DoubleTree by Hilton Hotel Shenzhen Longhua

服務流。房間好大及清潔。只是房間有點香煙味。整體非常滿意

Very nice and spacious clean and hospitality is fantastic beautiful view for the room as well

A good hotel with

房間大小寬敞，備有浴缸。 裝潢典雅乾淨，地毯柔軟。 浴廁使用玻璃增加空間感，亦不失隱私。 燈光充足，冷氣溫度能夠正常控制，可以調整適合自己的溫度。 有送餐機器人服務很棒。 健身房設備齊全。 特別感謝早餐餐廳服務的逸文，服務親切即時，協助合理需求(建議早餐廳可以增加堅果類品項)

員工服務質素良好＇酒店整體潔淨，

Nice staff, comfortable room. I would like to stay here again.

房間很大，乾淨舒適，職員也很主動和有禮貌。地點相當便利，附近就有一個商場可以逛。

非常舒適的住宿體驗！

We wanted to see the area of Shenzhen north, so we choose to stay in the hotel. The hotel itself is very well maintained, nice big room and very clean. Service at front desk and concierge is great. The hotel can go to the shopping mall ICO next door, so very convenient. It's not close to subway, but it's fine for us.

our child vomited and the staff changed our rooms immediately. Further, we didn’t know how to purchase tickets on the mobile device and the staff were very helpful and walked us through step-by-step. World class service, Bravo!

房間整潔，空間寬敞！可以看到廣場！職員親切有禮貌，常常幫手拿行李！旁邊就是商場，購物食飯都好方便。

看到許多人推薦好評，於是選擇入住龍華希爾頓逸林。 帶著五歲孩子入住，真是太輕鬆了！ 房間非常舒適乾淨又好睡，洗澡水壓大、堪比SPA； 一樓連結商場，走路一分鐘即可到達商場/餐廳。二樓有Buffet 和兒童遊戲區。 二樓Buffet 食物品質優良，餐廳寬敞，房客還可享9折優惠，CP值非常高！ 這次冬天沒有游泳，我已經期待夏天再回來住、玩水。 這間飯店絕對是深圳龍華區首選！ 100個讚！

朝食が、いろいろ美味しいものを食べる事ができました。日本語は案内や、話せるスタッフはいません。

非常好的入住經驗，服務人員非常親切 房間也舒適。 跟我過去在美國住的DoubleTree 好太多了，美國的服務人員愛理不理的，態度很糟糕。

Great hotel with a central location. Rooms are large and in good quality

Great, suitable, clean

👍

今次是第二次入住，比較下稍有點不同。上次住雙床房，書城方向，房間寧靜，設施很好，今次住大床房，廣場和商場方向(508和512號房）非常嘈吵，沐浴間花灑鬆脫，水管聲非常大，玻璃門隙縫很大，坐廁和廁板的size不符，好像套了兒童廁板在成人坐廁上，希望有所改善。

性價比十分高的酒店

The people worked in the hotel couldn’t help anymore than what they did. They helped with transport going to places & coming back. There was always someone that could speak english

My usual place

Always stay here whenever I come to Longhua

Everything was wonderful. Staff were very friendly, room was clean, and location is convenient next door to a shopping mall.

Good

as expected

Très belle vaste chambre. Bon emplacement à côté d'un petit centre commercial. Toutefois un problème majeur : peu de personnel parle anglais, en tout cas pas ceux qui me répondaient. Les restaurants ferment à 21H !! comme les restos voisins. Laundry hors de prix! Un Starbucks dans l'entrée.

Decent, but can be improved.

Ganske enkelt en fantastisk oplevelse og helt igennem uovertruffen service. Morgenmaden er noget af det bedste.

房間整潔及舒適。

周日晚與家人入住一個晚上，check in快捷，櫃檯服務很好，房間寬敞舒適、乾净，還有貼心的佈置祝賀我們的周年慶。 早餐食物選擇不錯，環境舒適寬敞，周一早上比較寧靜，很好。

Luna at the front desk reception was a wonderful help - she helped arrange a taxi for me nearly every day, which included different locations and departure times each day due to my work.

