Ockenden Manor Hotel & Spa

Breakfast was delicious. I am gluten free so often difficult for me, but they accommodated my diet so well. Dining room is beautiful, looks out onto picturesque grounds. Tables laid beautifully. Staff excellent.

Honestly nothing. It was a great experience, would highly recommend.

Spa facilities are excellent

Room was a little dark

All staff, in whatever capacity, were courteous and friendly and always greeted you with a smile.

Nothing

Beautiful grounds, very clean and well maintained.

There’s not a lot not to like! I’d definitely come again.

You won’t find friendlier staff, better accommodation or food. So stop looking and book to stay at Ockenden Manor and Spa.

My sister and I visited for a spa day. We have been before and we weren't disappointed to find it as good as before. The location and grounds are beautiful and the reception staff in the spa super friendly and helpful. The atmosphere is calm and the area very clean and welcoming. Coffee machine in entrance area and sofas etc. We both had a couple of treatments (facial and massage)my therapist Karla, was lovely. Fully explained whole process and gave me choice of oils used. Amazing relaxing treatments and no hard sell on the products. My sister had Bernice, who also did my pedicure. A special mention goes to her! She has a calming, professional manner and voice and was super slick. Friendly and truly lovely lady! Thoroughly enjoyable day all round! Gorgeous lunch included in package in fabulous surroundings. Am already saving for another visit!

Great location and loads of potential but some serious issues which means I wouldn’t stay again.

My room which was £596 for one night was in the ease of the building and about 28°C. I’ve never stayed in an expensive hotel before that didn’t have any air-conditioning and was in the summer hotter inside and outside. After checking in and being a hot sweaty mess because the Room was so hot, I sat outside on the garden furniture and had a beer to cool off and the chair was filthy and stained my previously clean White shirt. Also, like a scene out of Fawlty Towers the following morning, I was told at 10:01 that I had missed breakfast which finishes at 10 am. I then had coffee in the dining room and saw hot food coming out of the kitchen and being served until 1024 am.

Very friendly and helpful staff and li em relaxing time in the spa

Nothing

Excellent air conditioning in our bedroom

The lift did not access all the floors , there were a lot of stairs and the spa rooms where in a different building to the breakfast

Lovely setting

Beautiful stay, wonderful staff and lovely treatments. All very relaxed and lovely location. Would recommend.

We stayed in a spa suite and although wonderful size, very clean, the room's decor is quite dated. The pool or hot tub also bleached both of our swimwear which was a shame.

Location, staff, breakfast service, atmosphere.

Overpriced.

Beautiful location in West Sussex countryside. We only went for dinner but lots of couples and families staying there. Staff were lovely and hospitable. The food was just incredible. Seasonal, locally sourced ingredients organised into magical dishes by the chef and beautifully presented on our plates. Every dish in each course was delightful and an absolute pleasure to experience. We eat at a lot of nice restaurants and this was up there. The location in rural countryside made the experience much more memorable, allowing for a leisurely stroll around the gardens before and after the meal! It’s one to remember and head back to especially when the weather is great.

Spent one night at the hotel and used the swimming pools. Hotel is excellent, food and service was outstanding. Room large with good size bathroom, shower was excellent. Easy to find and well worth the price for an overnight stay with dinner and breakfast included.

All of it. Didn't try spa however our daughter did and she really enjoyed it.

Nothing

Excellent, fabulous, beautiful. Definitely would recommend . Thank you Ockenden Manor ! West Sussex ….👍🏻

The staff were excellent from start to finish and even booked all our taxis to visit different vineyards. Great views from our room of the gardens. Didn’t have time to explore the spa unfortunately

Nothing

We specifically checked the weather forecast before travelling and knew it was going to be extremely hot. As I was 8 months pregnant, we made it clear that fans for the whole family were essential, and we were assured that these would be provided. Unfortunately, when we arrived, there were only two fans available, one of which was very small. We were then told there were no more fans available. As a result, none of us slept properly on our first night due to the heat, which was particularly difficult given my stage of pregnancy. On the second night, another fan was finally provided, which helped, but it did not change the fact that our first night had been extremely uncomfortable and fell well below what we had been promised. This was especially disappointing because the rest of our stay was genuinely lovely, and we thoroughly enjoyed the hotel and its staff. However, the lack of the promised fans had a significant impact on our comfort and our overall experience. Given that we relied on the assurance provided before our arrival, we feel it was reasonable to request appropriate compensation for the inconvenience and discomfort caused but the hotel unfortunately has not been flexible with our request which is very disappointing and we have been trying to sort this since May.

