Kempinski Hotel Fuzhou

前台服務非常好

地毯有前一個房客的指甲，還有很多小屑屑，不敢赤腳走

We love coming to the Kempinski. The staff are friendly and helpful. The location is perfect. You'll find lots of local restaurants or street food. Love it

Maybe it's time to look at the breakfast menu for something new.

没有达到真正五星标准，许多还需改进。

我住过全国各地许多星级宾馆这家酒店，夸张点，许多地方连商务酒店都不如，例如客房内一泡茶收取$88元且没有显注的标明，一并矿泉水收$16，如此星级的酒店在客房的房客身上收取如此的费用有点说不过去，现在许多商务酒店配有茶，水免费胜至还很允足，洗一件T恤你们收取$50而大多店家都有自助洗衣房，在此住过一周给我的体验就是付5星的费，体验3星的标准，希望他们能自检。

Location is good with alot of food options nearby. The gym is large, well-equipped and well-maintained, and is one of the best hotel gyms I have been too. Indoor pool looked good too, but did not have time to go :p

Can improve certain details: - did not manage to get connecting rooms despite request - did not manage to get birthday surprise for my family member during our stay despite request - despite requesting for an extra bed (at a cost), the hotel staff brought a flimsy “divider” to our room which we rejected (fortunately we were not charged) - though the gym is opened 24-hr, the AC was off at night, and the lights outside the gym and at lift lobby were switched off, so we had to use lights from our mobile phones to get to the lifts to head back to our rooms Buffet breakfast was quite expensive too

Personnel tres serviable

Klasse Frühstück. Sehr große Auswahl!

We cannot speak Chinese but the staff were ALWAYS helpful and always tried to help us and answer our questions. The friendly good morning from the cleaning lady on our floor was our highlight.

Such a wonderful hotel in Fuzhou, the staff were all friendly and helpful, the breakfast tasted good and selection was wide (would be better if they had hot chocolate drink), our suite room was very big, and the view was very nice. The amenities by Ferragamo were luxurious. There was one day we missed the executive lounge afternoon tea (as we were outside exploring), and the hotel actually sent the cakes to our room. They knew beforehand that we liked chocolates and also gave us an extra 3 chocolate cakes that were not part of the lounge selection. We were never hungry there and greatly enjoyed ourselves in the hotel. Lounge was very nice, and there is a cute and huge toy cat, although maybe a greater selection of all-day snacks would have been good. 在福州很棒的一间酒店员工都非常友善，积极， 主动。早餐味道很好，选择也多 （只可惜没有热可可）。 我们的套房很大，风景也美。我们也很喜欢 Ferragamo 的洗头水。 我们有一天没有赶到行政酒廊的下午茶。酒店竟然吧下午茶的茶点送去我们的房间。 酒店知道我们喜欢巧克力，也送了几种不同巧克力味道的蛋糕给我们。我们在酒店一直吃的饱饱的。很享受。 行政酒廊也很豪华。里面有一个大玩具猫。但是可能有多一点的all-day小吃会比较好。

Great location and excellent staff service, the Kempinski standard!

Great hotel. Good location.

Śniadanie bardzo dobre. Lokalizacja bardzo dobra. Gniazda elektryczne przystosowane do std EU

1/Obsługa praktycznie nie porozumiewa się w języku angielskim 2/W łazience / prysznicu śmierdzi stęchlizną a zagrzybiony silikon odstaje na długości ok 30 cm 3/Pomimo dokonania wcześniejszej 100% przedpłaty za pobyt recepcja stwierdziła, że nie otrzymała wpłaty od booking.com więc pobrano opłatę pre-autoryzacyjną ponownie w dodatku na wyższą kwotę. Recepcjonista nie była w stanie wytłumaczyć dlaczego. 4/W trakcie oczekiwania na zwrot niesłusznie pobranych pieniędzy - hotel twierdzi że zwrócił ja pieniędzy jeszcze nie mam 5/Internet to farsa - blokowane są komunikatory takie jak Whatsapp i wiele innych.

