The Maples Niseko

シャワーブースの扉に隙間があり外部に水が漏れるのは改善してほしいです。IHコンロのチャイルドロック解除のやり方の案内がないので困りました。

Great stay yet again! Easy access to the family slopes at the rear and convenience stores on the main street. The staff are lovely, friendly and very helpful.

1. Safety - every part of the door need access by using our room card. 2. Easily accessible to skii area. 3. Room is big and spacious. Everything in the room we need is there.

With Ski in Ski out and locker provided, its really nice for a family getaway! Hotel condition is new, friendly and helpful staff, comfortable bed and dining area equipped with kitchen. we enjoyed the stay.

Lovely property and staff. However, there is a overwhelming sulfuric/sewage smell issue, particularly in the bedrooms and the water that comes from the bathtub in the suite. The only solution is propping windows and doors open at all times. Though the smell may be attributable to the neighboring onsen facilities, the smell is too strong to be acceptable. If the Maples could figure out how to fix this, it would be a perfect stay.

El lugar es espectacular, muy comodo y tiene salida directa a la montaña

The Maples Niseko is a beautiful accommodation with very attentive and friendly staff. We stayed for 1 week here and really enjoyed our time. The rooms were spacious, very clean and filled with amenities such as a dishwasher, rice cooker, kettle, chiller and freezer and a washer/dryer. The ski in/ski out was very convenient going to the lifts and coming back to the Maples with no extra walking required. The ski lockers are clean and spacious with enough room for multiple people’s gear in one locker. If you book rental equipment with Rhythm they have a special drop off area with a QR code to return for gear for you for ease of use, rather than carrying it all back. Loved our stay here and would definitely come back!

Great hotel,

飯店非常舒適，服務也很到位，希望給一個建議，locker room 如果有烘鞋機，進 locker room 有刷板的刷子，會讓 locker room 更乾淨，也能讓雪靴更乾燥。

The Maples is a great choice for larger groups. More basic in services than a hotel but the units are great - spacious and well equipped. Also a fantastic location.

What a wonderful place to stay, the staff are super friendly and are very helpful, the view from our room was superb, the easy of ski in and out was awesome with the ace quad just metre down a green run, no need to walk up to the lifts, then up the ace gondola to the other lifts. The apartment amenities were first rate, room sounds proof so it was nice and quiet. I highly recommend the maples

Excellent location and very convenient for ski in/ski out. Nice 2 bed room apartment with all the amenities and nice view on the slopes, especially at night. Friendly staff, always there to help. Perhaps the only thing missing is a public bath within the property,

Wonderful ski-in ski-out resort, walking distances to eateries and marts. Super convenient. Staff are super friendly and helpful, even helped us book a restaurant and shuttled us there.

Incredible service, absolutely faultless the entire time, this might be a 3 star hotel but it felt like a 4 star hotel with 5 star service.

Excellent

Large condos. Really relaxing. Ski in ski out

We stayed at the 2 BR penthouse, which has breathtaking views of Mount Toya from all rooms. You get to soak in that image to your heart’s content. A definite highlight of our trip. You can also watch the sunrise from all windows. The hotel is modern and stylish and everything is new and in pristine condition. Because we came in spring, the hotel was almost empty, and there wasn’t anyone at the front desk, which was a little lonely. The hotel restaurant was closed, as were many others (even if it says open in search engines). My only suggestion to them is that out of the 4 pillows in each bed, they have two tall and two soft/flattish ones for belly sleepers. All 4 pillows in both beds were hard and tall, so I had sleep without.

It's a tidy place to stay close to the lift chairs & nice view. About the dry room & storage, no as connivence as most of the ski in-out resort but just enough. There's not enough warm to dry the gears over night.....

Dusty room, scratchy sheets, food from previous occupants under furniture, staff were completely unconcerned when alerted about the debris

Dusty room, scratchy sheets, food from previous occupants under furniture, staff were completely unconcerned when alerted about the filth

True ski in ski out property! Ski lifts right outside hotel door. We stayed in a 2 bedroom suite for 6 nights. In room washing machine was super helpful since we were traveling with kids. Close to restaurants and shopping. Hotel provided transport from hotel to Hirafu Welcome center which is where our shuttle bus from Chitose Airport dropped us off at.

Easy access to hirafu ski lift. A lot of shops for eating

Very good experience, excellent service all staff was very helpful n welcoming, room was great well equiped, location fantastic.

Excellent location, truly ski in ski out, fantastic staff.

Just a perfect stay in The Maples Hotel. Wverything is perfect, we are group of 9 people and got a good stay in the penthouse. the apartment is spacial, clean and comfortable. Ski in Ski out experience is very much suitable for our leisure vacation to enjoy the snow amd ski. Staff is nice and helpful and have shared us detail information that was needed. I would choose this hotel again for my next stay in Niseko

Be careful with booking your ski/ snowboard lessons and make sure to get all the details. I booked the wrong lesson by mistake and concierge informed me that they will look into changing it to the correct one. They came back saying that everything has been settled and that there was no action needed on my part. When I left the hotel, the staff started chasing me saying that I need to pay 15,000 yen for the lesson change. I was not aware nor informed about this. I had ask them to investigate the matter and they found out at the end that I did not need to pay any fee for changing the lesson. I think it is still a huge miss from the staff asking me to pay something without looking into all the details first. Aside from that, lovely stay at The Maples.

All was great at the Maples.

no breakfast service

Great location and service! Wish they had an Onsen but otherwise perfect!

