Auberge La Chocolatiere

Good breakfast, Great to be offered cooked eggs , Comfortable room. Easy free parking on the street the hotel is on.

Just be aware that there isn't a lift so ask for a low floor if this is an issue to you. Owner prefers debit card or cash

La. Propreté des lieux. L'emplacement est excellent.

Savoir qu'on force beaucoup le paiement par interac plutôt que crédit. On ne mentionne pas qu'un pourboire sera chargé sur chaque déjeuner pris qui lui est inclus pour le séjour. Pas de problème avec le pourboire. Cependant, avoir su, je n'aurais pas laissé un pourboire après chaque déjeuner que j'ai pris. Donc,. Double pourboire au moment de payer la chambre

We really enjoyed our stay, spotlessly clean, great breakfast and staff. Terrific location to explore the area.

Super service from Guy the Owner.

A bit expensive

The bed was comfortable.

The room had a view of a driveway and a wall even though the building is on the river. We were given the worst room in the hotel.

Bien centré

Le déjeuner est compris dans le prix mais il te charge 1 pourboire sur la facture me semble que le client a son propre droit de laisser 1 pourboire ou non c’est carrément du vol Le prix pour 1 p’tit verre de jus d’orange 7$ c’est très exagéré avec cette expérience plus sur de vouloir réserver en ligne

Très propre, bien situé et bien géré

Rien

emplacement et propreté

service à la clientèle le déjeuner était mauvais le lit n’était pas très confortable

Bonne qualité. Service agréable. Portions correctes.

Location

Nothing worth mentioning.

Tout était parfait. Nous pensons à retourner.

- le côté cosy et charmant de l'auberge. - La décoration. -La propreté. -La vue.

-Le bruit de la route fenêtres ouvertes. Cependant bien réduit quand elles sont fermées.

Location

Needs updating.

L'accueil, le confort, le service courtois, l'emplacement, le perso nel attentionné, la nourriture. Tout le séjour quoi une belle expérience.

Rien du tout c'était parfait

Excellent petit déjeuner Gentillesse du personnel Rapidité du service

Stationnement éloigné à l'arrivée Pas d' aire de débarquement Pourboires du déjeuner devraient être inclus dans le prix

Chambre avec petit déjeuner inclus disait l’annonce. Petit déjeuner, Exclusivement des œufs et 1 café filtre sans refil automatique . Tout le reste facturé Un surplus à payer….de 3.5$ de pourboire pour chaque petit déjeuner pris en plus du prix de la chambre , par personne et par jour …. Pourboire pour la chambre, celle ci n’a pas été faite durant notre séjour. Accueil courtois , froid pas d’empathie on dirait que cela ne compte pas beaucoup tant la situation de l’auberge est idéale dans le paysage … pas de concurrence… ouvre jusqu’à mi octobre m’a t’on dit

L’accueil froid et un rapport peu chaleureux avec les clients Internet pour les Guest ….. aléatoire pour ne pas dire deficiant Bissness

Les déjeuners sont très bons.

La fermeture de l'accueil à19:00 Je me suis cogné la tête ,blessure ouverte,sur un climatiseur externe malgré un cône orange pour prévenir,probablement il était déplacé.

Village is beautiful. Restaurants walkable and great ambiance.

The vibe was perfunctuary, like there was a recipe for a successful auberge and they were following a plan. Lacked any character or flair.

The room was very clean, and not noisy

The staff service was minimal.

Great location and friendly helpful staff Very clean

We liked everything about this place

Très bien situé dans un charmant petit village. Décor magnifique au bord de l'eau. Quelques très bons restos accessibles à pieds. Personnel très aimable et très bon service. Bon déjeuner d'inclus. Endroit très chaleureux. À seulement 20-30 minutes de plusieurs activités. Il n'y a pas de stationnement directement à l'auberge, mais quand même facile d'en trouver à proximité. Petits magasin général/épicerie juste à côté.