Spectacular experience, food was excellent and service friendly and helpful. Spa was very clean and relaxing. Would recommend!!

I travelled here solo as I always take a break on my own every year to recharge. What an absolute treat it was. I have previously stayed at Champneys Forest Mere, Lythe Hill and this was by far superior and I felt like a person rather than a number... From the moment I arrived the staff were so friendly and helpful. I was even upgraded to a suite I could hardly believe when I saw it. The spa was amazing and i had a pedicure which was lovely. The food was delicious, a cooked breakfast and a 3 course dinner. I barely needed lunch. Beautiful pools and just a lovely relaxing place. The village is so quaint and has a local shop which was useful. But most importantly I felt welcomed and the staff made it for me. Thank you I will return!

Such a beautiful setting, modern clean spa with great facilities

Nothing

Lovely room loved the size and outside space.

Not as clean as I would have liked. Some fixtures and fittings not really of a 4 star standard. Plastic glasses dulled by dishwasher.

I liked the fact it was kept in old timely manor with a touch of modern service and spa

Beautiful Manor House, gardens were lovely and spa was amazing. Spa suite was impressive and it was great to have access to outside space. Lunch was tasty but service let the experience down.

Restaurant service was awful, lady who served us was argumentative, rude and dismissive. Such a shame, she refused to listen to feedback and pulled faces which you wouldn’t expect when asking repeatedly for a missed dish which ultimately didn’t arrive. When asked to remove the dish she tried to argue the point and then proceeded to discuss the situation in front of us with other staff.

Loved the room, cosy but quite roomy. Super clean. Comfortable beds and pillows. Lots of character. Breakfast was lovely. Spa was exceptional. Staff were super friendly and helpful. Especially Asha on reception and a lovely girl who was there at dinner and breakfast. She was very knowledgeable and helpful especially for my dietary requirements.

The dinner was nice but there were some elements that I didn’t enjoy as much. I had the lamb which was nice but not delicious. The pomme Anna was amazing. The beetroot starter was not great and the smoked salmon starter I didn’t like the fact the salmon was cut into big chunks rather than slices. But minor details. Overall I had an amazing stay.

We’ve stayed here on a number of occasions. It has a certain charm about it & as a return customer this time was greeted by a complimentary drink which was delightful. They are always very accommodating also when we ask for an early check in for the opera.

The hotel is quite pricey if you’re using it just to sleep, not too bad if you can book a cosy room & you’re using the spa.

Von den Hotels unserer Reise in England war dies das schönste. Sehr schöne Gartenanlage, sehr gepflegtes Zimmer, Haus voller Kunst und schöner Asseccoires, sehr nettes Team. Restaurant und Frühstück auf ruhiger Garten-Terrasse, sehr guter Tee. Das Spa ist ganz OK, aber in Design und Gestaltung nicht ganz gelungen. Insgesamt ist das Hotel aber eine echte Oase und etwas sehr Besonderes.

Prachtige ligging, vriendelijk. Erg goed gegeten.

We snapten het bed niet. Het was zo keihard. Het schijnen dure matrassen te zijn maar we vroegen ons af of dat ook voor onze kamer gold. We konden er niet van slapen. Verder: we hadden nog niet geboekt of het volledige bedrag werd afgeschreven, ook het diner! We hadden de hakken nog niet over de drempel gezet of we moesten 100 pond betalen. Na afrekenen bleek dat niet met elkaar verrekend maar bleef het meer dan een week een reservering. Dat voelt als wantrouwen. We reizen al jaren naar dergelijke hotels met name Schotland. Nog nooit eerder meegemaakt.

