Asafra Hotel Apartments

Nothing

Very bad attitude, badly managed, we left a day early after paying for it and they tried to blame us for a broken window glass that was already broken, shower head broken, blamed us of two towels were missing and found them in the balcony, very bad manners and badly managed, never again in this hotel ever

الموقع جميل جدا واستراتيجي

موظفين الأستقبال غير متمكنين من عملهم ويقدمو معلومات خاطئه

الفيو الامامي لا بئس بيه نزلوني الاول فالفيو الجانبي وكلمت الاستقبال نقلوني

الاثاث جدآ مستهلك عكس الصور خالص الباب مكسور تحس ان اي حد لو خبط الباب ينفتح

الفندق رائع باطلالته على البحر

الخدمة ضعيفه جدا

الفندق رائع باطلالته على البحر مباشره

تأخر توفير الخدمة

Staf not loyal and dirty all things old

تم حجز الغرفة وعند الوصول للفندق تم ابلاغنا بان الغرفة تم حجزها عن طريق الادارة رغم كان معي رقم تاكيد الحجز وتم حل المشكلة عن طريق الريسبشن وعمل ابجريد للغرفة لايوجد توجيه من الريسبشن برقم الواي فاي ولا يوجد بروشور للفندق والتليفون الارضى معطل ويوجد بعض الاصلحات بالغرفة ولم يتم تسليم فاتورة للمغادرة والفندق هايل والغرف نظيفة ولكن السعر غالي علي امكانيات الفندق وشكرا

افضل فندق بجد وافضل طاقم وافضل خدمه

لايوجد شيئ اعجبني

كل شيئ لم يعجبني اسوء تجربه

Was good but they didn’t but toilet paper and no hand washing gel

Was good but they didn’t but toilet paper and no hand washing gel

The view is perfect Kitchen supplies are good except a microwave.

- Walls are badly affected with humidity. - Beds & chairs need renovation - Phone was not working so we have to contact with external calls -We asked for supplies many times and then got only 2 though we were 3 guests, they fix it in the next day and brought 4

All of the staff are very helpful. The view was really good. The beach access is for free also there a good car parking.

لا يوجد شي سليم ولا الغرف نظيفه ولا الاقامه ممتازة

الغرف و الحمام سي جدا يوجد رسوم اضافيه علي الشاطي اعطاء غرفه لا تري البحر بشكل كامل و رفض التغير

Size of the flat View is wonderful

There was some noise but on request they solve the problem

تجربة زي الزفت اقسم بالله

جينا مخصوص من طنطا دافعين اغلس سعر لقينا اوضة مش مباشره للبحر اللي هو الجانبي لا احنا عاوزين زي ما حجزنا لا مفيش غير دي و سابوني نمشي انا و مراتي و بنتي قسما بالله اسوء تجربة شفتها في حياتي

The view is fascinating!

A bit noisy at night because of the cars it overlooks the main street & windows are not soundproof

سيئ جدا

تم الحجز في التطبيق شي وفي الواقع شيء مختلف الشقه متهالكة

早餐

特别吵，晚上吵的睡不着，都是摩托车的声音

للأسف كانت تجربتي في هذا الفندق سيئة جدًا. مستوى النظافة متدنٍ للغاية، حيث كانت الغرف غير نظيفة وتوجد روائح سجائر منتشرة في كل مكان، مما سبب إزعاجًا كبيرًا. الأثاث قديم ومتهالك ويحتاج إلى تجديد عاجل، كما أن الممرات والمرافق العامة تفتقر للاهتمام والصيانة. من ناحية التعامل، كان بعض الموظفين ودودين ويحاولون المساعدة، لكن في المقابل كان البعض الآخر غير متعاون وتعاملهم سيئ، مما أعطى انطباعًا غير مريح للنزلاء. بشكل عام، الفندق لا يرقى للتوقعات ولا أنصح بالإقامة فيه، خصوصًا لمن يهتم بالنظافة والراحة، وأتمنى من الإدارة تحسين مستوى النظافة وتحديث الأثاث وتدريب الموظفين بشكل أفضل.