Nice location, cozy environment

Good

Very luxurious home. Good space, layout, use of furniture. Ski in and ski out. Direct access to lockers to store skis

Had an incredible stay at The Maples Niseko with my family. This apartment-like resort deserves all the praise: 1. Perfect location, just a few minutes' walk to the base of Hirafu, where we had our ski lessons. The street is lined with plenty of restaurants and shops. 2. The resort staff are exceptionally friendly and helpful. Special shoutout to Kayne, Brendon, and others who went above and beyond, offering food recommendations and even helping with carrying our skis to the lockers. 3. The collaboration with Rhythm Ski Gear rental is fantastic. The pick-up and drop-off service for ski equipment rental made our experience even more convenient. 4. The rooms are nothing short of amazing – beautiful, spacious, and fully equipped with household amenities like a personal washing machine with dryer and kitchen facilities. It truly felt like a home away from home. 5. Even on our departure day, the resort exceeded our expectations by sending us to the train station when the taxi company was fully booked. The Maples is hands down one of the best vacation accommodations we've experienced. Highly recommended, and we'll definitely be back on our next visit to Niseko!

Pros: Great location in the middle of Hirafu. Ski-in-ski-out onto Ace Family Run Clean comfortable apartment with fully equipped kitchen. Good ski locker room. Walkable to shops and a few restaurants. Cons: There’s no other services or amenities in the property. No own shuttle bus.

清潔感があり暖房も暖かく 過ごしやすかったです。 トイレやシャワーが二つあり 便利でした。 メイン通りにあるので ご飯屋さんにもスキー場にも アクセスしやすかったです。 隣に銭湯もあります。 ヴィレッジ側のお部屋に4人で 泊まりましたが、 ソファが一つしかなく ダイニングテーブルとの距離が 近くて少し狭く感じました。 部屋に洗濯機があったのは とても助かりました。 チェックイン時に部屋の掃除は ２日に１回との説明でしたが、 ３泊したのですが、1度も 部屋の掃除やベッドメイキングは なくて残念でした。 新しいタオルなどはわざわざ フロントに電話してもらいました。 スタッフも外国の方が多く フレンドリーですが 少し大雑把に感じました。

One of the best ski in hotel we stayed in Niseko, able to cook simple food, friendly staff and pick up and send to Hirafu welcome center service was great. We will definitely make the next booking again .

Nice spacious apartment style hotel at a great location for skiing. Well equipped kitchenette. Ski-in/ski-out with many restaurants and shops close by. Relatively new and well maintained.

アップゲレンデが便利。部屋が広かった。バスタブがあれば良かった。

Ski in ski out 真的很方便，放置雪板的空間也很大。房間乾淨、很舒適。房間唯一缺點是沒有浴缸，飯店也沒有湯池。價錢偏貴但二世谷就是這樣

The Maples service was amazing, from the front desk to the bell hops and concierge, everyone helped to make our ski holiday one to remember. It doesn’t hurt that the ski lockers were perfectly located next to a lift for ski in/ski out access. We will definitely be coming back!

2nd time to stay in this hotel, perfect ski in ski out setting and location, staff are responsive, 90% front line staff speak native English

Pros: Modern and clean. Cons: Considering the amount charged one would expect better service and amenities.

We were in Niseko for skiing. This is in my opinion a very large, clean apartment, the ski lift is just there, right outside the apartment. The room has a washing machine. The only one missing is the onsen, however you can fine great onsen at the neighbouring hotel.

If have onsen or just bathtub that will be more perfect.

立地が良く、新しいだけで、 値段に見合うクオリティでは全くなかった。 久しぶりに、残念で腹正しいサービスを受けた。 二度と行かない。

The position was excellent and true ski in ski out . Apartments were roomy and clean

房間寬敞，衣櫃內有洗衣機，可以洗衣、乾衣，廚具一應俱全，可以做小菜式，鄰近滑雪場，步行2分鐘已可乘纜車上雪山滑雪，適合全家一起出遊居住。

We had a nice stay here, where the hotel acts like a serviced apartment. Excellent location and truly ski-in and ski-out. Our room rate was expensive but I guess everywhere in Niseko is expensive. The only disappointing point is that breakfast is not served in this establishment. (Need to sort that out yourself).

Clean. Near slopes. Needs a restaurant/bar/breakfast place

* Ski-in and ski-out - ski to Ace Family Ticket Centre and chair lift * Convenient location - 2 mins walk to supermarket, cafe and restaurants * Spacious room * Hotel offers free transportation to nearby restaurants / locations

Great ski-in/ski-out location.

My family stayed in Maples for 5 nights in a 3 bedroom for its convenient ski in ski out location with full kitchen. Unfortunately, even though we expected some hiccups in a new hotel, the level of service and amenities provided are subpar and underwhelming. It is not worthy of its premium cost. First of all, the 3 bedroom is more like a 2 + 1, with the smallest room not even enough to house 2 futons. 1/4 of my futon is squashed against the thin sliding door, which we have to lift up everytime when opening the door to avoid the horrible scraping sound. Secondly, there are 2 rooms with thin and slightly transparent sliding doors, providing little privacy for people who need to change for their silhouettes can be seen. There are also no locks provided for such doors. Thirdly, housekeeping is horribly sloppy. For 6 nights, we were provided with 2 housekeeping services. The first housekeeping looked like our rooms were barely touched, with no replenishment of toiletries and futons not made up. I've have had much superior housekeeping services in 3 star hotels in Japan so this reflects poor training. Fourth, the quality in hospitality training among the staff is inconsistent and lean towards being inexperienced overall. A particular distasteful incident occured also due to a lack of customer-centric attitude. 3 days before checking out, we requested at the reception for late check out - and the working personnel verbally agreed, mentioning that it wouldn't be a problem. On th