Parque Panamericano
Parque Panamericano, Comuna 19, Cali, Sur, Colombia- Park
English
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About this hotel
Luxurious Accommodation with Prime Location
Outdoor Swimming Pool and Sauna
The Torca Hotel offers a refreshing outdoor swimming pool for guests to relax and unwind. Additionally, guests can indulge in a rejuvenating sauna experience, perfect for unwinding after a day of exploring the city.
Convenient Amenities and Services
From free private parking to airport transfers, the hotel ensures a hassle-free stay for all guests. Enjoy delicious meals at the on-site restaurant, sip on cocktails at the bar, and make use of the 24-hour front desk, room service, and complimentary WiFi throughout the property.
Comfortable Rooms with Modern Facilities
Each room at Torca Hotel is elegantly furnished with a flat-screen TV, air conditioning, and a private bathroom. Some rooms even feature a cozy patio for a tranquil outdoor retreat. With attentive staff and cozy amenities, Torca Hotel guarantees a memorable stay in Cali.
Book your stay at Torca Hotel now for an unforgettable experience!
Nearby Attractions
Parque Panamericano
Parque Panamericano, Calle 5B, Comuna 19, 760042 Cali, VAC, Colombia- Monument
Parque de San Fernando
Parque de San Fernando, Comuna 19, Cali, Sur, Colombia- Park
Parque El Templete
Parque El Templete, Comuna 19, Cali, Sur, Colombia- Park
Parque El Triangulo
Parque El Triangulo, Comuna 19, Cali, Sur, Colombia- Park
El Aguila
El Aguila, Carrera 38D, Comuna 19, 760042 Cali, VAC, Colombia- Memorial
Parque del Perro
Parque del Perro, Comuna 19, Cali, Sur, Colombia- Park
Parque de las Piedras
Parque de las Piedras, Comuna 19, Cali, Sur, Colombia- Park
Parque La Herradura
Parque La Herradura, Comuna 19, Cali, Sur, Colombia- Park
Parque Tequendama
Parque Tequendama, Comuna 19, Cali, Sur, Colombia- Park
Parque la Alameda
Parque la Alameda, Comuna 9, Cali, Sur, Colombia- Park
Parque Colseguros
Parque Colseguros, Comuna 19, Cali, Sur, Colombia- Park
Important Information
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 AM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Sauna
Breakfast in the room
Packed lunches
Spa/wellness center
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Parking garage
Shuttle service (additional charge)
Concierge service
Special diet menus - on request
Allergy-free room
Kid meals
Snack bar
Vending machine - drinks
Vending machine - snacks
Public Bath
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Steam room
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Walking tours
Breakfast takeaway containers
Key card access
Live music/performance
Themed dinner nights
Broadcast Live sport events
Happy hour
Room Types
Double Room
Up to 2 guests23 sqmDouble bed (131-150 cm wide)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a wardrobe, a tiled floor as well as pool views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
23 sqm
Pool View
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomPrivate entranceTile/marble floorWardrobe or closetHypoallergenicCleaning productsLinenUpper floors accessible by elevatorToilet paper
Executive Twin Room
Up to 2 guests2 Twin bed (90-99 cm wide)
2 Twin Beds
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-99 cm wide)
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningDeskPrivate bathroomWardrobe or closetToilet paperShampooDaily housekeepingFree WiFiRainfall showerheadBedsheets providedSoapToothbrush and toothpaste available
Triple Room
Up to 4 guests24 sqm3 Twin bed (90-130 cm wide)
Providing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with cable channels, a private entrance, a wardrobe, a tiled floor as well as an inner courtyard view. The unit offers 3 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
3 Twin bed (90-130 cm wide)
Room details
24 sqm
Courtyard View
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomPrivate entranceTile/marble floorWardrobe or closetHypoallergenicCleaning productsLinenUpper floors accessible by elevatorToilet paper
Executive Room
Up to 2 guestsDouble bed (131-150 cm wide)
1 Double Bed
Internet - Free WiFi
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningDeskPrivate bathroomWardrobe or closetToilet paperShampooDaily housekeepingFree WiFiRainfall showerheadBedsheets providedSoapToothbrush and toothpaste available
Standard Double Room
Up to 2 guests19 sqm2 Twin bed (90-130 cm wide)
This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
19 sqm
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomPrivate entranceTile/marble floorWardrobe or closetHypoallergenicCleaning productsLinenUpper floors accessible by elevatorToilet paper
Superior Double Room with Two Double Beds
Up to 4 guests23 sqm2 Double bed (131-150 cm wide)
This air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
23 sqm
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomPrivate entranceTile/marble floorWardrobe or closetHypoallergenicCleaning productsLinenUpper floors accessible by elevatorToilet paper
Superior King Room
Up to 2 guests23 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
23 sqm
In-room amenities
ShowerTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomPrivate entranceTile/marble floorWardrobe or closetHypoallergenicCleaning productsLinenUpper floors accessible by elevatorToilet paper
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(121 total)
Provider-sourced guest reviews.