Probably the most luxurious in all of Fuzhou

Good

Good

Friendly staffs, especially morning breakfast where the supervisor name Ye Xiang is very friendly as he made me a very good coffee every day.

Great room

Room rate too high

Member

The is one of the cheapest Kempinski hotel in the world, Hotel itself is awesome, just a short walking distance from metro station. Room is clean, bed is soft and super comfortable. Strong water pressure makes shower to be a enjoyable thing.

Location, shuttle to airport, new facility

Steam room (temp is too low, which can not be utilized).

Stayed 5 nights. The gym is very well equipped. Also has an indoor pool. I really enjoyed the facilities. Room was big, clean and loved the cove lighting for bed time. Super well designed to lit the space just that slight tinge when you are sleeping so that you are able to see your way to the washroom but yet dark enough for a good night's rest. It is beside a mall that has most essentials and a supermarket. It is not as large as other shopping malls but adequate. Also has a myriad of food stalls / restaurants just 1 minute walk away. The housekeeping staff even took the initiative to provide us extra mineral water at night when she delivered a pillow as we did not ask for the room to be cleaned that morning. The counter staff helped us to order food delivery as we did not own a Chinese mobile number.

There was some construction going on that was not within the building (likely buildings nearby) and this affected sleep on a Sunday morning.

Request a non-smoking room and floor. However, whole room has a cigarette smell even the bedding

Room has nice layout.

Some minor defects needed repair.

The Kempinski Hotel in Fuzhou is a very comfortable nice stay when travelling around China. It is well located to train station and getting anywhere in Fuzhou is handy enough. It does a good breakfast and freshly cooked omelets which aren’t always available in other hotels. I’ll definitely stay again next time in Fuzhou

Hospitality, very warm from the front desk.

Nil

Very comfortable

Overall, this is a very good hotel. It’s a bit cold in the lobby.

Avoid. Management clearly tolerates smoking in the rooms or at the very least do not escort guests out of the hotel if they are caught smoking. Can smell cigarette smoke in lobby, room floors and even in my own room as I ended up in a room with a connecting door to a room with folks that smoke in the room. Nothing else to add. Terrible hotel. Avoid.

Great hotel with excellent service. The restaurant is amazing for breakfast with a full buffet of western and eastern dishes. The room is well appointed and large although the airconditioner was not working. Evidently they don’t turn it on during winter and the room was pretty warm. I didn’t think they should turn it off as some people prefer their rooms cold. Good size rooms with very comfortable bed and fluffy beddings. Nice comfortable stay!

Marvellous Facilities.

Great location. Enjoyed the breakfast.

Great

Great

Old, not clean

I recently stayed at this hotel, and while the facilities were decent, the service at the front desk was extremely disappointing. The staff seemed completely uninterested in helping guests. They had a "poker face" and were incredibly unapproachable, responding to questions or requests with the bare minimum effort, if at all. It felt like they couldn't care less about providing good service or ensuring a pleasant stay for their guests. This lack of warmth and hospitality left a bad impression, and unfortunately, it overshadowed what could have been a pleasant stay. Management needs to seriously consider training their front desk staff in customer service, as this kind of attitude is unacceptable in the hospitality industry.

Amazing experience with very helpfull staff…

Hotel was in great location. Many eateries near hotel, Metro within couple of minutes walk from hotel

Everything is good.

Friendly, very helpful, professional staff.

Location and their gym

None

The location is close to the subway station. The hotel is just next to the famous East Tahoe Plaza, and there are various restaurants and street food vendors around. The front desk staffs are friendly and professional, especially Shirley, she gave us a warm welcome and thoughtful arrangement for the hotel room. Xiao Yan who serves as a host for afternoon tea time area, she made us a delightful tea time. The hotel room clean crew are doing excellent job.

