Hacienda Morelos Beach Front Hotel

This is a hard review to write because we do like the place. It’s right in the middle of town and so an easy walk to anywhere. All the units are ocean front, and right on the beach. There's plenty of storage for clothes. All the staff are pleasant and speak enough English to get by. There are lots of lounge chairs and palapas and umbrellas. There is a supermarket right across the street. Most of the guests, like us, are older, so it’s very quiet. And there is a great restaurant on the premises. So, what’s not to like? Well, there’s no coffee in the room, a big disappoint for us. You can get coffee if you go down three flights, cross the parking lot into the lobby, and then do the reverse carrying two cups. The bath lighting is horrible. There are just two hooks for towels and only one hand towel with no place to hang it. You cannot get your hand under the sink faucet to wash. I could not stop a puddle from getting on the floor when showering, and the shower stall barely drained. The mattress is soft and saggy, the pillows lumpy, and though a king, our feet hung off the end of the bed. There’s no chair or desk, and the outlet by the bed was broken. They require a deposit for beach towels and a hairdryer. So, would I stay here again? This is the only beachfront hotel in Puerto Morelos that I could find, and we don’t much care for Airbnb. So probably yes, we would.

The pool was a lot of fun, every room had a beautiful view of the beach and ocean and the location is very convenient to walk everywhere. The staff was great.

Last year I happened upon the Hacienda Morelos by luck. I was very impressed by the location, the cleanliness and the friendly staff. Happy to say all three are still intact. (I guess the location probably couldn't change!). This is neither the newest or fanciest hotel, but you cannot beat the location or the value. The rooms are left spotless daily. You also are near all the activity without being subjected to loud music every night until the wee hours. For shorter term stays this is the place to be. They also have a private strip of beach and an excellent dive/snorkel shop and restaurant which i have reviewed separately. Next time in Puerto Morelos they can expect to see me again. Thanks

Booked the hacienda hotel for the third time using WestJet hotels.com We mistakenly booked the wrong day by one day and are trying to get help from both the hotel and WestJet but neither one wants to help change the date by one day. Any company not willing to move a date by one day will never get our business again. Very simple fix but obviously not for a larger corporation So just be careful to never make an honest mistake as these companies will not help.

Nice big room with fridge and safe. Large terrace on 1st floor overlooking the pool, beach & sea. Bathroom a little dated but clean and functional with large shower and lots of hot water. Great location with beach access and plenty of sun loungers round pool and on beach for exclusive use. Great restaurant attached to hotel (Meulle Once) super location and tasty food. Walking distance to everywhere. A great place to stay at a reasonable price.

I had a beautiful view of the beach, never thought I'd like being so close.

Beach view. Relaxing

This hotel could easily be a 4 or even 5 star hotel with just a few modifications. The location being beachfront with pool is easily a 4 start hotel. The rooms could use a bit of an upgrade. The bed was very comfortable and the air con and tv worked. We could wake to the sun rise. However, we were told that the did not supply water, a fridge or coffee pot in the room. What they did not tell you was that there was coffee in the lobby starting at 7am and there was a water dispenser for cold and hot!! They said that there was not a fridge in the room and their was! We would have planned a bit differently if we knew these things. The lights in the bathroom were ok, but ladies don't try to put on any make up. I have learned to always bring my own hand and wash towels in Mexico. No hair dryer. The lights in the room were also ok, but only ceiling lights. The plugs were difficult when trying to use phone chargers as they were in the same place as the turn on/off switch for the lights. But we did get it to work. Next time we will bring an extension cord! We had a little patio and the chairs could stand to be replaced. There is a restaurant attached to the hotel that had a fabulous breakfast, but we didn't try it for dinner as there were too many others to try. Being beach front I can see when it is busy they do not have enough umbrellas for shade, but it was slow while we were there. The other GREAT thing was that this part of the beach has a long Sargasso barrier. Not sure how well it works during the height of the season, but we had very little when we were told by passers by that further down the beach by one of the resorts, they could not even get in the water. Bottom line is that we don't like far from PM, and love little get aways. We will come back to this hotel and we will stay longer than 3 nights.

