The Tollgate Hotel

Comodidade

Muito difícil de encontrar, nunca contactaram comigo!

Good service and excellent smoked salmon and scrambled egg for breakfast

No one available at reception at Tollgate to greet us on arrival ! We were not told that we would have to go to the Castle Hotel for our food when we booked

Location is great, lovely little village with nice walks. Sister hotel is the castle which is fab, we went there fore breakfast. The staff were very lovely. We went to a wedding reception at the castle and it was great. We also had lunch there which was very nice.

No reception at the property at the moment due to renovation, we had to go up the road to the castle. There wasn’t enough notice at the hotel, only 1 on 1 door. Nothing on the door that says reception which is where we looked first. The bedroom was dates but adequate.

Room was nice but not on the site of the pub providing food

Having to drive to the sister pub for meals.

Clean and comfortable

Hard to find as check in was elsewhere

The hotel was, in effect, closed for a major refurbishment but we had a room in one of the blocks but had to use a local pub for meals etc. The room was beautifully appointed and very clean and comfortable.

The downsides of the room is that the water was not very hot and thr toilet flush was poor. Also the television woukd only receive BBC channelsc1 & 2 and ITV.

Parking

Hotel is shut up and a being refurbished. Accommodation is opposite at Westgate which has a small notice saying go down road to Castle Inn Hotel to book in. Advert says room is 'air conditioning'. Not correct only a fan supplied. Cold water tap gave only luke warm, so concerned not potable. Requested and given a bottle of drinking water. Not until the third day did the water temperature improved.

Friendly.

Menu.

Breakfast was at the Castle Hotel due to refurbishments and was excellent

Nothing This place should not be open it is in a state of refurbishment

It closed… I was charged £134 to stay in a derelict closed hotel. I was worried the other people staying were the workman and not guest

Large rooms, nicely set up

The check in was a bit confusing, should have had more info sent to us beforehand.

Comfortable spacious room. Good food, all fresh. Helpful staff lady called Carrie (?). The property has great potential and will no doubt be good, in time. However, its current situation detracted from the experience.

Staying in a building site, complete with scaffolding, whilst the old hotel undergoes renovation. Poor signage. Having to walk several hundred yards to sister hotel for all food and drink. Teething troubles with room, which were sorted after two days.

La camera era spaziosa e pulita

Parte della struttura era in fase di ristrutturazione, abbiamo dormito lì ma fatto colazione in un'altra struttura lì vicino, se lo avessi saputo non avrei prenotato sicuramente

This was the last available and affordable hotel in Brighton area for a night after a quite busy gig. We arrived late in the night but did not have any issues getting the keys. The rooms were cute and comfy. Breakfast was very decent.

I loved the staff, village and breakfast.

The bedding was scratchy pillows uncomfortable and bedroom noisy on a busy road

It was a convenient location for goodwood & there was a free carpark

It is advertised with air-conditioning but this is a lie, there is not. The room was stifling! The furniture is dark & old fashioned. It is being renovated & there was scaffolding outside our bedroom window. The windows only opened an inch so it was like an oven, very uncomfortable for sleeping. Its advertised as an executive room?The televisions didn't work. The coffee machine didn't work. There were missing bulbs in the light fitment so it was dark & dingy. It was very expensive for the quality of the room & when I complained that I had paid more for an air-conditioned room which didn't have air-conditioning i was offered nothing from the hotel & booking.com gave me £20 back, I paid £178 for 1 night in a 30°++ hot stuffy room, we hardly slept. I specifically booked this hotel because it said it had air-conditioning & the hotel is still being advertised with air-conditioning even though I've told booking.com that its being mis-sold. I could've booked something much cheaper but chose this hotel because of the heatwave. Very disappointed I wasn't compensated properly 😕 The size of the room was big & could be nice with modern furnishings, white paint & bulbs in the light fitment & of course air-conditioning as advertised.

