Jie Jie Beach Hotel

only swimming pool

front desk food cleanness Photos was in the booking.com docent the real Faulty equipment including AC

Ubicación privilegiada

colchón durísimo , escasos servicios del hotel , horario de restaurante muy limitado y servicio de habitaciones también con escaso franja de tiempo

The staff were so helpful and friendly and the hotel is beautiful and in a wonderful location.

Had to leave to go home to Australia.

The room was quite spacious.

Could have been cleaner, and the place on the whole looks a bit dated.

The location is quite nice because it is right at the beach. We also had a ocean view room, the other side might be a different experience as the railroads are there. Nevertheless, the trains didn't bother us as much. They have a large pool. The service however was very good and the people were super friendly.

Jie Jie Beach really felt like a hotel with faded glory. The pool they have is very large and we did enjoy the pool. However it doesn't look very appealing and maintained. That goes for most of the hotel. It's quite large and it seems almost to large for proper maintenence (if you dont invest in it). The rooms weren't clean or maintained at all and the matrass wasn't very comfortable, unless you prefer rock solid. With the amount of staff that we saw, they could put some more effort in making sure the maintenence and cleanliness is on a higher standard considering it is a 5 star hotel.

Rooms were large with great beach views - needs a lot of updating to bring it to standard! The only positive thing I can say is that a lot of my family members stayed at this hotel as we were attending a family wedding and so I was able to celebrate my 60th b'day with my relatives there and staff helped me set up with a cake table and assisting with drink orders etc. Room was serviced well daily!

1) The terrible state that the hotel was in with renovations going on whilst people were staying there - men painting corridors etc.. 2) No facility to order any lunch at short notice, or have a proper coffee after dinner. 3) Unclean staff members trying to cook omlets/eggs - three of them there at one point and none knowing how to make an omlet and wearing dirty clothing! 4) Our breakfasts were not charged back to to the room (as we had booked Room Only) and despite letting staff know - nothing happened. 5) Staff didn't speak English or understand English so difficult to communicate! 6) Everything seems to be still paper based and not computerised? 7) Customer Service NIL 8) Didn't try room service as everything else was so bad we kept going to get our food and drinks from the Bluewater Hotel so this Hotel missed out on income as a result! 9) Sheets were clean but floors could have been cleaner. 10) Rooms were bare with no colour or decor! Serious upgrades needed!

It was much better under Jetwing management

Everything

Absolutely nothing

The place was run down and the staff were clueless

Das Frühstücksbüfett war unter sehr schlechter Auflage. Butter nicht abgedeckt und sehr unappetlich,Wurst und Käse angelaufen und schmierig, Gläser für Säfte alle trüb so das man nicht wusste ob das Glas sauber ist,ebenso waren die Gläser nicht auf dem Kopfgestellt. Eierspeisen musste ich jedes mal frisch beauftragen da auch sehr unappetlich,Obst nicht abgedeckt da Mücken /Fliegen am Obst waren,Toastbrot vertrocknet.Das alles konnte auch ein Einheimischer bestätigen da ich ihn zum Frühstück eingeladen hatte. Beim Essen auf dem Zimmer wurde das Geschirr vor der Türe erst nach2 Tagen weggeräumt,so das wenn man die Zimmertüre öffnete die Mücken ein umsurrten. Badezimmer jeden Tag unter Wasser da die Duschtüre undicht war.Balkontüre war nur sehr schwer zu öffnen. Nach 3 Tagen habe ich erst ein Moskitomittel erhalten in meinem Zimmer.Safe viel zu klein. Kadaver am Strand.

Location was lovely. Staff helpful

There is no a/c in the room. No shampoo and body wash in the washroom. No power adopter for iron. Bathroom not cleaned.

There food are very delisius ans staff is very helpfull

Our room number 286. This room's A/C is broken. We uncomfortable in this situation.

We were told one price for the lunch buffet and then charged 4x more when we checked out. The price for the lunch buffet was astronomical.

We liked the bed it was comfortable

The loud music that played on a Saturday night downstairs that kept us awake until it went off at 11pm. We had a very early flight the next day so it wasn’t good at all. The property was tired looking and less fancy than it appeared on the internet.

The location convenient for everything..

Not clean enough rooms ..

Great loction on the beach with a balcony looking out to sea. Local lads playing cricket on the beach below...always good humoured and friendly....it seems to be the Sri Lankan way! Hotel staff were consistently friendly and helpful. Handy restaurant over the railway track...they did us an immense seafood platter!

Can't think of anything.

Only located near the sea

The property is not up to hotel standard. bed linen with blood Toilets shower not cleaned properly miss lead customers as they still showing jetwing group name. This is not acceptable.

Of course, the pool and the beach. Convenient location. Railway line and trains did not bother us at all. Good breakfast, but dinner during the weekdays is not worth it. We ordered from the menu and it was good. We would come back.

Nothing, significant. Oh yes, mini fridge is on demand???

Everything was good but they charged extra for breakfast.

It'll be easier if I describe what I disliked. When it comes to the room facilities, the air con was old and leaking, the TV was a basic one without smart features plus the picture quality was poor. I thought I'd be able to connect to Netflix. Both TV and Aircon were unheard of Chinese brands of the lowest quality from the looks. During the stay there were some random power cuts, I don't know if it's only my room. The breakfast buffet was average in variants.