Very quaint hotel older well kept except room 102 had a gap that let in mosquitoes and ants in . On top and Btm of door . They had a foam strip across but you can still see lots of light in between the door and outside . Best room for gorgeous sunrise from bed ! Mgr changed our room all was good . 102 best sunrise views !

Beautiful hotel with wonderful staff in an interesting walkable location.

We have been to Puerto Morelos 5 times and have stayed here every time. The staff is SO nice. The hotel is a little older, its not one of the fancy resorts but it is ON the beach. Across from the grocery store and within walking distance of anything you could need. Muelle Once is the restaurant there and it is DELICIOUS. Have the pancakes!!! Absolutely recommend Hacienda Morelos 200%

Awesome view

We stayed at Hacienda for 5 days recently. The location is great - you can walk to the Centro and to many restaurants and shops. The beds were pretty hard / not comfortable. The beach was nice and clean. Plenty of seats and shade. Overall we would stay here again.

This place is so cute. It’s in the perfect location, the beach is very well maintained and pretty, and the amenities are fantastic. Would absolutely return.

The staff was very friendly and helpful, and the hotel was in a great location. The beach area was well kept, and the pool was always clean. The restaurant food was great and so was the staff.

Great location. Pool was nice and the hotel is on the beach. Its not a 5 star hotel but good in comparison to what's around.

The best place.

Hacienda Morelos is an absolutely wonderful property! The staff is top notch and the convenience of eateries nearby and the supermarket is unmatched. The hotel restaurant is pricey, but decent. There are plenty more places nearby that are so much better! I’m already planning my next stay at Hacienda Morelos.

For those looking for accommodations that are not a big, all inclusive resort, Hacienda Morelos is an amazing option!! The hotel staff were all very friendly and check in was easy. After settling in to our room, we headed out for dinner and some basic groceries. Upon returning to the hotel for the night we had a few issues with the room. I talked to Dori at the front desk about those issues and she quickly trouble shooted and moved us to a new room. Given we now had more stuff than we started with, she even helped us move our things. The hotel is right on the beach with great views! Downstairs, just off the main lobby is a wonderful restaurant, Muelle Once! Service and food were great each time we visited. Additionally, OMDelfin, a dive/snorkel outfitter is on property. This made doing a trip out to the reef very easy and convenient. The hotel has a great location. It is close to the town center, the super market, and many restaurants and shops. Puerto Morelos has a great, chill vibe and you can’t go wrong staying at this hotel.

Very quiet hotel with laid back vibe. Lots of shopping and food options near by. Nice beach area. Restaurant at hotel had great food and service.

Great place

Great location and wonderful restaurant. I wish they had some American TV and drinking water.

I loved the area! Beach front. Close to everything. Front desk was helpful. Just hard to take luggage as we were on the 3rd as they do not have an elevator. I am still going back to this hotel!

My husband and I just left Hotel Hacienda. We have nothing but great things to say about this hotel. It has a beautiful ocean front view and the location is walking distance to pretty much everything. We can't wait to go back. We also enjoyed eating at the restaurant that's attached to the hotel called Muelle Once. They have the most delicious food and the service was excellent.

We thoroughly enjoyed ourselves. The only disappointment was that they were renovating the pool during our stay and we were planning on using the pool with my little one who was very disappointed. We ended up doing more excursions because of this but went with Shianne of Eclipse Adventures at Unico Beach Club to swim with whale sharks and to go snorkeling the second largest barrier reef in the world. So that turned out to be an amazing experience that we might not have done if the pool was working. The town and its people are amazing and we can’t wait until next year when we return!

