The Amsterdam Hotel

فندق ممتاز والموقع ممتاز

Easy check-in and check-out. Friendly staff at front desk. Definitely hotels location. Major plus is the availability of smoking rooms.

No elevator. No comforter, just another bedsheet to act as a comforter/blanket. Rooms in need of remodeling/upgrade.

Location is excellent

You will not get any food here

立地のみ。

部屋が臭い。ルームキーが古のヤツ。アメニティが石鹸二つと歯ブラシ一本。エアコンから水が垂れる。

They charged me twice for one night and lied that refund issued to my bank stay away from that hotel!

The hotel is in a good location

Not helpful in accommodating or trying to accommodate changes in dates / arrangements.

The hotel is located at the center of city’s most bustling adult shop area. So you can see and enjoy something different than other city sightseeings In Philippines. The staffs are energetic and kind. And the restaurant in the hotel was good especially with the Korean cuisine.

The hotel is mainly for men, not for families. You should choose the hotel knowing that point.

Amazing hotel great area nice place to stay can even get nice food but not in hotel

Great location

Location and staff. They take care of you. Large room. Really good value

Based on price not much. Older hotel.

L'emplacement, la propreté de la chambre, la gentillesse du personnel.

The staff were kind and helpful. The hotel had a nice vibe.

All good.

Cleanliness

No lift

The location was excellent. The hotel staff were very helpful and accommodating. My room was large, clean and had everything that I needed.

The location was great! Right in the center of the nightlife. The room was super comfortable! Spacious and clean. The staff was attentive and helpful! From money exchange to a taxi. Hot water. Cold A/C. Room service. Friendly workers.

Nothing to dislike.

The staff was great and overall good stay for our Clark airport stopover

Rooms are quite noisy and a bit worn down

Everything

Nothing

Staff and room.

Internet was very poor.

Entrata sul retro per arrivare in taxi e sul davanti nella via pedonale. Wifi in camera 74 down e 85 up Livello di rumore in camera di notte con condizionatore e frigo acceso 49db(z) molto silenzioso considerando che siamo sulla via dei bar. Letto grande ma molto duro

Camera piano terra senza finestre No copertura cellulare in camera Doccia solo dall’alto Non c’è il phon

Location good

No lift,no break fast

Location good

There’s no lift,no breakfast,no tea making items,

Great location and clean!

Tv didn’t offer cnn

The room was super big and spacious including the bathroom.

The room was in the middle of the building… as in our window’s view was the inside of the building so we couldn’t even open the curtains if we wanted privacy. It was so dark in the room even with all lights on. The location was questionable (this is our mistake for not doing enough research). If you are looking to meet questionable people for a “good time” then this is for you.

セーフティーBOXの財布にあった金が最終日前日夜に日本円　40000が抜き取られていた　成田空港で気がついた　

Everything

Huone oli moitteettoman puhdas ja tilava, ja kylpyhuone oli samoin avara. Suihkun vedenpaine oli riittävä. Erityisen miellyttävää oli, että minulle myönnettiin poikkeuksellisesti tunnin lisäaikaa uloskirjautumiseen, johtuen myöhäisestä saapumisestani lentokentältä hotelliin. Arvostin tätä joustavuutta suuresti.

Sähkökatkon alettua huone numero 107 sijaitsee haastavassa paikassa. Generaattorin erittäin voimakas ääni kantautuu huoneeseen kapeaa käytävää pitkin, sillä käytävän päässä oleva ovi on eristämätön, mikä saa aikaan vaikutelman generaattorin sijainnista suoraan oven takana. Äänitaso on erittäin korkea. Vaikka tilanne ei ole yhtä kriittinen muissa huoneissa, uskon äänen kantautuvan myös niihin. Tämän seikan huomioiminen parannuksissa olisi hotellille ensiarvoisen tärkeää.

The staff was very friendly, helpful, and responsive.

No TV signal throughout my stay—no TV signal. Staff couldn’t say when service would return. Shower head and faucet need cleaning; water flows slowly in all directions.

Zentrale Lage Freundliches Personal

Weniger Ausstattung z.B. Wasserkessel

就在red street中间，去哪都方便，而且酒店保障客人安全，下次还继续入住

nothing atolle very old and bad furntuers

my room with out window and on grand floor very old furnters bad lacation and i ask to change my room they refused and they need to pay extra money and from your side you should explain for us about the room

Very clean and great staff.

Nothing . All good.

Good value for the money

Spacious and quite

No elevator

2nd stay. Everything was great. No complaints. Prime location.

The only "issue" was a very slow shower drain and you don't get water if you don't have your room clean.

Location

No lift

Great location

No lift

Great room

Nice and clean room but brighter lighting is desired. Toilet is ok, temperature control of the shower is very good. Staff were attentive and very courteous. Does not have an elevator so it may be hard for some to go to the upper rooms.

Location was great, with food, beauty and other services in walking distance. We enjoyed eating at the hotels restaurant. Very close to SM City Clark, 5 minutes walk. The reception staff was the best we have experienced in all of Philippines in recent years.

Having to climb stairs to 4th floor, the hardness of the beds and air conditioning not working at first. Reported air conditioning and they repaired straight away though.

Good location to party

Nothing

The staff were amazing; always polite and courteous. The room was big enough to spread out all my things. Good hot shower, TV, fully-stocked fridge and a safe were all appreciated. The best feature is the location - right in the Middle of Walking Street.

I wish the room had a kettle.

Affordable and good

Nil

EVERYTHING!!! Great staff, plenty of goodies in the room. Awesome food menu for room service. Room is BIG!! Bathroom is big!!! Separate shower separate bath.. Location in the very middle of EVERYTHING!! Thank you 😊 great security too

Not one complaint.. perfect hotel experience!