Huge property next to train rack. Pool is gigantic. Roll were spacious. Staff was very nice, helpful and quick to respond

Things to do around the hotel.

The front office manager (Tharindu) made our stay extremely pleasant. Enjoyed every bit of the stay. Very friendly staff. The spread of food was great with Sri Lankan and western dishes.

N/A

Great hotel with nice rooms and good food. Friendly staff really helpful.

Nothing

Very nice hotel and friendly staff and food was delicious highly recommended ☺️✌️

The location was great, we stepped out onto the beach. The staff were very friendly and helpful. Buffet food was good

The bathroom was tired, the handle on shower was rusty and fell off when opening! The bed was really hard and struggled to sleep

Room was best , Only issue was of Indian food was not their

Great hotel with clean rooms, clean beach with a friendly staff would recommend for anyone to visit the place. Delicious food must try it out.

Food was nice. Staff service was also nice.

Lighting and the Ambiance was little bit dark.

Good service,nice and cleans rooms & nice location next to the beach. Special thank you for front office staff making my stay memorable, highly recommended Definitely will come back

Location and price

Most of the rooms were empty. they could have upgraded the rooms to sea view.

Bath room fittings are not good. lights blinking

Lots of maintenance issues of the hotel throughout that makes its star rating around 3 to us.

Room with poor electrical items in the room (kettle). No bar fridge or microwave. Room was too hot, so aircom is bit low. Walls and floors are not regularly maintained throughout due to a finding issue as we were told. Gym was too hot and apparently broken aircom and 4 gym equipments, no fans :(

Poor maintenance on of the place

Staff need more attention to detail

Location

Location

Poor staff service. We visited while it was raining, and they did not provide any umbrellas. None of the staff seemed to care about the situation.

Breakfast was delicious. The staff was friendly and nice.

The A/C did not work properly.

Service in the restauurant and bar. Very nice

It’s quite dirty unfortunately we had a big problems with clean linen we had to ask couple of time to change them for us and unfortunately not everybody had a sun beds becouse they didn’t have enough for all the people. We were overcharge for no reason - we suppose to pay difrent price according to booking they charge us much more. The quality of the food was going down with every week.

Beach is great if you are a good ocean swimmer.

Everything is a bit run down but the bed is comfortable and clean Beware there is a train on the side facing away from the beach view but it's not a big sound problem. Find only until 10 pm and then at 6 am, I'm a light sleeper and it was just fine

Very nice stay in a very nice location. Good value for money.

Staff seemed very confused at check in and they seemed like they couldnt find our booking.

Fantastic food every day, with a wide choice and variety every day. Clean tidy hotel, staff go out of the way for their guests.

the quite balcony room overlooking the ocean and being able to relax and enjoy quite time away from work and the huge 50 meter long swimming pool was amazing to see and the staff were very friendly the managers Anthony and Rajeew are doing a amazing job

from my point of view there was nothing to complain about i was very happy to relax

It's an excellent place to chill out. Beautiful relaxing room tastefully decorated. I had the amazing view of the Seaview from my room.

Near the beach and the rooms are big

There were stain on the bedroom covers Beetle in rooms and Resturant

Very close to beach

There was a vent for maintain purpose in bathroom ceiling. One time when I went for a shower I noticed it was opened.Staff could not give any explanation how it happened.We were scared about our privacy.

Food is good and tasty

It’s free and nice room

Windows are not good as I thought

Staff and facilities

Mixing of pork with other meat, it should have been kept separated like most others do.

Room

Wi-Fi doesn’t work, hair dryier doesn’t work, old rusty hotel, the tables at the pool were made of plastic barrels of unknown substances and dirty.

I had an absolutely fantastic stay at this hotel. The beach view from my room was simply breathtaking, and I loved the easy access to the beach right from the hotel. The staff were incredibly friendly and helpful, going above and beyond to accommodate my requests, such as arranging to-go meals for a day trip. The room was well maintained, offering a comfortable and relaxing atmosphere. And to top it all off, the dinner buffets were delicious, with a wide variety of Sri Lankan dishes to choose from. Overall, I couldn't have asked for a better experience and would highly recommend this hotel to anyone looking for a memorable beach getaway.

Despite being located by a train track, I was pleasantly surprised that I didn't hear any noise during my stay at this hotel.

The breakfast was set menu. No buffet.

There was no hot water due to maintenance. Also, not possible to access the beach

The 50 m pool , Beach front, spacious room with large beds, TV those are the facts where we were delighted ..

There was a issue in AC . It was not working

The room is so big, but they are not in the position to provide enough AC and are super hot during the night. The breakfast was average, and I was expecting more as I was under the impression Jetwing hotel chain was operating. Still, I'm sad to inform you that most of the place's cost-cutting has been implemented, impacting the clients.

Room Air Conditioning and there is no management person to speak to and correct these issues promptly. Also, when we tried to talk with any senior management, they were not in a position to come up and speak with us, but finally, F & B manager was kind enough to at least listen to the issue. Due to the bad management, the staff was helpless, which needed to escalate to top management. Also surprising to me, there is no Duty Manager on duty.

good location and great and Helpful staff

AC is not working, bathroom showers are not properly working.

The rooms were above a bar which was playing loud music in the night. This was not very relaxing. However it did not go on after 12 in the night.