Ishinoya Izunagaoka - TKP Hotels & Resorts

Staff were very professional and friendly. Place is gorgeous and clean. Would definitely come back to TKP!

旅館全体の雰囲気はよかった。

私達の夕食を担当した方の説明がくどくて閉口した

プライベート感のある構造でリラックスできました。庭園で鯉やおたまじゃくしが見られたり、イースターエッグ探しのイベント、ボードゲーム貸し出し、ブックカフェなど子供連れでも楽しめるポイントが多く、家族で退屈せずに過ごせました。パノラマパークへも徒歩圏内で良かったです。

階段と段差が多いため、高齢の両親には移動が難しかったです。スタッフの方の対応は人により割と大きな差がありました。

Comfortable and clean room, private bath.

Windows are quite old so rattle if open. Tattoos are still not allowed in public bath, but hoping for the future.

創作和食、盛り付けている器が珍しく良かった。

高齢で膝の具合が悪いので、部屋と大浴場・食事の場所までの石の階段の移動が、大変でした。

みなさんとても丁寧な対応でした。

特にありません。

I liked everything about staying here, very happy I picked this Onsen resort . Thank you for a wonderful stay!

Very peaceful, very serene hotel with lovely staff.

The perfect hotel to switch off and relax. My room had amazing views & I loved dressing in the Yakuta to relax. I had one evening dinner & two breakfasts which were amazing. The staff are super friendly too.

Les onsen sont magnifiques, le jardin également.

Very nice ryokan stay with garden and pond where you can feed the fish. The lobby also has very nice tea and drinks as well as some books for reading. Love the Omakase diner and breakfast as well!!

The location is abit inaccessible so it’s great that they provide shuttle service from station to their place. Not much groceries or shops nearby too

One of our favorite stops on our 17 day Japan and South Korea trip. The hotel has beautiful grounds and they take exceptional care of their guests. We booked the onsen and half board for 2 nights . So fun to experience Japanese culture!

Fantastic experience, and food! Chef Tatsuya Matsushima is amazing!

Our stay was amazing. The atmosphere the food and service was superior. Will definitely come back again.

Very beautiful ryokan with very relaxing private and public onsen and close to Izu Panorama Park for veiws of Mt. Fuji! Highly recommended.

The most beautiful onsen resort and I absolutely loved it. The room was old-fashioned Japanese style with tatami mats, sliding doors, and charming, authentic feel. The whole place was so serene and peaceful. The onsen was dreamy, clean, relaxing, and just what we needed. Staff were incredibly friendly and helpful, always making sure we felt comfortable and welcome. Everything was perfect. I’d come back in a heartbeat!

Great service. Great food. Very relaxing.

The in room hot spring was great

Terrible customer service. Couldn’t get a reservation for meals and no help was offered. Room service for dinner was terrible and no other restaurants nearby. No breakfast options at all. Terrible experience. Every other onsen I’ve stayed at has made sure we got reservations booked for the restaurant or it was automatic.

部屋がカビ臭くて憂鬱な気分になった。

Nice facility, friendly staff, good food.

Private onsen in the room was an amazing experience. The staff is very helpful and friendly. It was an overall awesome stay

全室離れの素晴らしい造りのお部屋でゆっくり過ごすことができました。 食事も美味しくお部屋の露天風呂の温泉がとっても良かったです。

The beginning till the end of my time here was great! The free shuttle bus, the overall room, the private indoor onsen (rock bath) I booked and the food was wonderful! All the staff were professional and very friendly. Highest level of customer service and hospitality!. As an English speaker and I barely know any Japanese, the staff were really kind and tried their best to communicate with me which I am thankful for. Only con I have here is the location, but other than that I was able to relax and I would love to come back here in the future. Thank you!

This is one of my favorite hotel/Ryokans on Earth. The food is spectacular, the service is beyond exceptional (everyone was so nice, very refreshing after staying in Tokyo), and the onsen baths are divine. I cannot recommend this hotel enough. I WILL BE BACK!!

今回露天風呂が使用できなかったので、その分何かサービスがあればよかったのですが、何もありませんでした。事前に知ることも出来ず、楽しみにしていただけにとても残念でした。

Wonderful stay. A pity we were only able to stay for one night. We wanted to do some activities nearby but they were all closed due to high winds being dangerous. The hotel staff were very accommodating regardless and helped us get situated.