The room was acceptable. The bathroom was excellent! There was a fridge and complementary water, which was a nice touch and hot chocolate, as opposed to just tea and coffee

I couldn't sample the breakfast , as it doesn't start early enough... plus a member of staff hadn't turned up on time. If people are here on business...breakfast needs to start earlier than 7am on a week day, as you are in the middle of nowhere. The Room was a bit 'Chintzy'. Lots of dated dark wood furniture. There were no USB plug sockets for charging phones etc.... not an expensive fix. Too many those silly cushions on the bed, that you always have to take off and dump somewhere.

Quiet village location, good parking and comfortable room with ensuite but the instructions for guests were meagre - not explaining the aircon nor how to use the coffee-machine, and no instant coffee as an alternative.

The breakfast food-quality was not very good at the sister-hotel (Castle Inn Hotel), nearby, where we had to go, as the Tollgate was refurbishing its dining facilities. They had 'run out' of marmalade and all the bread for toasting was 'papery', though the brewed coffee was very good.

The staff were friendly Bramber is a very pretty village

When we arrived the Tollgate Hotel was all closed, covered in scaffolding with no signage. We wandered around in the blazing heat with our suitcases ending up at the Castle Inn. They reassured us that it was open and we had to walk back in the heat with cases. Some of the rooms were in fact open in a separate building but all felt a bit odd. Our window barely opened due to the scaffolding. There was no milk for tea. The shower was cold. Breakfast was back at the Castle Inn and the kitchen appeared overwhelmed- we waited an hour for our cooked breakfast and it was dry and not very good. As breakfast had taken so long we asked if our checkout time could be extended and was told we would be charged an extra £20! The staff were doing their best but this stay was NOT worth £145. Perhaps when all the refurbishment is finished it will be a good place to stay

Booked into the Tollgate and I looks totally run down. They then transferred to the Castle Inn hotel. No apologies, I had paid for an upgrade and nobody was particularly interested so I ended up in a very small room

Everything

Geography

Staff pleasant, although service mixed. Room was clean, decent size with table and chairs. Food good. Free parking. There really is nothing else good to say ☹️

Description said there was air conditioning- there was not any in our baking hot room - I complained and was offered a fan which never arrived. As there was no air conditioning we had to have the windows open through the night and the road although it looks quiet is surprisingly noisy. The shower got dangerously hot really quickly even when turned down to the coldest setting. The toilet didn’t flush properly. The code pad to get through the main door is temperamental- had to try 5 times to get it to work (other people staying there also had issues with it). Very poor value for money. No decaf options provided in the room and the cups don’t fit under the coffee machine

Location in pretty village. Quiet and convenient for access to other places to visit. All staff were friendly and obliging. Breakfast main meals good and attractively served. My suite was spacious and although slightly jaded, very comfortable and had nice big bath.

The new management are in process of refurbishing and redesigning so reception and dining areas are at their other property a short walk away. Ok in fine weather..obviously a temporary measure. Breakfasts mainly good and tasty but sundries were a little sparse.

Location was great and it was incredibly peaceful. Comfy bed.

The building is going through some renovations which it needs and once the place has been updated then it will be amazing. At the moment it just feels too much like a hostel rather than hotel.

arrived to find hotel surrounded by scaffolding and closed.found a builder and asked him what to do.he said go down to the castle hotel and ask there.there was no message on the main closed door,i thought we had been scammed.went down to the castle and was taken back up the road and was told that some of the hotel was open and he gave us a number for entry and was given a room.breakfast was at the castle ,so walk back down the road.breakfast was pretty poor and not well cooked.bread was too large for the toaster but was told to do half at a time..

Very large quiet and confortable room and loads of parking space. Room was also nice and cool for such a hot weekend.

Breakfast took ages as they were understaffed on a busy bank hol... but it was good when it eventually came. (Breakfast was at the Castle inn as there were renovations underway at the Tollgate)

i think the rating at the time i've booked was lower than it should have been, but probably because they were going through a change of management. The place is wonderful, it has everything we needed, it is clean and the new staff was very friendly

nothing really, only one eletrcical socket in our room was not well attached to the wall

Great room, friendly staff, lovely food.

Nothing.

