Hotel & Suites Mo Sak

Staff was attentive and room was clean. The restaurant was good

Hotel was under renovations and you found tools on every corner

Excelente, el personal muy amables y atentos, siempre estaban pendientes de cada detalle.

Todo estuvo excelente.

Un hotel bastante céntrico, personal muy amable, instalaciones limpias y agradables.

Todo estuvo muy bien durante mi estancia.

Todo muy bien

El wifi fallo mucho

La ubicación y el precio

El aire acondicionado no funciona bien

ausser der Lage nichts

Preis Leistung

Wir sind mit dem Nachtbus angekommen und konnten erst zum Termin einchecken, obwohl es sicher Vakanzen gegeben hätte

La atención

Limpieza, atención

Baño pequeño

Limpieza, personal, ubicacion y en general instalaciones

El a/c no está funcionando al 100%, el colchón podría estar mejor y almohadas

La ubicación está cerca de la estación de autobuses y el personal es muy amable

La limpieza, me salió una cucaracha nada más entrar y la colcha no tenía muy buen aspecto

I only spent here one night, but that was great,the room and bathroom were clean and spacious. it’s really close to the center, cafes and restaurants. The staff was helpful and kind, i enjoyed staying here.

None

Staff very kind and very nice.

This price jast a room, this hotel haven't restoran

no breakfast available when i checked out (5am)

the price was not the one booking gave me, but fair any ways

Worst place ever! I booked it again hoping to get other good beds. Unfortunately, I was place in a room with cockroaches and flies it the bathroom.

Bad staffs. They are completely rude! I don’t know why and how they get higher rating.

Nothing I like. I booked it again to see if they have better room than what I got. Unfortunately, I got the worst room. It stank lots of flies coming in from the bathroom window. Smells like dead animals full of flies. It’s noisy as I can hear people outside and cars too.

Everything

The location

Nothing

It was clean and in a good location.

Everything was ok until I brought some food from outside and wanted to eat in my room. I was told that they couldn't serve me anymore after I asked for some plates, spoons and forks. When I expressed my views on a hotel that charges 80CAD a night should have plates and glasses the receptionist out right told me that she can't serve me anymore and that they wouldn't extend my stay. Pathetic!

Excellent, nice place and clean

Siempre regresare al Hotel

Everything Staff was very helpful and very friendly. Not so far from city center. Very nice and quiet place.

Only thing is they don't speak English. But we didn't had any problems with it. We used Google translater and it was OK.

Spacious room, fabulous king bed with great linens and pillows. Large bathroom. Great AC, great location. Delicious little french inspired restaurant next door for breakfast. I had lost my phone charger and the gentleman on reception let me borrow the one from reception overnight. Very close to the town centre, the ADO bus station and collectivos that go to the Guatemalan border.

Far cheaper prices if you book directly with the property, which I'll do next time as this will become my regular hotel in Tapachula.

Very cozy, and glamorous, with balcony.

Location is a little unpractical.

Great value, big clean room, very central and helpful staff.

It doesny have a cafe or restaurant which isn’t usually an issue in a central hotel however it it is rainy season and it just buckets down.

central location. stayed here for 10 days in total.

Location and very central. Close to local bus routes and intercity bus stations.

The staff was great, they all are very kind and helpful. The rooms have a great space and the beds are good.

Bathrooms need a little bit of maintenance. Wifi didn't work in the rooms.

Friendly staff. Great value for the money.

comfortable, great staff , coffe shop and pastries, best in town

Fatal, íbamos a comprar una noche más y nos sacaron de hotel como a unos perros porque aún cuando ya se le había informado al supuesto gerente que nos quedaríamos una noche más y él aún así colocó las habitaciones como disponibles y no nos informaron nada yo baje a las 9am para tratar de que me ayudaran con el pago porque la tarjeta no se aparecía la compra y fue hay cuando me indicaron que no podíamos continuar en el hotel. El chico de la limpieza súmante amable pero la atención al cliente un ASCOOOOO…

The hotel is ok, expedia sucks. I submi th s complaint because my serervation was for 12/ 13/ 2021, not the 8. But expedia never got back to me.

Du bon service

Hotel barato y cómodo, excelentr atención.

Fue una excelente reservación. El hotel cumple en forma absoluta con todos los aspectos referentes a comodidades y servicio. El personal administrativo y de servicios son EXCELENTES...., en atención, amabilidades y prestancia para resolver mis necesidades o requerimientos. Una instalación con CERO ruidos.

Muy bien

La ubicación es excelente, muy amables, todo bien en la estadia

Hotel and rooms are updated and in great condition. Staff helpful and friendly. Convenient location near restaurants and all services.

Excellent place. very good service and cleaning.......

.uy buen hotel y atención . personal muy capacitado y atento. servicio y atención .

My room was immaculate, spacious and very affordable. Situated within blocks of the bus station for buses to Guatemala City, I really can't recommend Mo Sak more. Hospitality was great, too – even with a late check out and an early departure – I had no problems or complaints whatsoever!

Friendly and helpful staff. Clean rooms. Fairly quiet. WiFi worked as it should. Very close to an Oxxo store. An unexpected surprise.