10/10
Reviewed Mar 20, 2026Desayuno delicioso, excelente ubicación y súper limpio
10/10
Reviewed Mar 17, 2026Ubicacion cercana a todo
10/10
Reviewed Mar 17, 2026Tiene una muy buena ubicación, la cama es muy cómoda y es un buen desayuno. A2
5/10
Reviewed Mar 3, 2026Faltan artículos necesarios como un simple vaso de vidrio dentro de la hab, no habían insumos dentro del baño como shampoo o enjuague, no funcionó el aire acondicionado, no funcionó el agua caliente
9/10
Reviewed Feb 27, 2026La ubicación es buena, con facilidad para llegar a las avenidas y movilizarse por la ciudad. El personal fue muy atento y colaborador.
Nada
10/10
Reviewed Feb 25, 2026Tiene una muy buena ubicación, es limpio, cómodo y el personal es muy amable
9/10
Reviewed Feb 23, 2026Instalaciones nuevas, limpieza ok.
Personal de recepción no calificado
10/10
Reviewed Feb 13, 2026Todo
Nada
10/10
Reviewed Jan 29, 2026Todo, es cómodo, tiene piscina y el desayuno es espectacular… Su ubicación frente al estadio Pascual Guerrero
Nada
8/10
Reviewed Jan 29, 2026El servicio de cafetería es deficiente en variedad y tiempo
10/10
Reviewed Jan 29, 2026Todo, es cómodo, tiene piscina y el desayuno es espectacular… Su ubicación frente al estadio Pascual Guerrero
Nada
10/10
Reviewed Jan 28, 2026Tudo muito bom, !
10/10
Reviewed Jan 25, 2026Las zonas humedas
7/10
Reviewed Jan 21, 2026La habitación era muy cómoda en cuanto a la cama y no había ruido y estaba muy limpia, la atención del personal, la ubicación.
La piscina en la reserva dice que todos los días está disponible pero al llegar dijeron que los lunes no funciona. El desayuno algunos alimentos un poco ya pasados , no hay variedad y si las cosas se acaban te toca comer lo que quede.
10/10
Reviewed Jan 20, 2026Todo era justo lo que necesitaba, necesitaba algo cercano a la piscina Alberto Galindo
La cama podría tener un colchón más suave (un poco duro para mi gusto)
10/10
Reviewed Jan 20, 2026La ubicación es estratégica y la atención del personal fue muy buena.
Que no hay nevera en la habitación.
3/10
Reviewed Jan 19, 2026El desayuno estuvo muy bueno,.
la verdad no recomendaría el hotel, en frente nos robaron el espejo del carro... y la primera noche que nos quedamos nos retuvieron el carro en el parqueadero porque no les pidieron a los demás huéspedes las llaves de sus carros y nos dejaron atrapados, no pudimos hacer muchas cosas que teníamos planeadas. La ubicación cercana es muy mala, mucho habitante de calle y ladrón. Y mi hijo se enfermo, estamos seguros que la comida del menú del hotel le hizo daño, porque no comimos nada más aparte, solo comimos dentro del hotel. No lo recomiendo.
8/10
Reviewed Jan 19, 2026Buen desayuno, buena ubicación, el plato a la carta que pedí en el resturante estuvo muy rico.
Mi esposa le encanta comer filete de pechuga de pollo en cualquier presentación, entonces resulta que en el restaurante, ella pidió un pollo con salsa de naranja basado en el dato errado de la mesera quien le indico que efectivamente la receta incluye filete de pollo pero no fué asi, mi esposa tuvo que sacarle la grasa y la piel al pollo que le sirvieron, de todas maneras estuvo rico aunque mi esposa quedó un poco triste por que comió otra parte del pollo que no era filete de pechuga, la mesera pidió disculpas por la confusión pero quedamos un poco aburridos por esa situción, además no nos dió la posibilidad de cambiar el plato o descontar akgo de la factura por el error cometido, además nos cobraron el servicio o propina y no preguntaron si queriamos pagarlo.
