Mu Koh Chang
Mu Koh Chang, Baan Klong Son, Ko Chang District, Thailand- Park
English
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About this hotel
Tropical Paradise Escape
Luxurious Accommodations: Enjoy air-conditioned rooms with private balconies and modern amenities.
Relaxation and Adventure: Indulge in body massages or embark on a snorkeling adventure arranged by the 24-hour front desk.
Culinary Delights: Experience a variety of Thai, international, and seafood delicacies at Lagoon Restaurant.
Escape to Koh Chang Lagoon Princess for an unforgettable tropical getaway!
Nearby Attractions
Ban Kwan Chang Elephant Camp
Ban Kwan Chang Elephant Camp, Marina Road, Baan Klong Son, Thailand- Attraction
Important Information
Credit card will be used for guarantee purposes only. When settling the bill, the property will accept cash only. The full amount of the reservation must be paid when checking in.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Hiking
Lift / Elevator
Laundry
Luggage storage
Fishing
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Ironing service
Meeting/banquet facilities
Car hire
Canoeing
Dry cleaning
Diving
Massage services
Snorkelling
Spa/wellness center
Barber/beauty shop
Currency exchange
Valet parking
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Daily housekeeping
Designated smoking area
Street parking
Airport shuttle (additional charge)
Shuttle service (additional charge)
Beachfront
Minimarket on site
Outdoor pool - seasonal
ATM/cash machine on site
Pool with view
Water sport facilities on site
Public transport tickets
Private beach area
Kid-friendly buffet
Pool bar
Water slide
Sun loungers or beach chairs
Wine/champagne
Airport drop off
Airport pick up
Fruits
Shallow end
Kids' pool
Beach
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Delivered food - securely covered
Thermometers for guests provided by property
Walking tours
Key card access
Tour/class on local culture
Mobile app for room service
Pub crawls
Cooking class
Room Types
Superior Double Room
Up to 3 guests28 sqmDouble bed (131-150 cm wide)
Room features a cable TV and a mini-bar. Private bathroom comes with a bathtub.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Double bed (131-150 cm wide)
Room details
28 sqm
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorFanToiletPrivate bathroomHardwood or parquet floorsElectric kettleTerraceClothes rackDrying rack for clothingPool towels
Standard Double Room - No Window
Up to 2 guests20 sqmQueen bed (151-180 cm wide)
Air-conditioned room features cable TV, mini-bar and shower facilities.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
20 sqm
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorToiletPrivate bathroomElectric kettleClothes rackDrying rack for clothingPool towelsShallow endTrash cans
Bungalow Room
Up to 3 guests28 sqm2 Twin bed (90-130 cm wide)
Overlooking the garden, air-conditioned bungalow features a private balcony, cable TV and shower facilities.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
28 sqm
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorToiletPrivate bathroomElectric kettleTerraceClothes rackDrying rack for clothingPool towelsShallow endTrash cans
Bungalow Room with Sea View
Up to 3 guests28 sqm2 Twin bed (90-130 cm wide)
Steps away from the sea, air-conditioned bungalow features a private balcony, cable TV and shower facilities.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
28 sqm
Sea View
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorToiletPrivate bathroomElectric kettleTerraceClothes rackDrying rack for clothingPool towelsShallow endTrash cans
Deluxe Twin Room
Up to 3 guests32 sqm2 Twin bed (90-130 cm wide)
Decorated in wooden resort style, this room features a private balcony with seating area, a sofa set and a bathtub.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorSeating AreaToiletPrivate bathroomSofaHardwood or parquet floorsElectric kettleTerraceClothes rackDrying rack for clothing
Villa - Beach Front
Up to 3 guests28 sqmQueen bed (151-180 cm wide)
Located in the beach front area, room features a living area with a sofa set. An private bathroom comes with a bathtub.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
28 sqm
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorSeating AreaToiletPrivate bathroomSofaHardwood or parquet floorsElectric kettleTerraceClothes rackDrying rack for clothing
Family Room with Bathroom
Up to 11 guests45 sqm10 Twin bed (90-130 cm wide)
Guests will have a special experience as the family room offers a pool with a view. The spacious family room provides air conditioning, a safe deposit box, an electric kettle and a TV with cable channels. The unit offers 10 beds.
Sleeps
Up to 11 guests
10 adults · 10 children
Beds
10 Twin bed (90-130 cm wide)
Room details
45 sqm
In-room amenities
Safety deposit boxTVAir conditioningToiletElectric kettleClothes rackDrying rack for clothingPool towelsShallow endTrash cans
Family Room (4 people)
Up to 5 guests40 sqm2 Extra-large double bed (Super-king size) (181-210 cm wide)
This family room's special feature is the pool with a view. This family room features air conditioning, a safe deposit box, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.
