Helnan Landmark Hotel

Thank you. A short but good stay. And the breakfast was wonderful. Thank you!

They allow smoking on floors where the rooms are. Internet was not good in my room. The parking is on street and they try to charge for that. The service was good and the staff are friendly. The restaurants are pretty good. Gym is pretty good.

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Good Hotel

Pleasant stay

Location

Just a one night stay while in transit. Very comfortable and nice.

Great lobby and nice service from staff. However, plumbing in the hotel was poor. Hot water was not available at times. I had to change rooms. In the second room, the toilet flush stopped working

Would never stay again hardly anybody spoke English, service in the restaurants id as bad as i have seen traveling the world in 40 years and nonAlcohol sold at the hotel

Good stay

at the very end of our stay (3 weeks time) we found a used/dirty/soiled white underwear in the top shelf of our room closet.

First it’s hard to find the entrance to the hotel if you are driving . Second there is no sign from the basement to show where is the reception . Third the hotel needs renovation and maintenance specially in the air conditioner. But the staff are helpful , very friendly and professional. Also hotel in good location.

easy access

Staff was not cooperative

Over priced property not having much options in breakfast

A culture media for COVIS19. None of the staff wearing a mask. Rooms are outdated and literally rusted. I can rate it as maximum 2 star hotel - if applicable.

Staff are helpful and friendly

Good experience

Is okay hotel, rooms and cleaning need to be graded for its rate per night. You can pay same rate per night by staying 7 stars hotel in Egypt.

Room was not clean and a little old and needs renovation Food is good Stuff is friendly Parking at hotel makes life easier but is paid (2 usd approx a day)

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it was amazing stay everything was perfect , service & cleaning , all staff was so helpful, good food & excellent quality, room was so comfortable & i am sure i will come again .

The hotel is in a very nice location for business traveler next to several banks and international companies. The bed is comfortable, clean, but you need to ask specifically for non-smoker room. The breakfast is good and there is a nice restaurant on the property. What i didn't like is tge lax employee attidue about COVID-19. So although tge hotel lists several precautions on there website many are ignored by the employee. Housekeeper go in the rooms without masks and servant at the restaurant don't wear masks or pull it down to their chin. I noticed one maskless employee touching food with his bare hand. I raised these concerns with hotel managment and they promised to fix them but i kept noting the same issues.

The hotel is very nicely decorated and furnished. However, just about everything needs deep cleaning and lots of maintenance. The staff are friendly. However, they clearly need a considerable amount of training on customer service.

The location is good on the 90 th street ..........

The location is acceptable, and near by many important spots in the city

General comfort, mostly friendly staff ( except one sarcastic waiter) great breakfast selection, good bed, bath, service at night in restaurant slow, ( 1 hour wait for food) Chinese music to cater to that clientele, ( I’m not Chinese) reception friendly, slow check in.

I liked the area, nice room, friendly atmosphere and the no time check in and out. I don’t like the idea of using 2 elevator to get to my room at the 6 floor!

There is alot of noise if you come at the hotel to sleep, so when checking in ask them to get you quiet room

Comfortable. The hotel is a little basic and dated though. Very well located for the financial district.

The place is very good and clean and i didnt like the stuff behaviour.

We had everything we needed. We had nice stay, very good room, bed super, breakfast more than enough choises. Wifi ok

A fine place to stay if you’re doing business especially in the New Cairo district

I will try to get into a better place for the cost.

Nothing was special , i was hospitalised in the hospital next to them for 3 days and they knew. When i asked to extend my stay by 2 days as i have to go to hospital on daily basis , when i explained that to the person in charge he refused , without even trying to help me somewhere else. He told me you have to c./ o , if you are in trouble they will not help you out

It was quite and safe place to stay, it's location is good for me.

The Hotel is very good, Verandah lounge is good and so was the food BUT the service was VERY VERY POOR! It use to take minimum 4 follow ups and half an hour to get what we wanted! It was mentioned free water bottles in our booking but hotel provided only 2 small bottles water complimentary every day! One day they did not even keep those! Bathroom mats were kept every alternate day! Bath robe and slippers were not there! Very disappointing

No wifi in my room despite my repeated complaints. Thursday night I slept after 01:00 am because of a party in the hotel. Music was so loud that the whole room trembled. Unacceptable, especially for a hotel that charges 120 USD per Night.

Everything was up to the mark except for the shower’s continually changing water temperature

The staff didn’t speak English. They took an hour to service any request. The breakfast absolutely sucked. The room was dirty when first checked in. There was no heating system for room so it was cold. The only thing that was good was the gym.

Lovely hotel with good food and attractive swimming pool and outdoor space.Building works are still taking place but this is not intrusive. Although a new hotel the decor comprises magnificent old world marble, chandeliers and beautiful couches and furniture giving a luxury feel. Excellent veranda bar with shisha, simple good food and a wide range of non alcoholic drinks and cakes. The free breakfast is excellent with an extensive choice with something for everybody. Unfortunately the hotel never seems to respond to requests for transfers from the airport to the hotel so be careful and don't expect a car to turn up unless you get confirmation. There is no problem with transfers from the hotel to the airport. When there is no traffic (early in the morning) transfer either way is only 15 minutes. Currently expect to pay 30 dollars. Only downside was that some of the fitments in the bathroom were a bit cheap and not properly screwed to the wall! I discovered that the day time heavy traffic means that it is not a sensible location for visiting pyramids etc

Friendly staff with a fast and high quality of service

Excellent Hotel for a stay in Cairo

chech in person done many mistakes,not concentrating at all,mistake in payments,give me vey bad impression,but at checkout everything was ok,no service at the pool at until 9.30 am.

Nice clean hotel .very helpful staff. A nice cafe near swiming pool .10 minutes away from ciro airport

Did not seem to have my booking, so took 30 minutes to check in. Service was mixed with some members of staff very helpful.

Was good experience , we stayed one night, it is clean and comfy hotel, nice staff

The breakfast is horrible not even a 2 star hotel breakfast and the staff is not friendly at all except for the receptionist that check me in. No late check out they give you an hour

The hotel is extremely noisy and you can’t relax or have a down time

Nice place to stay. Close to many activities in the area