I have contacted Tollgate so have Booking.com and no one has replied. I have a full report sent to Tollgate Hotel but this is summarised below. I have photographic evidence of all mentioned below. Room smelt of split milk. Windows had to be kept open all the time. Staff are not on sight 24 hours or at book in. Could not speak to anyone face to face about issues. No TV as it would not connect to Wi-Fi or normal ariel. Room not serviced after first night even though sign taken off door and put back on tray in the room with dirty mugs. The sofas where dusty and dirty. Cob webs and spiders in the room. Lights bulbs out of action, 4 in total. This includes a cracked light in the bathroom. The shower had a screw as the lever for the temperature adjuster. Also when filling the bath the water squirted upwards against the tiles when filling the bath. The mattress topper was too small for the bed. I had to plug in the fridge on arrival but was loath to touch the plug afterwards as the outer shell was broken for fear of electrocution. The Wi-Fi kept dropping in and out depending what part of the room you were stood in. As 3G was then the signal stretch it was difficult to use our mobile phones. Bath mat provided as a hand towel. Bath tap squirted up at the tiles not in the bath. Room advertised for supplies also shown as locked so could not get replacement coffees and room not serviced. The whole stay was not what I paid. What was advertised was not provided for. The room was well below was was expected. I have requested a full refund of £227.29 but Booking.com and myself and had no reply from The Tollgate Hotel.

Unable to stay - nothing

The rooms were booked for my husband and his elderly father. On arrival they were dirty and not usable, beds not changed, towels not changed, no toilet roll, no facilities to make a drink, TV not working, no staff on site to assist (remote check in). They left and found alternative accommodation in Horsham but my father in law was very tired by the time they were able to get settled. We had found out the day before that the hotel was due to close for good on the day of planned check out, and had we known this prior to payment would have cancelled. The hotel were aware that an elderly person was staying so disappointed that they didn't inform of us of the issues they were obviously having. We have been refunded but very poor experience.

Good value, quiet and comfortable with ample free parking. Nicely cooked breakfast.

Lack of staff for check-in at night. Minor issue

Mooi gelegen aan de jachthaven, ruime parkeergelegenheid, riante kamer met comfortabel bed en modern sanitair met ligbad. Het restaurant biedt een heerlijk ontbijt, evenals een uitgebreid menu voor het diner. Op loopafstand van The Historic Dockyard.

n.v.t.

We had a lovely time

Room was large and very comfortable although my wife said that it was slightly dust and could have been cleaned more intensively. Bed was excellent and the bathroom was very good.

Cleanliness of the room could have been improved however, it was acceptable for our stay.

The breakfast, and a long and interesting conversation with the proprietor.

When we arrived in the village, we found it very difficult to find the hotel. We stopped in the centre of the village, but with no sign of the hotel. We rang the phone no given, but spoke to a woman who did not appear to know here the hotel was, or how we could find it. Meanwhile, my wife drove about half a mile along the road, and finally found the hotel. But it was only when she turned round and started to return , that she saw the Tollgate Hotel sign, which faces east. But we were approaching from the west! So we were delayed at least 30 minutes in arriving at the Hotel, and when we rang, the woman we spoke to was quite unable to tell us how to find the hotel!

Filthy.

The staff were very friendly and helpful. The room was a decent size and comfortable.

The place was rather empty and there was nowhere to eat in the hotel in the evening which was a problem as Bramber is a small place. Parts of the hotel looked a little tired.

The hotel itself was comfortable and clean. Parking was easy and the breakfast was very pleasant. We also liked the concept of the online check in and sharing of codes.

Our arrival was a bit of a disaster. We'd been sent to wrong room information and so when we let ourselves in the rooms were not clean, in fact they were in part of the hotel that is supposed to be closed. We had to call someone to help us but there was a further error even after they moved us to the correct part of the hotel as an hour after settling someone else let them into our son's room. Very little by way of an apology was offered which was frustrating given the situation.

The breakfast was good

It was dirty, cold and no staff on desk

Avoid. I booked two single occupancy rooms for one night via Booking.com for my husband and his 93 year old father, to allow them to stay an extra day near family following a family wedding. They arrived to find rooms not cleaned, dirty towels, bedding not changed, no toilet roll, no drink making facilties, no reception (automated check in).  They had to find somewhere else to stay in Horsham which was less convenient. The reviews on Booking.com were reasonable, but having seen the more recent reviews on Tripadvisor we would have cancelled. I have reported to Booking.com and credit card company to obtain reimbursement. Friends local to the area told us on the day before the stay that this place was closing for good on 06/10/25, but by that time advance payment had been made.