Sleeps
Up to 5 guests
4 adults · 4 children
Beds
2 Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
40 sqm
In-room amenities
Safety deposit boxTVAir conditioningToiletElectric kettleClothes rackDrying rack for clothingPool towelsShallow endTrash cans
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(298 total)
Provider-sourced guest reviews.
8/10
Reviewed Aug 9, 2026It needs a little bit of refurnshiment
5/10
Reviewed Aug 4, 2026Swimming pool close to the beach
Old and noisy air conditioning. Because of not so many guests at the hotel. The breakfast was so limited. We didn’t have enough!!!!!
10/10
Reviewed Apr 25, 2026Plage très belle et propre. Eau cristalline.t Température de l’eau très confortable .
Rien
9/10
Reviewed Apr 23, 2026Big clean pool, nice gym with good ac, spacious room, breakfast included was nice. Perfect beach access offered amazing views as well!
Stopped refills from breakfast too early, staff sometimes not very helpful.
8/10
Reviewed Apr 22, 2026We hadden een huisje op de begane grond en liepen zo het strand op. Kamers waren goed en schoon. Schoonmakers waren aardig.
Zwembad was goed alleen veel chloor in het water. Kleding en haren sloegen groen uit. Glijbaan stond uit maar als je naar badmeester liep deed hij hem aan.
8/10
Reviewed Apr 18, 2026Wir waren spontan für eine Woche im Lagoon Princess. Wir waren sehr zufrieden, vor allem die Lage direkt am Strand und das überaus zuvorkommende und freundliche Personal haben den Aufenthalt zu einem wunderschönen Erlebnis gemacht. Wir kommen sehr gerne wieder.
10/10
Reviewed Apr 16, 2026Lovely resort in the middle of White Sand beach. Big pool with slide, which was a great success with the kids. Right on the beach and surrounded by lots of beach restaurants. Many great restaurants and shops on the main street. Local night market a short walk away. Staff friendly and family room was comfortable.
No issues at all
8/10
Reviewed Mar 30, 2026Die Strandvillas waren sehr geräumig und sauber. Leider bei einer Anfrage auf Verlängerung zu teuer für Thailand.
Das Frühstück kann man nicht empfehlen. Ich bin immer wo anders hingegangen.
8/10
Reviewed Mar 22, 2026Poor service in the restaurant.
10/10
Reviewed Mar 18, 2026Perfect location, nice clean room
7/10
Reviewed Mar 18, 2026Russische urlauber besetzen am pool ab 4 uhr in der früh die liegen, obwohl sie oft gar nicht kommen. personal ist das egal
10/10
Reviewed Mar 18, 2026Personnel, localisation, le petit déjeuner, la proximité plage et piscine
8/10
Reviewed Mar 16, 2026Snídaně byly bohaté, vždy rychle doplněné, personál v jídelně naprosto úžasný.
Tak nějak jsem měla pocit, že hotel je průchozí a veřejná budova. Lidé z ulice si chodili do hotelu, do bazénu.
8/10
Reviewed Mar 13, 2026Die Lage ist top.Das Restaurant mit der Lage unschlagbar. Das Personal ist Top
Das Hotel ist leider sehr baufälig oder renovierungsbedürftig. Das Personal macht das beste daraus
8/10
Reviewed Mar 7, 2026De kamer was ruim en comfortabel. Goed bed. Het personeel is heel goed, ze maken goed schoon en ze zijn lief. Als je iets nodig hebt, dan hoef je het alleen maar te vragen en ze regelen het meteen (bijv toiletpapier). Op de laatste dag ging de airconditioning stuk. Na eerst wat reparatie pogingen, bleek dat het niet zou lukken die dag. We kregen toen meteen een andere kamer aangeboden. Het ontbijt is prima; genoeg keuze tussen Thais (rijst, worstjes, kip, groenten) en toeristisch (toast, ei station, cornflakes, yoghurt, vers fruit, pannenkoekjes, sandwiches met tonijn). Je kan kiezen uit koffie, thee, melk, 2 verschillende sappen en water. Fijne van dit hotel is dat je de keuze hebt tussen zee & strand (prachtig strand!) en een zwembad & bedje. Wij hadden overigens geen problemen met vooraf gereserveerde bedjes. Er was genoeg plek voor iedereen, wel zijn er beperkt plekken in de schaduw (te weinig parasolletjes). Je kan je douchen en er is een bar aanwezig. Rondom het hotel zitten voldoende supermarktjes en restaurants. Als je naar andere delen wil van Koh chang en je huurt geen scooter, dan kan je makkelijk een deeltaxi (songthaew) aan houden. Voor 100 baht pp (150 als het na 22u is) kom je een heel eind!