The floor area at front door of the hotel looks there are many spot stains on the concrete floor.

Facilities are new with steam and sauna available

The pillows are soft , blanket are too thick for the weather . The 1 way / 2 way glass mirror is interesting but unless you dark out the whole room at night it is too bright to sleep when you have a night lamp switched on. I think I smelt cigarette smoke at common floor which I stayed (level 15)

good

front desk reception trainee, not train well. although main receptionist working. he can look at us tell us pls wait. he has nothing to do, head was down for few mins and not say hi to us while we are waitimg.

1. The hotel‘s front-desk clerks are very unfriendly. When I checking in, I said I wanted to book at booking.com. The front desk customer service showed a disdainful expression and said it would take a while longer, even joking with colleagues. 2. The order reservation interface displays breakfast included, but after the order is confirmed, it has changed to no breakfast included. I am not sure if this is a problem with booking.com or the hotel. 3. The most uncomfortable and emotional impact of a day is also due to breakfast. When I entered the breakfast restaurant and started eating, customer service came over to tell me that your order did not include breakfast. After a while, another customer service came over to tell me that your order did not include breakfast. Are you sure you want to continue eating breakfast! It's really impolite and impolite. I've lost all my mood for a day. Is this still the etiquette that a 5-star luxury hotel should have?

It's spacious and comfy. Nice city view.

Could not get cold bottled water for breakfast.

Very friendly helpful staff. Rooms are clean and good quality. Close to shopping precinct.

Usually I am very picky about hotel service, but I must say that this hotel is definitely one of the best I've ever been to. I think the owner and the management team could write a textbook of how to successfully manage a hotel. They are really a paradigm! The service is impeccable. Even the swimming pool safe guard gave me greetings full of warmth. When I reported that the table cleaning during breakfast is a bit slow, everything simply got changed and became perfect the next day! I felt respected a lot during my 9-night stay with this hotel. Maybe the only exception is the bellmen outside the entrance, who are often trying to avoid serving. But the in-door porter (bellboy) is very good -- nice and professional. Overall, I've been to so many famous luxury hotels all over the world, this hotel (though way not the most expensive) undoubtedly gets in the forefront with its facilities, and more importantly, almost flawless service!

In the evening, I called the hotel to book a room. Nicki at the hotel switchboard confirmed my movement track with me, made a reservation for me if I had been to high-risk areas, and told me what I needed to present when I checked in. Good service! I'm very satisfied.

After checking in the hotel, I called the guest Service center after the meal service period of the hotel restaurant. Nicki from the guest Service center told me where the menu of the room was and recommended the food for me. The order was delivered to the room soon after I placed the order.I really like Nicki's service.

My family stayed at this hotel for a couple of nights. The hotel had staff that was very kind and helpful and the food here was delicious. This is my go to hotel whenever I travel to Fuzhou. Highly recommend to those in Fuzhou, you won’t regret it!

Maybe it is wasteful, stumping up for a fancy hotel if you are planning on partying hard and staying out late, or maybe it is just what is needed; namely a really good sleep and a cracking breakfast. Either way, the Kempinski delivers the goods. A professional speedy checkin, a free room upgrade, and even a complimentary birthday cake thrown in. Very impressed.

Great location for the hotel with lots of food establishments very nearby. The hotel service was prompt and impeccable, especially from Anan and Sea. We got excellent advice on sightseeing and dining recommendations.

It's our first visit to Fuzhou and it was a pleasant stay in Kempinski. Beautiful hotel but sometimes what adds to the beauty is the team that fronts the hotel. Glad we were in good hands of Anan and Sea who saw to a smooth check-in and were very professional and friendly. Kempinski is about 15mins from Sanfangqixiang and around the hotel there is seriously no lack of food. The hotel itself boast good food as well on the second floor restaurant.