10/10
Reviewed Jan 14, 2026atención recepción, limpieza, desayunos, muchas gracias
Todo muy 👍
9/10
Reviewed Jan 12, 2026Todo limpio y ordenado
Nada q comentar
8/10
Reviewed Jan 7, 2026El hotel ESTA super Bien ubicados lo recomiendo ampliamente cuando vayan algun concierto Al stadium es uno de Los mejores de la zona
la entrega de la hab fue Poco lenta pero del resto Bien
10/10
Reviewed Jan 5, 2026La ubicacion y las instalaciones perfectas, el desayuno estaba delicioso
10/10
Reviewed Jan 5, 2026Super Lage Ruhig
10/10
Reviewed Dec 29, 2025Ubicación del hotel, el desayuno y la comodidad de las camas. Las vistas espectaculares.
La falta de mampara en la ducha.
10/10
Reviewed Dec 24, 2025Cerca al Estadio y sitios turísticos
8/10
Reviewed Dec 16, 2025El desayuno estuvo bien, no bufet como ofrecía la publicación pero estuvo muy bien al gusto.
10/10
Reviewed Dec 14, 2025Limpieza y orden
No había variedad de desayuno
10/10
Reviewed Dec 14, 2025Las camas grandes y cómodas
9/10
Reviewed Nov 22, 2025La ubicación
9/10
Reviewed Nov 17, 2025I loved the warmth of the stuff. The room was clean and spacious. Breakfast was very good. The location is close to a lot of things. You can walk to restaurants and with a short taxi ride, you can see a lot of attractions.
The hot water was coming and going.
10/10
Reviewed Nov 17, 2025La cercanía a todo
8/10
Reviewed Nov 4, 2025El hotel cumple con lo que ofrece
La decoración de la habitación. Personalmente considero un poco inquietante dormir con un mural de un tiburón en la cabecera de la cama. Creo que esos murales en las habitaciones le restan al hotel
1/10
Reviewed Oct 31, 2025Day 1: our reservation was not in their system. We were told we could spend the first night there and then they would find us another hotel. The beds has plastic covers which made it super uncomfortable to sleep in. Day 2: we were moved to the worst hotel ever. We were asked to leave our key at the front desk and we were promised no one would come in; however, that was not the case. When we got back, room service was there even though it had been there less than an hour. The room service person gave us the key without even checking if we were the guests staying in that particular room. Day 3: we were told we could check in at 1pm, according to booking.com, we could check in at 2pm so we waited. We wanted until 3:30pm to be able to check in. 2.5hrs after the time we were given by the manager. We were charged for the first night twice because the hotel “did not have any communication with booking.com’ no reimbursement, horrible experience. I’ve been booking hotels with booking.com for over 10 years and this is the first time I experienced someone as bad as this.
Day 1: our reservation was not in their system. We were told we could spend the first night there and then they would find us another hotel. The beds has plastic covers which made it super uncomfortable to sleep in. Day 2: we were moved to the worst hotel ever. We were asked to leave our key at the front desk and we were promised no one would come in; however, that was not the case. When we got back, room service was there even though it had been there less than an hour. The room service person gave us the key without even checking if we were the guests staying in that particular room. Day 3: we were told we could check in at 1pm, according to booking.com, we could check in at 2pm so we waited. We wanted until 3:30pm to be able to check in. 2.5hrs after the time we were given by the manager. We were charged for the first night twice because the hotel “did not have any communication with booking.com’ no reimbursement, horrible experience.
8/10
Reviewed Oct 28, 2025Buenas habitaciones, aseadas, buen desayuno.
1/10
Reviewed Oct 28, 2025Nada Nisiquiera pude entrar Porque están tan lleno Por cuestiones de un concierto Fue terrible
No había parqueadero No contestan el celular para hacer reserva de parqueadero
10/10
Reviewed Oct 22, 2025El hotel cumple con las expectativas
9/10
Reviewed Oct 16, 2025La ubicación es muy buena, cerca del estadio, de la calle 5, y la atención fue maravillosa. Los desayunos fueron muy ricos, tipo buffet, muy completos.