The staff was very helpful, even calling immediately after finding a left item in the room

Very spacious room

If you're going to check out the bars in the area, you want to stay here, everything is few minutes away.

Location is super. Right at the party place. Hotel is good for the value we paid. Security very good, Service and staff very helpfull.

I always stay here. Hotel staff always polite and professional. I will continue to stay here when in AC. Great restaurant on site for your comfort.

Friendly staff

Bed was a bit to hard for my liking

handy location

nothing not to like all good..traffic bad hard to cross main road.

The street in front is being redone, so no vehicles can get to this hotel right now. Just a short term problem. Nice hotel and great staff.

Friendly staff great service

Convenient to pubs and eating establishments.

Street pavements uneven n risk injuries if not careful.

Very nice clean cheap hotel

No complaints. Great location.

Subject: Formal Complaint and Urgent Request for Refund Dear Hotel Royal Amsterdam Staff and Management, I am formally addressing the unacceptable treatment I have experienced during my stay and requesting an immediate refund for August 27–31, 2024. I am leaving today, four days before my paid stay ends, due to the rudeness and harassment from management. As a guest, I was informed by your manager that an American tourist has no consumer rights in the Philippines. This statement is not only incorrect but offensive and dismissive of my concerns. I will be rating your hotel zero stars and sharing my experience widely to ensure other travelers are aware of the treatment they might receive at your establishment. History of My Stay and Complaint: I have been staying in Room 311, a senior deluxe plus room, for over eight months, paying 68,500 PHP per 30 days. Two days ago, I paid for a nine-day extension, up to August 31. Initially, I decided to cancel any further stay beyond August 22 because a staff member (whose name sounds like "Jessa") warned me that I might need to relocate rooms. This was already an oversight on your part, considering my long-term guest status and preference for continuity and privacy in a higher-class room. I do not appreciate being disturbed or hustled. After canceling my extension, another staff member, "Dina" (phonetically), assured me multiple times that if I extended my stay in Room 311 for the additional nine days, I would not need to change rooms. Based on this guarantee, I agreed to the extension. Over the last two weeks, every time I passed the front desk, I was repeatedly reminded to pay for these nine days. It is highly suspicious and unethical that just two days after my payment was taken, I was abruptly told I had to move due to a construction project that, allegedly, the staff was unaware of when accepting my payment. I have since learned that your staff was indeed aware of the impending construction but chose to take my money regardless, prioritizing profit over honesty and guest satisfaction. This is a clear breach of trust and demonstrates a disregard for the well-being of your guests. The construction crew's early completion of work on the second floor does not excuse the lack of communication or consideration shown to me. Instead of compensating me for this inconvenience, your management chose to blame me for expecting basic respect and a minimum standard of service. Furthermore, today, I received threats from your manager, who I was told is from South Africa, as an identifying detail. This behavior is not only unprofessional but borders on intimidation and harassment. Such conduct is entirely inappropriate and unacceptable, and it has no place in a hospitality setting. I have already consulted with two lawyers and the tourist police about this incident and am prepared to take further legal action, including pressing charges and seeking the revocation of your operating permit or license if necessary. Although I have obtained an exit permit from the Philippine government, I am willing to extend my stay to ensure this situation is properly addressed. Your management's failure to adequately inform your staff and guests about planned construction and your unethical practice of taking money under false pretenses is a serious violation of consumer rights. It is your responsibility to manage your internal operations without disrupting or inconveniencing your guests. The reputation of Hotel Royal Amsterdam (and Queen Hotel Angeles City by extension) is at serious risk due to your mishandling of this situation, and from me pursuing any other avenues to respond to being cornered by the manager’s ultimatum. The manager acknowledged that his failure to inform his reception staff in advance about sending construction workers to the third floor was his fault. However, he still insisted on relocating me, regardless of it being his fault, during my few final days here. Given these circumstances, I expect an immediate refund for the remaining days of my prepaid stay, from August 27 to August 31, 2024. Additionally, I demand a formal apology for the threats made and the inconvenience caused. The lack of effort to make up for the inconvenience caused by the hotel's management is alarming and reflects poorly on your establishment. I initially drafted this letter on the morning of August 24, 2024, but chose not to send it, hoping that management would rectify the situation and avoid further escalation. Unfortunately, the situation has only worsened. Thank you for your immediate attention to this matter. I hope we can resolve this issue amicably, but I will not hesitate to pursue all available legal avenues if necessary. Sincerely, Mr. Kamensky August 27, 2024

Convenience to nightlife and eateries.

Stay here whenever I visit. Always top tier services. Staff is wonderful. Cannot think of anything to complain about.

Great locations if your planning to have a good time, but if your a Filipino do not go the club almost in front of the Hotel name " Cosplay " they are very racist club they said NO FILIPINO allowed specially wearing a sandals but if your a diff. nationalities you are allowed to.

Staff was great and you are right in the middle of all the fun on Walking Street. Everything is near.

The Hotel is located in the pedestrian street, which makes it safe to Walk at night. I arrived very late at night and I felt safe at all time. I also wish I had tried the mexican restaurant. Finally, I have to thank the staff for they allowed me to stay a bit longer because I needed to sleep more. Thank you!

Location was perfect! It was right in the middle of walking street. Also loved that they had a working AC unit to deal with the heat. The restaurant in the hotel was also convenient. But overall the staff was the cherry on top. The service received was top notch.

Well they had to put me on the fourth floor which was not ideal. Three flights of stairs after a long flight is no fun. Plus the fourth floor is unbearably hot so that’s also another issue.

Everything

I really enjoyed my stay

I will definitely stay again

Clean

Walking street

N/A