Très mal insonorisé. On entend les autres chambres et les gens dans les corridors. Il n'y a pas de personnel sur place après 19h. Nous avons dû avertir d'autres clients de faire moins de bruit dans la soirée. Salle de bain très petite avec peu de comptoir pour y déposer nos effets personnels. Les chambres ne sont pas faites à tous les jours, comme à l'hôtel. Oreillers très inconfortables. Manque d'obscurité la nuit. De simples rideaux obscurissants pourraient résoudre le problème. Comme ils ne changent pas les serviettes à tous les jours, j'aurais apprécié des crochets ou endroit pour suspendre.

Clean and comfy. Great location. The included breakfast is a full meal.

Wished we had more time to enjoy it longer.

Nice location, and nice, spacious and clean room. Breakfast was very good.

L'emplacement, le déjeuner, l'ambiance.

Nous aurions aimé un petit frigo dans la chambre.

Breakfast was OK.

It would have helped if menu was in English.

Breakfast was good but why charge for orange juice…it’s part of breakfast, no?

No elevator

Belles chambres avec un bon petit-déjeuner pour commencer la journée. Le personnel était sympathique.

Très bon mais pourquoi le chocolat dans nos assiettes

L’accueille

The Location, the food (lunch and breakfast) as well as the room were excellent! The owner Guy and 2 of his sons on staff were wonderful!

Pillows are a little flat but bed was super comfortable!

Très tranquille et très bien situé face au lac . Petit déjeuner super bon Personnel très gentil.

The historic building and breakfast

Location right on the main intersection

Locality was good

Breakfast was very poor

Beau village à visiter, l'accueil est apprécié, la propreté des chambres.

L’accueil du jeune homme était vraiment super. Je pensais qu’il était probablement le fils du propriétaire et finalement le lendemain….. son papa m’a demandé comment avait été mon accueil! Wowwwww …. Je recommande à tout ceux qui veulent un beau moment dans ce coin de l’Estrie .

Location and accommodations

No elevator but that will not stop me from staying there again

On a été très bien accueillis et le séjour a été très agréable. Le gérant/propriétaire est très sympa.

Le prix et toutes les taxes ajoutées plus le pourboire obligatoire, ça fait beaucoup!

Good breakfast, lots of choices. Good chocolate pieces too. This was for our 50th wedding anniversary, looking for a nice and quiet place, it fulfill our expectations. We will come back.

Service a la clientele

Pourboire for everything Small tv

Beautiful clean property. Bed was fantastic, super comfortable and the sheets were great too. Very nice river view. Breakfast was terrific with excellent service.

It was nice to have a small fridge in the room, but it was very noisy when the compressor would go on and off during the night.

Accueil incroyable!!

Tout était bien!

La chambre était confortable et propre. L’auberge est située au cœur du village.

L’accueil n’est pas très chaleureux. Il y a plus de règles écrites un peu partout que de marques d’attention au visiteur.

Le charme de l'auberge, un excellent petit déjeuner.

L'insonorisation des chambres, la rue est très passante.

Very Clean , excellent Location, good breakfast!

This was our 2nd visit. Were here last year same dates (anniversary). No acknowledgement at all considering on our first visit we booked their most expensive room! Customer service almost inexistent! Room overpriced, considering available amenities!

The room was very clean, and a good size (we had an incredibly comfortable King sized bed - this was a treat !!). We also had easy access to our room, and I liked the common room area (where you could get cold & hot water, teabags, etc & just sit & read. It was in an excellent location - on the lake, within walking distance to some local restaurants and shops, and a short drive from Hovey manor/Le Tap Room. The breakfast was fine, and service was reasonable but if your hotel stay says "breakfast included" - do ask "if there are any additional costs" that are hidden!!