Large room.

No hot water, unsafe as the doors were left open (I couldn’t close them), light bulbs not working, bathroom not clean.

Good breakfast. Comfortable room with pleasant view of the village

No staff available when I arrived. Problem with bathroom sink. Also needs some car charging spaces.

No contacts for problems or emergencies. Poor entrance lighting , dark passages and trying to operate room pass key pad in the dark. Hot water was not available, so unable to shower. Plug in sink did not hold the tepid water. Tea, coffee tray never restocked. No TV Reception. When a way from the accommodation rang hotel and was told signal is poor because of location. No internet connection. Mobile phone signal very very week and would not be of help in an emergency as no land line available NO STAFF for advice and no hotel information or instructions in room. Where are Health and safety? This hotel is an accident waiting to happen

Goed ontbijt

Hotel staat op het punt gesloten te worden. Niet schoon, te weinig personeel etc.

Room was good and was clean, spacious and comfortable

Breakfast was OK but the cooked breakfast could have bee better, The waitress found it hard to communicate in English. It was edible, therefore not complaining

The location

It was all dark, no lights on in the entrance when we arrived, no staff, no bar open, the rooms were dated and basic and not how shown on marketing photos with no hand soap or shower gel. It was clean for most of it but dirty sheets from a previous guest were left in my room along with cleaning products. One of our friends rooms was very poor and basic and quite frankly none were worth the price. Breakfast wasn’t good either. Hard poached eggs, watery scrambled eggs, rude staff who were very abrupt.

Comfortable quiet good breakfast

TV did not work Problems with WiFi

The room was a big size, the bathroom had been recently been refurbished and had a very big spa bath and walk in shower which were both lovely, especially after a day spent standing in the cold. Most doors had the key code, so we only saw one member of staff at breakfast, but the breakfast was well cooked and very tasty and quick. Parking was plenty and we walked to Bramber castle int he morning which is over the road.

The rest of the hotel is a little tired, but I would book again if in the area.

Quiet. Easy parking. Digital Checking in went smoothly despite being unmanned. Good access to coast and Arundle Castle. Comfy wide double bed. Clean walk-in shower. Unmanned but easy access advice by manned phone.

Shower waste was blocked so water in tray rose and lapped over. It seemed casual if front door was left open or not if you returned late.

Good location

No one on reception Awful greasy and time expired breakfast No room cleaning service Awful bathroom arrangement. Modern but not user friendly With no bath

Convenient

Front door was stuck permanently unlocked

Camera ampia e in ordine

Nice modern room, with comfortable bed. Breakfast was good. Inexpensive Good car parking

Unstaffed, other than breakfast. TV didn't work Complementary WIFI but nowhere was password given or displayed. Couldn't log in. Zero mobile phone reception Toilet was not clean No hand soap in bathroom, just shower gell and shampoo in shower. E-mail sent to check out, but couldn't recieve it due to no mobile connection and no WiFi. Difficult to locate at night. Hotel sign not illuminated from road. Drove past it once.