8/10
Reviewed Oct 14, 2025La comida las instalaciones
El baño tiene una lona debería haber una división
8/10
Reviewed Oct 13, 2025Atención y ayuda de las chicas de recepción; estamos muy agradecidos con el early chekin. Ubicación en buen sector y facilidad de transporte. A unos 15 minutos de los principales atractivos turísticos Muy buena calidad de toallas y ropa de cama
Muy deficiente la señal tanto del wifi como del operador móvil (claro) La segunda habitación que es donde se alojaron mis hijos tenía la ventana tapada con icopor así que ni vista ni iluminación natural (202). El restaurante tiene personal muy amable pero el servicio de salida de platos es bastante demorado Podría tener mejor señal de TV con canales más variados ( películas, intereses, etc.); solo hay canales nacionales y regionales
10/10
Reviewed Sep 30, 2025Muy limpio, zonas sociales adecuadas y buena ubicación
8/10
Reviewed Sep 16, 2025La ubicación, la atención, la comodidad
No tenía jabón la habitación, tenía solo champú líquido.
5/10
Reviewed Sep 1, 2025La piscina
El aire acondicionado sonaba muy duro y las camas no eran tan cómodas
8/10
Reviewed Aug 27, 2025La amabilidad del personal
Que no tenían aguas en las habitaciones ni restaurante para cuando uno llegue tarde
1/10
Reviewed Aug 13, 2025Pésima experiencia, he utilizado booking en el pasado para varios alojamientos y es la primera vez que me sucede que me cobran dos veces, tengo claro que no volveré a hospedarme en este hotel por su pésimo servicio y mucho menos a reservar por booking, nunca más
Pésima experiencia, he utilizado booking en el pasado para varios alojamientos y es la primera vez que me sucede que me cobran dos veces, tengo claro que no volveré a hospedarme en este hotel por su pésimo servicio y mucho menos a reservar por booking, nunca más
7/10
Reviewed Aug 4, 2025Limpieza
Variedad en los desayunos
8/10
Reviewed Jul 30, 2025La ubicación es estratégica para moverte a distintos lugares de la ciudad. La comodidad de las camas y la limpieza siempre fueron inmejorables. En recepción siempre fueron muy serviciales y estuvieron prestos a ayudarnos con cualquier necesidad.
Se escuchaba mucho ruido exterior del pasillo, de otras habitaciones e incluso de reparaciones que estaban haciendo en el hotel.
2/10
Reviewed Jul 28, 2025The food
It wasn’t what they told us is was going to be,the attention from the staff was very poor, the WiFi was very poor, it wasn’t available in every part of the hotel, at the first day I has to call to the reception so they can give me some toilet paper because the dispenser was not well placed, they had water dispenser but it was most of the time empty,
9/10
Reviewed Mar 11, 2025Lovely big, comfortable bed. Bedroom very spacious, as was bathroom. Great location. Staff very helpful.good breakfast.
N/A
8/10
Reviewed Mar 4, 2025The only thing I can say I wasn't pleased with, was the fact that for the first two days there was no television service and not much alternative was given by the hotel. Also, I was there with my 94-year-old grandmother and the hotel didn't seem to have handicap accessibility in the room bathroom. Other than that everything was great.
6/10
Reviewed Feb 26, 2025No hot water Parking limited to few vehicles
7/10
Reviewed Feb 10, 2025Normal
Solo había un canal TV
7/10
Reviewed Jan 17, 2025The staff were very good and the property was clean!
It was almost impossible to find and use electric sockets by the bed as they were hidden by the headboard! There were no bedside lights! The bar and restaurant was not open over the weekend and the hotel was extremely noisy at times with various activities going on and very inconsiderate guests!
1/10
Reviewed Jan 7, 2025Rude personal, breakfast is always the same, the guy in the reception with tattoos has an awful attitude never help us with anything we asked or answer our questions.
10/10
Reviewed Jan 1, 2025.
