but had everything we needed. Two bedrooms, two bathrooms, a kitchen, a small living room and a great view of the ocean. The receptionist was very nice and helpful. The pool was small for swimming but the air conditioning worked great for cooling off. Would stay there again.

The pros: Great location, sufficient space, kitchen appliances and utensils, terrace large enough to sit and dine. The cons: No service. I don't think that anybody ever entered the apartment during the 9 days we stayed there. We had to clean, throw the trash, buy toilet paper and trash bags ourselves. No TV. We were told we should have Netflix and YouTube, but we never did. Wifi was good, though.

Beautiful view of the ocean. Literally steps from the water.

Moder clean and great location.

Great place and really close to the beach, everything was clean

wonderful place to stay well located car not needed walk onto beach, staff helpful property clean

Will definitely stay at Velas Condos again . Beautiful and clean . Staff was great and friendly

Clean place next to the beach very safely with security all night and close to the stores

Location is great! Right on the beach. I was disappointed in the condition and service. The safe didn’t work. Lights flickered and leaked water. The sliding glass door locks you out if you close it all the way. The TV had one channel (although there was Netflix and YouTube). They ran out of toilet paper. I’m sad to leave this review but definitely won’t stay there again.

location on beach was nice. staff super friendly and service orientated. clean room. private. safe secure small town. good restaurants in town. small pool. noisy neighbors over weekend. not alot of amenities. beach closed and adjacent bar due to covid.

The receptionist was outstanding and very resourceful. The room had a great view of the ocean and it was walking distance.

We rebooked for another two nights after being there there nights because it was such nice place.

It was wonderful being beside the beach .

The condo was very convenient for us. They have beach access, and the town plaza is within walking distance. We enjoyed being able to cook our own food but would have appreciated a few cooking essentials like salt and oil. The air conditioning worked well, and the bed was comfortable.

I have stayed in this condo in the past and it had become less in many ways. Besides being moved to 3 different units based on internet service down, TV sporadic service, no hot water in the last unit I am most disappointed with the property management. I think the person is not friendly and acts as though any question is a nuisance. In the past basic cleaning was supplied. Not this time. No clean towels offered, no replacement of soap, no trash bags. The unit is in a great location and the apartments are nice but just need to be managed better.

Vela condos are great, a couple small issues , like kitchens need more utensils and containers and site says on site laundry services but there aren’t any. Other then that it’s very nice , woman who works the front desk is very kind and answers any question you have as best she can.

This condo building was right on the beach when you go out the back door. Lots of restaurants within a couple of blocks. Four blocks from the main square in “Beach” Puerto Morelos. Laundry three or four blocks away that did 25 pounds of clothes in one day for $7.00. Betta was always around from 9-5 at the front desk, and speaks English well. She was very helpful in answering all our questions. Two air conditioners in the unit worked great, although it wasn’t very hot outside in mid-March.

My wife and I stayed at Velas Condos for the last week of November of 2019 and it was awesome. The rooms were clean, the staff were very efficient and friendly and the two pools were nice when you didn't feel like going down to the beach or relaxing by in the evening. Everything you need is a 5-10 minute walk away; which we did at night and still felt safe. But what really turned the rating from good to excellent on this property was Betza. Betza is the lady who works at the front desk; she is absolutely amazing. Friendly, accommodating and always had a smile on her face. She helped us in so many ways; where to eat, where to site see, and was happy to sit with us and talk about Mexico. Thank you so much Betza for making our stay so memorable!!!