早餐好好吃

A bit far from underground

Amy at frontdesk is just amazing, she help me all the time. The hotel is nice too

Service is good

My new (post COVID) favorite address in town

At this price it is a very good deal

My personal best in SZ at this price

As the TV of the room was out of service, the hotel changed our room. However, instead of providing me with a room with garden view which I originally booked, the hotel simply gave me a room without any view. Very disappointing. Worse still, they mistakenly charged an extra night in my credit card. I had to go all the way back to the hotel. While the hotel staff simply said sorry for the inconvenience caused, they offered NOTHING to compensate my time loss. I won't recommend this hotel to others.

還行就是位置不太方便比較遠了點

櫃枱應變能力待加強，給了一個無障礙空間房，我非殘障人士，櫃檯只說訂房排定就這房，經反覆溝通才願意更換，另外浴缸的水流出來是黃的

Likes: New and modern furniture, simple but stylish interior decor....concierge Carey is a caring young man who is very supportive and patient. Drawbacks: check in: i don't like the female staff because not only she has a cold face, she's cold in everywhere she does and she makes mistakes! During this period of Chinese new year, esp because of the spread of the virus, very few guests came in. I can't understand why she gave me a room.with such a poor view: overlooking the air con units of the hotel! I have to close my blinds in order not to look at the outside view. Though we are a company of 3 persons, she gave me only 1 key and I have to ask for 1 more key card. What's more, during the second day of my stay, my key failed to open the door despite of the fact that she had checked me in for 3 days and two nights.

舒適.停車方便.吃飯方便，建議大家入住

一如既往的舒適，建議入住

Very clean and comfortable. Nice hotel in a reasonable price

very nice and clean room. Perfect for business traveler. Breakfast is good enough! Strongly recommend.

Laura@ executive lounge service very well and always smile, very helpful lady

エレベータのボタンが非常にConfusing。また、客室階のエレベータの”来た！！”表示もわかりにくく、よく見ていないと見逃す。 慣れれば良いが、慣れないとダメ。

The location next to a shopping mall The helpfulness of concierge staff to assist in booking taxi to railway station and airport

Brittany and Laura @ executive lounge really helpful and kind

very helpful friendly staffs

Fist time visiting this hotel. The staff was very courteous and welcoming. The hotel is more than 2 years old and still looks brand new.

Cleanliness in the bathroom was questionable. The towels were not really white which made me worry about the cleanliness of the same. The air conditioning was good and the blanket was just right.

The staff and welcoming were very good and fast. The room was clean, big and nice. I loved the gym too. It is a real one! However, I paid a little bit too much for a room with no breakfast included.

The stay was wonderful. The rooms are incredible and so well taken care of, especially for the price. A 5 star hotel with a 3 star cost. The staff were above and beyond great. And the food so good!

Excellent service from the team in the executive lounge.

Check in was smooth. Room is clean with appropriate amenities provided. WIFI speed is acceptable. Service do respect your "DND" sign, and will not enter your room even during the day time unless they have your permission. My room faces road, and hotel is next to ICO mall. The room can get noisy from the activities happening at the ICO mall's open space area. If need a quiet room, ask for one during check in.

Overall great. Whoever came up with cookie idea should be given a pat on the back

Didn’t like the breakfast that much, but the room itself was nice. Bathroom could be improved a bit, took me a while to adjust the hot water.

Good location and good gym

Love the warm welcome cookie, a special treat at arrival!

Great service at the Executive lounge, second time I’ve stayed here, loved the service and the convenience of nearing the high speed train station

Rock hard beds...... that is enough to ruin a stay for me. It’s very disappointing because it’s a nice new hotel connected to a mall.