للأسف كانت تجربتي في هذا الفندق سيئة جدًا. مستوى النظافة متدنٍ للغاية، حيث كانت الغرف غير نظيفة وتوجد روائح سجائر منتشرة في كل مكان، مما سبب إزعاجًا كبيرًا. الأثاث قديم ومتهالك ويحتاج إلى تجديد عاجل، كما أن الممرات والمرافق العامة تفتقر للاهتمام والصيانة. من ناحية التعامل، كان بعض الموظفين ودودين ويحاولون المساعدة، لكن في المقابل كان البعض الآخر غير متعاون وتعاملهم سيئ، مما أعطى انطباعًا غير مريح للنزلاء. بشكل عام، الفندق لا يرقى للتوقعات ولا أنصح بالإقامة فيه، خصوصًا لمن يهتم بالنظافة والراحة، وأتمنى من الإدارة تحسين مستوى النظافة وتحديث الأثاث وتدريب الموظفين بشكل أفضل.

الموقع

غير نظيف

La posizione e gli spazi interni.

La cucina inutilizzabile,con mobili vecchi e poco igienici, il condizionatore non funzionante, nonostante il periodo invernale, per cui abbiamo sofferto il freddo.Colazione deludente , non includeva nessuna bevanda. Il personale poco accogliente. Assolutamente da evitare.

Att det fans möjlighet få kläderna tvättade.

Det fanns många saker som var trasiga, och det hade uppstått en vattenläcka i både toaletten och köket som vi inte visste hur vi skulle åtgärda. Därför kändes det som att lägenheten/hotellet inte stämde överens med beskrivningen. Dessutom var kommunikationen på engelska svår när vi behövde hjälp. Trots att personalen försökte hjälpa till var det ändå svårt att göra sig förstådd. Ett av skåpen var mycket löst och innebar en allvarlig säkerhetsrisk för barnet.

Comfortable stay Nice sea view Kind staff

The hotel building is very old , doors need repairs furniture not clean

خدمة العملاء مميزة الموظفين مرتبين مافي عشوائية بالشغل السائح السعودي غاليا او الخليجي بشكل عام والسبب لان مو متعودين على الفطور المصري.

اهتمام في المصعد في الممرات المداخل والمخارج اصلاح الانارة اصلاح يدات الابواب الشقق كامله بشكل عام الفندق يحتاج لمتابعه صيانة وامرها بسيط لو ركز عليها

الموقع تحفه الاستقبال ممتاز

بياخذ وقت في الإجراءات

موظفي الاستقبال والادارة وخصوصا رعاية استاذ مصطفي عشري

الفرش قديم سيء

Nothing!! The place was horrendous: I left my luggage in the room while I was looking for a decent place to stay in. Staff unaware of what to do and not collaborative at all. Rooms crap and dirty, totally different from booking.com pictures and description.

Everything … I had to pay my booking but I left in about an hour and they didn’t want to refund me either despite I didn’t use the room.

La proximité de la plage l'espace dans l'appartement super recommandé

Le petit bémol pour le petit-déjeuner il n'y a pas de boisson chaude comprise ldans le petit-déjeuner et la plage est payante

The carpet is too old, and the doors need repair. The building is very old also.

The things that mentioned above

تجربة سيئة جداً لم أتوقعها باب الشقة مكسر مدخل بدون فرش صالة فيها كراسي وساخنة تقزز تلفزيون عطلان ابواب الغرف ما تتقفل باب الحمام قفل مكسور الحمام مافي صابون استاف يصرف على شفت الثاني ما يخدمك تليفون خربان سرير تتقلب الي معاك في غرفة الثانية بصحة من صوت الفرش القديم والله شاهد على التقييم

تجربة سيئة جداً لم أتوقعها باب الشقة مكسر مدخل بدون فرش صالة فيها كراسي وساخنة تقزز تلفزيون عطلان ابواب الغرف ما تتقفل باب الحمام قفل مكسور الحمام مافي صابون استاف يصرف على شفت الثاني ما يخدمك تليفون خربان سرير تتقلب الي معاك في غرفة الثانية بصحة من صوت الفرش القديم والله شاهد على التقييم

Parking.

The pictures shown are not of the apartments available for booking through Booking.com. The property claims they requested Booking.com to remove these photos. In reality, the bathrooms leak, there is no proper maintenance, and cleaning is neglected.

موظفين الاستقبال كل الاحترام والأستاذة مروة كل الشكر استجابه للمتطلبات بارك الله جهودكم ونفع بهم والمطعم والعاملين فيه والفطير والفطور الفلاحي ممتاز

رضى الناس غاية لا تدرك اتمنى

Everything was nice and clean hotel. And the location is the best. Our room was in 8th floor and the view was so nice to the ocean.

Everything was fine and clean.