Het water van het zwembad was alle 5 dagen van ons verblijf erg troebel. Dat zag er echt niet fris uit. Ik heb er daardoor niet in gezwommen.
10/10
Reviewed Mar 6, 2026Lage direkt am Strand... Restaurant und Bar am Strand... Abend's Live-Musik... sehr freundliches und aufmerksame Personal!
10/10
Reviewed Mar 5, 2026Idéalement situé. Hôtel les pieds dans l'eau . Piscine transats parasols dispo. Ti-dej fabuleux. Chambre spacieuse vue mer.. Quartier sympa, 7/eleven, restos boutiques ATM etc.. Séjour de 5 jours tres agréable . Je recommande
7/10
Reviewed Mar 5, 2026Zimmerausstattung, sehr guter Reinigungsservice, schöne Lage am Strand
Extreme Lautstärke jeden Abend bedingt durch die Lage über dem Restaurant, Türdurchgang im Bad zu niedrig (ca 170 cm), Frühstück zu teuer
8/10
Reviewed Mar 3, 2026Läget precis vid stranden, snabb hjälp när ac:n krånglade. Ett hotell som skulle behöva lite uppfräschning, men läget hur bredvid stranden är fantastiskt!
Något slitna rum och personalen var lite slöa.
5/10
Reviewed Feb 27, 2026Very dated rooms looks a lot better in the photos than it actually is ,
5/10
Reviewed Feb 25, 2026L’accès plage petit déjeuner
La chambre , pas de douche, baignoire cassée, odeur de renfermé
9/10
Reviewed Feb 22, 2026Location
All good
9/10
Reviewed Feb 22, 2026Die Lage direkt am Meer, die wunderbar grüne Landschaft, freundliches Personal.
8/10
Reviewed Feb 12, 2026Nära till vattnet
Att folk bokar upp solstolar kvällen innan och ingen av personalen gör något åt det.
8/10
Reviewed Feb 9, 2026Freundliche Atmosphäre Gutes Essen Zuvorkommend Personal
-
4/10
Reviewed Feb 8, 2026Die Lage ist sehr gut
Das Personal unmotiviert und unfreundlich. Das Frühstück jeden Tag das gleiche. Die Dame die das Omelett zubereitet äußerst unfreundlich. Die Liegen am Pool und die Plastik Stühle am Meer werden bereits am Abend mit Handtücher reserviert.
8/10
Reviewed Jan 29, 2026Die Lage, der Strand, viele angrenzende Restaurants
Fast alle liegen am Pool durchgehen reserviert
10/10
Reviewed Jan 29, 2026All was perfect
Just forget of getting a free transat people are living scarf t-shirt or what ever in the late afternoon to be sure to get one in the morning 😂 pathetic ! But the best point is that u can get wooden chair on the beach for 50B a day just ask to the bar
7/10
Reviewed Jan 29, 2026Die Lage am Strand, Restaurants und Bars zu Fuß erreichbar und trotzdem ruhig zum Schlafen
Die Russen die Tag und Nacht am Pool mit radikalen Mitteln die Liegen in Beschlag nehmen und die Hotelleitung unternimmt dagegen nichts
8/10
Reviewed Jan 29, 2026Hyvä perus hotelli kaikki lähellä ja hyvä aamupala löytyi kaikki tarvittava. Voisin majoittua uudestaan, hotelli oli rannalla ja löytyi myös uima-allas.
10/10
Reviewed Jan 28, 2026Расположение, пляж, уборка
Не хватает лежаков. Чтобы занять лежаки нужно вставать в 5 утра.
10/10
Reviewed Jan 27, 2026Mycket bra läge och poolområde. Kan varmt rekommendera.
Det slarvades med att göra rent poolen, dom dammsög den men det låg lager av smuts runt kanterna som aldrig togs bort trots av vi sa till.
10/10
Reviewed Jan 24, 2026Fantastic location - couldn’t be better. Value for money was good. We used the restaurant on numerous occasions and the food was always very good especially the evening BBQ. All of the staff were very polite and provided good service. Overall we would definitely recommend Lagoon Princess
There wasn’t anything we didn’t like.
8/10
Reviewed Jan 24, 2026Bungalow nahe am wunderbaren Strand ! Bester Strand - white Sand Beach - zum schwimmen ! Viele Strandrrstsurants und Clubs !
