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The Vale Niseko — Reviews & Guest Insights 2026

The Vale Niseko

Name: The Vale Niseko
Address: 166-9 Yamada, Kutchan, Hokkaido, 044-0081, Kutchan, 044-0081, JP
Telephone: 81-136-231724
Rating: 7.6

by Independent

166-9 Yamada, Kutchan, Hokkaido, 044-0081, Kutchan, JP

81-136-231724

7.6Very Good(41 reviews)

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LocationHotel Class

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Update your trip details before booking.

Check-in from

03:00 PM

Check-out by

10:00 AM

About this hotel

Luxurious Spa and Ski-In/Ski-Out Access
Indulge in massages at the spa and enjoy the convenience of ski-in/ski-out access. Relax in hot springs or the seasonal outdoor pool.

Concierge Services and Complimentary Shuttles
Benefit from concierge services, complimentary Wi-Fi, and a convenient area shuttle to explore nearby attractions hassle-free.

Dining Excellence and Airport Transfers
Dine at Vale Bar and Grill, avail of dry cleaning services, and relish in a full breakfast. Enjoy the ease of a surcharged airport shuttle and free self-parking.

To book your stay amidst the splendor of Niseko, inquire now at The Vale Niseko.

Nearby Attractions

ふるさと眺望点双子のサクランボの木
ふるさと眺望点双子のサクランボの木, Niseko Panorama Line, Kutchan, Hokkaido Region 044-0078, Japan
- Viewpoint
2.4 km(1.5 mi)
魚のレリーフ
魚のレリーフ, National Highway Route 5, Kutchan, Hokkaido Region 044-0045, Japan
- Public Art
5.0 km(3.1 mi)

Important Information

The seasonal pool will be open from November 30 to April 13.
Hot springs access available from 6:30 AM to 4:00 PM.
Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
The property is professionally cleaned.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

A deposit may be required at the property.

Stay Details

Check-in from

03:00 PM

Check-out by

10:00 AM

Children

Allowed

Pets

Not allowed

Amenities

Elevator

Downhill skiing nearby

Hiking/biking trails nearby

Ski storage

Breakfast available (surcharge)

Television in common areas

Front desk (limited hours)

Ski-in/ski-out access

Full-service spa

Tours/ticket assistance

Wheelchair accessible parking

Free area shuttle

Room Types

1 Bedroom Suite with Bunk Room

Up to 6 guests83 m22 Twin bed (90-99 cm wide), 2 Bunk bed (90-99 cm wide)

2 Bedroom Yotei Suite (A)

Up to 6 guests110 m24 Twin bed (90-99 cm wide)

2 Bedroom Suite with Bunk Room (Dual Key)

Up to 8 guests121 m22 Twin bed (90-99 cm wide)

2 Bedroom Suite with Tatami Room

Up to 8 guests114 m22 Twin bed (90-99 cm wide)

Hotel Policies

Pets

Pets not allowed

Children and extra beds

No rollaway/extra beds available

Pets

No pets

Smoking

Smoking permitted

Children and extra bed policy

Children welcome

Health & Safety

Property uses a professional cleaning service

General

Professional property host/manager

General

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Ask about this hotel

Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”

Guest reviews(41 total)

Provider-sourced guest reviews.

8/10

Reviewed Apr 2, 2025

Great onsen and ski-in/ski-out access.

10/10

Reviewed Mar 23, 2025

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.

6/10

Reviewed Mar 20, 2025

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.

8/10

Reviewed Jan 5, 2025

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.

8/10

Reviewed Apr 1, 2024

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.

10/10

Reviewed Jan 14, 2023

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

2/10

Reviewed Jan 5, 2023

Very bad experience stay in vale in niesko , very disappointed! Not recommend

2/10

Reviewed Mar 24, 2020

The worst hotel experience, rude and

2/10

Reviewed Mar 22, 2020

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！

8/10

Reviewed Mar 6, 2020

hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.

2/10

Reviewed Mar 2, 2020

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！

8/10

Reviewed Feb 17, 2020

숙소가 깔끔하고 스키장과 가까워서 좋았습니다

10/10

Reviewed Feb 14, 2020

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.

