Kandy View Hotel

Nice place.

This was my second stay at this property, and honestly, I was very disappointed with the experience. The room was not clean at all. There were cockroaches in the bathroom at night, and there were no towels provided. I stayed in a budget room on the ground floor, in the last room at the end of the corridor. I had a discount through Booking.com. However, when I went to pay for the room, the staff member said he was not aware of the discount and told me to check with the owner. He called the owner and handed me the phone. I explained to the owner that I had a discount through Booking.com. However, the owner's response was, "Don't tell me about that. Deal with Booking.com directly." I had absolutely no problem paying the full amount. My concern was the owner's attitude and the way I was treated as a customer. A little courtesy and professionalism when speaking to guests would have made a big difference. Unfortunately, the lack of cleanliness, the cockroaches, the absence of towels, and the owner's poor customer service made this a very unpleasant experience. This will definitely be my last stay at this property. I will never return, and I would not recommend it to others.

Very friendly staff, comfortable room, scenic location, safe area, and very close to Kandy city.

The view is so beautiful 😍

Nothing

Friendly staff

Nothing

Mainly staff and swimming pool facilities 🥰😍

El personal trabajador que hacia lo que podía.

Las instalaciones estaban inhabitables como hotel por muy económico que sería. Baños en ambas habitaciones con el techo escarchado y negro de la humedad, el agua del lavabo y retrete salia hacia el plato de la ducha, suciio y dejado. Sin agua caliente. Habitaciones en estado de deterioradas totalmente, ventanas estropadas, pestillos que se podian cerrar, cerraduras de puertas rotas,.... Además plaga de hormigas, cucarachas y otros reptiles q el personal del hotel intentaban matar con limpia cristales. Desayuno pobre. Aguantamos una noche y acordamos cancelar el resto de la estancia. Nos ofrecieron otras habitaciones pero todas en estado de abandono. Somos viajeros y dormimos en albergues y otros alojamientos sencillos. Este nos supero sobretodo cuando vas con hijas. No se como booking no revisa este tipo de alojamientos antes de ofertarlos en la web.

Nothing

Nothing

Kindly staff budget friendly also🥰

Amazing warm welcome and excellent customer service. The room was clean, and the bedsheets were fresh and smelled lovely. Very helpful staff!

Only the room was neat

There was no good customer service The blanket was really a piece of a clothe Food I was waiting for more than 1 hour after ordering No handwash or soap in the washroom

⭐⭐⭐⭐⭐ Lovely place with very friendly, kind, and helpful staff. The place was even better than I expected. Highly recommended!

The facilities are quite limited, but the place is still manageable and comfortable enough for a short st

Room was okay. location also near to Kandy city. Staff was friendly

Great hotel with friendly staff, a nice pool, delicious breakfast, and helpful reception service.

A great hotel with an amazing pool and a very clean environment. The rooms are well-maintained with fresh bed covers, clean pillow covers, and a pleasant smell. The service is excellent.

Facilities ☹️

Staff was ok

Bed was not that good...had a budget room...bed was not comfortable..also the bathroom...no dustbin..have visted this property several times...

Worst ever experience we had. They asked for more money than we booked in booking.com

Inky pool

Nothing

There is a very attractive manager. She was very friendly and always appeared with us. She gave us a very warm welcome and a very good introduction. Her name is Udumbara and she is a very beautiful and attractive girl who suits her name. Because of her, it seems that the hotel does not have any shortcomings.

Even though it says there is a restaurant, the service is very confusing.

The staff is very supportive and the manager is a very young girl who is very attractive. She gave us a very warm welcome and seemed to be running the hotel on her own, managing everything very nicely.

Facilities are very poor.

Good location with stunning views (if you dont mind a short but steep hill!) Good space Lovely shower with good temperature or pressure Staff were attentive and helpful - our room was set out only for one person (there were two of us), but this was our fault as we changed rooms on arrival (we accidentally booked without aircon). The staff immediately came with extras and sorted everything out immediately! Great air con!

Advertised as restaurant, but no restaurant. Very questionable pool - would not risk it. Advertised as wifi in room, but there was not. Mattress & pillows were not overly comfy.

Good friendly staff, very clean

The bed sheets and bath towels are very fragrant and clean. The bed is also comfortable, the staff is very supportive and friendly. There is a very young manager who is very diligent and charming. Ajith is ready to help at any time.🙏

The facilities are very poor

Great views of Kandy from open air restaurant and balconies. Clean rooms and pool. Worth the short climb up the hill from the lake.

All good

Hjälpsam personal (vilket behövdes).

Slitet och nedgånget hotell i stort behov av renovering. AC saknades. Ofräscht badrum. Badrumsdörren gick i baklås. Vi hade superior room där det enda positiva var utsikten. Platta sängkuddar och endast 1 handduk.

I had a pleasant stay in Kandy city. The lady manager was very supportive and friendly. She explained everything kindly and always spoke very happily. She introduced the hotel and the places in Kandy city very well. I felt very comfortable because the staff were always polite and welcoming.

However, there were a few small issues. The mushrooms served were a little watery, and the pillow was a bit small and not very comfortable.

Günstiges Hotel mit guter Aussicht und sehr gemütlichem Bett.

Klimaanlage war kaputt, hat uns aber nicht gestört

Staff very helpful. In reception Udumbara and Parami gave a plesent welcome. Keep it up.

Restaurant facility need to be implemented.

Faculty is excellent. Value for money.

