Raphael Suites

Property had its challenges with maintenance and missing tv remotes. Lovely space in great location otherwise with easy check in.

Top plek op een top locatie

Dumb Flats was difficult all around. Photos are misleading and this is not a 2 bedroom as advertised. The instructions for the "Black GOKI keypad" are not for the black keypad clearly labeled "GOKI," but for the small keypad that is not labeled GOKI. Even with the right keypads, the codes sent did not work, and the attitude of the help center was that we were doing it wrong... we had to send video proving that we were doing it correctly and the codes did not work, and send video again when the new codes they sent also did not work. Floors were not clean on arrival; spills and uncleaned goo on walls in kitchen and toilet cabinet. Broken furniture (chair by entry door), half of lighting did not work, no remotes could be found for the TVs, broken inside pull for toilet cabinet, missing an entire door to close off kitchen from bath area. Soap dispenser missing from shower and hole in wall where it was pulled off; hole in toilet cabinet wall where toilet roll holder torn off; large hole in bath ceiling half-covered with tape and paper. Multiple loose cabinet pulls. No kitchen towels and no drying rack (important given there is no dishwasher). Espresso machine with no pods and no instructions. No extra blankets and cold in apartment, and heat could not be adjusted at all. Automatic lighting for stairs does not come on until after you trip on the stairs. It is a good location, and not on dumb flats that there is construction across the street that starts at 0500.

They obviously deceive people by saying they have tv….you can’t have tv without a remote… which is non existent. You chat with them and they have you looking around for 20 minutes knowing full well that there IS NO REMOTE AND NO ON/OFF button on tv. They tell you technical department is unavailable, you check again in AM and told no word back yet. This is FRAUD plain and simple. You get 1 salad plate, 1 dinner plate and bowl. 1 each small and lg cup and same glasses. No napkins, tissue or paper towels. Hole in deck floor with gross table and chairs and cigarettes all over roof. AVOID!!!!! They appear to me to pull the same scam on every guest as far as tv…probably don’t want to pay for it and they know that’s a filter item in search. Never recommend. As a flight attendant I will spread the word!

Great apartment, super easy check in and out!

It’s a great appartment, with a ajoining bathroom!

Nice location , but standard of flat was not as expected . The refrigerator was broken , cooking fan not working so it was not possible to steak meet or store any food . Tv was not working (no remote control) But the worst thing was the heating fan not working . The temperature inside the flat was low and we were freezing . All contact with smart flat did not help us . They where waiting for feedback from technical team . I regret ordering this apartments and the issue with tv and refrigerator has been reported by former customers as well and should have been fixed ahead of Your stay . The temperature in flat should have been fixed ,especially at this time of year with outside temperature of 6-8 degrees celcius .

I Made reservations for a suite with two bedrooms but i got two separate bedrooms on different Floors. The floors where on two and three and there was no elevator, for our Age this was a big Climb. It took along Time to get Connected with the helpdesk and they did not solved the problem. The appartements are clean and nice, but i missed the reception and elevator / vending machine for coffee or breakfast. Very nice was situation; middle of Antwerp

Fijne plek midden in het centrum

My stay at raphael suites has been extremely disappointing. For the past times that I have been there, the place is only going from worse to worse. You can tell they don't care about the details anymore. The suites have many broken elements, and new bad surprises each day and this would be ok if they would fix things but they don't. It really feels like they don't care at all anymore and it made the experience so uncomfortable. There was no heating at first (while freezing outside), then there was no light in the bathroom, then there were other people having access to the code and then for 3 days there's a light that didnt turn off which meant that I couldn't sleep. I can't believe a place like this can still have so many issues and such a bad service. Extremely dissapointing.

Très bien situé, près des marchés de Noël et boutiques. Plusieurs options de restauration. Appartement très comfortable mais plusieurs lumières ne fonctionnaient pas donc l’éclairage de l’appartement plutôt sombre, surtout lorsqu’il pleut. Très propre, parfait pour trois ou quatre personnes. Communication avec locateur facile.

The apartment is beautifully decorated, comfortable beds and spacious with wine glasses and a kitchenette. But, there was a leak coming from the upstairs apartment. Not just a bit of a leak but a flood that filled a pan. As we were only there one night we had enough towels to mop it all up. This has been mentioned in previous reviews so needs to be looked at immediately. Also the bathroom door was completely missing on one side. My son refused to shower with the family able to see him! Shame because the bathroom is really beautiful and the shower was good. The room was hot and the air con didn’t seem to work. A lot of lights are out especially the main one. It was a very good price for a lovely room but people shouldn’t be staying there till these issues are fixed. However, we found it all very funny and had a good stay because we were on holiday.

Het verblijf was mooi. Wel kregen wij een lekkage wat het in het algemeen wat minder heeft gemaakt.

