Grand Cettia Hotel

Family friendly

Feels squashed up

Propre. Qualité-prix excellent. Les rèceptionnistes du soir sont souriant et serviable. (Y compris Mme Bilge et Mme Chen). Le lieu est bien (accessible avec bus et taxi). À pied, loin du centre.

Les personnels sont dèsagrèable. On ne peut leur demander quelques choses. Ils ne sont pas souriant (sauf avec les allemands, russes et Anglais). Ils détestent les turcs venant de l Europe. Ils le font ressentir sans gêne. La piscine est hyper sale.

þjónusta frábær. Kom að nóttu og vel tekið ámóti mér af Uğur. Vil nefna líka Mehmet top þjónusta og Zeki líka til fyrirmyndar. Yfirmenn komu áberandi vel fram við starfsfólkið.

Ekkert

Hotel w super położeniu. w nocy cicho za oknem. Blisko trasy do Parku Narodowego Marmaris, żeby podziwiać widok na miasto i morze. Do morza na nogach chodziliśmy na nogach z 15 minut (po drodze dużo sklepów i restauracji i biur z tanimi propozycjami wycieczek rejsów i objazdówek po okolicy).Obsługa super, zawsze pomocna i uśmiechnięta. Czysto, pokoje codziennie sprzątane. Po posiłu po każdej rodzinie zakładany czysty obrus na stół. Polecam bardzo. Jedzenie dla każdego, duży wybór były zawsze smaczne mięsa,również grill i pieczywo tureckie i tradycyjne tureckie potrawy oraz ryby, sałatki warzywne, grapefruity i pomarańcze i jabłka. Piwko efes z beczek i wino butelkowane. Soki i cola ( nie piłam). Były też dania typowe dla Anglików( bo jest ich bardzo dużo). Zjeżdzalnie na basenie dla dzieci fajne,jest też dla maluchów strefa z statkiem pirackim. A na basenie obok, również można korzystać z basenu dla dorosłych i dużej zjeżdzalni dla młodzieży od 10 lat. rozpisałam się, bo widziałam jak się starają aby każdy czuł się tam dobrze.

Everything cant fault it

The coffee was the only let down

The location.

- The AC was not working properly for the first 2 nights. - No proper protocol for people who reserve the sun loungers by just putting their towels on for many many hours. - The restaurant AC’s were dripping water on the guests. - Some of the staff members were grumpy and or nagging/clingy when offering their services i.e spa services

I transferred my daughter and her family from a different hotel where their belongings were ransacked and stolen. When they reported it to reception and hotel management they were threatened with being evicted and flights home cancelled. 2 adults with 8 month old baby girl!! From the minute they arrived nothing was a problem, the cot was waiting and was immaculate, the bed/bedding and room was pristine. Staff were friendly and professional. Even at midnight when they requested new bedding as my granddaughter was poorly. This hotel and management team turned a dire holiday into a lovely first holiday for my family. Thank you 😊

Nothing

Staff were friendly

Wifi kept dropping, ice coffee was a cost which is the first time in any All inclusive hotel iever beeb charged for ice coffee

every bit of it

could have had more food selections

Very nice family hotel

Lovely hotel with very very friendly staff. Food was absolutely amazing with lots to choose from. They have an ice cream shop which is also part of the all inclusive option so kids were very happy. Entertainment crew were fantastic. Very friendly and happy hotel.

Öncelikle otelin tamamına yakını ingiliz turist bizimle beraber sadece 3 türk aile vardı otelde. Biz burayı çocuk dostu bir otel oldugunu gordugumuz ve cocuklara yönelik organizasyonları oldugundan dolayı tercih etmiştik ancak yanılmışız otelin kapasitesine göre havuzları çok kücük bu sebeple havuzda adım atacak yer yok ve hep kirli biz cocuğumuz sadece bir gun sokabildik ve diger gunler denize gitmek zorunda kaldık. Ayrica otelin ciddi bir hijyen sorunu var şoyle bir örnek vereyim kullandıgımiz asansorde kocaman bir karpuz kabuğu vardi 3 gun kaldik bu 3 gunde kimse kaldirmadi cunku temizlik adına bir sey yok. Bence bu otel turk ailelere bilet satmamalı çünkü zaten yokmuş gibi davranıyorlar...

Otel temizliği gayet iyi,çalışan personel ilgili ve güleryüzlü.Odalar oldukça geniş.Kahvaltı fazlasıyla çeşitli ve iyiydi.Otel müşterisi büyük çoğunlukla İngiliz ve küçük çocuklu aileler,havuz ve kaydıraklar çok kalabalık. Keyifli bir deneyim oldu,teşekkürler.

Bizim için mukemmel bir tatildi turk misafir yok gibiydi otel sırf ingiliz personel guler yüzlü temizlik 10 numara herkese tavsiye ederim

Son dakika rezervasyonu ile yapmış olduğumuz tatilde genel olarak memnun ayrıldık. Animasyon ekibi olsun, bar çalışanları olsun çok ilgili ve alakalılardı. Sadece ana yemek çeşidi biraz daha fazla olabilirdi.

Different food every day always something for someone the staff and entertainment is amazing couldn’t of asked for better for the kids staff are interactive with everybody and are so friendly

The slide at the kids pool, this keeps the kids busy all day.

