Aston Sentul Lake Resort & Conference Center

sangat senang stay di astonnn thanks ms afu

Overalll good services and places

Nice experience for stay and enjoy you holiday.

Location oke, comfortable, kids friendly and perfect for family vacation. Food is delicous

I always love the SERVICEs! breakfastnya juga enak enak banget, I think I will coming back here😆😆

Nice atmosphere and great hospitality especially Mrs. Delia Thank you

Excellent

Everything was perfect , the staff was very helpful , location is amazing

nice hotel, nice food and atmosphere

Everything was perfect, foods are amazing and the service is excellent, Delia is giving also us a perfect hospitality during our stay

Very nice hotel for couple honeymoon, delicious food,very clean room and excellent service from staff,full smile

Good experience during kick off meeting. Thanks Aston

Great place to stay, the ambience is good. The receptionist named Gizel give me the barcode to scan and leave my review here :)

Lots but breakfast sticks out! The amount to choose from, omg it’s huge ;)

Hotel could stop the music throughout the building bit earlier. ( esp when you have to wake up very early to continue travelling)

시설이 너무 노후화되있고 유쾌하진 않았어요

Cleanliness of the hotel, staff hospitality, many options of breakfast available, facilities in the hotel

The noise from outside is clearly audible from room inside, only parking in the building is available

Excellence service, especially dengan Kak Giselle🫶🏻

Ruime, mooie kamers, lekker bed, met uitzicht. Goede sfeer. Heel goed ontbijt. Lekker zwembad en gym.

De signing is slecht. Nergens hangen bordjes, ook in de lift niet. Je hebt een dag nodig om je weg te kennen in het hotel.

Very nice hotel for family holiday with kids. We enjoyed the pool, the breakfast and dinner (already in the package), the view and the nice restautants (such as in Taman Budaya) in the area.

Nothing

Had a wonderful stay with very friendly and attentive staff. The room was clean and comfortable, and the food was delicious and well prepared. Staff name kak Giselle was really nice

This hotel is quite attractive as a meeting venue requiring ample space. The rooms are quite clean, and there's a mini gym and a swimming pool. What's particularly special is the wide variety of food, from breakfast, lunch, and dinner, featuring a wide variety of local Indonesian, Middle Eastern, and Western dishes, all with exquisite flavors.

I had a great experience at Aston Sentul’s buffet dinner. The variety of dishes—from appetizers and grills to pasta and desserts—was impressive. Everything was flavorful and well presented. The staff were attentive and friendly, creating a truly enjoyable dining experience.

1) Im check in late due to something come up, i did request to hotel extra bed and im agreed to pay extra once im in pls prepare earlier im tired, but when im check in no extra bed and its accessories not yet setup. 2) Then im decide to go for dinner at the restaurant at 730 pm, front desk restaurant offered us with 1juta for 3 pax, then we on..but when we come in like the dinner is about to over, im requesting coconut drink..finish no refill, then im saw lobster is still cooking , some guest que then i go for other food. then waiting for lobster, finish not refill then im request they said finish no more lobster, even the uncooked lobster is there. I also see there so many tray is empty not refill. i like what?? im just in for dinner which i already paid 1juta for what? And final worst at 8.30pm your hotel staff remind us that the dinner close at 9.00pm??? If u plan to stop serve dinner earlier why u offer us at first! we can go somewhere else for better option for dinner! 3) we repeat stay here because we love fishing activities, unfortunately there is no bait and batang kail like usual.

Good view and good hospitality, stay for one day with family and have a great experience. Delia, hotel staff is friendly and recommend to us fun activities with familiy

ok ggod

everythings good, excellent service, the food and facilities also good.. absolutely will be back soon with the whole family ❤️

Saya meeting dan dinner tanggal 20 September 2025. Overall beyond expectation ... great service Yohana. Thank you. Will definitely come again ... very recommended

I love this hotel. All of the things are good. If you have a family trip to sentul/bogor. This hotel is superb and complete! The foods are various and i love the traditional one such as ubi cilembu, kue kojo💛 Will be back again💛 Gizel.

Cozy place, comfort food. The villa and room shows nice view. Good hospitality, meet an excellent stewardess name Yohana. Keep up the good work.

Staying at this hotel was a truly pleasant experience. The room was clean, comfortable, and thoughtfully arranged. The facilities were complete and well-maintained, perfect for both short getaways and longer stays. We are very satisfied with the overall service, especially the warm and professional hospitality from all the staff. A special thank you to Delia at reception for their kindness and assistance throughout our stay, you guys truly made us feel at home🥰 Highly recommended for anyone looking for a quality stay with excellent service. Looking forward to coming back

very good hotel for stay business and leisure,good location,good food,good service excellent.nice view ,thank you for service us

Complete breakfast selections & the room has a quite nice interiors & clean bathroom.