2/10
Reviewed Nov 24, 2024HORRIBLE! BEWARE! The worst customer service and disrespect for customers with terrible accommodations. I don't even know where to begin with this nightmare of a hotel. This review could go on for pages with all the things that went wrong. I stayed there 7 nights on business. I did not select the hotel. The group that was hosting the training had pre-paid for the group. I should have know from check-in this would be a nightmare. We had reserved months ago and were clear we needed a king bed. When we arrived, the young girl at the desk said there was no king bed. She didn't even attempt to try and help us. An older woman worker heard us discussing the issue and told the young girl it was possible. She then told her how to move things around. This was the beginning of a long line of lazy workers who have NO TRAINING IN CUSTOMER SERVICE. They are RUDE and DISRESPECTFUL. The breakfast in the morning was exactly the same every morning and it was less than appetizing. Breakfast was till 930 every morning. I arrived at 840am on two occasions and they were basically out of food and refused to bring more. The rooms were clean. I will give them that. But the beds were hard. They provide no basic, complementary toiletries. The outlet in the bathroom was broken and when I called for maintenance the worker said the outlet was on order and could only give me an extension cord. There was one towel on one day and when I called for another towel the young girl at the front desk gave me a hard time about getting another towel. And the supplies at the hotel were low. There were only a few irons at the hotel. We had trouble getting one. We finally got one and then the next morning we were woken up at 530am to get the iron back because another guest needed it. WHO DOES THAT!! The pool was closed almost the entire time we were there. There was a lounge area/work area by the pool but every time I went to go work there, the employees were there eating and relaxing as if it was an employee lounge. This is clearly a management issue with the hotel and a lack of training for what are mostly very young employees. The worst night was our last night. We arrived from an excursion to find loud music at the hotel and many drunk and rowdy people coming in and out the hotel. When we asked when the event would be over they said 2am. Our room was on the 5th floor right below the party area and we got no sleep with the live band, dancing, and noise. Many of us complained and they said it was the hotel owners party and there was nothing they could do. Can you believe that?!! The hotel owner was inconveniencing his own guests for his personal pleasure. Clearly, the issues with this hotel start from the top with a lack of care and concern for guest and their comfort and safety. In all fairness, I will give a few pros. The hotel is in a decent location (though it can be very noisy if there is a game as it is right across the street from the soccer stadium). The rooftop bar is really nice with a great view of the city and the food there is good. I would NEVER come to this hotel again even if you paid me. Save yourself the sleepless nights and being the victims of poor customer service. If I could give the ZERO stars I would.
4/10
Reviewed Nov 16, 2024Lots of noise at every hour !!!!
8/10
Reviewed Jul 22, 2024Is clean
No respetaron la reserva y nos enviaron al hotel del frente
6/10
Reviewed Jun 16, 2024En general la estadia estuvo bien sin embargo a la tarifa que pague por hoteles.com me cobraron los impuestos adicionales y no cumplio hotele.com con el aviso de impuestos incluidos y durante toda la estancia solo me dejaron 1 toalla cuando estabamos hospedados 2 personas.
10/10
Reviewed Jun 9, 2024Muy buena ubicación para el objetivo de mi viaje.
10/10
Reviewed Apr 16, 2024Everything
N/A
10/10
Reviewed Apr 11, 2024Everything!
N/A
2/10
Reviewed Mar 24, 2024Cobraron impuestos, cuando la reserva tenía impuestos pagos y no han devuelto el dinero
10/10
Reviewed Feb 22, 2024Reception was warm. Room was great. Bathrooms were nice and shower was amazing. Room service was on point. Free shuttle to airport on demand. I'd stay again.
6/10
Reviewed Jan 30, 2024A nivel general la parte operativa del hotel bien. Sin embargo resultaron deshonestos con el cobro de la tarifa, pues allá terminaron cobrando valores adicionales supuestamente por IVA, y eso en la página no está estipulado. Así que me siento engañado por la tarifa que manifiestan en la página vs la tarifa que cobran, eso daña la imagen del hotel.
2/10
Reviewed Nov 16, 2023Hotel guests change without notifying them, the accommodations are not the same, the quality and service is not the same, they over sell stays for groups
6/10
Reviewed Aug 30, 2023Friendly staff
Lot of noice
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Great location
- •Friendly staff
- •Comfortable breakfast
Areas to consider
- •Booking and reservation issues
- •Concerns with cleanliness
Cleanliness
7.39/10There were some concerns about cleanliness in the reviews, particularly with the room service not adhering to privacy.
Service
8.36/10General positive sentiment about the warmth of the staff, though some issues noted.
Location
8.9/10The hotel is praised for its excellent location, close to attractions and restaurants.
Room Quality
7.35/10Some guests mentioned uncomfortable beds and decoration issues, affecting the overall room quality.
Amenities
8.38/10Positive remarks about the amenities provided, though some wished for improvements.
Value for Money
7.84/10Generally considered good value, but some guests felt shortchanged due to booking issues.
Food and Beverage
7.89/10Breakfast received good reviews with ample quality but some inconsistencies mentioned.
Overall Experience
7.86/10Overall, the experience varied with some notable issues, but positive aspects were recognized.