After multiple stays at this hotel over the past 7 years, we were very disappointed with our 4 night September stay in an Executive Room and we will never return. Over the years we have seen a steady decline, however, as we always found the place welcoming, friendly staff, with good food and clean rooms plus great location and good prices we continued to book. This stay, however, was a catalogue of problems that started on arrival. 1. We booked and paid for an early check in but the keypad wouldn't allow us access. As there is no longer a staffed reception (very bad idea) we managed to find a cleaner to let us in and she did say this was a problem with early check ins. 2. Once in the room we entered the bathroom to find NO towels had been provided. Plus no bin liner. Fortunately we were able to find the cleaner who did go and get us some towels. 3. The safe was already closed so we couldn't use it and despite informing the cleaner when she brought the towels nothing was done for the entire stay. 4. I decided to have a quick shower before going out but found loads of hair stuck to the wall and a very low pressure shower. The non stick mat that was provided was dirty and frayed at the edges so not pleasant to use. 5. When we returned in the evening we found the entrance very dark and uninviting. 6. We couldn't access the complimentary WiFi as didn't have the code and neither of us had good mobile reception to be able to search for it online. We did look at the notice boards in reception but couldn't see it and it didn't appear on any emailed booking communications. I later found it the following day when away from the hotel grounds where we has mobile reception. 7. Breakfast. It was like 'Fawlty Towers' on the first day. Even though we arrived very early, there were already lots of guests in the breakfast room and the only member of staff didn't welcome us nor explain where things were. The buffet selection was poor and most had run out, the coffee jug was empty, the water urn for tea was empty too. Obviously we asked for these to be refilled as did other guests multiple times but it took ages and when I repeatedly asked for a clean cup it eventually was slammed down on the table with no apology. The member of staff didn't look like he knew what he was doing and kept dropping cutlery on the floor and left it there. Everything was very chaotic. On previous visits I have really enjoyed the breakfasts especially the omelets but this time mine arrived badly presented and much smaller and not nearly as tasty. My husband's Full English which has always been really good was very poor too. Subsequent breakfasts were better, probably as there were less guests and a different member of staff. 8. TV in room - couldn't watch it as reception was so poor it constantly buffered and froze. 9. Price - the prices have increased significantly. Summary. We are very disappointed as the hotel is in a lovely location near to beautiful countryside and river and perfect as a base for us to visit family along the south coast. We were heartened to read on the website that the restaurant and bar are soon to be refurbished but there are no signs of any work. Sadly, we cannot see this hotel surviving unless some drastic measures are taken urgently. Although run down the main problems are no welcome, no reception staff and poor cleaning. (examples - on entering the main door there is a large plant pot with a lot of cigarette butts chucked in but his wasn't emptied during our stay, reception was dark and uninviting and the first impression on arriving at the hotel was very disappointing with untidy planting and unkempt appearance. I would not recommend staying at this hotel

Location

Our room was not prepared. No phone signal, nobody on site, took over an a hour to get sorted after numerous phone calls. Finally moved to a spare room. Dread to think if we had arrived late at night

Nothing went well so there's nothing to say here.

This hotel should not be on Booking.com. It is awful and frankly unsafe as no-one is there and no-one answers the emergency call telephone. Firstly the online check-in was not working so we couldn’t check-in in advance. We were informed that the hotel knows their system is temperamental and that someone would be at reception to check us in. When we arrived, no one was at reception. The night porter didn't answer the phone. The emergency number was unanswered. We therefore could not access our room. There's also very poor mobile phone signal at the hotel so it's difficult to try again to online check-in. We had booked a twin room, but were given a double - certainly not great when travelling with a colleague. We were on a cycling trip and had been told the hotel would provide secure bike storage - this was not the case and was not provided. Awful hotel - more of a hostel. No-one is there so no-one to help you, or to complain to. This hotel should not be on Booking.com

Hot water, spacious, good location

Very run down and tired. Almost empty. Very dirty shower door seal. TV did not work. Breakfast was awful. Really cheap cash and carry ingredients. We did not risk a cooked breakfast having seen a recent review of the meat being off. Discovered the hotel is about to close down as it’s up for sale on Right Move.

Position Helpful friendly staff

Digital booking in Whole place felt tired and run down Initial room offered was unprepared and dirty and replacement one had no lights Poor breakfast Appeared to be run on a shoestring

Nothing.

Shower was blocked so couldn't use it. Internet didn't work. Room not cleaned properly, dirty cups and spoon. Stains on mattress. No coffee at breakfast couldn't find any staff. Whole place is run down.