A bit weird i still got asked on my bed preferences at check in when i already wrote it in special request & message. The front office laidbackly asked me to just check in and see if the bed already as per request or not. Also i found a small cockroach in my room.

Akomodasi tenang dan nyaman, ada fasilitas fitness

Harga akomodasi ketika peak/weekend terlalu tinggi

Surrounding and Samiya Playground

None

The hotel is good, the room is comfortable, the staff are very friendly. The indoor and outdoor activities provided are fun for family.

Turned out even though we've entered 2 adults and 2 kids as the number of guest in booking.com and in our confirmation it was mentioned breakfast was included in the final price, it was not like that. We were asked to pay for 2 kids' breakfast. When we went to the receptionist to clarify that in our confirmation (it was mentioned number of guests 2 kids 2 adults) it was said "breakfast is included in the final price", they told us that the booking from travel agent will only mentioned 2 adults. And this is not the first time it happened, apparently. Luckily, the duty manager was very considerate and helpful. Even though it is not the hotel's fault and we said that we are okay and going to obey the policy, Pak Sonny (the duty manager) waived the extra charge for the kids. I hope booking.com can be more clear about the pricing, in what it included and what it didn't.

Facilities, food, parking, room, staff, all good

Unfortunately my room is on the 3rd floor, it's near a restaurant and that's good, but it is the same way to go to the gym / indoor playground, its a bit noisy when people pass by, my bad because i forgot to put note when booking to request high floor, also my wife that do check in😂

This hotel is one of the best hotels to hold an event. I just held an event here and got a good experience from this hotel. From the good and comfortable facilities to the very helpful hotel staff. Big thanks to Ms. Ula Sales Team, Mr. Bagus Banquet Team & Ms. Isti Front Office Team who have helped us. Another good thing i could highlight about this hotel is that they really serve quality and very delicious food. I and all the participants liked and really enjoyed it. I highly recommend you hold an activity or just stay at this hotel. There's a lot to explore. Keep up Aston Sentul Hotel!

I had an exceptional experience during my stay at aston sentul. The overall quality of the hotel from the cleanliness and ambiance to the outstanding food was truly excellent. What made my stay even more memorable was the warmth and professionalism of the staff. I would especially like to recognize Ms. Isti from GRO, she was incredibly attentive,and very friendly. Thank you Ms. Isti for making my stay so unforgettable. I will definitely return and highly recommend this hotel to others!

We had such a pleasant stay at Aston Sentul! The hotel is very family-friendly, and my kids absolutely loved it here. The swimming pool was their favorite spot — clean, spacious, and perfect for kids. The staff were all very friendly and helpful, and the atmosphere was peaceful and relaxing. The room was comfortable and clean, with a beautiful view of the surrounding greenery. Breakfast had a great variety and even had kid-friendly options. It’s definitely a place we would love to come back to as a family. Thank you, Aston Sentul, for making our weekend so memorabl

huge hotel

dont have shuttle to Sentul Highland Golf

I like the piles of food with many choices, but sometimes there are flies and bugs on the foods.

I was bitten by bugs last night.

This hotel is friendly for children with many activities (swimming pool, game room, swan pond, fishing, small boat). I went with my 10-year old nephew and he loved the place. Staff are friendly, very polite. Facilities are a bit old but clean. The room is spacious,. comfortable bed and extra bed.

The reception and concierge staff were quite overwhelmed during peak hour check in time, so there was a long queue and the waiting time was also long. Only a few chairs available in the lobby so we had to stand and wait. I suggest adding some sofa or comfortable chairs in the lobby near the receptionist area.

I like the facilities, family friendly hotel. The staffs are friendly and helpful. Nice mountain view from our room.

Some facilities we know on our last day of our stay. Front desk didn't tell us.

The view

The breakfast and dinner are not special. The taste is flate.

The restaurant on the 3rd floor is good

Price-to-Quality Ratio: 1. Instead of the booked room with a king-size double bed, I got two joined beds. 2. They offered to change the room but never contacted me afterward. 3. The room looks cheap and worn-out; they offered the lowest-tier room. 4. The fridge was moldy — this was a complete shock 😃. 5. Laundry prices are insane, more than $25 for 1.5 kilograms. 6. I forgot a personal item at the reception, called and asked them to look for it — they promised to check. In the end, when I returned to the hotel, I found the bag myself with the security guard at the exit. Reception in the lobby wasn’t even aware of what happened, and they contacted me about this at 9 PM. Thanks for the experience, but I won’t stay here again 🙏.

Playground, swimming pool, weather, location

The restaurant cleanliness, the taste of the food.