Did not like truffle in so many dishes. Limited my choice. Desserts were awful. Only 4 parasols around the outdoor pool. We had to stay indoors!!!

Beautiful location, incredibly friendly and helpful staff and my room was beautiful as was the spa area

From the moment I arrived until it was time to say goodbye , I had the most wonderful time at the Ockenden Manor. The hotel was charming set in beautiful grounds and the staff made sure you had a warm welcome and looked after you. The bedroom was large with good quality facilities and I slept very well. The food was plentiful and tasty. The hotel is on a great location to explore the area. It was not cheap to stay here but you certainly got what you paid for.

A beautiful location, along with superb hospitality! Each area of hotel and grounds are beautiful, along with a nice, well equipped, spa. A big thanks to Nicola, Patricia, Faith, Lauren in the Spa, the lovely restaurant team, and everyone else behind the scenes. A great stay.

A quiet country tranquil village vibe with independent café 's , boutiques and more . Very easy going atmosphere and friendly personable staff throughout . Spa suites spacious and light with private outside terrace. The main manor house cosy and charming . Very friendly, personable staff .

We recently stayed at Ockenden Manor Hotel & Spa to celebrate my husband’s 50th birthday, and the entire experience was absolutely fantastic from start to finish. From the moment we arrived, the team went above and beyond. Without us even requesting it, they had upgraded us to the Duplex Suite after noting that it was a special birthday celebration, which was such an incredibly thoughtful gesture and immediately made the stay feel extra special. The hotel itself was beautiful — full of character, spotless throughout, and with a wonderfully relaxed atmosphere. The spa was spectacular and genuinely one of the best parts of the stay. The facilities were amazing, and it felt luxurious without being pretentious. Dinner was another highlight. At dessert, the staff surprised my husband with a celebratory birthday plate, which was such a lovely touch and really summed up the level of care and attention we experienced throughout our stay. While this was definitely a special occasion treat for us and not something we could regularly afford, we enjoyed it so much that we would absolutely return in the future, even if staying in one of the more modest rooms, simply to experience the hotel and spa again. Thank you to the entire team for making Jake’s 50th birthday so memorable.

Beautifully decorated and comfortable accommodation showing great attention to detail, located in a beautiful English village on a secluded site with gorgeous views, and delightful garden and grounds but a stone throw from the village high street. The food was delicious - the cooked manor breakfasts reminded me of childhood breakfasts with sausages and bacon that tasted as they should. food. Apart from the beautiful historic manor house and grounds, there is a beautifully designed modern spa wing with some rooms, large swimming pool, hot tub, immersion pods and all the spa treatments that you would expect. The in house toiletries and spa ointments and oils were effective and smelled wonderful. Warm, friendly and attentive staff sealed the deal. Well worth treating yourself or a loved one to

Beautiful charming old hotel. Set in a quiet little village. The rooms were very comfortable with fantastic interior

Nothing

We booked an overnight dinner bed and breakfast stay for my birthday. We stayed Thursday to Friday. Positives: Small and friendly hotel Spa - good facilities and quiet Dinner - food was excellent Russell and 2 women serving in bar and restaurant in evening were excellent, friendly and attentive Complimentary bubbles on arrival were a nice touch. Not so good: Shower in our room (Alice) impossible to use. Stood for ages adjusting taps a tiny bit and could only get very hot or cold water. I gave up. Luckily, I had showered in spa - excellent and powerful. Breakfast - I ordered poached eggs and ate one of the 2 - one was overcooked and hard. Could offer more fresh fruit such as berries for yoghurt/cereal. Price - Cost nearly £550 for 1 night and for that premium price I would expect a premium experience including a working shower. If I returned, I would opt for a spa day.

Comfort, size of room and beautiful bathroom.

TV not set up properly and breaking picture; drafty windows and certainly the top floor room not suitable for a 78 year old to carry heavy baggage to the Alice room. Would not have booked if I'd have known.

