Ketenci Otel

The owner of hotel was good.

The night shift guy was always watching me and my family. Who I came to hotel with. Each time I entered the building. I left early because of my own choice however if the night shit guy was not so nosey I would have stayed

Location. View.

The pool was dirty, the rooms need renovation immediately, even though we booked no smooking room, the room smelled terribly. Breakfast was meh...

EXCELLENT LOCATION

MAYBE BREAKFAST COULD BE IMPROVED

Property very old it was ok and clean not worth for 134 pound plus breakfast very poor noting was there 9:20 no knife no one staff to look after very hot no aircorn in the restaurant it wasn’t good enough

Clean

Locatie erg bekend, taxi- en busstop. Uitstekend ontbijt naar turkse norm.

Рядом с морем, ресторан Рома очень вкусный и недорогой, чисто в номере.

Lokalizacja, kawiarenka

Location

Bathroom

Slitt standard, men grei beligenhet. Vi hadde bestilt røkefritt rom, men rommet luktet av gammel sigarett røk.

Preis war viel zu teuer, Zimmer waren extrem klein obwohl wir eine Suit hatten. Die Betten waren extrem schlecht, extreme Rückenschmerzen..

Akşam otele vardım. Resepsiyondaki arkadaş “aracınızı bırakamazsınız anahtar almıyoruz” dedi. Birbirlerinin önüne çeken arabaları ve hotels de otopark hizmetinin olduğunu söylediğimde, araçların birazdan çıkacağını söyledi. Bu sebeple arabayı çok uzağa bırakmak zorunda kaldım ve eşyalarımla yürüdüm. Bu durumu kaldığım bir sonraki günde de yaşadım. Çıkış yaparken resepsiyonda farklı biri vardı ve yeni giriş yapan bir çiftten araç anahtarlarını alıyorlardı. O resepsiyoniste sorduğumda tabii anahtar bırakıyorsunuz zaten dedi. Böyle bir çifte standart sebebiyle sıcakta, kalabalıkta park yeri bulma çilesi yaşadım. Otelin ne yapıp ne yapmadığını bilen insanlar istihdam edilebilir.

Karşılama güzeldi otopark sıkıntısı yoktu. Her gün oda temizliği ve yeni havlular geldi. Odadaki buzdolabı çalışmıyordu. Kahvaltı tek düzeydi. Hatta vasat diyebilirim. Her gün aynı sıcaklar ve kalitesiz çıktı. Ekmek bile bayat geldi.

Friendly reception and assistance. Breakfast very good.

Breakfast was uncomfortable with floor manager walking on patrol and somewhat irritating

Lovely hotel in a great location from the beach and local amenities. The staff helped us with our taxi when they let us down and didn’t turn up. Thank you for this as I was anxious to return back to UK due to starting a new job the next day so didn’t want to miss the flight.

The room was small and room service did not clean the room on one of the days. Lighting was little to none with both bedside lamps not working. Not much variety for breakfast.

Caution- visuals are deceptive! While the hotel is situated perfectly near the beach, and you may find rooms and facilities suitable to your needs, you will be disappointed soon as the hotel staff open their mouth to talk. The manager at reception is very rude! A review I overlooked when booking the hotel and regretted later. I requested an early check-in and got confirmation from booking.com but not from the hotel itself. I understand since it was not a confirmation from hotel, they ain't obliged to give us early check-in. But the way the receptionist behaved with us at 7am was atrocious. He was courteous enough to let us leave our bags there, however, no one supervises ur bags and there is no cloak room either. The behaviour of the staff was so awful that we decided to not use the facilities at this hotel except sleeping there for 1 night only and we dint book any expedition with them either. We spent our entire day at the pvt beach next to hotel Yunus and loved their mannerism and hospitality. While we had a delicious lunch and breakfast with yunus, they did not charge us at all for their pvt beach. Next lovely and inexplicably amazing experience at RomaSteak Dail sea food at Sentez restaurant bar. The manger Jimmy there is such an amazing person and looks after his clients alot. I will highly recommend to visit him and perhaps the Ketenci staff can learn few hospitality etiquette there too.

The staff management is atrocious. They will ruin your holiday with their horrendous communication style. The facilities are okay but almost a 100 reviews are just about the poor hospitality.

Parking space is limited.

Varied and tasty breakfast, polite stuff, free parking zone, good location, apartment needs to refresh

Hair on the bed, tiny bathroom

Tertemiz Hotel, Deniz manzarasi süper. Personel güleryüzlü. Mutlaka tekrar tercihimdir !!

Amazing view from my room.

The bar service can be improved. The bar tender didn't speak English.

Ideal location

Fridge didn’t work, curtains kept falling off, AC was not good. Toilet had minimum lighting could bare see. Staff was unhelpful.

Das Hotel wird nicht gut geführt. Sehr unproffesionell. Sauber ist es nicht gerade. Aufzug total Dreckig. Glasscheiben nicht geputzt. Gesamt Bild nicht gut. Schade weil Hotel ist in Top Lage.

There was not one member of staff that made me feel welcome, I was travelling alone, and I felt very isolated, hoping that the hotel staff would make me feel at ease but sadly, I was up in my room and cried my eyes out.

I didn't get to sample the food so can't comment. But overall I would not recommend this hotel as the beds were uncomfortable and staffneed to smile and learn to greet people with courtesy, my first encounter when checking in, he did not once, lift his head up and look at me, he just grunted my room number

All good only 1 person

We have 1 person working night very bad no like arab all the time iam talking hello not replay and face not good

Fantastic location and clean rooms

Staff are very unwelcoming, especially at reception, and the manager is very unhelpful. We went as a group of 11 and a baby, and he made us all feel very uncomfortable 😕

Everything else apart from the hotel.