The property looks nice in photos but did not function well. Every other item was broken or not functional in the apartment. We had to use a flashlight to illuminate the toilet area because the light was burnt out. There was no wifi signal on the third floor. When I contacted Smartflats they filed a ticket and because they are a long-distance property manager did not do anything about it. I will not be staying with Smartflats again.

Sehr schöne, große Altbauwohnung mit hohen Decken und Designmöbeln. Einstmals hochwertig ausgestattet, könnte sie dringend eine Renovierung gebrauchen. Die Toilettentür z.B. kann man mangels Klinke nicht schließen, der Halter für das Duschgel ist abgefallen, Flecken auf dem Teppich etc. Die Straße vor dem Haus ist momentan aufgerissen, weshalb es auch morgens sehr laut war. Aber das ist ja nur temporär. Sonst ein gutes Viertel. Wir haben uns trotz der Mängel wohl gefühlt.

a lovely, quirky place within walking distance of lots of cafes.

Hele nette accommodatie, wel 3 trappen op voordat je bij kamer bent. Accommodatie ligt midden in stad, alles op loop afstand. Kamer is erg mooi en netjes.

Very nice property, very clean and organized. It is in a very good location, close to commercial and historical sites. A lot of things to do and places to eat nearby. We had a little confusion with the entry code, but could sort it out with the help of the property management and they immediately took care of it.

Beaucoup de petits problèmes : douche glissànte, aucune notice pour régler le chauffage ni la télévision, un incroyable sous-équipement de la kitchenette (seulement 2 assiettes et 2 verrres à eau par exemple, pas de grille-pain). Et une communication de pure forme en l'absence de contact sur place. Navrant pour une location bien située et à la décoration soignée (malgré un chariot de linge sale stationné en permanence dans l'entrée !!).

The apartment was beautiful and spacious. Borh beds were comfortable. The batheoom was amazing with the tub and shower working beautifully. AC and heat were localized and very good. The communication with the service was poor when we had problems, and the technician sent out to fix the problems did not fully fix one of them. The wifi was down the whole time, and we only found the router while checking out. There were lights that wouldnt turn on in all of the rooms. All in all, great property, but it needs some better upkeep and service.

Wow what an excellent offering in the heart of town. Let down by communication which was only available online, all queries basically went unanswered. Be aware old building with very steep staircases, no lift.

4 days in Antwerp. Apartment was very well situated for all the main historical sights

It is a lovely property in a good location but our experience staying there was extremely disappointing. Issues with luggage storage, poor communication, broken air conditioning and WiFi that didn't work with no solutions from the staff despite multiple conversations with them. Bed was also hard and the pillows not very supportive, leaving us in pain in the morning.

No response to phone calls or messaging when we did not get the entry code to the apartment. Hotels.com personnel in Europe not helpful. Found another hotel, excellent and yet less expensive (Hotel Riga) in Antwerp.

A la hora de llegada, nos informan por correo electrónico que por problemas técnicos no podrán atendernos y que nos mueven a un apartamento en otro lugar, lo cual para nosotros era inaceptable pues precisamente reservamos por esa localización. Dado que no es un hotel, no hay recepción y no se puede hablar con nadie por lo que no pudimos resolver el problema y debimos reservar otro hotel cerca de urgencia para esa noche y resorber con hoteles.com todo el problema.

自分で鍵を開けて入るので、早く着いても荷物を預けておくことができません。時間になるまではいれないためです。

So beautiful! The flat we had was made for a couple, not for two friends who shared the space as the shower was outside with no privacy. But besides that, the flat was gorgeous, in a great area, walkable to concert venue, center of tourist attractions, dining and shopping. Just be aware, no elevator! And if you don't pay ahead, make sure to check your email so you are not dealing with calling service area and having them figure the reservation out like I did. I had to spend 2 hours in the cold dealing with it all. I wish I had checked my email ahead but I was on full vacation mode.

Such an amazing stay! Perfect location, super-friendly staff and a beautifully decorated suite. Would absolutely recommend!

Wunderschönes Appartment, alles da zum wohlfühlen

Zalig bed! Supermooi ingerichte kamer en zeer veel ruimte! Ook een heel goed systeem met de codes voor binnen en buiten te geraken, ben zeer zeer zeer tevreden!

The suit was great especially for the position in the city center. Appreciated water and illy coffee free. Only one thing: we could not use the safe because it was not working (no batteries)

The apartments here are absolutely gorgeous! Love staying here, I am a reoccurring visitor!

Bleek dat Expedia mijn creditcardnummer niet had doorgegeven !! Werd hierover netjes gebeld door de verhuurder. Nummer doorgegeven en opgelost. Vraag aan Expedia: Hoe kan dit nu?

The room overall is very nice, clean and spacious. Location is great!

Exceptionally clean and beautiful property. Great location near restaurants and shopping - about a 10 minute walk from Antwerp Central train station.