Really lovely hotel. Great location in a small village with a variety of cafe’s and pubs. Rooms were lovely. Staff were friendly and helpful. Great spa. Nice and quite great for chilling out, good atmosphere.

We stayed here for one night to celebrate our anniversary. The staff, room, ambience and food were all incredible. It felt very special, the fizz on arrival and the complimentary anniversary sweet treats were very much appreciated. Special mention should go to Asha, Russell and Scott, but all the staff (whose names we didn’t get) were great. My husband used the spa during our stay, which he said was outstanding. A very relaxing experience all round.

Not easy for an American to find. A very narrow land from the village to the Manor. Did not eat at the restaurant. Breakfast OK. room fine.

The mots horrendous experience. Avoid it at any cots! Booked the room for me and my daughter directly with hotel. Talked to receptionist, that breakfast and dinner will be included in price. On check out I was made to pay £67 for my daughter's meal as apparently her and my rate was different. Receptionist was rude and dismissive. Food tasteless, low quality, ordered pork and it looked terrible. Room was boiling hot with no possibility to adjust the temperature.

Nice old charm.

Lots of stairs to get to my room and also stairs I. My room.

Beautifully comfortable, quirky with beams and very luxurious

Nothing

We had a very short break away just overnight, but we were able to arrive at 2.00pm and enjoy the extensive spa facilities before we were allocated a room. This was a very luxurious room with an extremely comfortable bed allowing the best sleep I have had in a long while. The facilities and surroundings were what you would want for a break away. A beautiful Manor House with comfortable reception rooms furnished with antiques and beautiful porcelain ornaments and wood panelling: it was like a National Trust property where you could actually feel at home, particularly as the staff were so welcoming and not even a hint of stuffiness you can sometimes experience from a hotel of this quality. It felt as though we had been away for much longer as we left feeling so relaxed. We will definitely be treating ourselves to a slice of this luxury again in the future.

The spa and leisure facilities were very nice, the room was small but comfortable, lacked a few sockets to handily use the kettle and coffee machine. Breakfast was enjoyable and the view from the restaurant was very pleasant if you sat in the garden room area.

The only issue I found was the shower head was rather blocked so the shower didn't function as well as it should and the lack of convenient power sockets

We could not recommend Ockenden Manor Hotel and Spa enough! The staff were so helpful and welcoming. On arrival we were upgraded to a suite and the room did not disappoint. The bed was extremely comfortable and the towels and robes were great. We loved the large free standing bath. The room was very clean and loved the homemade biscuits on arrival. The food was amazing, with lots of options and a great breakfast selection. Would highly recommend the Sunday lunch. The spa was so relaxing, with lots of outdoor spaces to relax with a coffee or smoothie. We used the Sunday indulgence deal, with a Sunday lunch, night stay in the Tudor suite, breakfast and use of the spa. This deal was great value. We would recommend the room Thomas. Thank you so much. We hope to be back again soon!

We booked rooms for ourselves, our adult children and their partners, plus baby grandson. We stayed three nights and enjoyed every second of our stay. Staff were all lovely and helpful, the food and drink excellent with great service. The spa was excellent too. Something that puts me off many hotels is rules, rules, rules, notices to refrain from doing anything….not here, so I was specially happy. I think the only rule seemed to be that children are only allowed in the pool at specific times. Our room, Timothy, was quite a challenge for my very tall husband, as was accessing it. But it is 16th century, and its character is undeniable. The biscuits in the room were delicious. And left in generous amounts. Also loved the china. Although breakfast didn’t start at the weekend until 8am, the kitchen were kind enough to make our grandson earlier breakfasts. They also happily made him dinner out of hours. Excellent all round, and we will return.

Beautiful location overlooking the rolling countryside. Relaxed atmosphere with nothing being too much trouble. We stayed in a Junior Spa suite and it was amazing. Clean and spacious with a fabulous bath. Dinner and breakfast were delicious and not overwhelming on amount. All the staff were welcoming, friendly and happy to help in any way. Well worth the visit.