10/10

Reviewed Feb 14, 2020

型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。

6/10

Reviewed Feb 11, 2020

Ski in ski out

6/10

Reviewed Jan 29, 2020

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef

4/10

Reviewed Jan 25, 2020

價格和品質不符，不推薦

6/10

Reviewed Dec 22, 2019

ニセコ全般的にそうですがフロントもほぼ英語標準です。（ひとり台湾人の日本語はなせるスタッフいますが日本人いませんでした）海外のホテルのようでした。英語話せない人は避けたほうがいいかもです。皆さん親切です。スキー場へのアクセスは〇　裏の出口からすぐいけます。施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。コスパでみると　ニセコ全般と同様悪いです。

10/10

Reviewed Dec 12, 2019

Very helpful staffs Nice experience

8/10

Reviewed May 4, 2019

広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたがすぐに対応してくれたので良かったです残念な点は、ベッドの大きさだけが布団の大きさより小さく寝返りがしにくい状態でしたあと暖房がききすぎで１日目は暑くて寝れませんでした翌朝フロントに調整方法をきいたので２日目は大丈夫でした夜のフロントが9時までだったので暖房に関してはチェックイン時に説明してくれるとよかったです

10/10

Reviewed Mar 23, 2019

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!

10/10

Reviewed Mar 20, 2019

It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!

10/10

Reviewed Feb 10, 2019

Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.

10/10

Reviewed Jan 31, 2019

Fantastic hotel that is so convenient to the ski slopes in Niseko. We were a group of 4 adults and 2 children and the apartment suited us perfectly. It is a truly ski in - ski out hotel. The apartment is extremely well appointed and the included lockers in the basement are perfect for storing ski gear.

2/10

Reviewed Jan 9, 2019

First of all, I have pre-arranged the airport pickup services upon my arrival however the driver did not show up and I called the concierge and apparently they missed my confirmation email. Secondly, I called and requested pickup services from JR Kutchan station at 6pm and again no one showed up so I called and asked and they said the driver was stuck in traffic. I waited till 6:20pm and still no one showed up and I decided to take taxi back to the hotel as I was really sick from food poisoning and I found no traffic on the way back. Vale called me back and said I made the appointment with them at 6:30pm not 6..... I told them to check if there's any voice recorder as I was pretty sure I asked for pickup time at 6pm since my train arrived at 6pm. Last but not least, we requested airport transfer on our departure day and the trasnfer was late for 30 mins again. I am not quite sure what more I could complain but I am sure I would never ever book Vale again.

8/10

Reviewed Aug 13, 2018

温泉スパは、脱衣室の床が石タイルなので、びしょ濡れで不快でした。その他はとても快適に過ごせました。

8/10

Reviewed Mar 28, 2018

The ski in & ski out is very convenient for family with kids.

8/10

Reviewed Mar 27, 2018

Great hotel and super helpful staff. They organized everything from ski rentals to transfers from Sapporo which is what we would expect given the price point. The room was comfortable with great amenities. It was always just very hot in the room and we couldn’t control the temperature. Otherwise super convenient location right next to a ski lift with rentals on site.. II would definitely stay there again.

2/10

Reviewed Mar 24, 2018

ホテルだと思って宿泊したら、高いだけでホテルのサービスは一切なく、自分都合を客に押し付け、最悪でした。二度と利用しません。

6/10

Reviewed Mar 22, 2018

If you're looking for a hotel on par with the Four Seasons or the Ritz Carlton, the Vale Niseko is NOT it. The Vale leaves a lot to be desired. First of all, the front reception desk isn't even open 24 hrs a day. They go home at 10 pm. This isn't really a ski-in, ski-out facility either. You have to climb a rather slippery slope to actually get up to the lift. It would have been very helpful to have a ski valet, but don't be looking for the ski valet. There isn't one. You have to self-serve your own skis and boots from your cramped, dingy locker. The locker room is dark and spartan. There aren't even padded seats. They only have a few scattered very hard, very tiny stools on which for you to precariously balance while you try to stuff your feet into your stiff boots. The rooms are clean but dated. The beds are comfortable. The Vale touts its onsite onsen, but it wasn't at all relaxing. Every afternoon, loud and obnoxious tourists would come in and totally ruin the tranquility. It was disappointing that the Vale staff didn't enforce the rules. It was quite disgusting to see these people in the onsen with bikinis and underwear on. Unfortunately, there isn't much choice in Niseko in terms of luxury accommodations. It does seem though that there is much new construction happening. The Maples appears to be truly a ski-in, ski out facility. Hopefully it will be available by the time we visit again.