Additional "hidden" & unreasonable costs. Rude host. Noise. Our king size room for 2 nights included breakfast, for two mornings - totaling $518. However when we got our bill we had extra charges ( 2 x TH 3.5% - 18.12 ??? no idea what that was, AND 4 pourboire dejeuner $14 ??? no idea what this was either - was it a "forced tip"??), so an extra $32 here ! At check-in we were told to help ourselves to beer, soft drink or tea bags (hot water machine in this room) in the Common room. At checkout we told them we took 1 can of coors beer & 2 teabags (to make ourselves tea) - that cost us another $17.98 - the two "plain" teabags were most expensive I ever had - they alone cost 7.98!!!! Final bill (NOT including taxes) was $568.09, extra $50.....so x-tra charges for breakfast $32 and outrageous charge for teabags! With taxes our bill came to $653.16 - they asked if I could pay by debit card (their preference). After they'd entered hotel bill amount, and passed it to me, up popped "tip" suggestions - starting at 18% no less !!! I've never seen that before. I only (hope) it was because they also serve breakfast & lunch to people off the street; I hope it wasn't requesting add'l money for hotel service !! At breakfast, there was a counter with extra napkins. These were the thin rectangular napkins you see in diners (paper thin, not fancy!). My husband got some extra napkins for me because I had a runny nose. The cook/owner came and took them from him - saying he had too many. I told him I needed an extra napkin. He left 2 of these flimsy napkins but said gruffly to my husband "to ask in future". His tone and manner most unpleasant ! (If napkins are that precious, why put them out where customers can access them??) It is an old wooden structure - so you may have noise; one night we had people staying above us and they walked quite "heavily", on heels of their feet.

The room was beautiful and very peaceful in every way. The breakfast was superb as well

The staff seemed frustrated at times No fresh towels the second day

Huge delicious breakfast included

They charged us for the coffee for the free breakfast!

The breakfast was incredibly delicious! The view of the lake was lovely from our room.

Our room was on the third floor. It was lovely but a lot of stairs. Parking can be tricky to find on the street. We were charged for two drinks when checking out that we did not purchase.

We stayed 3 nights in October. The staff was very nice and it was a comfortable stay. I would definitely stay here again! So conveniently located.

It’s a great location above the chocolate shop and cafe. Breakfast each morning was pleasant. They had gf options which we appreciated.

Good people, very personable and accommodating and the location was perfect. I was a one day/night excursion into that part of Quebec and the overall experience was memorable

Great breakfast included.

Great location in North Hatley which is a beautiful village. Breakfast was pretty good.

Staff were pretty unfriendly until day 2 & then only the Dad (family owned & run) was nice. Day 1 we were told a bunch of rules of what not to do on arrival. No smiles. Asked for a map of the Eastern Townships or tips on what to do/see and nothing was available. Nothing! We felt very pressured to tip/pay more… asked on the pay machine to give 18-25% on the total bill?!?!pay by debit not credit card, leave a tip for the maid in the room despite being told no cleaning offered on a 2 night stay. Towels were thin. Toilet paper thin. Bed way too hard. Room so small 2 of us were bashing knees into the queen bed which took up 75% of the room. Priced like a spa hotel but no spa treatment at all. Just tiny motel soap bars.

Lovely inn. Great location

All was good. We had a great time. We olan to go back again next year.

Generous breakfast, lots of options to choose from. Very kind and attentive staff. Clean facilities. Will definitely go again.

Nothing to complain about except you should know they don't have parking so it's only street parking available. Might be an issue during high season. EV charging station right across the street.

good location but not a lot of choices in tiny town

Staff were very brusque and unfriendly. Demanded to be paid in cash or debit card, refused visa. coffeemaker old fashioned, used loose coffee grounds and leaked, fridge very noisy and had to be unplugged so we could sleep without noise

Pleasant weekend getaway.

Loved checking in at a chocolate shop! Delicious and fast breakfast. Scrupulously clean room and bath. Very comfortable. Merci!

Excellent location, very friendly staff. Breakfast was amazing….and I already miss my daily dark chocolate mocha!!! We will certainly return. We travelled by motorcycle, parked right in front in public parking with no worries at all. Great pub just across the street for drinks and excellent dinner.

l’emplacement

On m’a obligé à prendre une autre chambre plus cher que j’avais réservé avec booking et ils n’ont pas avoué leur erreurs

Breakfast excellent- coffee could have been stronger It was very quiet in the auberge Staff were friendly

We had to take off our shoes in our room No small fridge in the room No ice machine

Excellent

Pas de stationnement

Le confort

Rien en particulier

Bon

Rien

Courtoisie du personnel et accommodement pour le stationnement de ma moto déjeuner du matin très bon

Le prix évidement, mais bon au Québec que voulez vous

We had a wonderful stay at this Auberge. Everything was impeccably clean, and the staff were exceptionally friendly, helpful, and always smiling. The breakfast was delicious, and we also enjoyed lunch here—the chili was excellent. The drinks, especially the hot chocolate, were amazing. And the Chocolates were out of this world. The location is great, and we stayed in an extension of the property that was newly renovated, spotless, and very comfortable. Overall, it was a fantastic experience and we highly recommend this Auberge.