The spa was incredible, we had the most relaxing time. Fantastic breakfast. Cosy room, friendly staff. We’ll come back !

Fabulous stay in Charles room, delicious lunch and 3 course dinner, indulgent spa treatment and enjoyable use of the spa

Hotel was great. Very good sized bedroom/bathroom. We ate in the restaurant for dinner and breakfast. Both were very good food and service. Used the Spa and Gym. Gym is small and has the essentials. The Spa is very good but the experience was let down by how busy it was both Saturday late afternoon and Sunday late morning.

great atmosphere and friendly staff. Also the location is very cosy. Our room "Raymond" was also romantic and cosy. The spa was also great, with space and modern features.

breakfast, lunch and dinner hours of the inhouse restaurant could be a bit more flexible. For example we wanted to have dinner at 21:00 and it was not possible (we could still get some chease though).

My wife and I visited for a birthday treat. The facilities are good and we both enjoy our treatments. Only downside was that for the price the spa did get quite busy in the afternoon. Would definitely go back again.

A fantastic stay looked after by Adam and the Team. The spa hotel is arguably one of the best in the country.

Lovely spa day, beautiful spa. I had booked the New Year, New You package. Lunch was excellent. My spa treatment (Mindful Moments) was fabulous and extremely relaxing. I used the pool, outdoor hot tub and steam room; all great. Lots of places to chill out and relax. Would recommend.

I cannot thank the team at Ockenden enough. We had a disastrous journey down and were stuck behind an accident for more than 4 hours and missed our spa treatments. Not only did the hotel not charge us for the treatments we missed (even though they would have been entitled to) but they managed to find a slot for one of us when we arrived even though it was a Saturday and they were fully booked. The staff could not have done more to help us salvage our trip. The room was clean, comfortable and we had a great night's sleep. The food, wine and service in the restaurant were all excellent as well. Thank you so much for your incredible hospitality, I hope to return again!

We came for the weekend, there was a confusion with our room booking and the room type, a feature suite was booked and we were assigned the Tudor Suite, we emailed Patricia regarding this and she was extremely rude in tone and unhelpful. We arrived and shown to the room, on first appearances the room was lovely, however the bathroom is not as pictured on Expedia. The bathroom was dirty with green all in the shower screen trim, the window was rotting and just general scum around the sink and window, the dormer was also cracked and peeling. The bedroom was very large and the little seating area a nice touch. However the lighting in the room is terrible, the dust by the headboard was truly disgusting, it is like the room hasn’t been cleaned properly for 6 months. The staff and food service was great, the spa is lovely, however not easy to get a bed or somewhere to sit down sometimes. All in all a nice weekend, however the standard of the room for the cost of it was not up to standard.

Our daughter visits two or three times a year and she recommended Ockenden and we are glad she did! The dinners were some of the best food I have ever tasted, the flavours were amazing. We will definitely return and enjoy even more of the wonderful Spa and hospitality.

What a wonderful stay! The facilities, room, spa and restaurant all brilliant. The staff were attentive and friendly. Breakfast was delicious served quickly and plenty to pick from for all tastes Only small point is spa use on out arrival day coincided with kids swim so a little busy. Aim for a 5 pm spa session when you check in. Next morning was quiet when we arrived at 11. Treatments were great a float and a LED mask session. Both very relaxing. It’s our second stay and will be back .

Navigate any spa time around kids swim times as it can get a little busy

Recent lunch at Ockenden Manor. Unfortunately, the overall experience had dipped from our previous dining experiences there. The menu was uninspiring and greatly over priced. This would have been acceptable had the quantity and flavours delivered. However, they were found wanting on both levels. Serving staff were polite but lacked top end customer service skills. The dining room was only at 25% capacity and lacked any real form of ambiance. This used to be the go to dining destination in the area for special occasions, however, that day is long gone.

