NormanHurst Hotel vs Similar Hotels

Rooms described as old and tired; issues with size and furnishings.

Some comments note the room quality is basic and could use upgrades, alongside mentions of outdated decor.

Mostly positive: many guests liked large, comfortable and modern rooms; some issues reported (broken door lock, TV hanging, limited luggage space, no minibar) temper the rating.

Several guests reported issues with dust and cleanliness in rooms.

Multiple reviews indicate issues with cleanliness, specifically mentioning dirty rooms and bathrooms.

Mixed reports: several guests praised very clean rooms, but multiple complaints about uncleaned rooms, strongly soiled carpets and missing housekeeping items lower the cleanliness sentiment.

Pleasant location with good access to shops and transport links.

Reviews consistently mention convenient locations, particularly near public transport and attractions.

Consistently positive: multiple guests commented on the hotel's close, convenient location to the centre and good walking distance.

Guests praised the helpfulness and friendliness of the staff.

Many reviews highlight friendly and helpful staff, indicating a strong positive sentiment.

Generally positive: staff frequently described as friendly and helpful, though there are isolated service failures (delayed/declined check-in, unaddressed AC issues and missing items). Overall service sentiment remains strong.

Breakfast well received, but no other dining options mentioned.

Breakfast receives positive mentions, but other aspects like lack of menu choice detract from the overall impression.

Positive: breakfast repeatedly described as good to excellent (international selection, 'fenomenaal' by one guest), overall F&B sentiment is strong.

Basic amenities available; some rooms lacking essentials.

Amenities have mixed reviews; some indicate adequate options while others mention a lack of facilities.

Mixed-to-negative: parking (high fee, limited/creepy parking area) and inconsistent AC function and missing complimentary items reduced the amenities score.

Generally seen as reasonable for the price, but with noted shortcomings.

Despite some issues, many reviews indicate the price is reasonable for the stay.

Generally good for the room rate according to several guests, but extra costs (notably expensive parking) and some service/cleanliness shortcomings slightly reduce perceived value.