I stayed for two nights in a suite room with my family. The staff were friendly and welcoming during check-in, and the room was clean with some nice welcome snacks. The reception provided a great room with a stunning view of the mountains and lake. Pros: -Friendly and attentive staff -Smooth and easy check-in process -Good facilities and nice view -The environment is very kid-friendly. You can take your children on a boat ride around the lake, where they can enjoy feeding the ducks and geese. Cons: -Parking can be a bit challenging. The parking structure is located within a multi-story building, and the access is narrow, which can be difficult if you're driving an MPV. It requires extra caution when navigating. -One time, I was frustrated when I returned to park and found no signs indicating the parking building was full. There was no staff at the entrance to direct me, so I had to drive all the way to the top floor, only to come back down because there were no available spots. It would be helpful to put up a sign indicating when the parking is full to avoid wasting time for guests. -The breakfast offered a wide variety of options, ranging from Western to Asian dishes. However, in my opinion, the flavors didn't quite stand out. I believe there is room for improvement in taste. That said, when I ordered room service for dinner, the food was excellent, so I know the kitchen can deliver great flavors.

the best hotel with kiddos and friends so many activities for children there is fishing, canoe, riding horse, playground, pool and lake. breakfast is good. and also thank you for hotel staff and Mr. ngurah for the best service. will definitely be back.

the food and ambience are excellent, the waitress are also helpful. thanks to mba Gizel for the service. all foods are serve well and a lot variety. we loves the pasta, very tasty and nice. the meeting room and the restaurant was tidy and great.

Rooms tired, dated and not very clean

The food was amazing. We went on buffets for our lunch and dinner. There's even bbq for the dinner. There's mini zoo, archery spot, arcade and many other attraction which makes our stay better and fun! The staffs are very helpful and friendly, we were assisted by Gizel. For a business stay/office outing, i would recommed Aston Sentul as one of the choices.

The place I really nice , good location , really nice pool and facilities. The room and bothroom facilities need a good upgrade as a little dated. No real luxury about it. Would be happy to return but only on business for few day, not a family vacation.

I love the comfy and spacious room with perfect view. I also enjoy the various menu for breakfast especially on the weekend when they had kids menu. My kids enjoy the facilities, the mini zoom, indoor playground, and of course the pool. Thank you to miss Gisell who welcome us warmly in our suite room.

Unfortunately they had a renovation on 3rd floor so it's kinda disturb the way to the swimming pool. The changing room was also dark and I think they hadn't clean up yet after weekend (I went swimming on monday morning). And the bathroom was somehow had a trouble because it was smell terrible sometimes, but the function was great.

Everything is good here, specially the breakfast is so excellent

Nothing

Ok except stubborn to issue out invoice during checkout

Hotel absolutely refused to provide invoice during the checkout. Booking.com made it clear that it can only issue out payment receipt, not the invoice, but the hotel still refused to issue out the invoice.

Aston hospitality is good. Breakfast menu is good

We stayed at aston to celebrate my nephew's birthday. During the check in i have informed the staff whether there is complimentary for birthday, They said they will prepare it. Until the D-day, we need to call more than 3 times for the complimentary whether we will receive it or not. Finally they served it when I was angry during the call. We stayed at suite, there are 2 bathroom, one bathroom, the drainase was leaking and the telephone in the room several time not working.

Material of villa is best and super clean. Included dinner and breakfast with so many varieties of food

The water from jacuzzi is decreasing every night

Lots variety of breakfast

Access to the property and narrow parking lot

we love its convenient location, excellent breakfast, and super friendly staff.

the whole building looks old, and a little bit run down. in the first 3-4hours we went to our bedroom, we can hear drilling sound very clear from our room. we were told by the house keeper its the upgrade they do for safety reason. perhaps if the noise can be put into minimum, it will be better. maybe the worker can be equipped with noice cancelling instrument (foam?) whenever / wherever they do work.

Sitting in the villa lounge is inappropriate and constantly moving, and there are no foam backrests for the back (only artificial bamboo), with no carpet. TV is small. There is no heating in the main pool (cold weather). The water in the Jacuzzi is too hot.

단체 행사와 손님이 있어 쾌적하지는 않은 기간이었읍니다.

Très bon compromis, belle vue, et petit déjeuner très varié et très copieux. Petit problème, les autocars des clients de l'hôtel font un bruit énorme la nuit, ils démarrent leur véhicule plusieurs fois et le laissent longtemps, et le matin ils klaxonnernt beaucoup pour leurs clients mais dérangent les autres clients de l'hôtel

The breakfast is good, so many kind of food and good taste also. Location and car parking is very good acces. The reception is helpfull and kind.

The hotel need more facilities like beauty salon, proper mini market, etc.

the breakfast got good selections and delicious. There is a basket ball court which is perfect for my son to practice in between the tournament. Staff was courteous and attentive:)