Smartflats City - Royal vs Similar Hotels

Some rooms were described as old or in need of updates, affecting overall perception.

Negative feedback about room conditions and lack of windows.

Mixed: rooms described as basic, small and cosy but practical; criticisms include small size, uncomfortable beds for some, old furnishings and noisy rooms in places (thin floors/walls).

Some reviews mentioned maintenance issues, hinting at cleanliness concerns.

Multiple reviews mentioned cleanliness issues, including mold and odors.

Generally praised for clean rooms by multiple guests, but a few reports mention old/ripped towels, a feeling of some areas not fully clean and inconsistent housekeeping (e.g., missed room cleaning, noisy early corridor cleaning).

Frequent mentions of the hotel's convenient location near the metro and city center.

Positive sentiment regarding the location's convenience.

Very strong: multiple comments calling the location fantastic/ideal, very close to metro/tram and within walking distance of restaurants and cafes; central for visits to Brussels.

Multiple reviews highlighted the helpfulness and friendliness of the staff.

Some positive feedback about service, but also mentions of rude staff.

Consistently praised: many reviews highlight very friendly, helpful and welcoming staff and recommend the hotel largely because of the reception/team's assistance.

Mixed feelings about breakfast quality and variety, impacting the overall food experience.

Positive reviews of breakfast and general food quality.

Breakfast received positive mentions (varied and good quality for several guests); not a frequent focus in most reviews but where mentioned it was satisfactory.

Facilities seemed limited, with some complaints about the lack of elevators and outdated offerings.

Limited amenities and issues with existing ones like the pool.

Some shortcomings noted: lack of air conditioning in many rooms (fans used), occasional issues with AC control, slow/unstable Wi‑Fi; positives include vintage decor and a pleasant common area/garden.

Guests found good value relative to the location, despite some drawbacks.

Some see the value, but overall sentiment leans negative considering the issues.

Generally seen as good value by several guests (explicitly called exceptional value), though a minority felt it was not worth the price; overall perception leans positive due to location and service.