Scenic surroundings and sumptuous luxury are the trademarks of this stunning hotel and spa - but it’s by no means their USP - that is purely in the understated, calm, quiet way their staff anticipate and meet every need for their guests - before we even recognise it ourselves! We had several issues before arriving frazzled and fraught for our overnight stay, not helped by travelling and arriving in ceaseless torrential rain. Initially disappointed not to be staying in the hotel , we were shown to a magnificent, modern spacious 3 bed room in the spa building , which not only had flip flops, robes and spa bath towels at the ready , but a fridge with complimentary soft drinks , a coffee maker , kettle and fresh cookies, and even a gorgeous tea pot! A patio with a view and stunning bathroom ( huge bath AND separate shower) and comfortable beds completed the reatful room - with the added nice touch that each room is allocated a name rather than a number. But far beyond this was the staff’s kindness, patience and initiative at managing to soothe our fraught nerves ( their pleasant personas never lapsed even when we temporarily lost the door key!) . Even tiny touches like umbrellas at the ready , and pointing out best routes around the buildings , are all thought of. Evening meal and breakfast in the historic old part of the building were both delicious, and again made all the better for the seamless, smiling, smooth service in stunning surroundings- the most impeccably decorated and furnished rooms possible. Nowhere is perfect - a few more hairdryers would not go amiss - but if all hotels modelled their staffing standards and systems on Ockenden Manor , every guest would leave a very happy person!

Wonderful hotel. We stayed in a Cuckfield room which is on the second floor. Beautiful views, gorgeous big bed with scrumptious linen and a large bath. The Spa is exceptional with complimentary hot drinks and the outdoor pool and jacuzzi very special. Fabulous food and a wonderful English Wine menu which was a joy to see. Hopefully will return sometime soon.

A lovely hotel and no doubt a great spa break. Nice rooms, great staff and a good location. Would’ve like an early morning gym burst but the spa isn’t open until 7am - my problem more than the hotels but it will be a future consideration when I’m over this way on business and need somewhere to stay.

Stayed here a number of times and it's a place that never disappoints. All of the staff, from reservations to reception and at dinner are friendly & professional, treating guests as individuals (Sarah, Patricia, Asher in reservations/reception and the wonderful Flav & Amy in the restaurant). As returning guests it's lovely to be remembered and welcomed back... Dinner was fantastic- it's always good but every element of this year's courses was so well conceived and well executed. Home smoked salmon was accompanied by smoked and pickled beetroots which were amazing in themselves. Quail melted in the mouth, the al dente green beans contrasted perfectly with the creamed cabbage with minutevpieces of smoky bacon. Best cheesecake ever for dessert- baked Basque cheesecake- caramelised and with a slight hint of citrus cutting through the cream ( we were told this secret ingredient but you'll have to visit to find out). The spa is superb- it's always impossible to find a seat to rest on but the indoor outdoor pool and outdoor jacuzzi are wonderful. The spa itself has lifts to make it accessible but the changing room showers could be improved by grab rails- it's really difficult when you have a mobility issue to stand without for support. Only other minute constructive criticism would be can staff please check pockets before clearing robes that they think aren't being used? This time we dashed out to stop them being taken from hooks but in the past have lost combs, toiletries spectacles and even our room key when this has happened.

Had an overnight stay which I very much enjoyed despite the underwhelming restaurant staff. The food was excellent but the head waiter/maitre d' or whatever one is called these days was very odd, though very pleasant. Kept sniffing and it did make me wonder what he might have snorted due to his eccentric behaviour including taking my order standing at the till, 6ft away and shouting my order at me whilst leaning back in a most casual and inappropriate manner. At breakfast I was not allowed to sit where I wanted because I was told that table is set for lunch. Ten minutes later the waiter started re-arranging the lunch table and when I questioned him he said they had a cancellation and it was now being set for afternoon tea.... whilst I was still waiting for my breakfast to appear. It's a pet hate when waiters and restaurant staff tell you where you can sit. When I pay £300 for B+B, I expect to be able to sit anywhere I like in the restaurant. I dared to ask the little oriental waitress to fetch marmalade after she pointed out where I could find it....if looks could kill. Another fabulous place spoilt by untrained staff .......shame as I would like to have returned, but won't.