Great location- excellent beach - very close to supermarket and restaurants. On site parking was a plus. Very hard mattresses, no real hot water, pricey hotel restaurant, no in-room coffee, no local TV I got what I paid for

Wonderful hotel right on the beach. Just a few steps to the main square and the grocery store is right across the street. The restaurant was excellent and the rooms had great views of the water. The beds were very comfortable too. Definitely going back .

Property was cool some bug problems from outside. But overall the staff and people were great. Stores was a plus around the area. But there are some vendors that are around there every time you come outside they just hound you to come into there store to buy something. I don’t like to be force to buy things. Hotel has a great view and close to the beach.

No microwave in the room First floor too noisy in the late nights

The restaurant was outstanding.

It’s a hidden gem in Puerto Morelos. Has a great restaurant and beach access. Absolutely loved it.

It’s a rundown building. BUT best location if you enjoy the beach. Not a good place for kids but the perfect spot. It feels more like a motel than a hotel. Will book again in the future. Review is only on infrastructure.

Lovely place to stay in Puerto Morelos , colonial decor touches and very comfortable beds and very nice linens , was able to sleep with balcony doors open with screen to hear surf on beach ..balcony is amble with modern table a nd two chairs , lighting subtle , plenty of space in bath for toiletries ample closet with nice wooded hangers TV remote was very complicated and frustrating ...best thing is location across street from excellent Selecto grocery with cafe and bottle shop , great for coffee and sandwiches in AM ..restaurant in hotel very nice ambiance and good food , 2 min walk to main centro and malecon ..third floor rooms have many stairs to climb not great for seniors but view is worth it ..door at entrance is just sliding glass so not easy access ....excellent place will return ! good price for location and quality wanted to stay longer ! would recommend

Keep in mind that Puerto Morelos is still a small town without the tourist infrastructure or hustle and bustle of Cancun or Playa del Carmen. The hotel is very quiet, the staff is very attentive, and it has a restaurant with good food and a beach where you can swim and sunbathe. There's no elevator, so if you can't go up, it's best to stay on the ground floor. The rooms are spacious, although somewhat rustic. You only have one drawer, which is for the nightstand. There's no drinking water in every room, but there's a supermarket across the street. The view from the balcony can be very relaxing.

While Hacienda Morelos is on the ocean with beautiful views and walkable to anywhere in town, the building needs a lot of work. They did upgrade with glass doors to the patios, but the beds were awful (had to go to the chiropractor when I returned), the toilet needs work and the rooms are not cleaned until late in the afternoons--so you really can't use them all day long. We love going to Puerto Morelos and if there were any other oceanfront hotel in which to stay, we definitely would.

Being right on the water with the restaurant attached!

This is the 3rd time we have stayed here and we absolutely love it! Great location and ppl!

Nous avons grandement apprécié la proximité de tous les services, bureau de change, grande épicerie, boutiques, restaurants, pharmacie, arrêt d’autobus pour se déplacer dans les deux partie de Puerto Morelos. L’équipe de l’accueil à notre arrivée ( 22 avril 2025) était efficace, chaleureuse et serviable! Merci beaucoup! Josée Lalonde

Helpful staff, easy check in/out and in a perfect location. Definitely worth the stay

The area was great - short walk to central attractions, restaurants and shopping, it was handy to have the restaurant on-site (although pricey and limited healthy options), ocean view was beautiful, beach was very nice but a bit narrow and busy with boats. Pool rather small but pretty. Luggage storage was not secure or spacious (could only leave luggage at the front desk), there was no convenience room to change or shower before check-in or after check-out. Room was lacking hair dryer, conditoner, lotion, coffee maker, drinking water. Bathroom fixtures were dated and edges not perfectly clean. The on-site dive shop staff were very nice but the coordination for an off-site cenote tour was a disaster. The front desk staff was not very helpful or knowledgeable (about tours or the airport/departure tax process). We had a difficult time getting a late check-out to accommodate a tour return time booked through the hotel. Overall, the value of the location and cleanliness of the room was well worth the price but we will look for somewhere else if we return.