部屋は広い部屋が良いと思う

室内の雰囲気や設備は素晴らしい。食事もパーティションでテーブル毎に半個室のように限られており、プライバシーを確保する配慮が良かった。ルームサービスが19:30(?)で終了というのが早すぎるのと、浴場の外湯がボイラー故障で使用不可だったのが残念

Unbelievable. I booked this hotel to enjoy rotenburo (outside bath) but no such service because of boiler problem. We insisted them to notice the problem on hotels.com but no satisfactory answer obtained. Very regret… Except that, we could enjoy very much.

The absolute perfect ending to my Japan trip! I was in awe the moment I arrived at this property. The staff are very friendly and accommodating, making the overall experience fantastic. The property is beautiful and I couldn't stop smiling when I was shown around my room, I was so excited! I have some tattoos, so I couldn't use the public baths, but I knew that before I booked, so it's okay because the private Cyprus bath I had with my room was heavenly. The bed was the most comfortable bed I've ever slept on, it's like I was sleeping on a cloud. I booked half-board, so I received dinner and breakfast [which was delicious, compliments to the chefs] with a beautiful view outside. I was asked beforehand about any allergies. A nice little personal touch to this experience was getting to pick out a Yukata for myself, upon check-in. I selected a light blue Yukata with pretty white flowers, paired with a sash that was dark blue on one side and pink on the other. They really know how to make you feel welcomed here. Thank you for the wonderful experience! I loved everything about it!

Peaceful and quiet a beautiful place to unwind

服務良好，早餐及晚餐都很美味！

I had a wonderful time there all the staffs are nice and welcoming and will definitely go back

スタッフのサービスが徹底していてとても良かった 食事が圧倒的に美味しく満足できた

スタッフさんの心遣いが最高です！非日常を味わえて大満足。大浴場が改装中？のためそこが残念でしたがまた必ず行きたいです

There was no food service on the property.

A very lovely place with a staff who care about it very much. Well worth it and I would purchase the dining in advance on a future trip as it was fantastic.

Beautiful ryokan, excellent food, friendly staff Amazing experience!

A fantastic experience from the moment we were picked up by the shuttle at Izu-Nagaoka. The property is beautiful, the service is impeccable, and the food is unforgettable. Very relaxing.

The overall experience was great! The private rock onsen is perfect(highly recommended). I’m just not satisfied with the dinner. My first time to have fresh tuna cooked in shabu shabu! The meal on board doesn’t deserve this price.

If you are looking to relax, it is amazing. We had a private onsen and enjoyed perpetual 40 degree Celsius onsen water. Very nice and relaxing.

The hotel is very quiet and clean, the staff are friendly and courteous, and the meals are attentive and sumptuous. A hotel worth recommending.

Wow what an unforgettable experience. We had a wonderful time at the ishinoya izu nagoaka ryokan. We booked a traditional room with a private which was ideal because I have tattoos and the public baths were under renovations. We still had an amazing time. The food was excellent and we just relaxed and checked out the surrounding areas. We were here for two nights from constantly moving around across Japan so it was great to relax. We had a shuttle bus pick us up from the train station, however we missed our shuttle on our way to the train station due to waiting for other guests to check in before we could check out but the hotel provided us a taxi to the train station which was we thought was so thoughtful. The service was exceptional, and would highly recommend staying here for a few nights.

The small details were very nice. They think of everything

Meal & hot springs was really good

Bedding is too soft

I really enjoyed the outdoor onsen at the back of the accommodation. It provides full privacy and unlimited accessibility. The accommodation unit is spacious, and beds are comfortable. The meals were authentic and delicious in decent portion as well. It's relevant smooth to navigate from Tokyo city to this location using public transport.

I don't have anything I didn't like during my stay.

良かった

Excelente servicio del anfitrion!! Todo perfecto, muy bueno para pasarlo en familia o en pareja

This is a lovely property with the best staff! Just be aware that there aren’t a lot of dinning options. 1-2 nights best. 5 minute walk to the Izu Panorama area where you can take the ropeway to the top of the mountain to have lunch and see a view of Mt. Fuji.

