Hotel Piaro In Suites

I loved the location, near the Mio buses and many restaurants

Staff

Shower sometimes have hot water. Hot water dont work properly

The location was very good. The room have a kitchen and a small fridge it was very good.

Sometimes there is no hot water to shower. They have to put a better system so you have hot water all the times.

The cleaning is horrible, they use the same towel to clean everything and everything smells horrible. Also, they clean the bathroom in seconds, wiping away the dirty towels that are left to be changed. The bathroom is dirty and the shower doesn't clean at all. This hotel has a kitchen but the cleaning is so horrible that I wouldn't dare cook anything!!

Perfect location,close ti Ombanaco Medical center that was our priority

It was perfect for my long stay because my wife was hospitalized in Imabanaco clinic,just 2 blocks away. Fe Friendly staff,also assisted me with the laundry.

Excelente atención lo recomiendo

I enjoy the ease of communication and the attentiveness of its personnel. Phanor. Andres and the rest of the crew really know what customer service means. Thank you guys !!!

Had a nice stay!

Kitchen

Construction with lots of noice

Friendly staff and clean.

The power light fails every day Very uncomfortable situation

The staff was great

Everyone was very friendly and helpful. Gari was an outstanding caring person! Great stay. I will come back for sure!!!! Very convenient as I traveled to visit my mom in the hospital almost across the street!!

everything

all is good!

comfortable, clean and security in the room.

thank he location might not be the best because it’s surrounded by abandon buildings a lot of homeless. during the day it’s okay but at night I would be careful.

Stayed here for 10 days, it was a great experience. It was comfortable and close to what I needed. Gary in the front desk made the experience exceptional. His customer service skills are out of this world and beyond pleasing. Would definitely recommend.

the staff was great !!!!

very noisy !!!

The property is well maintained and assists with transportation to and from the airport.

very good staff. Especially miss Angela is very helpful.

The property is very modern and has a wonderful view of the three crosses as well as local parrots that can be easily seen from the balcony. Great staff!

Very clean place, amazing staff

I love the place, every one are really polite. Excellent service, I'm very grateful with amparo service

Small hotel yet neat and reasonably priced within walking distance of the stadium Pascual Guerrero.

Nice Rooms close to the Clinic which is was a mayor PLUS

First day they put me in a room next to a garage, dark and with no windows to outside. At night I could hear the garage door opening, awful noise! Next morning I asked to be moved to another room. It didn't happen until two days later. I was sent to 501 room, which was well illuminated and had a good view to the hills, however the toilet was broken. I reported the problem and asked to be moved, but they refused. The damage continued and the manager blamed me for throwing toilet paper into the bowl (and where else should I throw the paper?) then they called the plumber, who said "found" a shampoo lid inside the toilet. The manager (young woman) basically blamed me for thrown the lid into the cup! I was furious! However, two other hotel employees told me that the previous guests on that room were the ones who had clogged the toilet; meaning the hotel was aware of the damage but nobody did anything to help me. The toilet worked okay for 2 days but it clogged again. I spent a week reporting a problem! At the end the hotel left me a plunger (I guess for me to fix it!) I opted for use the bathroom somewhere else and even had to use the front desk’s restroom. This was unacceptable for a hotel. This hotel location is central but is not safe. The noise is unbearable, I heard ambulances all night and the building has very thin walls. You can hear everything, from people’s conversations, music, and even a blender they used next door. My stay was a complete nightmare!

Everything! experience was exceptional and unmatched service.

Nice place to stay, safe and comfortable.

I came to Cali to get married and to meet my fiance's family. I was a little skeptical because the price was very good and I wondered if it was under priced for a reason, but I can tell you that I now think this place is undervalued. I really felt like they were proud that I chose their hotel and the service and the courtesy of the staff was impressive and comforting. I will put them #1 on my list when I return for a visit to Cali.

i had good stay at the hotel. Breakfast is just coffe and an omlette and some kind of a bread The staff very helpfull and patiant

The rooms were modern. Enough kitchen appliances to cook meals if desired. The staff was incredible and there to answer any questions and make suggestions on what to do. It would help if more staff could speak a little more English.

They are thrives and they add on extra guest fees