One thing to note is that at checkout, payment was only accepted by cash or debit card. This was not mentioned on Booking.com. It wasn’t an issue for us, but it could be a problem for travelers who don’t carry enough cash. It would be much better if this information was clearly stated in advance.

Juste Wow Propreté impeccable et lit très très confortable

J’aurais prolongé mes vacances trop courtes haha

Location, value

Stairs

It’s very pretty and well located. Rooms are fairly comfortable. Breakfasts are good.

- minimal room amenities-tiny scraps of soap, half filled hotel shampoo mini bottles, one toilet paper roll for a 2 night stay. - no housekeeping service even though they cleaned other rooms. We were informed ahead of time, there was no choice like in other establishments. - the common room was not supplied with anything to make tea or coffee other than hot water. There were some ancient bitter teabags and a couple of leftover sugar sacks, that’s it. It was also very hot, the a/c remote had been removed. - we twice had items stolen from the provided fridge in the common room. - other than the ladies serving breakfast, the owner and his family don’t seem to understand that they’re in the hospitality business.

This property is absolutely delightful! We loved the availability of dessert treats to bring to our room!

Free breakfast.

The furniture was mishmash and the decor was not charming. They made us pay by debit but they ended it up charging it to our credit card used to book. Very confusing.

L'emplacement

Pas de café disponible tôt le matin.

Le lit très confortable

Mauvais service des hommes de l’auberge à l’accueil et au petit déjeûner

Beautiful location. Friendly team running the Auberge. Nice clean rooms and common spaces. Great included breakfast.

Lovely old property in the centre of the village. Parking was a bit of an adventure but once we located a spot near the inn we walked everywhere. I would recommend it for an overnight stop.

L’endroit où est situé cet hébergement!

Lors du paiement de la chambre, fournir un peu plus de détails sur le paiement par carte de débit qui est privilégié. Ça peut engendrer de la confusion.

Très belle entreprise fam

Perfect location within the beautiful town with views of the lake!

Clean, comfortable rooms, lovely hosts and delicious breakfast and chocolate!

Good

Petit déjeuner avec de super choix; chambre assez bien insonorisée avec lit confortable et fenêtre à double vitrage; hôtel situé au calme.

The hotel is a charming old building in an unbeatable location. The rooms are exceptionally clean and updated. Parking is on the road in front, breakfast is delicious. The only downside I found is that the walls and ceiling are pretty thin. The people staying above us must have gotten up a half dozen times during the night, and by 6am sounded like a herd of elephants up there. Overall, we were very pleased overall despite the loud footsteps overhead.

Great Location good Breakfast

The whole town goes to Sleep at 7pm on a Saturday ?

Petit déjeuner exceptionnel. Auberge WoW Hyper bien situé. Séjour de rêve Activités et restos autour Ambiance conviviale

We loved our stay at the Chocolatier. Great location, nice people, and fabulous chocolate!

Auberge la Chocolaterie met our expectations facility wise. Our room was clean and very comfortable and looked like what was offered in the images. The building is located in the charming center of North Hatley and we enjoyed the view of the mountains and lake while eating our breakfasts. The breakfast was also very yummy and filling.

When checking out our bill included a mandatory 3.50 CAD, per person and per breakfast tip. Since we were two people and had stayed for two nights the added amount was 14 CAD. I've read that in Canada some establishments add a mandatory tip, which for me is not a problem although I think this should be clearly stated when making the booking so it doesnt come as a surprise. What left a bad taste from this accommodation however, was the server that attended to us at breakfast time. He was not very friendly and acted like we were a bother to him despite us being kind and respectful. On the second morning he said to my partner and I "Good morning Vietnam" (we are both of Asian heritage), not in a friendly way but in a mocking way. This felt very uncomfortable and added to our uneasy feeling from the staff.