Good value, great people!

Nice location, right on beach with a nice supermarket right across the street where we can get breakfast and snacks. Stay was pleasant. Accurate description

We stayed one night at this charming hotel by the pier of Puerto Morelos. The ocean view is breathtaking and location is convenient. The staff here is incredibly friendly and accommodating. We had a wonderful dinner at the restaurant downstairs.

A bit run down, we always had to shut our front door twice to make sure it would shut locked. We checked in with the front clerk early and right before we got into the room a few hrs later he said that my husband and I owed seven dollars to a Eco tax that he never said anything about it when I checked in. we were staying with two other couples and they never had to pay the Eco tax. We all booked through Expedia and he was telling me that they didn’t have to pay because they booked through Expedia. So did I! I felt it was a bit of a small shake down for a few bucks in his pocket. Great location in town though.

It's a bit run down but the location was so good it didn't matter.

We love the location on the beach and the prices. The high end grocery store across the street is wonderful. I love the addition of fridges to the rooms, this time our room wasn't the best, but it's traditional Mexican style room which is sufficient. The view and pool and local upscale restaurants are divine. Everything is walkable and so pleasant in Puerto Morelos. We do enjoy staying here.

Right on a beautiful beach, great restaurants in walking distance, friendly town everything I need.

Alway clean good food and affordable

I liked how quiet and clean the property was. As well, the small size and good service. The beach was more quiet than at the other end. The attached restaurant was a bonus as it served amazing food. The downside was one had to choose either a/c or door open. If it was a mixture, the humidity wet the floor to the point it was very very slippery.

Great place to stay in El Cuyo

this was a comfortable enjoyable place to stay

Everyone was very helpful and rooms were kept clean. Excellent location for the beach!

It was an ok hotel, the actual beach access was excellent. The rooms and furnishings were out dated and the entire hotel could use a facelift.

Property is in an excellent location with a beautiful restaurant attached to it. The pool is perfect on a hot day. The only downside is it’s in a very loud area and the hotel itself is outdated but clean. Staff is friendly.

Very interesting reading previous reviews. We spent a lovely week here. The staff was very friendly and accommodating. The room was obviously not high end, but neither was the price. It was clean, comfortable and sufficient. Unlike some, we found the beds very comfortable. Would have been nice if they had a few more English speaking channels on the TV. Location is second to none. 20 feet to the beach and many restaurants and bars within a short walk in safe neighborhoods. We felt no anti-American sentiment while in Mexico, and joked with the help about the renaming of the Gulf of Mexico by our idiot president. I would definitely return to this charming and very affordable hotel.

The hotel was very ugly and the rooms were in poor condition, the beds were dirty, the pillows were super hard, and the bathroom didn't work properly.

Great location to walk around to everything.. we love the ma and pop places.. restaurant was good and came highly recommended. Bar staff was a little off putting if u just wanted to go up and order drinks verses sitting down at a table otherwise had good service if u were eating. Overall I would stay again, the community is very welcoming and personable and very fun! Great food and entertainment just walking around the town

I liked how it was right on beach.

Rooms were dirty and sheets and pillow cases were dirty..bathroom would not flush and the front staff didn’t care. We had to switch hotels after the first night

It was great! Staff, cleanliness- pool - the restaurant at the hotel. A wonderful time

Great hotel with wonderful views of the ocean from your balcony. Staff is pleasant and helpful. There is a on site restaurant with wonderful food and complementary morning coffee. The pool and beachfront have loungers and wait staff in the afternoons. This is our home when we come to Puerto Morelos!