Things ok for me.

We really enjoyed our stay! Our room view and the breakfast view was absolutely gorgeous! Ajith was so lovely and helpful. Thank you so much!! - Marissa & Benjamin

Facility is very good, Value for money,

For me all ok.

Yes

not safe Parking

Utsikten och utsidan av hotellet var väldigt fint.

Rummet såg dyster och slitet. Sängkläder var smutsiga. Jag såg när någon lämnar rummet bytte örngott. Överkastet gav mig utslag. Den fick använda som täcke. Den var nog inte byt på länge. När jag påpekade då sa de att dem byter sängkläder varje dag. Mina sängkläder var smutsiga.

Location and the environment parking 🅿️ was good

Old bed no WiFi no tea coffee condiments bed linens was very poor room roof was full of fungus falling apart main room doors was no safe enough curtains was hagged very old clumsy furniture

Personál a hlavně pán, který nás ubytoval byl neskutečně milý a vstřícný. Mohli jsme mít jakýkoli dotaz a prosbu a on nám vše zařídil. nemuseli jsme se o nic starat a jenom jsme si užívali nádherné výhledy z pokoje. Snídaně byla opravdu výborná a dělaná před vašima očima. Děkujeme vám mockrát za tuto příležitost. Určitě bychom se sem někdy rádi vrátili.

I’m Jo from Australia 🇦🇺, and I stayed at Kandy View Hotel in Kandy, Sri Lanka while travelling. What truly stood out to me was more than anything else, was the exceptional value for money this hotel offers. For the price you pay, the experience you receive is honestly far beyond expectations. Compared to typical budget or dorm-style accommodation, Kandy View Hotel gives you so much more for your money. You get a private, clean, comfortable room, a peaceful environment, friendly and attentive service, and facilities that feel closer to a higher-end hotel, all without paying a high-end price. It’s the kind of place where you constantly think, “This is incredible for what I’m paying.” Every dollar spent truly feels worth it, making this an excellent choice for budget-conscious travellers who don’t want to compromise on comfort. The rooms are very clean, well maintained, and comfortable, which immediately adds value — no compromises on hygiene or comfort. On top of that, the rooftop restaurant offers a delicious breakfast with breathtaking views over Kandy, something you’d normally expect to pay extra for elsewhere. Here, it feels like a bonus that comes naturally with your stay. The staff and service add even more value. Everyone is warm, welcoming, and genuinely helpful, which makes the experience feel personal rather than transactional. That level of care and attention is rare and absolutely priceless when you’re travelling. A special mention must go to the owner, Mr. Kanchana. His guidance, kindness, and constant support throughout our stay elevated the entire experience. Having an owner so personally involved adds enormous value — it’s not just accommodation, it’s true hospitality. The CanBuy Gem Museum is another unique highlight and adds even more depth to the stay. Experiences like this make Kandy View Hotel feel like more than just a place to sleep, It’s a unique cultural experience that makes your stay feel richer and more meaningful.

A good room located in a quiet place with a good green view, easy access with name board should be light

The server of Mr.Ajith was very friendly, helping customers at any time The food was reasonably priced.

Good staff and good service provide to us

Great staff very friendly and kind and very easy to go to the centre

Nothing

Nothing

Booked and confirmed by email. But when we arrived the owner said he did not look at Booking.com and gave our rooms to others. We were given different rooms with higher price. Rooms are dusty, smell of urine. Hot water only comes out for 2 minutes, then it's cold water. Room doors and bath room doors are going to break anytime soon with rusty locks. The 'hotel' (it was anything but a hotel) staff couldn't even be bothered to clean the washroom properly. The room didn't even look clean as a dirty, used towel was left on the bed which was absolutely horrible. The walls of the shower and bathroom were all cracked and it looked disgusting. Dressing table is very dusty and very old. Also, our room was very dim as there was only 1 working bulb. There was another light in the room but it did not have a bulb at all! Furthermore, we asked for the quiet room, but we could hear the people in the next room talking. How is this meant to be a quiet room?? The next problem was the plug sockets: there were only 2 in the whole room and 1 of them didn't even work. When we put our charger in the other socket, it came out! Eventually, this socket worked at least. Swimming pool looks like an algae grown green pond. If we swim here, we would easily get atypical pneumonia. Reception desk is very bad and receptionist don't know English. When we paid cash, we asked for the receipt for confirmation. They were searching for a receipt book for a while and running up and down. Finally, he got the receipt book, but he doesn't know what to write. We told him what to write and payment. We told him how to spell 'paid', for him to write the receipt. They also took our ID card. When we asked him next day morning, he was searching and gave us other people's driving licences. Complete waste of money and risk of infections!!!

Not response to customer

Value for the money

The rooms smell unpleasant. Upon entering, something should attract us, but all the rooms were clean, but they emanated bad odors.

Habitación limpia y grande con vistas.

No teníamos sabanas ni mantas para taparnos, solo bajera de ropa de cama.

تعامل العاملين الموقع جيد

لايوجد مواد شخصية نظافة / لايوجد مكيف / عدم توفير بطانية / النت ضعيف جدا / ازعاج السكان في الدور العلوي / ضعف الإنارة / بعيدة عن الخدمات

Value for money

Bed sheets and pillow cases

Simply Good...i booked a budget room...but the host offered me a standard comfortable room in the upstair for the same price ....he was a nice guy....

There was no bin in the room...

Nice view, good hospitality and good accommodation

not clean swimming pool