10/10

Reviewed Mar 19, 2018

Ski in and Ski out 的酒店就是个方便，加上临近繁忙的十字路口，到哪里都可步行。酒店的设计比较温馨，有质感。服务人员亲切有理，尤其一位来自台湾的接待叫Rosa，有她的细心热诚的服务让我们所有人都很备受照顾，整体体验超级棒！

10/10

Reviewed Mar 17, 2018

Great ski-in/out location, excellent in-room onsen. Big rooms, we’ll designed and convenient to many restaurants and apres ski amenities. With a ski shop and public onsen and restaurant onsight, has everything one needs.

2/10

Reviewed Mar 8, 2018

Bad service, bad housekeeping

10/10

Reviewed Mar 3, 2018

Good Location ! Ski in ski out ! Comfort !

10/10

Reviewed Feb 18, 2018

Very well equipped, super clean, great amneties, friendly personnel perfect location, ski In, ski out next to center Great vacation

8/10

Reviewed Jan 29, 2018

Amazing location

10/10

Reviewed Jan 28, 2018

The Vale was amazing. Very expensive but you get what you pay for. Our two-bedroom apartment was huge (circa 120 sqm I reckon) and fully self-contained. Location was super convenient and very cosy. Highly recommended if your budget allows.

8/10

Reviewed Jan 13, 2018

Overall a great hotel, well located with great facilities such as pool, onsen, free guest pick up and transfer around the village. The staff speaks good English and guest services are very helpful with organising transfers and restaurant reservations.

10/10

Reviewed May 12, 2017

The room is fantastic. Initially booked the 3 bedroom private onsen but was undet maintenance so the hotel upgraded us to a fantastic mt yotei view 3 bedroom. It was wonderful. Will definetely return again.

6/10

Reviewed Mar 18, 2017

Check in was efficient. The room offers enough space but there was no enough surface to put your loose items. Bed and pillows are firm enough making sleep very comfortable. Best thing is there is a washing and drying machine in the room. Just 20 meters away from the chairlift.

10/10

Reviewed Jan 27, 2017

Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.

Guest Feedback

Feedback themes are sourced from guest reviews provided by our data provider.

What guests love

•Great location
•Excellent service
•Spacious and stylish rooms
•Convenient ski-in/ski-out access

Areas to consider

•Delayed room cleaning
•Limited variety in breakfast menu
•Desire for additional spa services
•Slightly expensive pricing

Cleanliness

7.7/10

Guests mentioned cleanliness as a positive aspect, with minor maintenance issues reported in some rooms.

Service

8.6/10

Excellent service appreciated by guests, although a few mentioned delayed room cleaning.

Location

8.7/10

Prime ski-in/ski-out location near the ski lift, offering great convenience for guests.

Room Quality

8.1/10

Spacious and stylish rooms with comfortable amenities, though some reported minor issues with room cleanliness.

Amenities

7.9/10

Good range of facilities including onsen, pool, and restaurant, though some guests desired additional services such as spa.

Value for Money

6.9/10

Mixed reviews on pricing with some feeling it was reasonable given the location, while others found it slightly expensive.

Food and Beverage

7.4/10

Breakfast and dining services generally well-received, with a few guests suggesting more variety in the menu.

Overall Experience

8.2/10

Most guests had a positive experience and expressed intentions of returning, citing staff friendliness and overall comfort.

Similar hotels nearby

The Maples Niseko

SuiShou

Kimamaya Boutique Hotel

Check live rates

About this hotel

Nearby Attractions

ふるさと眺望点 双子のサクランボの木

魚のレリーフ

Important Information

Stay Details

Amenities

Room Types

1 Bedroom Suite with Bunk Room

2 Bedroom Yotei Suite (A)

2 Bedroom Suite with Bunk Room (Dual Key)

2 Bedroom Suite with Tatami Room

3 Bedroom Suite with Onsen (Dual Key)

2 Bedroom Suite with Tatami Room (Dual Key)

2 Bedroom Yotei Suite

1 Bedroom Suite with Murphy's bed

3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Suite (Dual Key)

Superior Hotel Room (Lower Ground)

Superior Studio (B)

Superior Studio (D)

Superior Studio (C)

Superior Studio (A)

Superior Hotel Room

Superior Studio

2 Bedroom Suite

1 Bedroom Suite with Tatami Room

2 Bedroom Suite with Onsen

2 Bedroom Suite with Onsen + Tatami Room

Hotel Policies

Pets

Children and extra beds

Pets

Smoking

Children and extra bed policy

Health & Safety

General

General

Ask about this hotel

Guest reviews(41 total)

Guest Feedback

ふるさと眺望点双子のサクランボの木