The location

The property may be in a good location, but hospitality is about how people make you feel, and this place made us feel unwelcome, ignored, and overcharged. On arrival day, the village had a power outage. This wasn’t the hotel’s fault. What shocked us was the complete lack of empathy or leadership from the owners. Instead of checking on guests or offering help, they simply vanished. When we returned from dinner, the hotel was dark, no lights, flashlights, candles, or communication. No one was there. As my father said: “If I were the owner, I’d stay until every guest was back safely and help however I could.” The next morning, still no power. Again, not their fault, but the it's the way they handled it. No communication. No goodwill. Then came the "included" breakfast: one pastry or porridge, one small cup of filter coffee. My boyfriend asked for hot chocolate instead, they agreed, then charged full price as an extra. I asked for both a croissant and porridge (half-joking about the lack of shower), they charged $18 extra. They also pushed for cash or debit payment via Booking.com and over the phone. We initially agreed but changed our minds after how things unfolded. We understood the power outage wasn’t their doing, we just expected a small gesture, like waiving the surprise breakfast charges. But they showed no interest in fairness or hospitality, only in collecting every cent. What could’ve been a minor inconvenience revealed a purely transactional mindset that doesn’t belong in hospitality.

Camera accogliente.

L'albergo è carino ed ha una bella vista sul molo (così come altre strutture limitrofe) ma lo staff sbrigativo e freddo uccide l'atmosfera romantica del posto. La stanza è carina ma appaiono su ogni parete cartelli minacciosi su cosa non fare. La colazione è alla carta, quasi tutto salato. Anche questa servita senza nessuna particolare attenzione. In conclusione, non ci siamo sentiti accolti e non consiglierei questo posto per la cifra spesa, specialmente visto che intorno é pieno di altre strutture accoglienti.

très belle chambre propre et super localisation

rien

Les adages qui disent que le client a toujours raison ou que le client est roi n'ont pas court à cet endroit. Ici on ne va pas au devant ni de nos désirs ni de nos besoins : Verres/tasses en carton...300$ par jour ! Si on demande du verre !! 😱 Apportez vos serviettes,votre papier de toilette et vos savonettes si vous ne voulez pas devoir quémander! Amateurs d'apéro, si vous ne voulez pas vous mettre à genoux, apportez aussi vos glacons ! Pour faciliter le travail du ménage, qui n'existe pas pendant, seulement après votre séjour , prière de laisser vos souliers sur le paillasson ! 300$ par jour ! Carte de crédit ? On préfère débit ou comptant !!! Bref on ne sent pas chez soi, comme on le devrait, mais chez eux et selon leurs règles ! Le but n'est pas de nous rendre le séjour agréable...Et ça devrait l'être ! Vivement la relève !

Super endroit Familial !

Rien ! Nous avions le Cottage jusqte à coté de l'Auberge et nous allons y retourner c'est certain.

Excellents déjeuners, personnel jeune très courtois et efficace. Chambre impeccable avec vue sur le Lac.

Arrivée très ordinaire. Monsieur au comptoir confus sur le moyen de paiement, le rush alors que le check in est à 16h et que nous sommes arrivés à 16h15. Nous avons demandé à ce même monsieur des savons et du papier toilette, qui ne sont jamais arrivés. Une fois demandé au jeune réceptionniste, c'était à la porte en 5 minutes. Forte insistance sur le paiement débit lors de check out au lieu de crédit. C'était malaisant, surtout que toutes les réservations sont avec Visa.

Bon,mais un peu de beurre sur nos rôties aurait été apprécié.Un sourire nous aurait plu.

Accueil plus froid lors de notre arrivée,et non à notre départ.On avait l’impression de déranger.On vérifiait tout pour s’assurer qu’on était propre et honnête (ne pas renverser le café,rapporter les verres etc).Pas d’assenceur pour les personnes âgées.On nous a facturé ,sans avertissement,des pourboires sur nos déjeuners inclus dans le forfait.Interdiction de fumer à l’intérieur (ce qui est normal),mais sur la terrasse extérieure cela m’a semblé un peu exagéré.Chambre très propre et confortable.