The customer service of the hotel staff was very poor, they were not happy to engage with customers enquiries, they were not very helpful or friendly. The breakfast was not good at all with hardly any variety of options. The beds were not comfortable to sleep either. The cleanliness and the hygiene of the room and hotel was horrible, the smell from the toilets were bad. I would highly recommend people not to book this place for their stay and does not deserve to have any star ratings of this hotel.

Perfect privately owned hotel.

Right beside the beach. Nice size family room (separate child’s room). Great view over the bay from the balcony.

Very poor noise insulation from outside traffic )I had to wear acoustic headphones at night). Breakfast was a very simple Turkish breakfast - no international/western choices.

Location

Reception stuff are rude, don’t know how to deal with guests, had to raise my voice twice to get things done. Asked for a towel, and their first response you can get one from the supermarket across the road!! Audacity …

Great breakfast and location

Excellent location Excellent facilities Very friendly staff

Everything was perfect

I didn’t like anything

The hotel is not worth the amount paid.. The staff is very bad, one of the worst hotel staff that I have seen in my life. There is no help in the simplest thing, and dealing with them is very difficult... The first time in my life I see a hotel this bad and not clean. It is very dirty. Everywhere is dirty. I cannot touch anything... There are stains and hair everywhere in the toilet, sheets, and the floor... It's good that I brought sheets and a pillowcase with me, otherwise I'd rather sleep outside than sleep in such a place…Unfortunately for the money I paid it is not worth it at all, and I don't advise anyone to stay in it

Nice and clean rooms .. nice location with amazing sea view.. friendly staff

the location and room view

the breakfast is good but required variety of cooked dishes. the elevator and some accessories in the toilet required maintenance

- staff - location - view from room

- smelly rooms - shower was not working well - breakfast was awful

Lovely hotel, clean. Friendly staff. Room was very nice, sea view amazing

Clean, fabulous view, staff really friendly

It was ok not very clean front desk person was not friendly and no t helpful.

very clean, right location, friendly and helpful staff.

mattress was too hard for my liking, and breakfast could have been a little better.

I liked the location of the hotel. But a little misleading with pictures of a Pool table that is located at next doors hotel. Staff can be a little hit and miss, front desk say hi and acknowledge you if they feel like, Kaleab is great and kept his promise of changing our room after issues with a broken bed. He was greeted us and also helped us on our way out. Kitchen breakfast staff were great and always on hand to help if you needed anything, I personally thanked them before i left. Great team.

I didn't like the fact that it wasn't an all inclusive hotel with food included in the price. As it wasn't cheap for a family deluxe room. Beds were hard and uncomfortable and doors slamming in the early hours which I had to report. Pool was small. Expected more for the money really.

v.good hotel nice location nice staff good price we like it 🤝

Location

The hotel itself is lovely. The staff is unbelievably friendly and will do everything to maoe you comfortable!! ❤️ love this place

the hotel is clean, well looked after, rooms cleaned daily, fresh towels supplied daily , gentleman at reception very nice and welcoming , beautiful views of sea and mountains, nice breakfast and omelettes supplied on request

Nicht zu Empfehlen haben sofort wieder Hotel verlassen sehr unfreundlich Mitarbeiter Hotelzimmer Dreckig habe auch Fotos an Hotels.com geschickt Der Herr am Rezeption schrecklich werde ihn noch Anzeigen wie der Uns behandelt hat also letzte Dreck dieses Hotel bitte nicht Buchen

The location is perfect , sea view , staff is brilliant , breakfast was good .

the location and floor staff was great

the reception staff where very rude and arrogant as though they didn’t like foreigners, they were very friendly to customers who they were making referrals from and ripping off

The location was amazing, the breakfast was good, the pool was clean and the rooms were clean too, the staff was friendly and we spent such a good time at the hotel, and also, the view was nice (we stayed in rooms with sea view).

On our last day we asked the receptionist to book a transportion for us to the airport for the next morning and we paid in advance and told him the exact time at which we need to leave to the airport, but then in the next morning we were surprised that there was a problem in the reservation and the car was delayed almost one hour!! We were really disappointed.. although we really liked the hotel.

location, room size was acceptable.

nothing

best location in marmaris, very clean

nothing

Location, friendly staff.

Breakfast- very poor selection of salami and ham. Ac unit is directly above bed and blows cold air directly on you. While sleeping we had to switch of the unit and enjoy the hot Marmaris nights. In the toilette sometimes you smell bad odor.

location

rooms are very small

Hotel is amazing, it's very clean, the staff are friendly, it's so close to everything and very good value for money. I would recommend this hotel every time.

Oda temiz değildi..Yatak kıl, tüy, leke ne ararsan var..Bunu belirttikten sonrada personel surat yapmaya başladı.. Oda değiştirdik ama diğer odada çok farkli değildi..Daha öncede kalmıştım iyidi ama bu sefer hayal kirikligi yasatti..

Otel genel anlamda iyi. Odaları yeterince büyük olmasına rağmen yerleşimi sebebiyle içerde kendimizi sıkışmış hissettik. Belki de otel işletmecisi bunu dikkate almalı. Daha fazla yatırım yaptıkları ortada ama olumlu yansımamış odaya. Yeri Marmaris'in en güzel yerlerinden birinde. Karşılayan personel bezmiş gibiydi, belki bayram sebebiyledir. Sıcak bulmadım şahsen.