8/10
Reviewed Jan 24, 2026ห้องน้ำมีกลิ่น โถส้วม .
10/10
Reviewed Jan 21, 2026La chambre possède une fenêtre, elle est vraiment proche de la plage. Le personnel est toujours souriant et avenant. On a accès à unr salle de sport vraiment top.
La salle de bain mais c'est vraiment pour chipoter
7/10
Reviewed Jan 19, 2026Staff is great and the location is perfect.
Our room smelled liked mould and the breakfast is really nothing special.
9/10
Reviewed Jan 18, 2026Personal, Lage Umfeld
8/10
Reviewed Jan 16, 2026Lage
Pool Organisation
8/10
Reviewed Jan 15, 2026Everything except the restaurant staff.
The restaurant staff were useless and ignored you-I stopped using the restaurant after walking out on the second night when they took too long to take my order despite twice saying they would serve me next.
6/10
Reviewed Jan 14, 2026Top Lage, saubere Zimmer
Frühstück wurde von Boocking angeboten für 200.-THB bezahlt haben wir 300.- THB Servicepersonal sitzt rum und spielt am Tel. anstatt Gäste bedienen. Kein Lächeln. In 20 Jahre Thailand der schlechteste, unaufmerksamste und leider auch unfreundlichste Service. Am Morgen selten WLAN Verbindung oder nur schwach. Badetücher am Pool wurden nicht mal über Nacht entfernt, 24 Std reserviert, mehrere Tage. Kinder rennen schreiend im Speisesaal herum, keiner sagt etwas.
8/10
Reviewed Jan 13, 2026Les chambres sont propres Par contre le petit déjeuner annoncé à 200TBH est facturé 300TBH Par la plage allez prendre le petit déjeuné ds les établissements d à côté 160TBH et très bons
9/10
Reviewed Jan 8, 2026Läget är fantastiskt och frukosten helt i sin ordning.
Personalen är mycket serviceminded och läget
9/10
Reviewed Jan 6, 2026Perfekt läge.
8/10
Reviewed Jan 5, 2026位置非常棒，酒店泳池就在海边，这是最让人满意的地方。
好像象岛的酒店都不准备一次性牙刷和牙膏，这是很不好的体验。
10/10
Reviewed Jan 5, 2026Bra läge på White Sand Beach
Fick inte det det sea view room som vi bokat från början. Fick ett rum på bottenplan med utsikt på poolområdet med en mängd turister och deras solstolar. Bytte rum efter 2 dagar och allt var bra tills air condition slutade fungera efter 2 dagar. Fick flytta ner i samma rum på bottenvåningen som vi haft innan och tyvärr blev vi kvar i det rummet resterna av vår vistelse. Vi fick springa upp på övervåningen var gång vi skulle t.ex byta om eller hämta något. Air condition blev aldrig lagad utan blev kvar på bottenvåningen hela tiden.
10/10
Reviewed Jan 5, 2026Провели рождество и новый год! В восторге. Море тёплое, в бассейне вода шикарная, проблем с лежаками не было, так как заранее взяли с собой коврик для пляжа. Идеальное место для отдыха и вечерних прогулок. По близости находятся все необходимые магазины, кафе, бары,рестораны. Всем советую.
Все понравилось.
6/10
Reviewed Jan 4, 2026Bra frukost, suverän städning av rummet, bra mat och en personal som alltid såg till att vi var nöjda
Poolområdet var en tragedi, folk bokade solsängarna för hela perioden dom var där, bråk om solsängarna och personalen ryckte bara på axlarna.
7/10
Reviewed Jan 3, 2026Väldigt bra läge direkt på stranden, trevlig och hjälpsam personal och städning var gjort väldigt fort och effektivt när man bad om det.
Ganska slitna rum för vad man betalar samt att myror kom upp ur handfatet i badrummet så vi fick stänga igen det. Frukost åt vi endast två gånger då den var ganska dålig. Absolut värsta var ändå hur solstolarna som fanns runt poolen hanterades. Har aldrig sett nåt liknande från alla gånger vi besökt Thailand. Folk la saker redan dagen innan för att ” paxa ” solstolarna. Priset tog dock en person som la ut saker runt 01.30 på natten. Kan inte förstå att hotellet tillåter detta beteende. Gick vi ut kl 08 så var det helt kört för det låg böcker, knutna saronger samt handdukar framme trots att det inte syntes till en mäniska. Detta gjorde att vi inte spenderade en krona på hotellet med köp av öl samt mat do vi fick ta oss till andra ställen.
