The Orient Star Resort Lumut vs Similar Hotels

Several complaints about room conditions and maintenance.

Rooms are described as comfortable, although some minor issues were noted.

Rooms are described as spacious with hot showers by some, but multiple complaints about poor mattresses, thin pillows, non-functioning or absent air conditioning and old sofas.

Mixed feedback; some rooms are described as small or missing essential features.

Some reviews mention cleanliness positively, while there are complaints about room cleanliness.

Most reviews mention clean rooms, but there are some concerns such as broken amenities.

Several guests report the house is clean and tidy, but others note issues like dirty cooking pans, missing dustpan, and worn/soiled mattresses and pillows causing discomfort.

Several reviews mention issues with cleanliness, including dirty rooms and a lack of attention to cleaning.

Convenient location near the jetty and shopping areas.

The hotel is well-located near shops, restaurants, and the jetty.

Located conveniently near Lumut and the ferry with excellent sea views and sunsets; some guests noted the parking area felt unsafe.

Multiple reviews praised the location as convenient, especially for accessing nearby amenities.

Friendly and helpful staff mentioned in several reviews.

Staff is consistently described as friendly and helpful.

Consistently praised: host Mr. KB described as very friendly, helpful, provided pickup from the bus station and attentive customer service.

Generally positive feedback regarding the helpfulness of the staff, but some complaints about the friendliness.

Comments about limited food choices and expensive breakfast.

Convenient access to nearby dining options is always noted.

No on-site F&B service reported; guests requested basic provisions (coffee/tea sachets) and noted lack of small supplies like toilet tissue.

No specific comments, but there are mentions of nearby dining options.

Amenities such as the pool received mixed reviews.

Some amenities were lacking, such as a refrigerator and basic toiletries.

Many missing or inadequate amenities: limited bottled water, no toiletries or shower cream, no Wi‑Fi in reports, kitchen not fully equipped, pool under maintenance and no iron provided.

Some amenities like the TV were criticized, although basic requirements were generally met.

Mixed feedback on value, with some feeling it did not meet expectations.

General sentiment suggests good value but fluctuations in amenities.

Mixed impressions: several guests call the price reasonable, while others feel it is not worth it given missing amenities and facility issues.

Average feelings about the price in relation to the quality of the hotel experience.