The room was comfortable The guy who served breakfast was nice

A post apocalyptic nightmare. The check in is online using possibly the most unfriendly form ever. You're given a door code but when you arrive all the outside doors are unsecured. You wander the reception using your torch because what lights there are, are incredibly dim. Reception has been abandoned, the coffee shop, restaurant and bar are all ready for guests but are empty and dark. You expect a zombie to leap out any moment but all you have to defend yourself is your phone. Instructions are on a laminated card on the reception desk. Crossing to the separate block where your room is, the door hangs ominously open. You wander the hallway looking for your room in the half light. When you find it you punch in your code and enter. The room looks ok , to be fair, but when you put the TV on there is no signal. Seriously, this is the most unwelcoming hotel ever. I phoned about the TV but the duty manager couldn't be bothered to come out. Reception in the morning was staffed but my request for a fix on the TV was pretty much ignored. Breakfast was...ok. my room was serviced but the contents of the bathroom bin was dumped outside my door (see picture). No supplies were topped up. This place is about making as much money as possible by providing as little service and cutting as many corners as possible. Avoid

It was functional

No staff, shower was very poor

Great comfortable bed and lovely village

Tv reception was non existent

Comfortable room, quiet, near location i wanted to be.

No staff, no bar or facilities

Good bathroom, clearly refurbished

No staff around, don't like online check in. The TV in the room was not connected, could turn it on but nothing to view. Dated furniture.

Good size room and nice breakfast

No real complaints

Location. Car park near room. Comfortable bed Spacious room.

No reception 3 attempts to locate room and get lights to work. No restaurant. Shower plug loose No hot water in the morning. Bathroom light nowhere near bathroom door. Stain on carpet.

Quiet location, quality room, loads of parking. Good breakfast. Didn't pay until check out. Advised no bar and evening meals available in advance lovely village setting and local castle to explore communal top up store for items you may have used up in your room.

Long self checking form, lots of non relevant questions. Limited walking options to eat etc.

Cool in a hot summer spell, clean and quiet room. Great breakfast. Good location for a stopover when walking the South Downs Way. Dogs permitted. Bramber is an interesting village with nice pubs and restaurants nearby.

This hotel has an automated check in system, you get a keycode emailed to you which opens the outer and bedroom door. Our code didn't work because we were a few minutes before the 3.00 pm check in time. There was no one at the reception desk but luckily I found a very helpful cleaner who let us in. Our room had a large Jacuzzi which was a surprise but it meant that no toiletries were provided except one bar of soap, presumably to stop people over foaming the Jacuzzi. No biscuits!

Nothing. worst hotel experience ever. No staff at check/in. no staff at all in the hotel after lunchtime! No restaurant. no bar (both closed). Breakfast buffet ran out of yoghurt, fruit. Shameful! How dare you charge the prices you charge!

Everything.

The location is great. The ground floor room was spacious & comfortable, with a good size shower in the bathroom. Comfortably furnished, with drink making facilities & fridge.

We couldn't watch TV on any channel as the signal was dreadful. Some areas of the room hadn't been cleaned. I went to switch the bedside lamp off at the plug & the area behind the bedside table was covered with dust & cobwebs. Some areas around the shower floor looked dirty.

Pleasant location. Self check-in.

Absence of staff. Ill-fitting doors banging all night. Hotel under refurbishment, no bar or kitchen in the evening.

The bathroom was clean and the towels were very good.

The room we were allocated was very tired, room number 222. Upon entering the room there was a strong, very unpleasant smell. We brought this to the attention of the night receptionist via the number provided. We then chased this again 30 minutes later at 10pm at night. The response was she had no access to room availability to allocate another room, however she would leave a message for a manager to contact us. We stayed up til 11pm waiting for a call. No response was received, we had no choice to stay in this room. It was an unpleasant stay, we regularly visit Sussex but we will not be staying at the Tollgate again despite its good location and good reputation in the past. Very dissatisfied.

Location, parking. I visit Steyning twice a year, and decided to try The Tollgate this time.