8/10
Reviewed Jan 1, 2026Fantastiskt läge mitt på white sand beach
Lite gammalt, men om det renoverades så skulle väl priserna höjas till helt andra nivåer
10/10
Reviewed Dec 29, 2025Låg helt perfekt på white sand beach! Fräscha rum, sköna sängar och helt ok frukost.
Inget att klaga på, möjligtvis den hysteriska fläkten på rummet men inget som påverkar vårt betyg alls
9/10
Reviewed Dec 28, 2025Ottima posizione per chi desidera trascorrere una settimana all’insegna del relax totale sul mare. La struttura alberghiera è più che buona e gode di una posizione eccellente. Lungo la spiaggia si trovano diversi chiringuitos e piccoli locali, ideali anche per una piacevole passeggiata serale. Ogni sera sono presenti artisti che intrattengono gli ospiti con suggestivi spettacoli di fuoco, creando un’atmosfera davvero coinvolgente. I prezzi sono assolutamente accessibili: il ristorante della struttura offre la possibilità di cenare direttamente sulla spiaggia, con i piedi nella sabbia, mantenendo costi contenuti. A titolo di esempio, una cena di Natale a base di pesce per quattro persone è costata soltanto 47 €. Anche i prezzi delle bevande sono convenienti: una birra locale sulla spiaggia costa circa 70 B. Il mare è molto bello: non è paragonabile a quello della Sardegna, ma rimane comunque piacevole e adatto a una vacanza rilassante.
Non ci sono cose in particolari che non mi sono piaciute un po’ di manutenzione allo scivolo e la piscina per i bambini sarebbe suggerito alla proprietà alberghiera del resto tutto ok
10/10
Reviewed Dec 28, 2025Quality of the accommodation literally on the beach was exceptional, best place I've stayed in Koh Chang yet
Nothing to complain about
5/10
Reviewed Dec 22, 2025Location and beachside setting was amazing. The staff were attentive.
All sun loungers were taken by guests claiming them with their towels for their entire stay so essentially you couldn’t have one. The resort should be removing towels at the end of each day to make it fair for all. Some loungers were claimed but no even used all day. The vibe wasn’t great with this mentality. We won’t be back.
7/10
Reviewed Dec 22, 2025Die Lage ist perfekt, das Essen ist gut.
Zimmer sind in die Jahre gekommen, es könnte mal ein wenig renoviert werden. Frühstück ist das Geld nicht wert. Für den Preis bekommt man schon ein richtiges Essen! An Weihnachten wird es sehr voll. Viele russische und schwedische Gäste. Manchmal sehr laut.
7/10
Reviewed Dec 14, 2025Location
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent beachfront location with direct beach access
- •Large pool with slide and family-friendly facilities
- •Spacious, generally clean rooms and villas
- •Friendly and accommodating staff in many reports
- •Gym available with good AC
- •Easy access to nearby restaurants, shops and night market
Areas to consider
- •Pool water quality issues (cloudy/over-chlorinated)
- •Old or noisy air conditioning and occasional maintenance problems
- •Inconsistent breakfast (limited options or early stoppage of refills)
- •Restaurant service sometimes poor or unhelpful
- •Some buildings need renovation/are run-down
- •Pool-lounger reservation behaviour by other guests and indifferent staff response
Cleanliness
7/10Rooms and villas are frequently described as clean and spacious, but several guests reported problems with the pool water (cloudy, high chlorine, green staining) and occasional public-area cleanliness concerns.
Service
8/10Service is often praised as friendly and helpful (quick room changes, attentive staff at breakfast), though there are recurring notes of unhelpful restaurant staff and indifferent responses to pool-lounger behavior.
Location
9/10Location repeatedly highlighted as excellent — directly on White Sand beach with easy beach access, nearby restaurants/shops and great views.
Room Quality
7.5/10Rooms are described as spacious and comfortable, but some guests noted aging infrastructure (old/noisy air conditioning, need for renovation in places) and occasional maintenance issues.
Amenities
8/10Strong amenities including a large pool with slide, gym with good AC, beachfront access and nearby bars/restaurants; some amenities show minor operational or quality issues (slide sometimes off, limited shaded spots).
Value for Money
7/10Value is mixed: several guests feel the price-quality is good, while at least one guest found extension costs high for Thailand — overall moderate value perception.
Food and Beverage
6.5/10Breakfast opinions vary widely (from rich and well-stocked to limited/early stoppage of refills); restaurant service has been called poor by some guests, producing a below-average score.
Overall Experience
8.6/10Many guests report an enjoyable stay thanks to location, friendly staff and family-friendly facilities; negatives (pool cleanliness, occasional service/maintenance issues) temper but do not dominate the overall impression.