We stayed here for 4 days in between our 3 days trips to Wuyi mountain. Some of the points about this hotels would like to highlight: 1. Location - it is located at the little east side of central Fuzhou city so a little bit closer to the Chang Lo international airport. Taxi to central Fuzhou is convenient and nearby there is a plaza for shopping or finding some food in the food court. I feel a bit safer than other hotel in downtown Fuzhou as well. 2. Facility - we didn't use many of the facilities as we were pretty much outside doing sightseeing everyday but the hotel is very modern and comfortable. 3. Service - 5 stars service in my own opinion. The staff are super helpful. One of the staff help me to book the airport shuttle bus service with his own Wechat pay (as the company only accept it to book online) and I pay him cash. Really good customer service. Will 100% recommend it and will certainly come back if I visit Fuzhou again.

Kempinski Fuzhou is the best hotel in Fuzhou City. It served high level services, delicous food, great rooms. I will be back again. Also you could find awesome restaurants, shops and parks for children at Tahoe plaza. Thank you! 点评不得少于50个汉字点评不得少于50个汉字点评不得少于50个汉字点评不得少于50个汉字点评不得少于50个汉字 the system is stupid. 点评不得少于50个汉字

First time at this hotel chain and it was a great pleasure. The staff was very helpful and courteous, the hotel was very clean. Rooms spacious and bed quite comfortable. Shower was clean and powerful, not moldy like I see so many times at even nice hotels. All toiletries are available in case you missed something - but do not miss the breakfast! A good assortment of food choices. Presented nicely and quality was very good. Despite being busy, the restaurant was quiet which facilities business discussions.

Invited for afternoon tea at lobby bar with some of friends. What a lovely place it is! Full of smiles in the house! Got the feeling that as i walked in “ yes!!! We are SPECIAL! & this is LUXURY!!” The young ladies who served us, they r Superb !! Attentive yet knows when to engage, all have beautiful smiles! I am not an afternoon tea person btw, but got to say those little things look gorgeous and taste just as good!! I wish I could have more though! Can’t wait to drop by next time and see u all lovely people!

Love this hotel. sure going to be my stay if going to fuzhou in future. the staff friendly and can’t thanks enough for hold a taxi for us at roadside under rain. The bar was amazing and so was the band singing that night.

Nice view with comfortable beds and warm friendly service. Very good and relaxing trip. Stayed in deluxe city view room. Bathroom and shower and bathtub with bath salt provided. Great value for money. Highly recommended!

I have been staying in Kempinski Fuzhou since they first opened for business in 2016. I have also stayed in other Kempinski hotels in China, and I rate this hotel the best of all. Cleanliness, services, executive lounge, all outstanding. General Manager Christian is very proactive and constantly roams the areas making sure things are running well. Highly recommend.

I've been Fuzhou for several times. But it's the best compare to others. It's elegant with best location, near by my company and shopping mall. near There are shuttle vehicles( named Yuanxian or Yausiang, not hotel's cars but can drop me there) from airport to the Hotel, cheaper than taxi. Meanwhile, a lady in front desk was friendly and helpful. it only took me 15mins to my company there. besides, like other Kempinski hotel, there is a Paulaner bar as well, even though without too many guests there.

I travelled Fuzhou for two days, i lived in this hotel for one night. it has very very very friendly staff, and very very very high class room equipments. Yes, i high recomand it.

it is amazing stay. It was made better with Jack cai extreme detail service. Will definitely visit again

Rude staff to check the room around 2AM due to their false smoke detector. And they refuse to offer any discount for the sleepless night.

I stayed in Kempinski Hotel on a Business Trip. The room, service, buffet and other facilities are fantastic. On top of that, the costumer relation manager was very helpful. He has done an outstanding service. Being a Muslim, we had a difficulty to find the Muslim food. This hotel's costumer relation manager had assist a lot in our stay in Kempinski. This hotel is highly recommended. Location is good.

Overall very good experience