My room was basically OK in terms of furnishings and bathroom, but so, so dark [lights needed at 4pm on a sunny July afternoon] that I phoned the remote reception to ask for another room. Told not possible as all rooms now occupied, but noted and they'd see what could be done for the rest of my stay. Phoned again at 9 am the following morning to be told that the manager was not yet in but again noted, and he/she would phone me. Asked how I should leave my room...no clear answer given so I said that I would pack up and put my bags in the car and await news of room swap. Eventually I got a phone call at around 4pm saying there'd been a missed call [no?] situation explained again, and again told that all rooms were now allocated and no swap possible. I re-iterated what I'd been told earlier, to be asked, 'Who told you that?' 'Whoever was on the phone at 4pm yesterday!' 'Well I'm the manager here! All of the rooms are now occupied, I don't know what you expect me to do about it!' I didn't bother to report the slow draining sink and shower. I really dislike the non resident reception, which suggests, 'Actually, no-one cares anyway'. Breakfast was OK-ish, not brilliantly cooked and there was a feeling of low morale amongst those serving it. Other residents who had stayed there before were lamenting the current regime and for somewhere which was apparently fully booked, the breakfast room was sparsely occupied [perhaps the others had been and gone?] A card in the room really sells the Tollgate in this new generation and the copy is good, but is highly aspirational and way short of the reality. You can't create ethos in absentia. It has a long way to go to get anywhere near 'hospitality' and I definitely won't choose The Tollgate again. My three night stay felt a really long stint and left a bad taste in the mouth.

Location in main building All seemed fine but second day shortage of breakfast tea and no yoghurts

Lighting in the room quite dark Tea and coffee room supplies not topped up and none visible in reception area

1. Could no access to the room on early check in 2. No receptionist only a phone number 3. Television not working 4. No phone in room but states on information provided 5. Sausages on breakfast were not good they were off. When asked waitress to speak to chef. The chef wasn’t interested 6. No staff around to ask questions Definitely NOT recommended felt like I wasted my money. It looks beautiful but looks can be deceiving

No staff there the entire time, we had to call a number to check in.

Over priced compared to other locations such as Premier Inn. Breakfast was small and the sausage I was given was off. I spoke to the waitress who apologised and took it to the cook. She returned saying the cook did not know what had happened and offered to replace it. Given the one I was served was off I politely declined.

No reception staff only a phone despite saying Reception was staffed. No phone in room despite card saying there was one. The television was faulty and unwatchable. Staff attempted to fix the issue by replacing the set and aerial cable. Fault persisted - obvious aerial fault.

Location excellent. Parking super easy. Breakfast was enough but could have been slightly better

Have experienced the evening meals in the past. Wish there was still a possibility of their return.

Convenient for our weekend

Nothing really- shower a little weak and spray needed cleaning . Thats it

calme, grande chambre, équipements et petit-déjeuner

les conditions d'accès (numéro de chambre et code) étaient bien communiquées par interne, mais finalement on ne voit personne ! la seule personne rencontrée est au petit-déjeuner.

The hotel and garden were lovely, there were plenty of parking spaces, the village location and the appeal of the village. The bus to Shoreham was regular and direct. The breakfast was well cooked and appetising

Ruhige Lage

Kein Personal vor Ort, check in/out nur online

Good location, pretty village, public transport links to Brighton. We moved rooms because of a problem with the window and this was sorted via a phonecall (nobody on site as it was an automated check-in) and was straightforward except there were no bath towels in the new room.

It was a very hot day, and a fan would have been helpful. The room was swapped out because of a problem with a non-opening window, and the decor was tired, and clean enough but not spotless. I really missed there being any member of staff around until the next morning - it felt weirdly soul-less and very transactional.

Very large comfortable, clean room in annexe building opposite the main hotel. Automatic check-in via email in advance provides room number and door code. A bit Marie Celeste like on arrival as no one on reception. There is a telephone provided for any enquiries though. We were on a cycling holiday so I had previously enquired about secure storage for the bikes. I was told this was available, but when we arrived I had no idea where it was. I made a quick call on the phone provided and was immediately given the location and lock combination code, so no real problem. Breakfast was very nice and plentiful. The member of staff was very pleasant and efficient. The restaurant and bar are currently not open but there is an excellent pub three minutes walk away in the beautiful village of Bramber.

Nothing of note

Convenient location, Cooked breakfast good. Staff member who served breakfast and dealt with our complaint about the sheets was very pleasant and professional.

Change to automated check-in, difficult to report problems when no-one there. Damp sheets on one side of bed on first night, mouldy berries at breakfast buffet on first morning, very poor cleaning of bathroom (not clear if this was supposed to be included with making up the room?). Dusty and cobwebby bedroom. Security - outside door open the whole time (should have gained access with entry code) plus strange cars in car park at 2.30 in the morning???