Such a lovely experience. The Tudor room was everything I had hoped for and it’s got that homely feel to it. Although the spa looked amazing I was unable to go in due to a head cold but would love to go back and try it out. I did have a lovely foot treatment with Emily. The food in the restaurant was beautifully cooked but not much of it so we needed to order side dishes and bread even though we had 3 courses and I’m not a big eater portion sizes are tiny but all else was perfect

Very old historic property, we’ve stayed several times before restaurant team and food were excellent. Reception very helpful

Having to pay the whole stay up front, originally we were going to book summer 2025 for January 2026, this has become an annual family event. Didn’t book until November, so we didn’t get the choice of rooms we wanted. What we had was good but we would have liked to stay over the spa. I spoke direct with hotel, happy to pay deposit, give my credit card etc, but they still wanted full payment. Found it very unusual to be asked to pay 7 months in advance

We had a lovely stay. The staff made it for us, they were all lovely!

Nothing we didn’t like

Everything!

Wonderful stay in a great location for where we needed to be. Spa access was a great perk! And the spa itself was amazing. Staff were absolutely wonderful, very peppy which made a very accommodating environment. It was clean and homely and the service at breakfast was great. It felt like staying with family.

Nothing

History location use of Spa

Bathroom not clean. Rectified . Dinner awful. Waiter argued about cold food. Desert was choice type eclair one and not fresh filling a teaspoon. Breakfast terrible . Poor quality bacon. Supermarket bread. No dough dough. Mean portions compared to equivalent of the Swan in Southwold who use locally high quality ingredients.

The staff throughout our stay were warm and helpful. The food was excellent. We were able to take our dog which was great. The Spa is in a different building which meant we had to dress for the cold weather to access it. Also there is not the opportunity to buy a glass of Champagne or something nice at the lounge in the Spa. Our room had a great view over the park but the decor felt a little tired. Also no fridge or localised climate control. In my view this made it a bit overpriced for the facilities offered.

We loved everything about Ockenden Manor! From the warm atmosphere and incredibly clean and comfortable rooms to the charming decor and gorgeous views. Alas, we only stayed one night but it was a most excellent night, followed by a delicious breakfast the next morning. I would be thrilled to come back someday and have a mooch around the shops in Cuckfield.

Lovely place, beautiful inside and outside, friendly staff, nice spa facilities, delicious food at dinner.

beds could have been more comfortable, but other than that all great!

Lovely clean & modern spa facilities. Friendly staff. Awesome massage.

The restaurant is a little formal and expensive - would be great to have a more modern and accessible menu. It was a bit ‘fine dining’ for a chilled spa trip. The steam room was out of order which really does impact a spa day and makes it busier elsewhere - so it would have been nice to be offered some compensation here or acknowledge this. The regular clientele moaned openly about how busy it was in the spa area - which made for some awkward sauna time. As paying guests of the spa, you don’t want to feel like you’re not wanted there! It also became very hectic when kids were allowed in and would be good to pre-warn guests the times kids are in the spa - so you can work your day around this, should you want to avoid.

Amazing room, enjoyed drinks in the cosy drawing room and bar.

The steam room wasn't open

Everything is perfect highly recommend

No complaints had a great time

Ambience and charm in main hotel was lovely; facilities in spa were great, the room was large and comfortable with a great view. The quality of the food at dinner and breakfast were both strong.

The check in and general service at both the main hotel and in the spa area were diffident and offhand. It did not feel like a five star experience. The steam room which we'd be really looking forward to using was out of action the whole time we stayed but when we asked about it we were dismissed in a rather abrupt way. When we enquired if the reception staff could assist us with booking a wine vineyard tour at the nearby Bolney Estate, we were told they don't know anything about them - even though the hotel partners with them for spa day treats and clearly does have a close relationship.

Excellent hotel welcoming staff , a beautiful historic building , nice spa , excellent food , excellent toiletries , & have to say the staff stood out for their excellent hospitality & service both reception & waiting staff.

Shame steam not working

Amazing room!

Location