Reception staff are amazing (especially Mme. Hilana and Mr. Mostafa) Miss. Hilana tried her best to fix any problem, and at some point, she was helping more than 3 clients at the same time in a very professional way, very special person working with every guest to ensure they have no problems. One of the best experiences I had ever with such a customer service, also Mr. Mostafa worked hard to ensure we were fully satisfied. The reception customer service overall is one of the best. The location as well is very convenient and easy to access , the rooms are spacious and have everything you might need as a family.

The included breakfast is such a joke, It's not a buffet but a set menu with 3 options, Me and my family picked different options during our first (and only visit to the restaurant) All the items are really cold, tasteless, and very poor quality, no drinks included 😃 After we finished the breakfast with barely eating a few bites we left, no body asking why we didn't like the food or so, but the lady just followed us asking for the drinks bill price, We told her our room number and that we are staying 10 nights here, so we will be back or simply to add the costs to the room . The same night at 12:43 a.m., the door knocked at the room, and they are asking for the pay (after midnight) Very bad experience. We never visited them again and instead used the restaurants around. Another bad experience during our first day and after 1 hour checking in, 2 guys came to the room to change some lights for outside decorations or whatever and kept screaming to each other from the balcony with no care that there is a family just came from a long flight and I had to literally kick them out. The bad thing as well is that the balconies have almost zero insulation, so it's hard to have a quiet time for sleep even at 3 am.

Breakfast was OK, with option to have it in your room with extra charge. Rooms were big, so it will accommodate an average family with ease.

Room was not clean, noticeable dust everywhere. Bathroom smell was horrible, we poured full bottle of clorex and smell still there. Night receptionist was polite and helpful, but morning receptionists who were one guy and 2 girls are far from professional. They keep laughing loud while talking to each other while guests are being served, very rude. Overall the hotel is extrmely overrated, it does not deserve quarter the price they charge. And be aware that number of rooms that are dedicated to booking.com is only 4 rooms, I booked a room with full sea view to be surprised that the only room left is side view. I was planning to stay for at least 5 days in the hotel, but I stayed with my family for only 1 night and ran away, and yes I am glad that I did..

I had the most beautiful two days of my life at this hotel. Honestly, I wish I could live here forever. The staff here are truly respectful and very polite. This place is one of the best hotels I’ve ever been to.

Stuf there amazing, friendly and professional

Good location and cooperative staff

Marwa and Mohamad at the reception were extremely helpful and the service was really nice.

Staff 85% Location 75%

- No private beach (there is a beach, but for hotel guests entry is with fees similar to public crowd from outside the hotel 😳 - Food (breakfast) us poor quality - Some of the facilities are not working like telephone and no soap in the batroom ... etc.

The staff are helpful and friendly

The entrance to the hotel The internet was so slow and sometimes did not work

The location It was near to my target family area

Facilities, I was expecting to get a Seaview room while just got a narrow view of the sea Also, photos of the room on Booking seams to be taken 20 years back

Location, clean

No liquid hand was soap. Staff in the restaurant were not friendly. Called 10.55 am to get breakfast in the room, after one hour they said were are sorry. It will be ready soon. Remote control battery ran out ((before using them), they said the batteries will be replaced soon, but they never until I called them twice and replaced them in the next day of our stay. Wifi access was not given to us until the evening as they said it needs to be fixed. while we’re talking to the guy in the reception and showing him our dissatisfaction, he gave us the password for the WiFi !!

View was amazing & staff were helpful

Construction work in front of the hotel & noise during the night.

Hotel Location is Excellant, Reciption Staff is Very Helpfull and decent

Shower had hot water View of the sea

Dirty Lamb, safe, etc all broken and no one fixes them. Same for AC

Location

When I booked on booking show me prices when I paid took another prices

location

Not clean at all Trash not collected long time Elvator most time not working Apartment not clean everything need updated Network so bad

Breakfast is not included The parking was very expressive

The apartment was clean and neat air conditions are in a very good condition, view was amazing

Almost nothing

Location Beach

Housekeeping response Network Reception staff

Staff is friendly Location is good

The view was amazing, but there was noisy construction going on. The staff at the reception were respectful, polite, and patient especially Ms. Amira, Mr. Mostafa, and Ms. Reham.

It was not clean, I found a cockroach in my slippers.

The location /spot is centralized among good restaurants and beaches.

The cleanliness is below standard

Fantastic view Nice 😊 smile from all staff

View

Cleanness,