Muy bonito limpio muy agradable personal ... Bonito lugar cómodo...

ES UN HOTEL CON EXCELENTE ATENCIÓN, LIMPIO, BUENAS CAMAS, RELATIVAMENTE REMODELADO, SU UBICACIÓN ES UN POCO INCOMODA CUANDO HAY QUE IR A LA PLAYA O SALIR DE LA CIUDAD HACIA ESA DIRECCIÓN, CONFLICTIVO EL TRANSITO EN EL CENTRO DE LA CIUDAD Y QUE HAY QUE ATRAVESAR.

La habitacion muy comoda, los servicios tambien, el baño muy bien, el personal muy amable

The hotel was very clean and very comfortable. The staff did not speak English but we're incredibly helpful and friendly! I would stay here again anytime!

Bonito, instalaciones buenas. las camas algo duras, en lo demas todo esta bien.

We stayed in this hotel for one night, as we traveled a day earlier than expected and our preferred hotel was not available. It was a very modest hotel with uncomfortable beds and pillows; only one sheet (very deteriorated and old) as cover, not a comforter or bed spread. It would had been ok, until the morning after we stayed there I read a review from a person who traveled a week earlier and said they found LICE in the beds and that the workers indicated that they do not wash the bed sheets to save water. I personally didn’t find anything on the bed but just the thought of it makes me queasy.

Good Hotel.....................................................

I would love to give this hotel a 4.5 star rating but a few snafu's prevent that rating. I made a reservation back in October, 2017 through Hotwire for a King Executive Suite. (The rates are very good by the way) At no place in the reservation did it say you must prepay to guarantee you get that type of room. When we arrived on March 29, 2018 they did not have our room. They said since it wasn't prepaid they couldn't guarantee the room. Had I known I would have prepaid. My husband is 6'4" and a simple double bed just barely works for us. The room itself was clean and spacious and had a refrigerator, extra since, fan and air conditioning. The staff was nice enough but could not accommodate our reservation. The other item that prevents a better rating is the transportation service to the airport. The description said they had transportation available and to simply let them know that you would need it and what time. This insinuates something like a complimentary shuttle. What it actually means is that they will call a taxi for you and you pay. I have no problem doing that but please make it clear that this is not free transportation provided by the hotel. I was disappointed overall but can not downgrade the rating too far as the hotel itself is nice for the price and has enclosed, locked parking. I felt very safe there.

Buen hotel, para llegar en plan de trabajo, en general el personal de recepción es muy amable !

Como siempre, es agradable la estancia en este lugar, todo excelente.

Personal Agradable, Está SERCA del centro: bancos, restaurante etc.

Muy bien, la ubicación del hotel excelente.

We chose the hotel because of the 24 hour desk and the restaurant. We assumed there would be a staff member who spoke English. We did not find a restaurant - we were led around the back street to have breakfast at a tiny cafe. There was no grocery & convenience store or coffee shop - there was access to black drip coffee but no milk to have in it, or anything else. There were a couple of packets of noodles on a shelf - was that the convenience store? One staff member knew a couple of words of English but no-one else.There was no airport shuttle - we were told to get a taxi. Ordering a taxi to get back to the airport by 4.00AM was difficult and we had to ask an interpreter from another activity to help us to make sure that it arrived. There was one pamphlet re local sightseeing but this was only in Spanish. The hotel definitely does not cater for English-speaking visitors - but the staff were very friendly. The photo on the website was not taken from the street entrance - it looks very different

第一に親切な従業員。市外への移動方法を丁寧に教えてくれて、とても助かりました。そして新しくて快適な客室。熱いシャワーは日本人には最高に嬉しい! このホテルのお陰で、体のコンディションを整える事が出来ました。

Muy agradable la estancia, habitaciones amplias, limpias y muy bien equipadas.

i checked in in about 5 minutes, and the staff was very accommodating, checkout was a breeze

We love the fact that this Hotel is walking distance to the Center of Tapachula where there are a lot of clothing and shoe stores at excellent prices, as well as some wonderful places to eat on the Central Plaza. The staff at Mo Sak has always been the greatest and make sure that you have a great experience. Any problem is quickly taken care of them. Wonderful people working there.

Cuando llegue a registrarme me dicen que me tienen que hacer un cargo adicional y yo le mostré que pague por las personas que estábamos ingresando pero me dicen que en la pagina donde hice mi reservación no es correcta la información que ellos muestran, después de hacer entender al joven que nos atendió que yo no pagaría mas porque había pagado por los que estábamos el joven muy amable soluciono el problema y al final nos dio un buen servicio.

Unless you are well-accustomed to tropical heat near the coast, opt for the aircon. Fan only makes for a sweaty and uncomfortable night.

Limpio, buena atención, estacionamiento dentro del hotel, buen servicio

The hotel is nice and has everything necessary to make your stay comfortable. Our first room had a funky smell. We reported it and were promptly given a different one. Our next room had a fridge but it wasn't plugged in and we where not able to use it since it took pretty long to cool (it also had a weird smell). I would stay here again