Onsen at Tambo was great! Everything’s fine except the dinner, particularly the soy sauced stewed pork was slightly overcooked, and the kettle rice was a bit soggy. Could have improved the above to bring the overall experience to another level

Very beaytiful, clean, service oriented, relaxing place

Staff are extremely nice and helpful, I have remembered wrong and missed one night of room booking, they willing to check and let us book one more night on site and prep the room in just 10 mins (it is slightly less pricy to do the booking on booking website so don't be like me, and I am just lucky that they have one last room left that night). Have stayed in 3 different rooms type in our three nights stay, all of them are big and clean (even for the smallest one, we still have enough space to open 3 big suit cases), both public & private open bath are big enough. Their breakfast & dinner taste good. All staff willing to try their best to communicate in english (sometime with the aid of the translation machine, but I think it is good enough for me). Have a big car park so parking is not a problem. Definitely will coming back again (We will need to return for the Omikuji after our wish come true). And btw it is just a few blocks away to the Izu Panorama Park which you can see mont Fuji, don't miss this if you plan to stay here, the park is not very big, but it is so comfortable that we stayed for almost 3 hours to take pictures and have lunch.

Loved onset and room

I recently stayed at this hotel, and I must say it exceeded my expectations. The cleanliness and tidiness were remarkable, creating a comfortable atmosphere. The beautifully decorated garden added a touch of serenity. The staff was exceptionally friendly and welcoming, making my stay truly enjoyable. The highlight was the delicious food; it was evident the chef paid meticulous attention to crafting a menu that pleased the palate. Overall, a fantastic experience.

Great scenery, wonderful staff and delicious food

スタッフの親切な対応、接客が素晴らしかったです！

도쿄 시내에서 렌트카로 2시간정도 걸려서 갔습니다. 시즈오카에서면 몰라도 거리 자체는 더 가까울지라도 도쿄에선 대중교통으로 가긴 힘든곳같아요ㅋ 대신 그만큼 도쿄에서 접근성좋은 온천마을의 료칸들보다 저렴해서 선택했습니다. 밖은 일반적인 동네이나 조용한 동네이고 료칸안에 들어오면 정원이 잘 꾸며져있고 오는길에 미리 술이나 주전부리를 사왔다면 나갈일이 거의 없어 충분히 좋았습니다. 대중탕도 양쪽이 다른타입이라 특색있었고, 특히 개별탕이 홈페이지의 사진에서보다 훨씬 넓고 쾌적해서 감동이었습니다! 사진상에선 좁아보이고 나무벽때문에 답답해보였는데 실제로 보니 2면이 넓게 트여있어서 개방감있었어요. 그리고 방충망이 되어있어서 밤에 벌레같은것 없이 온천을 즐길수 있습니다. 가이세키요리는 이전에 갔던 다른곳들보다 화려함은 떨어졌지만 맛있었고, 계절감과 지역색도 잘 나타났었습니다. 마지막으로 특히 직원분들이 굉장히 친절하셨었어요! 요즘 일본 서비스직 구인난으로 숙박업소 서비스가 예전같지 않다는 얘기를 많이 들었었는데, 걱정이 무색하게 다들 친절하시고 어려움도 적극 도와주셨습니다! 그리고 나중에 보니 레스토랑쪽에 한국인 직원도 한분 계시는거 같더라구요. 일본어나 영어 둘다 어려우신 한국분들은 한국인 직원을 불러달라고 요청해도 괜찮을것 같았습니다. 결론적으로 지리적으로 살짝 애매한만큼 방의 넓이와 컨디션, 분위기, 음식, 개별탕, 서비스 다 가격 이상의 만족이었습니다!

こぢんまりした宿泊施設だったからか、スタッフのサービスが行き届き、声かけも多数していただけました。どのスタッフの方もみんな感じが良く、料理も美味しく大満足です。 一軒家のような宿のため、お風呂や食事処まで行くには外気に触れる必要があるので、冬場は少し寒く、足の悪い方にはちょっと大変かもですが、趣もあって良いかと思います。

the place is so nice, staff are very nice and helpful.

While the location may be a bit far from the town centre, it's perfectly serene and beautiful. It's worth the trek! Our room faced the mountains and it was so calming and peaceful in the morning. The staff was so friendly and accomodating, even helping us with an early morning taxi call.

That we couldn't stay longer.

Staff is so nice, meal all good!