Geweldige vormgeving, kleurgebruik en afwerking. Het straalt luxe uit in ieder detail. Een heerlijk, koninklijk bed en ruime douche. Aangename temperatuur zonder ratelende airco. Midden in het centrum van Antwerpen. Inchecken ging prima met de toegestuurde code, we konden zelfs enkele uren eerder naar binnen dan vermeld stond. Jammer dat er geen bad is. De deur kleppert iedere keer als er iemand zijn suite betreedt of verlaat, of de voordeur open gaat. We moesten hem klemzetten met een stoel.

凄く綺麗でした。広いお部屋で正にスウィートだなと思う。

Amazing suite with very a good bed. I really liked the interior design and it was super clear. The aspect I liked less was that I could hear the neighbors upstairs quite well, but this was manageable. What bothered my much more was that I was placed in a suite on the street side where construction workers start working and demolishing before 7AM. This meant that sleeping in was not an option and that I left the place more tired than how I arrived. I think the hotel management should indicate this problem up front, or not rent that specific suite, and offer a significant reduction of the price (certainly given the fact that this is not a budget accommodation)

Great modern, self-service suite with good wifi. It was comfortable, spacious by European standards and in a really wonderful location (check out the markets on Saturday and Sunday). The cleaners did a wonderful job every day, including weekends. The laundromat nearby which is primarily a cafe was terrific. We were on the second floor and it didn't bother us, but the stairs would be a challenge to elderly, unfit or disabled (we were warned there was no lift before we booked). The only other minor criticism was that the kitchen facilities could be better - a very small kettle, no toaster and minimal cooking and eating equipment.

The value for money is exceptional. The room was in perfect condition and beautifully decorated. The location in the city could not be more central.

Ruime mooie suites op een top locatie. Heel schoon en van alle gemakken voorzien Jammer van de drie trappen omhoog.

Located right in the middle of the center; great design/interior; super clean. Perfect accommodation.

Eigenlijk willen we niet zeggen hoe mooi, goed verzorgd, perfect gelegen de suites zijn, want dan wordt het veel te druk. Wij komen hier zeker nog een keer terug.

Stayed 2 nights in April 2018. Condition of hotel is excellent and feels modern. The small kitchen is equipped with an induction cook top, a small fridge, microwave oven, electric water kettle, and cups and dishes and utensils for two people. However only a counter in the bedroom serves as table and counter. The walk up to the third floor rooms can be challenging if you are not in top physical shape. Hotel is couple of blocks from Meir shopping street and walking distance from Antwerp centraal station if you are not traveling with heavy luggage. Antwerp's beautiful Grote Markt is about 15 minutes of walking along some nice streets. A wonderful Carre4 supermarket is on the way to the Grote Markt where you can pick up all kinds of things for your meals if you are so inclined. We recommend this hotel highly for the right traveler.

Stayed at Raphael Suites for two nights. Great location, right in the center of Antwerp. Apartment is nice, well organized and well maintained. The only downsides are the steep climb (we were on the 2nd floor) and the somewhat basic kitchenette (we didn't need more).

light and airy ''suite'' with ample sitting/working/kitchen area, small but perfectly adequate bathroom with nice large shower with different jets so you don't have to get your hair wet, and fantastic location -- practically opposite the Rubens House. Only problems are small one -- no shelf in bathroom to unpack your makeup or toiletries, and very very steep stairs up to the suite. it is unmanned -- you get a code for entrance, but as there is a nice café across the street, full kitchen facilities, and the place is immaculately cleaned, that's fine. just don't bring huge bags, you won't get them up the steep narrow stairs! and don't wear high heels!;-) Very modern, stylish, best bed linen and bed 'we've come across ina ges!

Beautiful suite in a lovely location in Antwerp, would definitely stay here again. Loved the bonus terrace off the bathroom

Perfect is great about the facility. Especially, location and quality of the suite. There is no reception, however they can solve and help for every issue while fast communicating. The one and only cons can be there is no elevator, if you bring heavy and big luggage, It can be little bit tiring to carry it on top floors. As a Expedia Gold Member, I strongly recommend to select this suite to have nice holiday at Antwerp.

I really loved Raphael Suites. Efficient and no-nonsense check-in (not a traditional hotel, but an inn) above a soon-to-open bar. Brand new with all the amenities...cool, walk-in glass shower and beautifully equipped kitchen. All in the heart of the city, a stone's throw from the Rubenshuis.

I wish that we had more time there as the suite came with a well-equippted kitchen.

Room was nice and near shopping area. we were inconvenient by the construction along the road but was not affected by it once we are in the apartment.

This was an extremely gorgeous hotel! The accommodations were first class. Gorgeous furnishings, extremely clean, and well maintained. This bathroom was super modern and beautiful! Great shower with a beautiful tub as well.