The view and location of this room are wonderful. You are just steps from the plaza and many choices for dining or shopping. Our view from our quite large balcony was fantastic. The staff are also very nice and helpful. The air conditioning works great and housekeeping kept the room very clean. A nice feature is a water cooler of filtered water in the lobby that you can use to refill your personal water bottle. The historic feel of the property is also nice. The drawbacks - The room is very basic, which is usually fine for my purposes. There were some negatives though. There is no phone to call the front desk if you have an issue. Our deadbolt had to be manhandled by my husband to lock into place. The beds are small and ROCK HARD. Seriously, these beds were like boards. I'm not picky, but it was very uncomfortable. Also, the pillows are extremely lumpy. The furniture is old and could use some updating, but the real issue for me was my inability to get a good night's sleep on the uncomfortable bed. For the price point of this hotel, you could have a nicer room elsewhere in town or a very nice airbnb. The hotel is right on the beach, but actual access to the beach is complicated. You have to either walk through the independently owned/run restaurant on the property or go down to a little passage way where there is a small spa.

Very nice hotel. The location is great and every room has a fridge. There is a great grocery across the street so we bought sandwich fixings, water, snacks, etc. Beds are very firm, but that was ok with us. No hairdryer, bar soap or washcloths, but knowing that in advance, we brought our own. Very nice pool and beach area and the restaurant is very good.

Great location in the town. Nice to be on the beach. I would like better mattress and pillows but I am picky. Staff was great and the food was good. the Dive shop next to the pool was a bonus and they were awesome.

Can’t beat the view. Hotel is a bit run down, but it’s clean.

The hotel is tired and needs some upgrades. The area is loud, nightclub across the street. The view is great so that’s a plus.

They had a fire in the restaurant, so we were not able to eat there, and we love Muelle Once. There was no water in the rooms, so we had to go to lobby to get water to brush teeth and take Dr. prescribed meds and stay hydrated. a light was out going to our third floor. Where taxis drop you off is dirty and uninviting with extra supplies stored outside. No sign to the lobby, so we walked where it could be. On a good note, the mattresses and air conditioning were excellent. The staff were quite friendly. It is not a 3 Star--maybe that rating is only because of their excellent, consistent restaurant, Muelle Once. During our stay, we were not able to eat there due to fire. I did like that they took care of restaurant staff. They were paid anyway, and food was catered for them. The location is wonderful, on the beach, and it had a wonderful pool, and one got used to it being cold.

We've stayed in this hotel several times and always been very satisfied. However, in February 2025 we were particularly pleaed by the upgrades to the shower (finally, good water pressure!) and the restaurant upgrade. Another wonderful week in Puerto Morelos.

Amazing hotel in an amazing area

Everything was great. The only issue we had was that the body wash dispenser was not filled when it ran out and the cleanliness could have been a bit better but we still enjoyed ourselves.

Can't beat the location of this hotel! It's right off the main square and has private, secure parking if you've rented a car. The street is busy during the day but town gets very quiet at night so we didn't have any noise issues at all. Hotel room is basic. Beds were very firm and pillows pretty lumpy but we made do. The AC was fantastic and kept room as cool as we wanted and my little girl loved lounging in front of the big TV with lots of English options for a little downtime. Our Premium room on the second floor had a big balcony and a sliding screen door that we could leave open to hear the waves crashing below. The room was spotlessly clean and the housekeepers did a fantastic job tidying it daily. We left them a tip each day and please remember to do this! The day & night staff at the front desk were lovely and helpful. The room does not have a phone, so the gentleman on night duty came to knock on our door at 4 AM to make sure we were up to depart for our very early flight! Much appreciated. We ate breakfast at the restaurant twice and it was wonderful! Delicious avocado toast, bacon, pancakes with fresh fruit, and brioche French toast that was fantastic! Coffee was hot and they refilled often and they offered almond milk, which I really appreciated. Prices were reasonable. The only drawback was that we booked original reservations with Expedia and needed to make changes after the original cancellation deadline and neither Expedia nor the hotel management allowed any flexibility in adjusting the dates, even though they were sold out and could have possibly resold those nights that we ended up having to pay for. Lesson learned to always book direct! Thanks for a great stay and we'd love to come back!