Everything very good about the hotel. However a very unpleasant outcome for someone that already arrived tired at the destination. The problem was with your website which had incorrect map coordinates on the hyperlink. The address of the hotel was correct, however the hyperlink (on the address) plot wrong coordinates on "Google Maps". The link directed me to a place to a nowhere place in the middle of a huge construction site and very old buildings, 1.9 km (1.15 miles) in from the correct location of the hotel. Before going to the hotel I called the hotel to check the distance to Qinghu Metro station, and the clerk informed 10 minutes walk... After walking for 45 minutes to the wrong place, I decided to call the hotel again to find-out where the hotel was actually was. To find the hotel, I TYPED the address on the Chinese Amap, which indicated the right place. In total I walked with luggage for 1 hour and 40 minutes to reach the Hotel. Please check the information and the validate things like hyperlinks before publishing the info on your website. Do your due diligence and quality control on the information you provide to avoid other guests to experience what I did.

Transportation service to HK airport is below average. Driver with old car & not familiar city road go north direction near Shenzhen airport then back south . Take us more than 4 hours to HK airport

Very nice and well maintained hotel. It was a pleasure.

Had the suite, nice bed room with separate living room, alarm clock/radio have lighting connector for the modern iphone ipads.

An excellent hotel for a business visit. The park is nice, opposite the hotel.

I was in the area for business and enjoyed my stay at the Doubletree Longhua. It's clean, comfortable, and perfect for a few nights business stay.

Overall, great hotel and service for the area. This is the most suitable Western hotel in the area. Great service.

Water pressure in bath is hot and cold, not stable.

After a long trip and business meeting. this is a great hotel to stay

It was a nice hotel. However the room I stayed was facing a huge public park so there was terrible noise from people who do the group dance at the plaza everyday for 6am to 8am, then from 7pm to 9:30pm which is very annoying and impact my sleep. Those people use giant speakers to play music for the group dance so people from miles away can still hear it. That was my only complaint to this hotel.

This is a great hotel and I would have given a unequivocal 5 stars had the WiFi not been so completely unusable. I travel a lot in China and so am used to the challenges of internet use here, however this was several degrees beyond what I am used to. Fortunately T-mobile offers free (albeit 2G) internet and so I was still able to access emails and minimal info during my stay.

Very pleasant stay! Will definitely come back again!

I regularly visit SZ on business and this is by far the best "western" hotel that I have found so far. The only downside for me is that the location is a little far from the centre.

A great place to stay for business in Longua. Very close to Foxconn in a decent area and a nice mall with food next door. I'll definitely stay here again

Clean, friendly staff, great beds, room amenities .....executive floor lounge is stocked well. Great staff. Bond at concierge was so very helpful!!

My favorite hotel in China. The attached mall has a lot of options for food.

My normal BHD hotel was booked so this looked nice. I'm not a fan of Chinese food habits and was hoping for an American style food experience in the hotel., that was not the case but SAN Marco in the mall down stars was pretty good. Hotel was clean and plenty of USB chargers and good TV channels. I will be back. It was speedy girl at front desk was very nice. I think her name was Evea..?

Wonderful experience we had. Rooms are big and clean.

I live near this hotel, but gave myself a one-night holiday in one of the suites, which was enormous, but not overwhelming. It actually felt very comfortable and has very good views of the surrounding area. As the hotel is new (opened in February 2017), as I came up to the 15th floor a crew of maintenance workers were leaving the room after doing last-minute touches: everything was as it should be. The internet was very fast and stable, subject to change, I suppose. Eventually there will be a 4th-floor exercise facility and swimming pool/sauna/steam bath. These will open on a rolling basis, but should be fully operational by the end of May. With staying in an "executive suite," one has access to the 14th-floor Executive Lounge, which is comfortable. I enjoyed a morning breakfast there. The one minor slip was that the skim milk and whole milk signs were reversed. I took the liberty to switch them. Longhua New District is home to several hi-tech industry facilities, including Foxconn and Huawei. My guess is that clients doing business with these and similar companies will be among this hotel's regular clientele. The staff is very welcoming and friendly, though it too is kind of learning its way. (If you have stayed in a 4- or 5-star hotel in China, you will perhaps know what I mean.) Overall, I highly recommend this hotel to anyone wishing to stay north of Futian. The Ico Mall complex itself offers much; the one thing it is missing is a movie theater.

No complaints