Just come home from a 6 night trip at this hotel and can honestly say it was the worst hotel I have ever stayed in. I booked onto a family wedding and around 40 the guest was staying here. I would say at least 30 adults and children all ended up sick, most having to see the hotel doctor. I paid over £1000 for one adult and child to stay here for 6 nights, I didn’t have an issue with the price at the time of booking as the hotel is advertised as a 5 star all inclusive. This hotel is absolutely not a 5 star resort. The hotel does not have mayonnaise for the guests, so we paid £1000 to stay somewhere for 6 nights and our children not allowed mayonnaise with their lunch. This 5 star all inclusive hotel has no towels for guests to use by the pool. So we had to go the shops to buy our own towels and mayonnaise. When we spoke to a manager about this we was told it was because a lot of people were getting food poisoning from mayonnaise being left out too long, although I would argue this was the cause as most our friends and family was unwell after eating/drinking here anyway. We questioned the 5 star rating and was informed 5 star in Marmaris is not the same as other places, this hotel is 5 star because it has pictures and carpet on the landings and access to a tennis court. The air con in the bedrooms is extremely loud, so you have to choose between a good night sleep or being absolutely roasting. The fridge in the room doesn’t work so your water is warm. You get 3 mini bottles of water for your entire stay for two people. The cleaners do not clean, they make your bed and give clean towels but not once in 6 days was our bathroom even wiped over.

The staff were rude. The selection of food was poor. The rooms were not cleaned daily and toilet roll was not topped up. There was no host to seat you at breakfast, no pool towels. We travelled there and was staying with a large group who all got sick from the hotel.

Aircons and rooms need attention

This was one of the worst experiences we had with any hotel. First of all, when we arrived it was 110° outside and it was 110° inside, they didn't even bother to turn on the Air conditioner even in the lobby. Rooms were old, things were falling a part. We had only two 2 outlets in our room, one in the bedroom and the other in the bathroom. They left us half used shampoo and body wash bottles. Air conditioner stopped working in our kids room, it took hotel one hour to send someone and then they blamed us for it 🙄. Food was terrible, we had to pay for water to drink, this is All Inclusive hotel. Pool was packed, water was murky and we could smell chlorine on the third floor where we stayed. They give you only one key to your room if you want second you need to leave a deposit. Costumer service is horrible. I will never recommend this hotel to anyone.

No AC in lobby, very low AC in the rooms, small swimming pool. The front desk staff not friendly or accomedating.

The hotel was lovely and clean and the staff were excellent. The location was perfect for us not too far to walk to the beach.

hotel looks more then a night club we stayed there one night noisy night .Heard shoutings all night breakfast was good customer service was not good For check in we have been waiting 30 minutes

nothing special

The stuff is very friendly, helpfull and speak good english. We asked to change the room to more quet and they did it immediately, i saw on dining room they help to the people to prepare the meal... The room was very clean. Good transportation ( bus number 3 is going from the hotel to city center and cost 8 TL ) - The cooperation with the hotel via email was poor, i asked about airport transfer and it took 5 days to answer, that they don"t have trasfer service. Childrens swimming pool is too shallow. it"s good for small children, but for my son 5 y.o. was too shallow, and to regular swimming pool he can"t enter because it too deep for him

very clean staff very friendly and helpful

nothing

Terrible terrible, This property belongs to people with kids. Terrible food. If you like French fries you should go there because that is the only food taste good. I seriously don’t recommend this hotel. They charge for safe deposit box in the room, they charge for English language TV, They charge for second room key. Extremely noisy hotel.

Location, rooms were adequate, staff were lovely

The food was OK but there could have been better choice, it was quite repetitive It said 5 star, more 3 star plus

Bel hôtel, bon qualité prix. Très propre On mange très bien Personnel très sympathique

Family friendly hotel but there is no any activity for adults. All shows and activities only for kids. Staff were not so sensitive about hygiene. Dirty glasses and Bartenders always use their hands while putting ice into glasses. Their fingers always in the glasses and this is unacceptable these days. They don't clean shared toilets well. This also not good for these pandemic days.

Aile için uygun,temiz,sevimli bir otel..yemekleri fena değil,içeceklerde sorunlar var..eğlenceli bit otel..bir daha gelebiliriz..memnun kaldık..

Rooms air con was not working. We have a 1 year old and it was very hot in the room. Normally if theres a problem with the room hotels give you an upgrade. But not this one. They gave us a smaller room. After lying saying there were no rooms. Place is nice. Some staff let it down.

Verilen ücret dahilinde iyi bir konaklama idi. Çocuk oyun alanları bizim için önemli idi ve gayet iyiydi.

other guests arguing in the middle of the night screaming at each other i have a child as do most people clearly they were u der the influence and couldnt handle their drink worst hotelfor food it was the same food everyday breakfast egg n beans dinner pasta n chips chef didnt like my husband so burnt his omlette worst hotel to stay in also no iron 5Lira for1 item

Best Turkish holiday I have had friendly staff and shows were brilliant at night

Staff fantastic lovely town would love to revisit

Marmaris er fantastisk.. Rigtig godt hotel, desværre var de ikke så service orienteret som sidste år. Pool området er perfekt til børn.

This hotel was average. Food wasn't great compared to other hotels I stayed in. Not much entertainment. Same things repeated everyday. I have stayed in much better hotels. Biggest problem I had was the AC would come on only after 6 o clock which was absolutely ridiculous in the August heat. Staff lied to me several times when I complained. Would NOT stay in this hotel again.