We will be back!

We like this hotel as it is right on the beach and it is very nice

Loved the view of the beach from our room. It was just a basic room but was clean and was perfect for us. The pool looked like it needed a good cleaning but we didn't plan on using it. The only way to the 3rd floor rooms is a thin staircase and it was difficult to bring luggage up. If you have a hard time with stairs it might be best to request a floor level. I would stay here again.

Small, unpretentious hotel in a primo location on the beach. Good restaurant and pleasant rooms, all of which face the Caribbean. Most rooms have a patio or porch facing the water. Good beds, though they are standard doubles. All around a good value and a pleasant place. Grocery store 2 minute walk away.

We liked the convenience of being near the square, our favorite place for massage and right by Chedraui and Loyla y Moya. Our go to restaurant in PM is Muelle Once. There had been a kitchen fire. However, later we were able to eat there 2 times-the second time bringing a local friend, an expat. She loved the food. We always do to. The service is always excellent too. The restaurant seems to what gives you a 3 rating, not because of the hotel which is like a 2.

The property is in a great location for shopping and dining options and is right on the beach. We enjoyed the pool and palapas right outside, and easily walked to a wide variety of restaurants. A large grocery store is just across the street. We had a good sized balcony, looking out to the ocean, but two of the three chairs need replacing due to the material on the seats being ripped through. The balconies on either side are divided by half walls, so limited privacy. I asked three times prior to arriving if rooms have refrigerators, I was told, “No”, yet we did have a refrigerator in the room, which is very useful. There are very few outlets and they are not very accessible, they did not work well with our charging blocks or hair dryer. The three TV remotes did not work. Lighting in the bathroom was not good for “getting ready”, no Kleenex are provided, and they ask that you put bathroom tissue in garbage instead of flushing it. The door to our unit appeared to have been kicked in at some point leaving a large gap at the bottom, there is just a simple door lock, with no additional locking mechanisms as seen in US. This place has great potential, just needs a little work. As things were I would rate 6-7, with some minor, but important improvements, it could be 9-10 for comparably priced places. No elevator if that’s a concern.

Odd to have to walk through the restaurant to get to the beach but otherwise just fabulous. Always a breeze. Town is great. grandma’s across the street is excellent for breakfast

Property is in a great location and the staff were wonderful. However, the facility needs an update, which didn’t bother me as much as its state of disrepair. 1) The bathroom sink in my room had multiple cracks 2) The faucet on the sink was very loose and not at all secured to the counter. 3) The bed linens were old and worn 4) The pillows were old and lumpy, I wouldn’t put them in my dog’s bed 5) The mattress was VERY HARD and uncomfortable 6) There was no bedside lamp only overhead lights 7) The restaurant was closed when I was there which was inconvenient I loved Peurto Morales and will be back but not to this hotel. I cannot recommend this hotel

I really enjoyed my stay here and would stay here again. Recommend the north wing and ground level units, there is no elevator. Patios offer more privacy away from the pool on the north wing. Absolutely gorgeous view. Request a fridge, not all units have one.

Nice clean room. Close to town center.

I've been staying at the Hacienda for over a dozen years so it's been interesting to see it's evolution. All of the rooms have been nicely upgraded along with most all of the property. The restaurant is now separately run so breakfast is no longer included but it really has an excellent selection available and should not be overlooked. The location can't be beat!

This hotel has a location that is second to none. It is a minute walk to the main square in Puerto Morelos and a second from the beach. I booked last minute so was expecting a smaller room with no view, but instead got a large room with a stunning view ( they all have stunning views, see photo attached). It was without a doubt an amazing value for the money. The staff, specially Doria, were all professional and welcoming. The cleaning staff insured the rooms and grounds were spotless. When i had am issue with a couple of things in the room staff were there immediately to address the issue. To be balanced the hotel has a few items that could be updated, but when I look at the big picture it was a perfect place to stay in Puerto Morelos. Enjoy and tell them I sent you!!!