Enjoying the open-air bath

Wonderful hotel and experience. Meals are amazing. Other than the park though there is nothing else to do outside the hotel. Recommended only for one or max two nights

Great service. Gorgeous property. Large rooms

The staff are so nice and helpful.

Very good experience

Good

We stayed two nights on the breakfast & dinner plan. Food was exceptional. We left all meals absolutely stuffed on delicious food. Ingredients where often locally sourced and the menu changed completely between the two days. The private stone bath attached to the room was huge and very comfortable. Water temperature was easily adjustable. And other than a little debris from the stone which is natural everything was very clean. Staff were lovely and very accomodating. I would definitely visit again when I have the chance.

We didn't end up using the indoor wooden bath as it smelled quite musty. It might just be what the cedar wood naturally smells like but it was a big no for us.

すごくよかった！

静かで落ち着いた雰囲気でゆっくりできました

We loved our room. The staff was very nice and professional, they gave 5 star service. We had the wooden bath. I drained out the water and refilled with fresh hot spring water as the original water was dirty.

good

Amazing place!

無微不至的服務體驗 熱誠的服務

檜風呂の露天付きのお部屋に宿泊。いつ何時でも入浴できるので快適でした。一人旅でレストランのお食事でしたが個室になっているので周りを気にせずゆっくりできました。お料理とお酒もとても美味しかったです。スタッフの方々もとても丁寧でサービスも非常に良かったです。リピートしても良い宿でした。

The garden was beautiful. we liked how we can feed carps in the pond. Kids enjoyed it a lot. The hot spring was wonderful and very relaxing as well. The foods were very delicious.

The Japanese suite room was great and big enough for 5adults, but it was too busy to share the one sink to get ready. Having 2 bathrooms was nice also, but we wish the room doesn’t hold smells. It smelled all the time whenever we go there. Staffs are very nice and friendly, but we felt lots of rushing feeling from them. we understand how they want to make things done within their scheduled time, but we wish we could enjoy our vacation without worrying about time schedules.

👍japan garden and services

The property was stunning, I had a private outdooor Onsen and was hard pressed to get out of it for the meal service. Which bring me to the meal service an English menu was provided and the food was divine. I can not overstate how much I enjoyed my stay.

いつも快適にすごさせていただいてます。今回初めて春メニューでいたが、彩もよくおいしかったです。スタッフもお客様もここでは物静かにすごされているので、ゆったりとくつろぐことが出来ました。また違う季節にお邪魔したいと思います。ひとつ残念だったのは美味しかった駅蕎麦が無くなってたこと。復活してくれたらいいなあ。

This is a hotel make you feel like you are a VIP. Staffs in front lobby are very helpful and tried their best to communicate with us in English. Onsen are super good and room settings are very impressive. Our package including breakfast and dinner. All the food settings are attractive and delicious. I am happy to pick this hotel. Will come back again soon.

From the moment you drive up until the moment you drive off the staff make it their mission to make you feel like the only customer there. They label themselves as a hotel and resort and resort they are! Your every want, need and wish is met before you even know you need it. My partner and I speak limited and quite broken Japanese and a few of the staff had conversational English which was a huge help for us especially dissecting the dinner/breakfast. We book a room with private bath and loved the convenience and experience, unlike anything we’ve had before. I 100% suggest the half board option(traditional Japanese breakfast and dinner included)!the meals are very well thought out and delicious!

What a gem! We stayed at Ishinoya after our 4 days of non-stop walking and touring Tokyo and before another 3 manic days of touring Kyoto. It was such a needed reprieve! I wish we could have stayed one more night before heading home. We booked the room with a private tub, but I tried the public bath very early one morning when it was empty. It was just pure bliss! You do have to reserve dinner/breakfast in advanced. We're lucky there was one spot left for breakfast. I would have wanted to do the Kaiseki both times. The price for the breakfast kaiseki was very reasonable ($29) per person!!! That would have cost us at least $60 with tax and tip in the Bay Area. Definitely a must stop when in Japan! We took advantage of the free-shuttle too. One straight train ride directly from Shinagawa (JR pass until Mishima, then pay the price difference before exiting). The agent will let you know at the gate because you can't exit using your JR pass anyways. This was the part I was a bit stressed about, and I almost canceled our reservation. However, it was such a smooth ride. Staff carried our luggage all the way the room no issues with having to haul it by yourself.