Cute little boutique hotel. Helpful staff. Great Restaurant.

This was a great hotel for proximity to the beach and restaurants. Check in and parking were easy. We had a mini fridge and ground floor access to the beach and pool area.

In terms of value for money this is an amazing hotel. The location is phenomenal both in proximity to the ocean and to the core of Puerto Morelos. To be fair the hotel is not the newest or the fanciest, but it is the best. When there was a question or concern staff were prompt and professional. Doria dealt with a few issues for me very quickly and with a smile. I had friends pass by and they immediately booked a room for their company. Yes there are things that aren't perfect, but I chose to look at the bigger picture, which is right in front of your balcony. Disfruta!

We enjoyed the beachfront views and the beach. The food at the adjoining restaurant was very good. A couple of suggestions: - provide bathmat - provide Do Not Disturb signs, we were woken by cleaning staff - unplug drains

Nice beach hotel on the Gulf of Mexico. Restaurant on the beach or inside. Rooms are spacious and the water is hot unless you shower after 9pm - then the water is cold. The hotel is right in town with shops and restaurants all around. The hotel serves lunch and dinner only. You’ll have to walk to find breakfast.

The front staff were not friendly or accommodating at check in. We had very slow service at the restaurant one day and so we left. The hotel is good enough for the price and ocean front, very convenient for walking. The pool water was dirty looking. Everything else was fine, I’d still stay here again for a short amount of time.

This is not a high end luxury resort, but that’s not what we wanted. Our room was clean, modernized, and comfortable, (though all rooms have only double beds, no king or queen size). Best of all, we had a balcony the overlooked the pool and straight out to the Caribbean Sea. It was blissful to just simply sit on the balcony watching th sea and listening to the waves. There is a wonderful restaurant with full bar on site.

Awesome beach

Not a fancy hotel, but perfectly serviceable… easy pool and beach access. Very good restaurant adjacent. Close to the Central Park, shops, etc. Unfortunate daytime noise from construction across the street.

We stayed here for the first time, and we loved it! The staff are so incredibly helpful and friendly; they are amazing. The patio/pool area is nice, and the beach is great. We very much appreciated the fridge in our room. It’s a great place, and if we are fortunate enough to get back to Puerto Morelos, we will stay there.

Had great views

Small but cozy hotel right at the first beach line. Room was clean, with a huge balcony and amazing sea view. The restaurant at the ground floor had impressive choice of food and drinks. We enjoyed our stay there and can definitely recommend it

We love staying at Hacienda amórrelos. Right on the beach, walking distance to everything and the staff are amazing.

We have been here 4 times and will not be returning. Pros: the beachfront was well taken care of. The restaurant inside the hotel was excellent. Food and service 5 stars. Cons: the front desk staff and the actual manager just sit there with their heads down on their phones. The manager of the site was particularly unpleasant. We were there 7 days. We had no hand soap in our bathroom for 3 days. They didn’t ever replace the dirty cups in the room. I had to bring them to the front desk. The “free” coffee for the guests that is available at 6am is gone very quickly. Mostly due to their own staff drinking it. When it was supposed to be for the guests. It was usually gone by 8:30am. So if you want any get it early. Now towels require a cash deposit of $400 pesos for 2 towels. The quality of the hotel and arrive is very poor. We had an issue with our room and the bed was as hard a rock. I would never stay here again. We literally woke up in pain every day. And I love a hard bed. But this was terrible.

The hotel is in a great location with a lovely pool. Our room was on the ground floor by the pool which was great. Attention to detail in the room was missing as there was no toilet paper in the bathroom upon arrival and the towels provided had been well loved and were ready for retirement. You’re absolutely paying for the location of this one. I would rate is as just okay.

I enjoyed the ocean and the location a lot.

Easy, nice